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Regal Entertainment Group - JobID: 91f418fe-2d33-4356-8695-0ccb57521f15 [Front Desk Agent / Concierge] As a Cast Member at Regal Entertainment, you'll: Be responsible for ensuring the guests receive exceptional service; Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX); Operate, prep

Job Description Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Ensures common areas/entryway/front desk/lobby is clean, neat and orderly., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies., • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Join Our Team as a Front Desk Agent at Fairfield Inn & Suites Austin University Area Are you passionate about hospitality and delivering exceptional guest experiences? Fairfield Inn & Suites Austin University Area, located in the vibrant heart of Austin, TX, is seeking a friendly, professional, and service-oriented Front Desk Agent to be the welcoming face of our hotel. If you're enthusiastic about creating memorable first impressions and thrive in a fast-paced, guest-focused environment — we’d love to meet you. Key Responsibilities As a Front Desk Agent, you will play a vital role in ensuring each guest enjoys a seamless and comfortable stay. Your duties will include: • Welcoming guests upon arrival with warmth and professionalism., • Checking guests in and out efficiently, using our property management system., • Responding to guest inquiries, requests, and concerns promptly and courteously., • Managing reservations and ensuring accurate billing and documentation., • Coordinating with housekeeping and maintenance teams to meet guest needs., • Handling phone calls, emails, and messages in a timely and professional manner., • Experience: Minimum of 1 year in a hotel front desk or customer service role preferred., • Skills: Strong communication, multitasking, and problem-solving abilities., • Personality: Friendly, approachable, and able to remain calm and composed under pressure., • A positive, team-oriented work environment, • Opportunities for growth within the hospitality industry, • Deliver exceptional guest experiences through genuine hospitality, • Foster team collaboration and mutual respect If you’re looking for a rewarding opportunity in the hotel industry and are ready to make a lasting impression on every guest, we encourage you to apply today. We look forward to welcoming you to the Fairfield Inn & Suites Austin University Area team! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionCompany Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities • Consistently offer professional, friendly and engaging service, • Greet, check in and settle guest accounts while ensuring all service standards are followed, • Assist guests regarding hotel facilities in an informative and helpful way, • Respond to each Guest who approaches the Reception Desk, • Drive rate through up-selling room brands, • Follow department policies, procedures and service standards, • Follow all safety policies, • Paid time off, • Medical, Dental and Vision Insurance, 401K, • Complimentary shift meal, • Employee benefit card offering discounted rates in Accor worldwide, • Learning programs through our Academies and Educational Assistance for further development, • Opportunity to develop your talent and grow within your property and across the world!, • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: • Proficiency in English (verbal and written), second language an asset, • Computer literate in Microsoft Window applications an asset, • Must be able to type 25 words per minute, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team This position requires: • Frequent standing and walking throughout shift, • Occasional kneeling, pushing, pulling, lifting, • Previous customer related experience preferred, • Previous PMS experience an asset Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hyatt Place Austin Airport in Austin, TX. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Front Desk Agent / Concierge] As an Event Staff at LAZ Parking, you'll: Be responsible for greeting and creating a welcoming atmosphere for the customers and clients; Assist customers in lobbies, lanes, and in the parking office; Promote good customer relations by consistently providing premier cust

Great opportunity for extra weekend hours.This is a fun and service forward company with ample career opportunities.We have it all - culture, environment and growth! Come check out the newly renovated Hyatt Place Austin Arboretum.A Front Desk Agent will provide the highest quality of service to the

Aimbridge Hospitality - 4501 South Ih-35 Frontage Road [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required fo

Aimbridge Hospitality - 4415 S Ih-35 [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverag

Aimbridge Hospitality - 4533 South Ih 35 Frontage Rd [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for

Towne Park - REQ25-63782 [Front Desk Agent / Concierge] As a Bell Attendant at Towne Park, you'll: Be in constant communication with the valet to ensure guests, their luggage, and personal items are escorted to and from the guest rooms in a friendly and efficient manner; Ensure that guests are satis

The Night Auditor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.

Extended Stay - JobID: 5001148384806 [Front Desk Agent / Reservations Agent] As a Night Service Rep at Extended Stay, you'll: Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations; Ma

Towne Park - REQ25-63662 [Front Desk Agent / Concierge] As a Bell Attendant at Towne Park, you'll: Be in constant communication with the valet to ensure guests, their luggage, and personal items are escorted to and from the guest rooms in a friendly and efficient manner; Ensure that guests are satis

Ulta Beauty - 5207 Brodie Lane [Front Desk Agent / Concierge] As a Guest Coordinator at Ulta Beauty, you'll: Acknowledge all customers within 30 seconds of entering the Salon pro-hair area; Inform customers of current promotions and provide knowledgeable, professional product recommendations to gues

