Technology Services Systems Analyst (Help Desk)
25 days ago
Orlando
Job Description Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 55+ locations and growing! Atwell, LLC is a proud recipient of the following 2024 awards: • Nine consecutive years in a row as a "Best Place to Work" (#16) by Zweig Group, • Recognized as #10 in the "Top 100 Fastest Growing AEC Firms" in the U.S. by Zweig Group, • Recognized as #71 in the ENR Top 500 Design Firms, ranked in every region., • Recognized in Crains "Fast 50" as one of the fastest-growing firms based in Michigan., • Recognized in Crains Magazine as one of Michigan's largest privately held companies. Atwell is looking for a Technology Services Systems Analyst to join our dynamic Technology Services team. This is a hybrid role for our Orlando, Florida office. In this role, you'll be a go-to partner for Atwell employees across the country, helping them solve technical challenges, stay productive, and leverage technology to deliver excellence for our clients. If you enjoy troubleshooting, problem-solving, and making a real difference in people's workday, this is your opportunity to shine. What You'll Do As a Technology Services Systems Analyst, you will: * Provide responsive and professional support for technical requests via phone, in-person, and electronic channels. * Troubleshoot and resolve hardware, software, account, and printer issues. * Install and support approved software applications, including Autodesk and other company-standard tools. * Communicate technical information clearly to both technical and non-technical colleagues. * Set up and deploy workstations, networks, printers, and mobile devices (cell phones, iPads, laptops). * Maintain security protocols for passwords, data integrity, and file systems in alignment with company policies. * Help manage IT asset inventory and track deployments across the company. * Log all tasks in the company's support system and follow established support procedures. * Stay up to date on system updates, infrastructure changes, and new technologies. * Take initiative to lead projects, collaborate with teams, and drive results with limited direction. Qualifications * Bachelor's Degree in an IT-related field. * Minimum of 3 years' experience providing technical support in a corporate environment. * Strong networking knowledge and troubleshooting expertise. * Excellent customer service skills and the ability to communicate effectively with diverse audiences. * Experience with Autodesk products is a plus. * Extreme attention to detail, with the ability to work independently and as part of a team. At Atwell, culture isn't a buzzword - it's how we work every day. The right person for this role is: * Independent yet collaborative * Dependable and persistent * A creative problem solver * A natural communicator * Flexible, enthusiastic, and results-oriented * Client-focused and passionate about helping others succeed #LI-TH1 Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs. Work/Life: • Generous Paid Time Off, • Paid Parental Leave, • Flexible work schedules are available for some positions, • Competitive Compensation packages, • Annual bonuses, spot bonuses and peer recognition awards, • 401K match - 1:1 up to 4% of compensation, • Tuition Assistance, • Student Loan Repayment up to $25K, • Paid Licensing / Certification Fees and Renewals, • Financial Rewards for Obtaining Licensure, • Employee Referrals up to $5,000, • Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.), • Medical (BC/BS), Dental (Delta), and Vision (VSP), • Family Planning & IVF Benefits, • Pet Insurance, • Health Savings Account & Flex Spending Account options, • Employer paid LTD, STD, and life insurance, • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness, • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services