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Job Description Where Better Careers Begin! Massage Envy 3401 N Miami Ave, ste 107 Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At the Massage Envy 3401 N Miami Ave, ste 107 franchise, we support and inspire you to be your best inside and outside the treatment room. Perks & Pay: • Up to $1000 Sign-on bonus for all new team members** Returning team members may be eligible!!, • Competitive base pay rate starting at per service hour plus tips, bonuses, and commissions, • Annual performance raises, • Company contributed medical insurance for full-time team members, • Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available, • 401(k) retirement plan for all team members after 6 months of employment, • Paid Training, • Paid Time Off (PTO), • Annual AMTA membership with insurance at no cost to you, • 20+ free continuing education courses every year, • Employee Referral Bonus Program ($500 per referred MT), • Discounted pet insurance through Fetch, • A flexible schedule for a better work/life balance, • Steady, repeat clientele with pre-booked appointments, • Compensation for no-show appointments and cancellations, • Employee Assistance Program available, • Employee discounted services & 40% off all retail products, • All laundry, linens and massage supplies provided, • Long-term career planning and advancement Qualified Candidates: • Certificate of Completion of massage therapy school program, • Satisfies all licensing requirements to perform services in state of location, • Have a passion for helping others feel their best, • Are excited to bring their unique style to the treatment room, • Are eager for growth and desire to build on their modality mastery Day-to-Day: • Perform quality, therapeutic bodywork that meets clients' needs, • Communicate with clients to identify their needs and set clear expectations, • Stay connected to clients throughout each session to achieve the goals of each service, • Recommend follow-up visits and additional services to help clients pursue their wellness goals Culture & Support: • Trained leadership that is invested in YOUR success, • Award programs (like Therapist of the Year), • A self-care program that gives you the tools to prolong the career you love, • A caring community that strives to celebrate individuality and share knowledge, • Front desk teams dedicated to scheduling appointments and upkeeping treatment rooms If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! Apply Today! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job Description TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We’re actively seeking a Leasing Consultant for Dorsey in Wynwood. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Functions and Responsibilities: • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time. We are a Drug-Free Workplace. Company DescriptionTRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As a Guest Services Agent at MVW, you will assist in providing our

Job Description Provides superior customer service to the guests of the building upon their arrival and departure. The Valet parks the vehicle in the appropriate space as well as retrieve the vehicle in a timely manner. Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet guests as vehicle approach the entry., • Maintain the “key” control system and assure that all keys are locked at all times. Maintain count of all keys in your area including cabinet boxes. Valet office must be locked at all times when not present., • Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc., • Maintain order and control the vehicles in the parking lot by:, • Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass., • Keep memos, Log books, records, etc., in order and updated at all times (Recreation room, warning violations, Cabana, etc.), • Be familiar with “Post Orders” (Gate House procedures) from the Security personnel as you must coordinate with them to relieve them for breaks., • Follow all “receiving” policies and procedures without any exceptions. Follow all procedures regarding packages/correspondence delivered to the community for residences. All phone calls made to residents should be clear and in a professional manner., • Direct all inquiries regarding all Association affairs to the management office., • Report any violations of the Rules and Regulations that are notice at any time., • Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Maintain the valet office area in a professional and a presentable condition., • Control the service elevator keys on move ins/outs and deliveries, • Control the valet carts where they are and who are using them. Must be locked at all times., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. This position maybe full time or part time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. Work Environment This position works outdoors and is exposed to the outside climate, year-round. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. the employee will be required to operate vehicles with automatic and manual transmission. Required Education and Experience • Previous experience as a Valet attendant, • Must have three years of driving experience, • High school diploma or GED; some college preferred Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description This is a dual role, the valet attendant will park no more then 10-15 cars per day. They will also assist the front desk when there are no cars to be parked. The hourly rate compensates the occasional tips, this is a luxury private residential condo property. Must have experience in valet, English is required, must posses a good attitude, and be willing to assist at all times. Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet guests as vehicle approach the entry., • Maintain the “key” control system and assure that all keys are locked at all times. Maintain count of all keys in your area including cabinet boxes., • Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc., • Maintain order and control the vehicles in the parking lot., • Keep front area clean and neat. Entrance area (sweep as needed), and front door free of fingerprints and dirt., • Keep "pass down" notes updated in system., • Follow all procedures regarding packages/correspondence delivered to the community for residences. All phone calls made to residents should be clear and in a professional manner., • Direct all inquiries regarding all Association affairs to the management office., • Report any violations of the Rules and Regulations that are notice at any time., • Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Maintain the Front Desk area in a professional and a presentable condition., • Control the service elevator keys on move ins/outs and deliveries., • Control the valet carts where they are and who are using them., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Be familiar with the fire alarm system operations and report all incidents to management. Position Type/Expected Hours of Work This position maybe full time or part time. Current available shifts are Saturday 8am-4pm, 4pm-12 Midnight; Sunday 8am-4pm, 4pm-12 Midnight. This schedule may change to accommodate the business needs of the property. Work Environment This position works indoors and outdoors, and is exposed to the outside climate, year-round. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand and walk; use hands and arms to reach. The employee will be required lift objects up to 25 lbs. The employee will be required to operate vehicles with automatic and manual transmission. Required Education and Experience • Previous experience as a Valet attendant, • Must have three years of driving experience, • High school diploma or GED; some college preferred KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus. As a team member of KW PROPERTY MANAGEME

Register and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort, and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services, registration of guests, and s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Be familiar with the fire alarm system operations and report all incidents to management. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregular

Four Seasons is powered by our people. Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Comply with Four Seasons' Work Rules and Standards of Conduct.

About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion.

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA will act as the hotel system liaison during night hours.

Front Desk Agent (Overnight Corporate Support). The Front Desk Corporate Support team member (For Overnight Shifts) will value all residents and guests and be committed to providing information and resources to have a meaningful visit.

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations: • Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable., • Rate Schedule: Up-to-date understanding of room rates, promotions., • Experience in a hospitality, service, consumer-facing franchise or related field preferred., • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Must have a desire to serve all guests., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock., • Breaks: Clock in/out for breaks at the designated time on your schedule., • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms., • Inspect and visually observe details at close range (within a few feet) and from long range. Language + Reasoning Skills: • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. SpringHill Suites Miami Airport South Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. We offer eligible employees a number of benefits to enhance their health and well-being: • Group insurance, including medical, dental, vision and company-paid life insurance., • Paid time off, • Company-matched 401(k) plan, • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account, • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!, • Get paid daily, • Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience., • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met., • Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guests stay., • Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations., • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.

Front Desk Agent - Automated Properties. As a Front Desk Agent, you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Familiarity with front desk operations and phone systems.

We are looking for an experienced Front Desk Agent to join our team in Miami Beach.The ideal candidate will have strong communication skills, excellent customer service, and experience using front desk systems.Key Responsibilities: Greet and assist guests with check-in and check-out Manage reservati

Join Yurbban Hospitality Group!.

Join Yurbban Hospitality Group!. About Yurbban Hospitality Group. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand.

We are looking for an experienced Front Desk Agent to join our team in Miami Beach.The ideal candidate will have strong communication skills, excellent customer service, and experience using front desk systems.Key Responsibilities: Greet and assist guests with check-in and check-out Manage reservati

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services all with outstanding client service. Prior hospitality experience preferred, but not required. EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. In addition, Pyramid Global Hospitality is com

Marriott Hotels - - Responsibilities: Deliver a wide range of services that guide guests through their entire stay; Process operational needs; Address guest requests; Complete reports; Share highlights of the local area.

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA will act as the hotel system liaison during night hours.

Utili Front Desk, Agent, Auditor, Association Manager, Hotel, Property Management.

Job Description Job purpose: The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Duties and responsibilities: • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests, • Check guests in, issue room keys, provide information on hotel services and room location, • Ensure required identification is taken from guests at check-in in line with local legislative requirements, • Answer phones in a prompt and courteous manner, • Up-sell rooms where possible to maximize hotel revenue, • Answer, record and process all guest calls, messages, requests, questions or concerns, • Record guest preferences in the system, • Check guests out, including resolving any late or disputed charges, • Accurately process all cash and credit card transactions using established procedures, • Issue, control and release guest safe-deposit boxes in line with hotel procedures, • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, • Take action to solve guest problems/complaints using appropriate service recovery guidelines, • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty, • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes, • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service, • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and requirements: High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas, • Carrying or lifting items weighing up to 50 pounds / 23 kilograms, • Handling objects, products and computer equipment, • Basic computer skills to operate various property management and reservations systems, etc. Other: • Being passionate about people and service, • Strong communication skills essential when interacting with guests and employees, • Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem solving, reasoning, motivating and training abilities are often used, • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description JOB DESCRIPTION The Guest Service Agent is responsible for providing exceptional guest service while managing front desk operations at Angler’s Hotel – Miami Beach. This position ensures efficient check-in and check-out processes, accurate guest account management, and a welcoming experience for all guests. The Guest Service Agent serves as a primary point of contact for guests, assisting with inquiries, requests, and concerns while maintaining a high level of professionalism and hospitality. RESPONSIBILITIES Essential Functions • Greet guests in a friendly and professional manner and provide a welcoming experience., • Perform check-in and check-out procedures accurately and efficiently., • Manage guest reservations, including processing bookings, cancellations, and modifications., • Answer phone calls and provide accurate information regarding hotel services, amenities, and local area information., • Maintain accurate guest accounts, folios, and billing information., • Handle cash, credit card transactions, and ensure compliance with payment policies., • Monitor room availability and communicate with housekeeping regarding room status., • Address guest inquiries, requests, and concerns promptly and professionally., • Review daily arrivals and departures to ensure smooth operations., • Follow key control procedures and maintain security of guest information., • Complete assigned front desk checklists and shift duties., • Ensure compliance with hotel policies, procedures, and service standards. Additional Responsibilities • Assist with guest requests such as wake-up calls, directions, and recommendations., • Submit and document lost and found items in accordance with hotel procedures., • Maintain cleanliness and organization of the front desk area., • Communicate effectively with other departments to support hotel operations., • Participate in team meetings and trainings as required., • Perform additional duties as assigned by management. PERSONAL COMPETENCIES • Strong customer service and interpersonal skills, • Excellent communication and problem-solving abilities, • Attention to detail and organizational skills, • Ability to multitask in a fast-paced environment, • Professional demeanor and positive attitude, • Team-oriented mindset EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS • High School diploma or equivalent required, • Previous front desk or customer service experience preferred, • Experience with Property Management Systems (Opera or Medialog preferred) is a plus, • Proficiency in Microsoft Office and general computer systems, • Knowledge of the local area, services, and attractions is a plus, • Fluency in English required; Spanish preferred; French is a plus, • Ability to work flexible schedules including evenings, weekends, and holidays PHYSICAL DEMANDS & WORKING CONDITIONS Physical Requirements • Ability to stand and walk for extended periods, • Ability to use computers, telephones, and standard office equipment, • Occasional lifting of items up to 20–25 pounds Work Environment • Fast-paced hospitality environment with frequent guest interaction, • Front desk setting requiring multitasking and attention to detail, • Work performed primarily indoors INTENT AND FUNCTION OF THE JOB DESCRIPTION The Company reserves the right, at any time with or without notice, to modify job duties, reassign responsibilities, or assign additional tasks as business needs require. Employees may be asked to perform other duties that support the successful operation of Angler’s Hotel.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job DescriptionSalary: $41k+commisions Job Overview The Guest Relations Agent ensures every LRMB guest enjoys a flawless, memorable experience by delivering exceptional service, anticipating needs, and providing intuitive hospitality. This role combines front desk and concierge responsibilities and requires strong communication skills, attention to detail, and a passion for service excellence. The ideal candidate thrives in a fast-paced, luxury environment and takes ownership of the guest journey from pre-arrival to post-departure. Responsibilities and Duties Guest Experience & Service Excellence • Embody and deliver LRMB guest service luxury standards consistently., • Anticipate guest needs, provide personalized service, and handle all requests and complaints with care and sincerity., • Ensure flawless arrival and departure experiences following LRMB guest journey protocols., • Recognize and provide special amenities for children and pets, creating a welcoming and inclusive environment., • Maintain accurate guest profiles to ensure seamless communication and service delivery. Concierge & Front Desk Duties • Assist with check-ins, check-outs, and in-house guest requests., • Coordinate amenities and concierge services in partnership with LRMB preferred vendors., • Verify that all units are ready and compliant with LRMB standards before guest arrival., • Participate in pre-shift meetings to stay updated on guest arrivals, departures, and special requests. Operational & Administrative Support • Continuously improve skills and knowledge to enhance service delivery., • Document and manage guest interactions accurately in internal systems., • Support the broader mission and values of LRMB in daily operations. Skills & Qualifications • Excellent interpersonal and communication skills, both in-person and via phone., • Fluent in English, both written and verbal., • Strong computer skills and ability to learn multiple software platforms., • Ability to prioritize, organize, and follow up efficiently., • Professional demeanor, personable, and enthusiastic., • Observant, detail-oriented, and able to multitask in a busy environment., • Flexible availability, including days, evenings, weekends, and holidays., • Knowledge of local restaurants, attractions, and hot spots preferred., • Reliable transportation required. Ideal Candidate Possess • 12 years of experience in hotel front office, concierge, or guest relations., • High degree of professionalism and analytical abilities., • Exceptional organizational, computer, and communication skills., • Passion for delivering luxury hospitality experiences and exceeding guest expectations.

Job Description Schedule: Overnight 11pm-7:30am The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities for management, • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Work Environment The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Experience and Education • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you. Job Summary: Front Office Front Desk Agents are responsible for welcoming guests upon arrival, determining a guests’ reservation status and identifying how long they will be staying at The Betsy. Front Desk Agents help guests check in and out of the hotel, assist in assigning rooms and accommodate special requests whenever possible. Responsibilities and Duties Include but Not Limited to the Following: • Checks guests in and communicates services and amenities at The Betsy to guests upon arrival., • Accommodates special requests whenever possible for each guest., • At the end of guests' stay, processes guest check-outs., • Assists in pre-registration and blocking of rooms for reservations., • Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures. Performs cashier related functions like posting charges to guest accounts, raising paid outs, and currency exchange., • Understands room status and room status tracking., • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, room-moves, and day use rooms., • Works closely with the housekeeping and engineering departments in the keeping of room status reports up to date and coordinates requests for maintenance and repair work., • Knows The Betsy’s room locations, types of rooms available, and room rates as well as the activities and services of The Betsy., • Presents options and alternatives to guests and offers assistance in making choices by using suggestive selling techniques and The Betsy upselling strategy to sell rooms and to promote other services of the hotel., • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures., • Uses proper mail, package, and message handling procedures and records such transactions for proper tracking., • Advises guests of any messages, mail, faxes, etc. received for them., • Obtains proper identification for tax-exempt guests and attaches the form to the registration card., • Maintains the cleanliness, sanitation, and neatness of the front desk area., • Knows all safety and emergency procedures and is aware of The Betsy accident prevention policies., • Performs additional tasks as requested by management. Job Requirements: • High school graduate or equivalent required., • Experience in a similar position in a high-volume, high-end hotel is strongly preferred., • Degree in hospitality management or related field desirable., • Must be able to:, • Speak, read, write, and understand English (Spanish desirable);, • Use computer systems and devices including but not limited to property management system, guest service management system, and point-of-sales system;, • Meticulously follow instructions;, • Achieve sales goals;, • Work well with others;, • Work independently;, • Multi-task;, • Resolve complex problems;, • Remain calm during stressful situations., • Must be:, • Extremely detail-oriented and precise;, • Professional and friendly. The Betsy – South Beach is an equal opportunity employer and a drug-free as well as harassment-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in, • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’, • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up, • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc., • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries, • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process, • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken, • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards, • Ensure the correct procedure and policy standards are adhered to, • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies, • Complete the appropriate reports and audits during the overnight shift, • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc., • Encourage up-selling in order to maximize rates, • Ensure work areas are cleaned and maintained at all times, • Any other reasonable duties as assigned by the supervisor or manager SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Ability to work overnight, • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak, and understand English., • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time. The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time. The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Bilingual English/Spanish

Job Description POSITION: Front Desk Agent REPORTS TO: Front Desk Supervisor / Front Office Manager JOB OVERVIEW: To assist guests efficiently, courteously, and professionally in all Front Desk related functions and to maintain high standards of service and hospitality. ESSENTIAL JOB FUNCTIONS: • Check guests in and out efficiently and in a friendly manner., • Promptly and effectively deal with guest complaints and requests., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Monitor room availability, block rooms and handle special requests., • Handle safe deposits by guests per established procedures., • Answer switchboard in accordance with standards of proper telephone etiquette., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change funds are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures, practice safety standards at all times., • Know how to clean guest rooms to standards., • Be able to move luggage or packages weighing up to 40 lbs., • Follows safety and security procedures and rules., • Comply with attendance rules and be available to work on a regular basis. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Front Desk Agent (Hotel Experience) Ac & Element Miami DT. (Marriott) Job Description: We are seeking a dynamic and customer-focused Front Desk Agent with prior hotel experience to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, playing a pivotal role in ensuring their stay is both pleasant and memorable. This role requires excellent communication skills, a knack for problem-solving, and a strong attention to detail. Key Responsibilities: • Greet and welcome guests with a warm, friendly demeanor upon their arrival., • Manage all check-in and check-out procedures efficiently and accurately., • Handle guest inquiries and provide information about hotel services, amenities, and local attractions., • Answer phone calls promptly and professionally., • Resolve guest complaints and problems, escalating issues as necessary to ensure guest satisfaction., • Process payments and manage room bookings using hotel reservation software., • Maintain a neat and organized front desk area., • Collaborate with housekeeping and other departments to ensure seamless guest service delivery. Qualifications: • Previous experience in a hotel front desk role is required., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Proficient in using hotel management software and Microsoft Office Suite., • Ability to work flexible hours, including weekends and holidays., • A customer-oriented mindset and the ability to remain calm under pressure. We offer: • Competitive salary and benefits package., • Opportunities for professional growth and development., • A supportive and team-oriented work environment., • The chance to be part of a prestigious hotel brand. Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to our team. AC & Element Miami DT is an Equal Opportunity Employer committed to diversity, equality, and inclusion in our workplace. Become part of a team that values hospitality, teamwork, and guest satisfaction. We can't wait to meet you!

