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Job Description Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Maintenance Worker for the Mainstay Suites in Brentwood, TN. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Maintenance Worker will be responsible to maintain building and facilities to ensure safety and comfort of guests and employees. Also to maintain buildings and facilities to ensure efficient operation and to provide preventative maintenance, room care and necessary repairs on all aspects of the hotel and storage facilities. Completes their job duties in conjunction with the hotel's policy and procedures.

Job DescriptionDescription: The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Requirements: Education & Experience • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests., • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s., • Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards., • Prepare and conduct all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s., • Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s., • Develop employee morale and ensure training of Front Desk personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count., • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions., • Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy., • Participate in required M.O.D. program as scheduled., • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement., • Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc., • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use., • Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and up selling techniques are maintained., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s., • Ensure implementation of all Avion Hospitality policies and house rules., • Understand hospitality terms., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Attend monthly all-employee team meetings and any other functions required by management., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Avion Hospitality standards., • Obtain all necessary information when taking room reservations., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Be aware of all rates, packages and promotions currently underway., • Follow and enforce all Avion Hospitality hotel credit policies., • Process and handle guest laundry (property specific)., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Avion Hospitality standards., • Establish and maintain key control system., • Ensure participation within department for monthly Avion team meeting., • Focus the Front Desk Department on their role in contributing to the guest service scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis., • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures., • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Conduct meetings according to Avion Hospitality standards as required by management., • Other duties as required.

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. Join Our Team as a Front

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence. Previous experience in

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.

At TownePlace Suites by Marriott, our Night Audit/Front Desk Agent keeps the late night and early morning running smoothly while still delivering warm, thoughtful guest service. As a Night Audit & Front Desk Agent, you will:. Close out the day with accuracy including reviewing activity, preparing ni

Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing? As a Guest Services Agent, you would be responsibl

Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Fron

Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing? As a Guest Services Agent, you would be responsibl

Title: Guest Service Agent Front Desk (PM/Overnight) - The Bankers Alley Hotel, Tapestry Collection by Hilton. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: - Greet customers immediately with a friendly Front Desk, Agent, Computer, Hotel.

Join Our Team as a Front Desk Agent. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospit

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. Join Our Team as a Front Desk Agent. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendl

Assist all guests efficiently, courteously, and professionally in all front desk related functions.

Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and reg

Chartwell Hospitality - - Responsibilities: Provide the critical first impression to guests with exceptional service.Welcome and serve guests in person and over the phone daily.Use a computer to check guests in and out, and handle cash and credit card transactions accurately.Solve problems and respo

Communication Champ: You know how to get the Front Desk, Agent, Suite.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. The best Front Desk Agent will have tre

Front Desk Agent at Conrad Nashville. Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology.

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

Assists other Front Desk Personnel when need. Requires continual standing and movement throughout front office areas. Ability to stand and move throughout front office and continuously performs essential job functions.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment

Assists other Front Desk Personnel when need. Requires continual standing and movement throughout front office areas. Ability to stand and move throughout front office and continuously performs essential job functions.

The ideal candidate will hold comparable Front Desk experience, preferably with Hilton, and have at least 6 months of customer service experience, and be fully available to work the ever-changing hospitality schedule, which includes overnight shifts. Guest Services, Operations, and Front Office. The

The ideal candidate will hold comparable Front Desk experience, preferably with Hilton, and have at least 6 months of customer service experience, and be fully available to work the ever-changing hospitality schedule, which includes overnight shifts. The Bankers Alley Hotel Nashville, Tapestry Colle

You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. One year of Front Desk experience in hotels preferred.

Title: Guest Service Agent Front Desk (PM/Overnight) - The Bankers Alley Hotel, Tapestry Collection by Hilton. As the Overnight Front Desk, you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Ensure front desk standards are upheld during

Hotel Management - JobID: 100-169906753 [Front Desk Agent / Reservations Agent] As a Night Auditor at 24-7 Hotel Management, you'll: Perform all audit procedures as set forth by the Hotel and company on a daily basis; Verify the status of all wake-up call requests and ensure they are properly handle

Sell rooms in accordance with Front Desk sales strategies. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.

The Front Desk Agent serves as a critical touchpoint between the hotel and its guests, directly influencing first impressions and overall guest satisfaction. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, a

The ideal candidate will hold comparable Front Desk experience, preferably with Hilton, and have at least six months of customer service experience, and be fully available to work the ever-changing hospitality schedule, which includes overnight shifts. The Bankers Alley Hotel Nashville, Tapestry Col

The Front Desk Agent serves as a critical touchpoint between the hotel and its guests, directly influencing first impressions and overall guest satisfaction. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, a

You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Experience: One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing rol

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; mai

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Experience - ideally, you'll have spent at least one year in a front desk or guest service position.

Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering m Front Desk, Agent, Hospitality, Hotel, Lodging.

Schulte Companies - - Responsibilities: Greets guests as they arrive and focus on personal recognition; Reviews arrival lists daily and assists in preparing and assembling welcome amenities; Escort VIPs to room and check them in prior to arrival; Answer the telephone within three rings with a smile

Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Sell rooms in accordance with Front Desk sales strategies. We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through except

Job Description Job Title: Rooms Controller Department: Rooms Division Location: Virgin Hotels Nashville Reports To: Director of Junction Our Vibe At Virgin Hotels, we believe in doing things the right way, not the easy way. We lead with heart, stay curious, and never lose sight of the fact that hospitality is personal. The Rooms Controller plays a vital role in delivering our promise—memorable stays, thoughtful details, and a seamless guest journey—by owning the balance of the house and championing the guest experience from behind the scenes and on the floor. Position Summary The Rooms Controller is the operational and experiential anchor of the hotel’s inventory and arrivals strategy. This role is responsible for managing room inventory across all channels, overseeing the arrival queue, supporting luxury and preferred programs, and maintaining constant situational awareness of the operation. This position is highly visible, requiring strong desk presence during peak arrival hours (11:00 AM–4:00 PM) to actively support the Front Desk team, make real-time decisions, and ensure elevated service delivery for all guest types. Key Responsibilities Inventory & House Balance • Serve as the hotel’s inventory champion, ensuring accuracy and strategic use of rooms across all channels, • Balance the house daily, protecting room type integrity while maximizing guest satisfaction, • Actively manage the arrival queue, prioritizing:, • VIPs and owners, • Luxury and preferred program guests, • Groups and special requests, • Maintain consistent desk presence between 11:00 AM–4:00 PM, supporting peak arrival activity, • Partner with Front Desk leadership to:, • Resolve room and arrival challenges in real time, • Make strategic upgrade and room move decisions, • Support guest recovery and service excellence, • Manage reservations and inventory through HMS (Hotel Management System), • Monitor and manage:, • Info.Nashville inbox, • Stay.Nashville inbox, • Oversee OTA platforms including:, • Expedia, • Booking.com, • Additional third-party channels, • Complete end-of-month reconciliation for:, • Third-party reservations, • Cancellations and no-shows, • Book and manage luxury travel reservations including:, • Preferred Hotels & Resorts, • FROSCH, • Chase Luxury Travel, • Other luxury consortia, • Ensure luxury program benefits are:, • Properly applied in HMS, • Communicated to all operational teams, • Reflected in guest profiles and stay notes, • Prepare, distribute, and track luxury program welcome letters, • Deliver extremely polished, professional, and brand-appropriate communication across all guest segments:, • Transient and leisure guests, • Group guests, • VIPs and owners, • Send Pre-arrival communication to Know members., • Support Know Agent pre-arrival communicationby:, • Reviewing guest preferences and profiles, • Coordinating amenities and special touches, • Support credit card authorization processing through Sertifi, • Ensure compliance and accuracy with reservation details and payment methods, • Lead with Virgin values: heartfelt service, respect, accountability, curiosity, and confidence, • Be proactive, solutions-focused, and calm under pressure, • Stay connected to the operation—this is not a back-office role, • Communicate clearly, professionally, and with intention, • Protect guest trust, privacy, and brand standards at all times Qualifications • 1-2 years of hotel front office, rooms, or reservations experience (lifestyle or luxury preferred), • Strong working knowledge of HMS or similar PMS systems, • Experience managing OTA platforms and third-party reservations, • Excellent organizational skills with strong attention to detail, • Ability to prioritize, multitask, and make confident decisions in real time, • A genuine passion for hospitality and elevated guest experiences

