Front desk agent jobs in Colorado Springs, ColoradoCreate job alerts

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team.As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently.If you have a passion for hos

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.The Front Desk Agent shall st

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plu

Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plu

Stay active in our indoor pool and 24-hour fitness center, or head to Cave of the Winds Mountain Park for outdoor recreation.

Highgate Hotels - 1320 Republic Drive - Responsibilities: Greet and welcome guests approaching the Front Desk in accordance with Highgate Hotel standards; Handle check-ins and checkouts in a friendly, efficient and courteous manner; Balance and prepare individual paperwork for closing of shift accor

Crestline Hotels and Resorts - - Responsibilities: Assist guests with check-in and check-out; Answer department telephone within 3 rings, using correct greeting and telephone etiquette; Process all guest check-ins; Verify registration card information with the guest; Process all check-outs.

As a Front Desk Agent at our Marriott in Colorado Springs, you will play a crucial role in creating a memorable first impression for our guests. Front Desk Agent At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. Requires continual standing and moveme

Crestline Hotels & Resorts - JobID: Jd988fe0a843d4b68a66c3c5f81da4901-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and l

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $16.50 - $17 hourly Responsibilities: • Field customer complaints when necessary, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Communicate with housekeeping to make sure guest rooms are ready, • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • Well-versed in taking telephone calls and handling stressful situations, • Exhibits working knowledge of Microsoft Office and reservation management systems, • High school graduate, GED recipient, or equivalent At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work. Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away. Competitive Wages, Medical, Dental, Vision, 401(k), and Hilton Employee Discounts. The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.

Job DescriptionDescription: Front Desk Agent - Full Time $17.00/hourly - Temporary / Seasonal The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests. The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values. The Job • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day., • Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction., • Follow Hotel policies with lost and found items., • Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations., • Continuously promote sanitation, safety, and security efforts., • Encourage Social Media/5-star compliments or reviews on OTA’s., • Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed., • Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures., • Manage reservations and room assignments, ensuring accuracy and availability., • Process payments and handle guest accounts, adhering to company policies and procedures., • Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction., • Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel., • Upsell hotel services and amenities to maximize revenue opportunities., • Maintain a clean and organized front desk area, ensuring a professional appearance., • Collaborate effectively with other departments to provide seamless service to guests., • Follow all safety and security protocols to ensure the well-being of guests and staff., • Ensure security of guest room access., • Maintain confidentiality, security, and integrity of organizational data., • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service., • Maintain knowledge of correct maintenance and use of equipment., • Maintain knowledge of and comply with all departmental policies, service procedures, and standards., • Access all functions of computer/software systems., • Must be a United States citizen or possess a valid work permit., • Must be able to read, write, and speak English. Fluency in other languages is beneficial., • Must be able to accurately follow instructions, both verbally and written., • Ability to work a flexible schedule that may include evenings, weekends, and holidays., • Must be able to work in a fast-paced environment with urgency and empathy., • Outstanding coordination and multi-tasking abilities., • Professional in appearance and demeanor., • Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems., • Must have general computer skills including Microsoft Office and Google Suite., • Must have the ability to deal effectively and interact well with guests, vendors, and team members., • Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner., • High school diploma or equivalent., • Previous customer service experience is required., • Previous Front Desk experience preferred., • Familiarity with hotel reservation systems (experience with specific systems is a plus, • State Alcohol Serving Certificate.

Job Description The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time opportunity, with shifts times of (7 AM to 3 PM or 3 PM to 11 PM). The salary range for this position is $15.00 - $18.20 per hour based on previous work experience. Who Are We? RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership. Why RHW? We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health Insurance, 401k, Vacation Days after 6 months of employment, Referral Bonuses, Hotel Discounts and a trip provided by us after 5 years of employment. When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations. Job Summary: The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons. Responsibilities: • Check guests in and out of the hotel - make future reservations when necessary, • Post and rebate room, tax, and other miscellaneous charges to guest accounts, • Able to handle hotel phone system, transfer calls, and take messages for guests and, • hotel staff, • Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests, • Maintain daily an accurate inventory of available rooms, • Coordinate with other departments to fulfill special guest requests, • Communicate hotel facilities and services to guests at check-in, • Must be able to provide information regarding local area facilities for guests, • Provide information regarding the Brand Rewards program, • Responsible for maintaining hotel key security system, • Administer guest safe deposit boxes, • Maintain cleanliness and orderliness of front desk and lobby area, • Know how to properly handle wake-up calls, • Open and close shifts - make accurate cash drops, • Notify housekeeping and maintenance of any reported problems in guest rooms or, • on hotel grounds, • Distribute mail to guest boxes as well as to hotel staff., • Maintain an inventory of special guest service items such as roll-aways, cribs, etc., • Track status of rooms used for site tours or out-of-order for maintenance Requirements: • High School Degree or GED, • Previous Front Desk Experience preferred, • Read and Communicate Clearly Powered by JazzHR BzsOOpelT5

Job DescriptionJob description: Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent customer service skills. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and ensuring that all guest inquiries are handled efficiently and courteously. Responsibilities • Welcome guests upon arrival and provide a seamless check-in experience., • Handle guest check-out procedures, including billing and payment processing., • Manage reservations, cancellations, and modifications through the hotel management system., • Address guest inquiries and provide information about hotel services, local attractions, and amenities., • Maintain accurate records of guest interactions and transactions., • Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Utilize multi-line phone systems to manage incoming calls effectively while maintaining professional phone etiquette., • Foster positive guest relations by addressing concerns promptly and professionally.Skills, • Strong background in hospitality management or hotel management is preferred., • Experience in front desk operations within a resort or hotel setting is highly desirable., • Bilingual or multilingual abilities are a plus for enhancing guest communication., • Excellent customer service skills with a focus on guest satisfaction., • Proficient in using multi-line phone systems and handling various communication channels., • Knowledge of night audit processes is beneficial for candidates applying for overnight shifts., • Strong interpersonal skills to build rapport with guests and colleagues alike., • Ability to work in a fast-paced environment while maintaining attention to detail. Join our team as a Front Desk Agent, where you will play a vital role in creating memorable experiences for our guests!Job Types: Full-time, Part-time