Job Description The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acquires and maintains current knowledge client’s community documents, policies, and procedures., • Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff., • Ensures resident guest and intrusion deterrent policies are effectively followed., • Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives., • Assist with budgeting and long term planning., • Schedules staff to cover the needs of the building trying to avoid unnecessary overtime., • Approves all departmental schedules, • Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections., • Ability to supervise and oversee project performed by shift supervisors., • Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered., • Responds to phone calls and correspondence in a timely, professional manner., • Encourages staff to behave in a professional manner and comply with company’s safety standards., • Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly., • Ensure violations and work orders are processed regularly as required., • Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors). The position will be mostly indoor and will require standing and sitting throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property. Required Job Experience and Skills • High School Diploma, • Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus, • Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team., • Must possess strong managerial background with ability to supervise a Team, • Must be proficient and working knowledge of Microsoft Office Applications. Employee reports directly to the Property Manager. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Jesta brand high standards of quality. Duties and Responsibilities: • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as venue hours and local attractions., • Complete the registration process by inputting and retrieving information from the PMS and confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guests’ needs. Code electronic keys. Non-verbally confirm the room number and rate., • Verify credit card for authorization using electronic acceptance methods. Handle cash, make changes and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear communication. Retrieve mail, small packages for customers as requested., • Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion., • Comply with attendance rules and be available to work on a regular basis., • Must have 1 year experience in the Hospitality Industry., • Knowledge of computer programs/applications, i.e., Word, Excel, PowerPoint, POS, • Must have warm manner with Guests, but never overly familiar., • Must possess superb verbal skills. Must use precise diction and use proper grammar. Writing and penmanship must be legible., • Must have ability to prioritize assignments; must be a multi-task person., • Must have ability to sell Hotel services and amenities., • Must have ability to use reference materials., • Must be able to act in the Guest’s best interests while remaining accountable to hotel policies and standards., • Must be able to work in a team atmosphere., • Must have genuine desire to assist., • Work is performed in an office environment and requires evening, weekend hours and holidays.

Job DescriptionDescription: Administration · Run audit reports and journals from all credit card and computer systems. · Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations. Support · Make corrections and adjustments and handle any computer issues that may arise. · Ensure all reports and back-up vouchers are complete and filed properly. · Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. · Review and correct discrepancies in the Front Desk System. · Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. · Ability to communicate effectively with guests, vendors, and other associates. · Ability to adhere to all applicable Federal, state, local, safety, and health standards. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required Hotel meetings. Professionalism and Style Expectations These are expected of every associate within StepStone Hospitality, Inc. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. Requirements: Physical Requirements These are required of every associate · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: · Must have a comprehensive knowledge of service standards, guest relations, and etiquette. · Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. · Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. · Must have excellent mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · At least one year of relevant experience required. · Ability to timely obtain any required licenses or certificates. · CPR training and first aid training preferred. · Additional language ability preferred.

Job DescriptionCompany Description Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center. Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in, • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’, • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up, • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc., • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries, • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process, • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken, • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards, • Ensure the correct procedure and policy standards are adhered to, • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies, • Complete the appropriate reports and audits during the overnight shift, • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc., • Encourage up-selling in order to maximize rates, • Ensure work areas are cleaned and maintained at all times, • Any other reasonable duties as assigned by the supervisor or manager, • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Ability to work overnight, • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak, and understand English., • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Ability to communicate in English and Spanish preferred., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation, • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests' accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description Responsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest’s specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guests requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest’s folios and invites guests back, • Makes reservations, • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Job Title: Administrative Assistant/Receptionist Location: Miami, Fl Job Summary: We are seeking a reliable and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service and performing a variety of administrative tasks to support daily office operations. Responsibilities: • Answer and direct incoming phone calls in a courteous and professional manner, • Greet and assist visitors and clients, • Scan, file, and organize paperwork, • Perform general administrative duties such as data entry, scheduling, and document preparation, • Maintain the front desk and reception area in a neat and organized manner, • Handle incoming and outgoing mail and deliveries, • Previous experience as a receptionist or in a similar administrative role- 2 years preferred, • Proficiency in basic computer software (e.g., Microsoft Suite, ERP systems)., • Excellent communication and organizational skills, • Professional appearance and demeanor, • Ability to multitask and work independently, • Available to work full-time in-office (Monday - Friday 8:00 AM - 5:00 PM), • Bilingual (English/Spanish), • Familiarity with office equipment (printer, scanner, multi-line phone systems)