Job DescriptionDescription: PURPOSE: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Handle requests for information mail and messages in an efficient and courteous manner., • Answer guest inquiries about hotel service facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment etc., • Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenarios., • Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be fully familiar with the brand frequency program, level, and awards., • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.Requirements: QUALIFICATIONS: • High School diploma or equivalent required; College course work in related fields helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high-pressure situations., • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary., • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays, • Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.) This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job DescriptionMaintain and promote high levels of sei-vice and hospitality at all times; assist our guests efficiently, courteously and professionally, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; handle cash and charges; stand for long periods of time; work in a high pressure, fast paced environment; be highly organized and detail oriented with excellent verbal and written communication skills ; present a friendly, outgoing, energetic and guest service oriented demeanor, with the ability to resolve guest issues, complaints, and problems in a quick, efficient manner and continuously improve the hotel's ability to anticipate our guests' needs. The position will perform additional tasks to assist the General Manager. This position is part of the leadership team and thus leading by example is mandatory; higher expectations will be held for this individual. All responsibilities of the Front Desk/Guest Service Agent will also apply.Responsibilities • Maintain and promote high levels of service and hospitality at all times o Ensure every guest feels welcomed and leaves satisfied., • Promote Guest Service; ensure service standards and etiquette are met or exceeded., • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests., • Secure payment; activate/reissue room keys; Clear departures in computer system., • Ensure rates match market codes, document exceptions. Verify/adjust billing for guests., • Communicate to appropriate staff when guests are waiting for an available room and ensure minimal waiting times., • Coordinate with Housekeeping and Maintenance to track room status and guest concerns, follow up with guest to ensure problem resolution and guest satisfaction., • File guest/hotel paperwork or documentation as per GM direction, • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction., • Answer guest inquires regarding the city, events, attractions, restaurants, direction, and information, • Adhere to front desk checklist and hold other front desk staff accountable to do the same, • Account balancing & cash handling; Count and secure cash drawer at beginning and end of shift., • Run and check daily reports and credit card authorization reports., • Notify appropriate officials of any reports of theft, vandalism, assault, threatening guests/visitors, etc. Ensure documentation is received by supervisor., • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation., • Speak using clear and professional language; answer telephones using appropriate etiquette., • Stand, sit, or walk for an extended period of time., • Move, lift, cany, push, pull, and place objects weighing up to 10 pounds without assistance., • Understand and abide by Image and Choice standards/expectations. Follow policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets., • Other tasks will be assigned as needed by management Required Skills, • Ensure co-workers understand and abide by Image and Choice policies and procedures, o Address issues in a positive manner (constructively) & see management for support/direction; report to concerns or breach of company policies to the GM.

Job Description ESSENTIAL JOB FUNCTIONS Page Break This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking., • Frequent talking, hearing, seeing and smiling. "We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. We value diversity and encourage individuals from all backgrounds to apply, and we provide reasonable accommodations for disabilities and religious beliefs."

Job Description Job Description - Front Desk Agent Position Description This position is responsible for providing excellent customer service to hotel guests, checking them in and out, and managing their reservations. You will be the first point of contact for guests, and your primary goal will be to ensure their satisfaction and comfort during their stay. This position must ensure every single guest has an enjoyable experience at the hotel. Roles and Responsibilities as Front Desk Agent: • Greet guests with a friendly and welcoming demeanor and provide them with all necessary information regarding the hotel and surrounding area., • Check guests in and out of the hotel, verifying their personal and payment information, assigning rooms, and issuing keys., • Handle reservations made over the phone, online or in-person, ensuring that guest information is accurate and up-to-date., • Answer phone calls and respond to emails in a professional and timely manner, addressing guest inquiries and resolving any issues that may arise., • Maintain accurate records of all guest interactions and transactions, including payments, room charges, and room availability., • Respond to guest needs, special requests, and complaints as needed., • Coordinate with other hotel staff, such as housekeeping and maintenance, to ensure that guest rooms are ready for occupancy and that any issues are resolved quickly., • Maintain a clean and organized front desk area, ensuring that all supplies and materials are well-stocked and easily accessible., • Manage guest breakfast., • Manage lobby convenience store., • Complete shift reports., • Be available to work a flexible schedule., • Report and save lost & found items in accordance with hotel procedures., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. Metrics, • Economic Occupancy at Property at or above budget., • Guest experience positive measured by Google reviews at or above 4.5., • Hit Budgets of Property.

Job Description Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality. Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive wages * Free onsite parking and discounted bus passes * Complimentary meals * Discounted hotel stays * Career development programs and tuition reimbursement * Community volunteer opportunities What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: * A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. * Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. * An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. * Proactive with the ability to handle various tasks and adjust to changing situations. * Veterans and military spouses are encouraged to apply. What You'll Do: * Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. * Obtain necessary credit and payment information from the guest. * Sell rooms in accordance with Front Desk sales strategies. * Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. * Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. * Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. * Monitor, communicate, and respond to guest feedback to enhance service quality. * Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. * Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. * Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. * Handle emergencies with professionalism while ensuring the safety and security of guests and staff. * Perform additional duties as assigned. Your Qualifications Includes: * Minimum of one (1) year guest service experience in hotel hospitality preferred. * Experience with previous Property Management System, preferred Opera System. * Ability to stand and walk for long periods of time required. * Ability to work weekends, evenings, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds