Front desk agent jobs in Fullerton, CaliforniaCreate job alerts

Marriott Hotels - JobID: 2F78A9C0FA6A1C8440DDB0606B333C45 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front de

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front de

Regal Entertainment Group - JobID: f0a368a1-e4d4-4942-8566-3cf5f04f8971 [Front Desk Agent / Concierge] As a Team Member at Regal Entertainment, you'll: Be responsible for ensuring the guests receive exceptional service; Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX); Operate, prep

Marriott Hotels - JobID: 9DFDF792324732F27AFB4DB04A207284 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hosp

Job Description Location: About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Front Desk Agent: • Books guest reservations and/or coordinates with reservation center., • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals., • Greets, registers, and assigns rooms to guests., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes call as appropriate; takes guest messages with accuracy., • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests., • High school diploma; or 1-3 months related experience; or equivalent combination of education and experience., • Good understanding of procedures and practices in the hospitality industry., • Excellent written and verbal communication skills., • Strong organizational and time management skills., • The ability to provide exceptional customer service. First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: • People-first culture., • Travel discounts at hotel partners and franchises., • Paid time off., • Participation in our Wellness program. Join us! Submit your application online! Job Posted by ApplicantPro

Job Description Location: Element Anaheim Resort & Convention Center Life as a Front Desk Agent: • Books guest reservations and/or coordinates with reservation center, • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals, • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Answers and routes call as appropriate; takes guest messages with accuracy, • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests, • High school diploma, • Good understanding of procedures and practices in the hospitality industry, • Excellent written and verbal communication skills, • Strong organizational and time management skills, • The ability to provide exceptional customer service, • Good leadership and training abilities First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: • People-first culture, • Travel discounts at hotel partners and franchises, • Paid time off, • Participation in our Wellness program Join us! Submit your application online! Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics operates a diverse portfolio of hotels across multiple states, including both independent properties and well-known brands such as Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our team members, guests, and investors. Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered. Job Posted by ApplicantPro

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description We are looking for a Full Time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Flexible schedule preferred. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and payments, • Assist in laundry during down times, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software, like Opera and RoomKeyPMS, • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills Qualifications * * High school or equivalent (Preferred) * Microsoft Office: 1 year (Preferred) * Customer Service: 1 year (Preferred)

Marriott Hotels - JobID: 5F92F60AB78A437FD53C3610A6B3365E [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coord

Courtyard by Marriott - JobID: 0516C6EC126B5820CE6ECCE82F356500 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond p

Regal Entertainment Group - JobID: 11b14cb9-abcd-4a6f-b2b1-76e447988c86 [Front Desk Agent / Concierge] As a Team Member at Regal Entertainment, you'll: Be responsible for ensuring the guests receive exceptional service; Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX); Operate, prep

Dave & Busters - JobID: R-1006896 [Guest Service / Front Desk Agent] As a Concierge at Dave & Busters, you'll: Welcome and engage all guests by providing exceptional service that creates unforgettable experiences; Guide groups of Guests through collaborative activities and games; Be the knowledge ma

Job Description Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special request whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the computer, and communicates this information to the appropriate hotel personnel. Works closely with housekeeping department in keeping room status reports up to date and coordinates request for maintenance and repair work. Must be sales-minded. Presents options and alternatives to guest and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Essential Job Responsibilities: · Ensure an environment in which high standards of customer service and quality exist for our guest. · Registers guest and assigns rooms. Accommodates special requests whenever possible. · Assists in pre-registration and blocking of rooms for reservations coming in. · Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures. · Empowered to resolves guest related problems quickly, efficiently, and courteously · Understands room status and room status tracking. · Knows room locations, types of rooms available, and room rates. · Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. · Communicate with housekeeping and maintenance to ensure the availability of rooms according to forecast. · Receives information from the previous shift and passes on pertinent details to the oncoming shift. · Wears the proper uniform and name badge at all times. · Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. · Possesses guest check-out procedures. · Post and files all charges to guest, master, and city ledger accounts. · Follows procedures for issuing and closing safe deposit boxes. · Uses proper telephone etiquette, and answer the phone in three rings. · Use proper mail, package, and message handling procedures. · Reports any unusual occurrences or request to the Front Office Manager or the MOD on duty. · Knows all safety and emergency procedures. Is aware of accident prevention policies. · Maintains the cleanliness and neatness of the front desk area. · Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. · Attend department meetings when ever scheduled. · Knows how to use front office equipment. · Work closely with all departments with-in the hotel. · Speak to every employee and guest you come in contact with. · Perform or coordinate other tasks as assigned by the Front Office Manager. · Exemplify the Forbes Hamilton Standards of Excellence. Necessary Skills and Attributes; Excellent verbal, comprehension, listening and problem solving skills. Interpersonal and time management skills. Guest relation skills. Adaptability. Computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Formal Education: High School Graduate or equivalent. Experience: Previous hotel-related experience desired. Physical Requirements While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands to finger, or feel objects, tools or controls, lift boxes, and luggage ( up to 50 pounds ), talk and hear. Vision abilities required by this job include close vision to a computer screen.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds