Front desk agent jobs in Raleigh, North CarolinaCreate job alerts

Job Description POSITION SUMMARY: Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. DUTIES AND RESPONSIBILITIES: • Carries out responsibilities of Guest Service Agent., • Greets and welcomes every guest upon arrival and during departure., • Registers guest into the Hotel in a prompt and courteous manner; prepares for group check-in and check-out, VIP arrivals., • Balances and audits for accuracy room revenue, & food and beverage revenue; assists in the preparation of all reports relevant to daily revenues., • Balances and audits for accuracy all room and tax charges, cashier reports and house accounts., • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses., • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information., • Performs all Guest Service Agents functions as required; assist in booking room reservations, assist in answering hotel phone calls and notifying guests of messages., • Maintain good customer relations by being knowledgeable of all in-house and area functions to provide guests with accurate information., • Maintain information and communication sources to enhance department communications and operations., • Performs wake up calls and other assignments as requested. Job Requirements QUALIFICATIONS: • A commitment to providing outstanding customer service., • Basic knowledge of office equipment required to perform the job., • Ability to establish and maintain effective working relationships with co-workers and leaders., • Strong problem-solving skills, • Capable of seeing a task through to completion, • Strong organizational skills, • Must possess basic computer skills., • Available to work a flexible schedule including evenings, weekends, and holidays., • Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus. EDUCATION: High School diploma, general education degree or international equivalent required. EXPERIENCE: • 2 years of hotel experience., • A minimum of 1 year working overnight, • Knowledge of Opera PMS system and M3 accounting software preferred but not required., • Prior outlook experience a plus PHYSICAL ABILITY: • Ability to be on your feet and alert for extended periods of time., • Ability to lift up to 25 lbs. as needed., • Continuous use of hands and arms, • Continuous bending, reaching, and twisting., • Maintains strong personal image and uniform standards.

Two (2) years previous experience as a Front Desk Rep. Reviews and corrects discrepancies in the Front Desk System. Maintains cleanliness of front desk, lobby, and back office.

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Front Desk or Guest Services experience with Marriott preferred. Restock b

As a Part Time Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service. A desire to work as part of the front desk team.

From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Balance and properly account for cash drawe

Hotel Front Desk Agent Raleigh Marriott City Center - Evenings. As a Front Desk Agent you have the responsibility to give our guests the best hospitality experience they can have by:. Job Category: Front Office Requisition Number: FRONT061086.

Competitive Pay / Comprehensive Medical-Dental-Vision on Day 1 / 401(k) matching / Generous PTO / Travel Benefits-Discounts / Self-Improvement / Parental Leave - As a Front Desk Agent, you will: provide exceptional customer service by answering calls, responding to emails, and resolving guest inquir

Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Hilton is seeking Front Desk Agents to serve as the first point of contact for guests

Schulte Companies - - Responsibilities: Greet guests as they arrive and provide personal recognition; Review arrival lists daily and assist in preparing welcome amenities; Escort VIPs to rooms and check them in prior to arrival; Answer the telephone within three rings and assist or transfer as need

OverviewWe are seeking a friendly and professional Front Desk Agent to join our hospitality team. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline front desk operations. Duties Greet guests upon arrival and assist with check-in/check-out

Job DescriptionDescription: Raleigh, NC Description SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consist of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner. PREREQUISITES/QUALIFICATIONS: · Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt · Strong leadership skills · Excellent oral and written communication skills · Demonstrated planning and organizational ability · Able to prioritize and quickly change direction as needs arise · Working knowledge of FOSSE, Microsoft programming, Excel, Toast, and Micros Restaurant Management System · Able to diagnose and repair simple computer problems · Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: · Provide Customer Service to guests in an intelligent and professional manner · Run shift reports/journals from Front Office Systems · Prepare daily arrivals/departure reports with a strong focus on guest requests. · Makes corrections and adjustments and handles all computer problems that might occur throughout the shift · Reviews and corrects discrepancies in the Front Desk System · Ensures complete guest satisfaction · Completes Guest registration process · Must be familiar with computer systems for Guest reservation information processing · Must verify and imprint Guest credit cards for authorization · Must be well versed in cash handling and accurately balance house bank · Assigns guests rooms based upon preferences and availability · Drives the Revenue Management process by selling rooms at various rates · Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution · Answers questions in regards to hotel facilities and services · Answers the telephone and books reservations · Answers Guest inquiries for local directions/events · Recommends local area restaurants, points of interest, or needs for transportation · Maintains cleanliness of front desk, lobby, and back office · Follows up promptly with Guest check-ins, complaints, and other requests · Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests · Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity · Participates in Hotel Safety Committee · Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People · Duties are subject to change and additional duties may be assigned as needed · Able to drive Company’s Vehicle for Guests Transportation to/from · Assists with setting up meeting rooms WORK ENVIRONMENT: · Flexible work schedule including weekends; this position is referred to as first or second shift. · Able to lift 50 lbs · Valid Driver’s license · Sitting, standing, reaching, and bending for extended periods of time Requirements:

Job DescriptionDescription: JOB TITLE: FRONT DESK AGENT DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: PART-TIME Summary: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards. Requirements: Qualifications: • Front Desk or Guest Services experience with Marriott preferred., • Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public., • Excellent oral and written communication skills, • Strong leadership skills; demonstrated ability to lead by example., • Skilled at hotel computer operations for reservations, reports, and guest services., • Able to work a variety of shifts and weekends., • High School Diploma or GED equivalent. Responsibilities: • The expectation of this position requires 1-29 hours which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt., • Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner., • Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest., • Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen., • Explain at check-in all necessary information for guests to access Internet and in-room entertainment., • Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area., • Know and be able to provide information about local attractions and restaurants and give directions when asked., • Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates., • Attend training sessions as required by your supervisor., • Complete Brand required training., • When available, proactively assist teams during breakfast and social events to provide high quality guest service., • Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out., • Promote the loyalty of the brand and Summit Hospitality Group., • Duties are subject to change and additional responsibilities/tasks may be assigned. Work Environment: • Must have reliable source of transportation, • Flexible work schedule including nights and weekends, • Ability to arrive on time as scheduled, • Ability to stand, sit, reach, bend, stretch for extended periods of time, • Operate computer and brand equipment for Check-In and Check-Out, • Ability to lift 30 lbs, • Fast pace and often under pressure to perform, • Team environment requiring patience and high level of communication Benefits: • Hotel Discounts, • Quarterly bonuses Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Job DescriptionDescription: Located on Hillsborough Street directly across from North Carolina State University’s iconic Memorial Bell Tower, the Aloft Raleigh captures the energy, vibrancy, and spirit of the city it calls home. With its bold design, modern guest rooms, and lively WXYZ Bar, the Aloft Raleigh offers an experience that is anything but ordinary. Consistently ranked among the top 5% of Aloft Hotels worldwide for guest satisfaction, our 135-room hotel sits just minutes from Downtown Raleigh, Raleigh-Durham International Airport, and the city’s most exciting destinations. We are currently seeking a Front Desk Supervisor who will oversee and help coordinate the daily operations of the front desk team. The ideal candidate will ensure exceptional customer service, maintain efficient front desk procedures, and support team members in delivering a seamless guest experience. Requirements: What You Will Do • Supervise and mentor the front desk team, setting clear objectives, managing performance, and providing ongoing training., • Create and manage weekly schedules that balance business needs, employee availability, fairness, and labor standards. Greet guests upon arrival and ensure a smooth check-in process., • Handle guest inquiries, requests, and complaints promptly and professionally., • Provide information about hotel facilities, services, and local attractions., • Oversee daily front desk operations, ensuring efficient check-in and check-out processes and adherence to company standards., • Maintain strong relationships with guests, addressing inquiries and resolving issues in a timely and professional manner., • Prepare, analyze, and report on key front desk metrics, identifying opportunities for improvement., • Handle special requests and VIP accommodations with attention to detail and discretion., • Develop, implement, and maintain systems, procedures, and policies to ensure a seamless guest experience., • Assist with internal and external audits, ensuring all front desk practices comply with company policies and regulations., • Address and resolve escalated issues from both guests and internal departments. What You Will Bring Required Skills/Abilities: • Proven experience as a Front Desk Supervisor or similar supervisory role in the hospitality industry., • Strong knowledge of front desk operations and customer service principles., • Proficiency in hotel management software and Microsoft Office Suite., • Excellent leadership and organizational skills., • Strong communication and interpersonal abilities., • Detail-oriented with an ability to work under pressure and handle multiple tasks effectively. Education and Experience: • Hold a High School Diploma or G.E.D., • Holding a Hospitality Management Degree is preferred., • Have one to three years of previous working experience as a Front Desk Agent or Guest Services Representative required., • Have one to three years of Supervisory or Management Experience preferred to include but not limited to: experience managing a team, delegating tasks, providing leadership, and handling personnel issues. Why Join Aloft Raleigh & TBC Hotels? At TBC Hotels, we have owned and operated hotels across the country for more than 40 years. Our success is built on our people and our commitment to creating environments where associates and guests thrive. We believe in: Relationships. Integrity. Legacy. Entrepreneurial Spirit. Hospitality. We don’t just offer jobs, we offer opportunities to grow, lead, and make an impact. You’ll be part of a team that supports one another, takes pride in their work, and is passionate about delivering great experiences. If you’re ready to step into a leadership role and help shape the guest experience at Aloft Raleigh, we’d love to hear from you. Apply today.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Aloft Raleigh Front Desk Associate. The Aloft Raleigh is looking to hire a Full Time and/or Part Time Front Desk Associate. The Front Desk Associate plays a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and repu

If you want to work in an environment that is fun, challenging, and rewarding, then Vincent Boone - State Farm Agent may be the right fit for you!. I have been a State Farm agent since 1999. State Farm agents are independent contractors who hire their own employees.

Receptionist Position at Carpenter Animal Hospital and Pet Inn.At Carpenter Animal Hospital and Pet Inn in Cary, North Carolina, you join a practice committed to the highest standards of veterinary excellence.We are proud to be an AAHA Accredited hospital, reflecting our dedication to quality care a

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7 so each front desk role is as important as the others. Associates working the front desk are the key t