Commercial HVAC Service Technician
10 days ago
Elkridge
Job DescriptionCommercial HVAC Service Technician Job Title: HVAC Service Technician Job Location: Elkridge MD Reports to: Service General Manager FLSA Status: Non-Exempt This is a FULL-TIME position Overview: Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience. We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. This position is with one of our operating companies Hobbs & Associates Inc. Check out their website here: Hobbs & Associates About the Role: Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more. Essential Duties and Responsibilities: To succeed in this role, a Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include: • Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability., • Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support., • Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner., • Vehicle & Equipment Readiness – Maintain a clean, organized, and well-stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition., • Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field., • Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites., • Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs., • Some overnight travel may be required depending on jobsite location., • Partial tool set provided by the company., • All required PPE is supplied by Hobbs & Associates., • Technicians receive a company-issued corporate credit card for job-related expenses., • Extensive on-the-job training is provided at no cost to the employee, with opportunities to grow, • Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks., • Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals., • Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments., • 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment., • EPA Universal Certification required; OEM-specific training or certifications preferred., • Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics., • Strong communication and customer service skills with a professional, team-focused mindset., • Valid driver’s license with clean driving record; able to pass a background check and drug screening., • Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces. Benefits We offer a competitive and comprehensive benefits package, including: • Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being., • Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage., • Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)., • Professional Development – Ongoing training opportunities and support for continuing education. Powered by JazzHR BPhHejsfry