Front desk agent jobs in Miami, FloridaCreate job alerts

Allied Universal - JobID: 1520509 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Allied Universal - JobID: 1515248 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Marriott Hotels - JobID: C7A352F4E12DEC7AAA13D359DDAC47B4 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Ma

Pyramid Global Hospitality - JobID: Jaae0e1bad6a947c89c4f97d852720e6e-1 [Front Desk Agent / Reservations Agent] As a Night Auditor at Pyramid Global Hospitality, you'll: Manage financial transactions and reconcile accounts; Ensure guest satisfaction by addressing inquiries and resolving issues; Prep

Crestline Hotels and Resorts - JobID: 600-276900740 [Front Desk Agent / Reservations Agent] As a Night Auditor at Crestline Hotels and Resorts, you'll: Manage guest check-ins and check-outs efficiently; Reconcile daily financial transactions and prepare reports; Address guest inquiries and resolve i

Pyramid Global Hospitality - JobID: Jd550859fafd44660aca77b54e67b2510-1 [Guest Service / Concierge] As a Front Desk Agent at Pyramid Global Hospitality, you'll: Greet guests warmly and efficiently handle check-ins and check-outs; Provide information about hotel services and local attractions; Manage

Davidson Hospitality Group - 21477 [Guest Service / Front Desk Agent] As a Concierge at Davidson Hospitality Group, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Make reservations for guests at restaurants and events; H

Towne Park - REQ26-65894 [Front Desk Agent / Concierge] As a Bell Attendant at Towne Park, you'll: Be in constant communication with the valet to ensure guests, their luggage, and personal items are escorted to and from the guest rooms in a friendly and efficient manner; Ensure that guests are satis

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintai Floater, Part Time, Agent, Front Desk, Hospitality, Auditor, Retail, Property Management.

Collect signature of the resident once you deliver the Front Desk, Agent, Hotel, Property Management, Staff.

Enterprise - JobID: 535901 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Report any violations of the Rules and Regulations that are noticed at any time. Maintain the “key” control system and assure that all keys are locked

Enterprise - JobID: 535905 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Four Seasons Hotel Miami Front Desk Agent Opportunity. Four Seasons is powered by our people. Four Seasons is an Equal Opportunity, Affirmative Action employer.

Four Seasons is powered by our people. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. It is here that you will find Four Seasons Hotel at The Surf Club.

Front Desk Agent (Part Time Floater). The Front Desk Agent (Part Time) for the floater team will value all residents and guests and be committed to providing information and resources to have a Meaningful Visit. Monitor and authorize entrance and departure of employees, visitors, and other persons t

Enterprise - JobID: 535900 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Ready to join us at EAST Miami?. EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Conduct regular rounds of the property to ensure safety procedures and rules are followed by staff, residents, guests, and vendors/contractors. Prepare detailed reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences

Position Supervision: Employee reports directly to the department supervisor and/or the Association Manager of the community. Duties, responsibilities and activities may change at any time with or without notice. For further information, please review the Know Your Rights notice from the Department

Job Description The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors., • Maintain the “key” control system and assure that all keys are locked and accounted for at all times., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences., • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job DescriptionDescription: Join the Team at Peterson’s Harley-Davidson South Now Hiring: Office Bookkeeping & Administrative Assistant Peterson’s Harley-Davidson South is seeking a detail-oriented, organized Office Bookkeeping & Administrative Assistant to support our dealership’s daily operations. This is a hands-on role combining bookkeeping, administrative support, customer service, and backup Tag & Title responsibilities. The ideal candidate will be comfortable working in a fast-paced retail/service environment, have strong accounting fundamentals, and be able to step into Tag & Title duties when needed to keep our sales and registration processes running smoothly. Requirements: Reports To General Manager Key Responsibilities Bookkeeping & Financial Administration • Maintain accounts payable and accounts receivable: invoice processing, vendor payments, and collections., • Process daily cash and credit card receipts; prepare deposits and reconcile tills., • Post sales, service, and parts transactions to the general ledger; maintain accurate subsidiary ledgers., • Reconcile bank statements, credit card statements, and DMS/point-of-sale batches., • Assist with payroll processing and related tax filings (or coordinate with payroll provider)., • Prepare month-end journal entries and assist with month-end close and financial reporting., • Support sales tax collection and reporting, ensuring compliance with local and state requirements., • (When needed) Greet customers, answer phones, route calls and emails, and provide exceptional customer service., • Maintain organized filing systems for contracts, invoices, titles, and dealership records (physical and electronic)., • Manage vendor relationships and order office and shop supplies., • Coordinate with sales, service, and parts departments to ensure paperwork and billing issues are resolved., • Serve as backup for Tag & Title processing: prepare and submit title/registration paperwork, temporary tags, transfers, lien filings/releases, and other DMV-related documents., • Communicate with customers and state agencies on title status, registration renewals, and title corrections., • Ensure accuracy and compliance with state DMV requirements and dealership policies., • Maintain knowledge of e-title systems and Dealer Management System (DMS) title modules. Required • High school diploma or equivalent. Associate degree in accounting, business, or related field preferred., • 2+ years bookkeeping/accounting experience; retail or dealership experience strongly preferred., • Strong computer skills: Microsoft Excel (spreadsheets, formulas), Outlook, and experience with accounting software (e.g., QuickBooks or similar)., • Excellent attention to detail, organization, and the ability to prioritize multiple tasks., • Strong interpersonal and customer service skills; professional phone manner., • Ability to handle confidential financial and personnel information with discretion., • Experience with dealership DMS or CRM platforms (examples: CDK, Reynolds & Reynolds, DealerTrack — familiarity with any is a plus)., • Prior Tag & Title experience or experience working directly with DMV/state motor vehicle agencies., • Typical retail/office environment with frequent interaction with customers and team members., • Some light lifting (files, office supplies) and periods of standing or sitting at a desk., • Medical, Dental, and Vision benefits, • 401(k) plan with company matching up to 6%, • Employee discounts on Harley-Davidson gear, parts, and accessories, • A full-time schedule with a consistent workweek (Monday–Friday preferred) At Peterson’s Harley-Davidson, you’re not just taking a job — you’re joining a legacy. For over 71 years, we’ve helped customers ride out with confidence and style, and we pride ourselves on our amazing team who make it all possible. Ready to bring your skills to a team that values performance, precision, and passion? Apply now.

As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Keep the front desk organized, ensuring all necessary supplies are available. Familiarity with front desk operations and phone systems.

Job Description Job purpose: The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Duties and responsibilities: • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests, • Check guests in, issue room keys, provide information on hotel services and room location, • Ensure required identification is taken from guests at check-in in line with local legislative requirements, • Answer phones in a prompt and courteous manner, • Up-sell rooms where possible to maximize hotel revenue, • Answer, record and process all guest calls, messages, requests, questions or concerns, • Record guest preferences in the system, • Check guests out, including resolving any late or disputed charges, • Accurately process all cash and credit card transactions using established procedures, • Issue, control and release guest safe-deposit boxes in line with hotel procedures, • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, • Take action to solve guest problems/complaints using appropriate service recovery guidelines, • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty, • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes, • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service, • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and requirements: High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas, • Carrying or lifting items weighing up to 50 pounds / 23 kilograms, • Handling objects, products and computer equipment, • Basic computer skills to operate various property management and reservations systems, etc. Other: • Being passionate about people and service, • Strong communication skills essential when interacting with guests and employees, • Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem solving, reasoning, motivating and training abilities are often used, • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Airport Terminal Services - JobID: R-110220 [Guest Service / Front Desk Agent] As a Concierge at Airport Terminal Services, you'll: Greet and assist clients' curbside, at airport gates, or arrival halls and escort them in the airport; Be knowledgeable about all airport amenities such as restaurants,

The responsibility of a hotel front desk agent is to check guests in and out.Verify guests' registration information and take any further information required, such as identification and period of stay, take cash or process credit cards.Once they have gone through all these procedures, they hand the

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Job Title: Front Office Night Auditor Location: Onsite Job Type: Part-Time About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it’s personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. What you will do: • Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience., • Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process., • Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively., • Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously., • Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols., • Night Audit: Reconcile the day’s transactions, ensuring all financial records are accurate; includes verifying payments, auditing guest folios, generating daily reports, and preparing for the next day's operations., • Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences., • Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities., • Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems., • Previous experience in a front office or guest service role, preferably within the hospitality industry., • Excellent communication and interpersonal skills with a friendly and approachable demeanor., • Strong organizational skills, solution-oriented mindset, and a keen attention to detail., • Proficiency in using various software platforms., • Flexibility to work varied shifts, including weekends and holidays., • A genuine passion for hospitality and a commitment to delivering exceptional guest experiences. Hotel Experience Required

Job DescriptionManages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security. Responsibilities • Posts room charges and taxes to guest accounts, • Processes guest charges voucher and credit card vouchers, • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift, • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system, • Prints and files reservations for the next business day, • Verifies all account postings and balances, • Verifies that room rates are correct and posts those rates to guest accounts, • Is able to function as a front desk agent especially in terms of check-in and check-out procedures, • Tracks room revenues, occupancy percentages, and other front office statistics, • Prepares a summary of cash, check, and credit card activities, • Summarizes results of operations for management, • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information, • Follow the end of day checklist, • Must have complete knowledge of emergency procedures, • Balance the day’s charges, making corrections as necessary, • Performs wake-up calls, • Understand the principles of auditing, balancing, and closing out accounts, • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed, • Perform nightly balancing of in-room video and long-distance telephone services Requirements • Fluently spoken English, • Previous experience in a similar role, • Hospitality degree will be considered an advantage, • Pleasant and communicative character, • Professional attitude and appearance, • Reliability and hard work, • Great team spirit Benefits • Seasonal or permanent employment, • Competitive salary and bonuses, • Accommodation and meals, • Health insurance, • Flight tickets

Job Description Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Night Auditor. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A NIGHT AUDITOR: We are looking for a Night Auditor for two days and regular day shift Front Office Agent, please apply to this role if this is something you are interested in. A Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. The Night Auditor's responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts, processes invoices, and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. RESPONSIBILITIES • Check-in guests, answer phones and take reservations, • Respond to guest complaints, requests, and emergencies, • Process invoices, post checks to vendors, and distribute employee checks, • Reconcile accounts, • Balance the cash drawer and log receipts, • Investigate and resolve out-of-balance accounts, • Keep accurate financial records and ledgers, • Help prepare for forecasts and audits REQUIREMENTS AND SKILLS • Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry, • Experience with accounting and facilities management software, • Excellent math skills, • An eye for detail, • Good problem-solving skills, • Strong customer service skills, • The ability to multitask, • Strong written and verbal communication skills, • Availability to work overnight All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR WULHCQm21s

Job DescriptionSalary: $41,600 Job Overview The Guest Relations Agent ensures every LRMB guest enjoys a flawless, memorable experience by delivering exceptional service, anticipating needs, and providing intuitive hospitality. This role combines front desk and concierge responsibilities and requires strong communication skills, attention to detail, and a passion for service excellence. The ideal candidate thrives in a fast-paced, luxury environment and takes ownership of the guest journey from pre-arrival to post-departure. Responsibilities and Duties Guest Experience & Service Excellence • Embody and deliver LRMB guest service luxury standards consistently., • Anticipate guest needs, provide personalized service, and handle all requests and complaints with care and sincerity., • Ensure flawless arrival and departure experiences following LRMB guest journey protocols., • Recognize and provide special amenities for children and pets, creating a welcoming and inclusive environment., • Maintain accurate guest profiles to ensure seamless communication and service delivery. Concierge & Front Desk Duties • Assist with check-ins, check-outs, and in-house guest requests., • Coordinate amenities and concierge services in partnership with LRMB preferred vendors., • Verify that all units are ready and compliant with LRMB standards before guest arrival., • Participate in pre-shift meetings to stay updated on guest arrivals, departures, and special requests. Operational & Administrative Support • Continuously improve skills and knowledge to enhance service delivery., • Document and manage guest interactions accurately in internal systems., • Support the broader mission and values of LRMB in daily operations. Skills & Qualifications • Excellent interpersonal and communication skills, both in-person and via phone., • Fluent in English, both written and verbal., • Strong computer skills and ability to learn multiple software platforms., • Ability to prioritize, organize, and follow up efficiently., • Professional demeanor, personable, and enthusiastic., • Observant, detail-oriented, and able to multitask in a busy environment., • Flexible availability, including days, evenings, weekends, and holidays., • Knowledge of local restaurants, attractions, and hot spots preferred., • Reliable transportation required. Ideal Candidate Possess • 12 years of experience in hotel front office, concierge, or guest relations., • High degree of professionalism and analytical abilities., • Exceptional organizational, computer, and communication skills., • Passion for delivering luxury hospitality experiences and exceeding guest expectations.

Job DescriptionCompany Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience. YOUR KEY RESPONSIBILITIES: • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process, • Handle guest departures, process payments, and issue accurate receipts during check-out, • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests, • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades, • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction, • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations, • Maintain accurate room inventory and communicate updates to appropriate departments, • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals, • Process no-show charges and ensure accurate posting in the property management system (PMS), • Manage reservation changes, early departures, extensions, and cancellations following hotel policies, • Monitor and respond to guest messages, wake-up calls, and special delivery requests, • Maintain front desk security and safety procedures, including key control and lost & found, • Reconcile cash drawer and post charges accurately to guest folios, • Support the night audit process and assist in generating required reports, if applicable, • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area, • Foster positive working relationships with all hotel departments to ensure seamless guest service, • Handle emergency situations calmly and efficiently, following established protocols, • Perform any other job-related duties as assigned by the Front Office Manager or supervisor, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel.

Additional Information** Experience: Customer Service, Front Office, Reception Job Number 26210172 Job Category Rooms & Guest Services Operations Location Miami Marriott Biscayne Bay, 1633 N Bayshore Dr, Miami, Florida, United States, 33132VIEW ON MAP (.

ABM Industries - JobID: 140732 [Front Desk Agent / Concierge] As a Customer Service Associate at ABM Industries, you'll: Assist customers with inquiries and concerns; Maintain positive rapport through effective communication; Resolve issues promptly and courteously; Coordinate with internal teams to

For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume.When given the choice, please Opt In for text messages.It's a critical way for us to send you instructions and assistance throughout the process

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greeting and welcoming all guests approaching the Front Desk in accordance with Highgate

Marriott Hotels - JobID: 6334A7BC845F9FE885D43F7158219FF1 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coord

Residence Inn by Marriott - JobID: 2CC14681BDD78232B2E0CD9A79CA45ED [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, e

License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Marriott Hotels - JobID: 9FE36A34BDDCB338B233D73B437A6E6B [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coord

Courtyard by Marriott - JobID: F247CC55FC0F79766DBC2B4801692B17 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond p

Marriott Hotels - JobID: EA39847B44D76EE3B7AE0CCAEEEBB17F [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time. The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time. The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.