Care Coordinator
10 days ago
Knoxville
Job Description Title: Care Coordinator Department: Programs Reports To: Crossroads Resource Center Manager Job Classification: Non-Exempt, Full Time Summary The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will also be responsible for knowing and connecting guests to relevant health providers and resources to work towards stability. Physical, mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued. Responsibilities • Develop relationships with guests that promote and model a well-balanced Christian life, • Ensure the development of individualized plans for each KARM guest, • Facilitate ongoing plan changes that support individual progress, needs, and challenges, • Meet with guests as necessary to ensure maximum benefit for the guest, • Make appropriate internal and external referrals for services, • Be able to apply the correct resource to the need at hand, • Ensure consistency in applying KARM safety guidelines, policies, and procedures that impact guest activities and decisions, • Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.), • Ability to lead, guide, encourage, and support volunteers who will work closely with guests, • Ensure the maintenance of accurate, up-to-date file records for guests in vendor software, • Exhibit a caring Christian lifestyle to guests, staff, volunteers, and donors, • Work cooperatively with staff and departments to ensure an effective and efficient guest environment, • Coordinate work processes with other departments as needed, • Advocate on behalf of guests, • Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models, • Ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change, • Bachelor’s in a related field (psychology, social work, counseling, ministry) or equivalent education and experience, • Master’s level education is highly desirable, • Two years working with the homeless and/or those with substance abuse and/or mental health challenges preferred, • Ability to clearly explain and present the Christian plan of salvation and lead a person through the process, • Demonstrated ability to establish a feeling of trust, safety, consistency, and hope, • Experience with and skilled in leading and coaching others; experience working with volunteers a plus, • Ability to set and monitor goals for and with individuals, • Ability to communicate effectively with individuals dealing with various forms of trauma, • Demonstrated skills in individual and group counseling, • Ability to maintain organized records, • Ensure patient confidentiality with the information a guest shares during appointments, • Ability to effectively adapt to change, • Good organizational and administrative skills, • Ability to manage a busy work calendar, • Ability to build personal relationships and maintain appropriate boundaries with residents, • Bilingual Preferred, • Ability to remain respectful and maintain composure in stressful situations, • Organizational skills with the ability to communicate clearly, both written and verbal, • Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations Working Conditions • Potential high-risk environment at KARM maintained property, • Work daily with individuals having medical, mental health, and/or addictive behaviors, • Some local travel may be required for various purposes, • Exposure to stressful client situations requiring compassion and discernment, • Walking, standing, sitting, bending, and minimal lifting required, • Attendance at meetings and occasional special events, sometimes during weekend or evening hours
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