Job Description Who this job will appeal to A team player with a great with a smile and who absolutely LOVES people! What you will be doing You will help to create an Excellent and Memorable stay for our guests by Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner. Requirements Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time. Education & Experience High school diploma or general education degree (GED); or equivalent combination of education and experience. Hotel Experience Preferred Benefits • Medical / Dental / Vision, • PTO, • Bonus Opportunities, • Hotel Discounts We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

Job DescriptionDescription: Job Title: Front Desk Associate Our company is seeking a friendly and professional Front Desk Associate to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a strong work ethic. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, so a professional appearance and demeanor are essential. Responsibilities: • Greet clients and visitors with a positive, helpful attitude, • Answer and direct phone calls in a polite and friendly manner, • Maintain a tidy and presentable front desk area, • Provide basic and accurate information in-person and via phone/email, • Receive, sort and distribute daily mail/deliveries, • Perform other clerical receptionist duties such as filing, photocopying, and faxing Requirements: • Proven experience as a front desk representative, agent or relevant position, • Proficient in Microsoft Office Suite, • Professional attitude and appearance, • Solid written and verbal communication skills, • Ability to be resourceful and proactive when issues arise, • Excellent organizational skills, • Multitasking and time-management skills, with the ability to prioritize tasks, • High school degree; additional certification in Office Management is a plus If you are a customer-oriented individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Requirements:

Job DescriptionCompany Description A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged. Job Description Embark on a dynamic role as an Estate Host, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. • Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures., • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities., • Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences., • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction., • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.Qualifications, • 1 year in a similar role, • Strong interpersonal and communication skills, • Ability to handle multiple tasks efficiently, • Familiarity with hotel management systems and basic computer skill Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description We are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Job Description We are seeking a Guest Service Agent to become a part of our team! Evening shifts are available and we're prioritizing part-time applicant for the moment. 11PM-7AM Night audit Shift Responsibilities: • Register and assign rooms to guests., • Confirm phone and online reservations., • Respond to guest needs, requests, and complaints., • Collect payment from departing guests., • Keep records of occupied rooms and guests., • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests., • Strong organizational skills, • Excellent written and verbal communication skills

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description JOIN OUR AT&T HOTEL AND CONFERENCE CENTER NIGHT AUDIT TEAM! HOOK 'EM! Principle Responsibilities & Position Purpose: Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and up sells products to the guests. Answers hotel telephone and directs call to appropriate extension or room. Clearly communicates with guests regarding hotel information and emergencies. Represents the Management in their absences and ensures the maintenance of our PLATINUM SERVICE Standards in all Guest areas ESSENTIAL FUNCTIONS • Ability to work overnight, 11pm – 7am., • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest., • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment., • Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc., • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions., • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested., • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity., • Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers., • Serves as Manager-On-Duty to address and resolve guest and team member questions or issues; Ensures total guest satisfaction and safety, • Overall supervision of all night shift team members to ensure quality service standards are maintained. Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed., • Oversees the preparation of daily summary reports for distribution to various departments on the day's business activities., • Addresses concerns and incidents and reviews the status of the daily operation with Department Heads to ensure quality and continuity in operations., • Manage any emergencies that arise during the night hours in conjunction with Security., • Assist the Front Office Manager with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction., • Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, PLATINUM SERVICE standards at all times by working alongside colleagues on a regular basis., • Responsible for rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control., • Handle guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility., • Review Group Resumes, VIP Alerts, Site Inspections and arrival and departure manifests to ensure consistent service standards., • Consistently reviewing guest information on guest folios and reservations, reviewing scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels., • Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas., • Become fully trained for: fire, bomb threat, power failure, serious illness, death, and natural disasters, along with other Manager on Duty responsibilities. Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position. ORGANIZATIONAL RELATIONSHIPS Positions indirectly reporting to this position (titles): • Valet Runners, • Bell Staff, • Guest Service Agent (Front Desk & Telephone Operator), • Concierge, • Housekeeping staff, • Engineering Staff, • Food and Beverage StaffSPECIAL QUALIFICATIONS, • Must be highly organized and energetic and possess the ability to get the job done, • Strong administration and organizational skills are valuable for this important position., • Excellent communication skills, both written and oral. Second language is an asset EXPERIENCE LICENSES OR CERTIFICATES Previous experience in Front Office Operations preferred. No special licenses or certificates required. The Benefits working at AT&T Hotel and Conference Center for FLIK/Compass: • Paid Vacation Days (after 90 days of employment), • Annual Merit Increases, • 11 Paid Holidays (after 90 days of employment), • Ride the Bus for Free, • Free Daily Shift Meals, • Lockers & Locker Rooms with Showers, • Discounted Monthly UT Garage Parking, • Discount Gift Shop offerings AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States. Powered by JazzHR 2GR4zs8Q7u

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