Operational Performance Manager
hace 17 días
Marlton
Job DescriptionDescription: The Operational Performance Manager will help to improve the day-to-day operations and functions of the Care Center. This includes workflow efficiency, financial wellbeing, and utilization of available resources. A self-motivated individual who possesses integrity, passion, a strong work ethic, as well as a strong desire to achieve success. The ability to adapt and thrive in a changing environment. Strong time management and prioritization skills are crucial for this role. Must be willing to work as part of a team and willing to assist as needed by the Advocare, LLC Organization. Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. If you would like to learn more about us, please visit our website: Advocare Website Essential Functions: • Proactively identify potential operational issues, and assist the care center in identifying solutions (E.g., eCW workflows etc.) to improve practice operations and maximize efficiency., • Strategic planning to create initiatives that align with the goals and objectives of Advocare, LLC., • Assist in Communication with Care Centers via email and/or virtual on camera presentations via MS Teams., • Collaborate with Home Office Departments to foster and exchange ideas that will increase and improve support provided to the Care Centers, • Prepare Monthly Visit Volume reports for assigned care centers, • Conduct Operational Assessments for underperforming Care Centers, • Prepare and facilitate Monthly Office Managers Meeting, • Monitor the “Chat Bot” Virtual Assistant and assist with any unanswered questions or concerns from the care centers., • Attend Monthly Practice Operations Departmental Meeting, • Coordinate annual retreats for Advocare Office Managers and Care Center Vice Presidents, • Attend Webinar Trainings provided by Home Office Departments (e.g., RCM, HR etc.), • Assist in the preparation and presentation of Care Center Health Checks, • Provide Go-Live support to new Care Centers across multiple States (requires travel and possible overnight hotel stays), • Provide Post-Go-Live support to our new care centers to ensure operational and financial success., • Provide and ensure Care Center Integrity: including patient care, patient safety, and patient satisfaction, while cultivating an efficient, effective, and safe environment., • Ability to establish and maintain a professional and effective working relationship with physicians, employees, Care Centers, and the public., • Strong analytical skills, • Ability to learn quickly and maintain content, • Excellent organizational and customer service skills; Detail oriented, • Proficient in Microsoft Office 365, Word, Excel, Outlook, Power Point and SharePoint, • Proven leadership and change management skills required This position is primarily remote, with required travel to the corporate office and Care Centers located throughout New Jersey, Southeastern Pennsylvania, and Delaware. Regular travel to Care Centers is required. Travel expenses will be reimbursed in accordance with company policy. Overnight stays may be necessary in preparation for go-live activities, with hotel accommodations provided. Go-live support requires five (5) consecutive days of on-site presence. Benefits: • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • Minimum 5 years of leadership experience in a physician practice office, including Billing, Coding, and Quality Assurance., • High School Diploma required; Baccalaureate degree preferred, • Knowledge of Business Management and Basic Accounting Principles to direct the business office., • Knowledge of computer accounting programs, spreadsheets, and applications., • Knowledge of laws and medical terminology related to the management and operations of physician practices.