Adoption Services Supervisor
1 day ago
Golden Valley
Job Description Join the Animal Humane Society as an Adoption Services Supervisor where you'll provide an excellent visitor experience while supporting and leading the Adoption Services team. This team supports the community as they consider adopting an animal! If you're passionate about developing and supporting team members, enjoy a dynamic work environment, and have experience working with customers, consider learning more below!???? Pay: $25/hour Benefits: • Health, dental, vision insurance and more!, • 15+ days of paid time off for a full year, • 4 floating holidays (# of days is per year based on start date), • 40 hours/week, • Wednesday - Sunday Application Requirements: Please include current resume and cover letter Job Summary The Adoptions Services Supervisor is responsible for supervising the Adoptions Services team and its operations including engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions. Essential Functions Adoption Services: • Greet visitors and promptly respond to animal inquiries and questions., • Assist visitors with animal visitations., • Act as an educational resource for basic breed, animal care, animal history, and behavior information., • Continually observe adoption area to ensure all individuals’ needs are met., • Thoroughly explain the adoption process., • Complete adoptions, ensuring all transaction paperwork and computer records are accurate., • Prepare adopters for success by selling merchandise and suggesting services that best suits their needs., • Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines., • Safely restrain cats and dogs for microchipping., • Follow established procedures to microchip cats and dogs., • Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables., • Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product., • Carry out housekeeping and cleaning procedures, including in animal areas., • Monitor and ensure proper execution of protocols, policies, and procedures for animal adoptions, returns, visitations, and other areas as required., • Accurately handle and record all deposits, ensuring they are properly documented and accounted for., • Track department metrics including employee attendance and site and employee merchandise sales., • Participate in the rounds review process which includes examining digital records for errors and quality assurance and physically checking an animals’ condition and location against its records., • Ensure proper record keeping by following up with employees if errors are found during rounds., • Assist with ordering inventory, receiving orders, and maintaining supplies., • Provide supervision, coaching, training, and development to direct reports as noted on the organizational chart, acknowledging accomplishments and providing regular feedback to achieve employee and departmental goals., • Conduct one-on-one meetings with direct reports to ensure team members have the resources and support to be successful., • Oversee the training of new employees., • Address and resolve any issues or conflicts within the team., • Organize and lead monthly department meetings., • Review and approve timecards and requested time off within payroll deadlines, working closely with employees to resolve discrepancies., • Address and resolve customer concerns and complaints., • Communicate in a positive and professional manner with customers, other employees, and volunteers., • Review animal records in PetPoint., • Utilize multi-line phone system and Language Line phone service., • Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts., • Manage and view work schedule in Makeshift., • Clock in and out of shifts using ADP., • Monitor AHS email and other messaging software. Additional Information: Schedule and Attendance: • Required to be on time to scheduled shifts during operational hours which may include evenings, weekends and holidays., • Attend and participate in regular team meetings, leadership meetings, all-staff meetings, and one-on-one meetings with direct leader., • Environment can be dirty, wet, warm, and humid., • Exposure to zoonotic diseases and pests such as fleas and ticks., • Possibility of being bitten or scratched., • Exposure to unpleasant odors, chemicals, and noises, including barking. Qualifications Experience: • 3+ years of customer service and leadership experience required., • Excellent communication and customer service skills., • Strong administrative, organizational, and process management skills., • Strong multi-tasking, conflict-resolution, and problem-solving skills., • Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted. For animals and other items over 50 lbs., assistance from another team member is required., • Prolonged periods of sitting, standing, and walking., • Ability to be emotionally resilient while working in a shelter setting., • Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia., • Must be comfortable with animal body fluids including urine, feces, and blood. Benefits About AHS Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. Why Work Here • Make a difference in the lives of animals and people, • Join a team of coworkers who love animals as much as you do, • Work-life balance, • Unique animal adoption benefits and discounts on veterinary care and pet supplies, • Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance., • Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability., • Support for student loans: we are a Public Service Loan Forgiveness qualified employer, • Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year, • 401(k) with company match, • Nine paid holidays for full-time staff, • Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date), • Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status) As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.