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Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Location: Blue Ash, Ohio 45242.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards

Previous hotel front desk, customer service, or hospitality experience preferred (but not requiredwe provide training!). Front Desk Agent / Guest Service Representative. Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $14 - $15 hourly Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Handle customer complaints as necessary, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Comfortable taking telephone calls and mitigating stressful situations, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • High school diploma, GED, or equivalent, • Must be able to stand on your feet for 8 hours during a typical shift Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 hourly Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Field customer complaints when necessary, • Bookkeeping: keep accurate records of all hotel guest account information, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Must have graduated high school, received a GED or equivalent, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Well-versed in taking telephone calls and handling stressful situations, • Must be able to stand on your feet for 8 hours during a typical shift Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $15 - $16 hourly Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Mitigate customer complaints as needed, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Must have graduated high school, received a GED or equivalent, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Exhibits working knowledge of Microsoft Office and reservation management systems, • Has experience answering telephone calls and troubleshooting stressful situations, • Must be able to stand on your feet for 8 hours during a typical shift Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $16 hourly Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Communicate with housekeeping to make sure guest rooms are ready, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Handle customer complaints as necessary, • 1+ year of hotel industry experience or related job preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Working knowledge of Microsoft Office and reservation management systems, • Well-versed in taking telephone calls and handling stressful situations A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs. We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Must be willing to work weekends. Compensation: $13 - $14 yearly Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready, • Bookkeeping: keep accurate records of all hotel guest account information, • Mitigate customer complaints as needed, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • High school graduate, GED recipient, or equivalent, • Well-versed in taking telephone calls and handling stressful situations, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Must be able to stand on your feet for 8 hours during a typical shift Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $14 - $15 hourly Responsibilities: • Field customer complaints when necessary, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Bookkeeping: keep accurate records of all hotel guest account information, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Connect with the housekeeping department to ensure guest accommodations are ready, • Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival, • Provide efficient and accurate check-in and check-out services while maintaining attention to detail, • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns, • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction, • Manage reservations, assign rooms, and update guest information within hotel systems, • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly, • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere, • Accurately process payments, handle cash, and ensure proper financial procedures are followed, • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • High school graduate, GED recipient, or equivalent, • Exhibits working knowledge of Microsoft Office and reservation management systems, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • 3 pm-11 pm, • Strong customer service skills with a commitment to delivering exceptional guest experiences, • Effective problem-solving abilities with a proactive and solution-oriented mindset, • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members, • Highly organized with the ability to manage multiple tasks in a fast-paced environment, • Strong time management skills and the ability to prioritize responsibilities efficiently, • High level of attention to detail and accuracy in all tasks, • Basic computer proficiency, including data entry and typing skills, • Ability to stand and remain active for extended periods (up to 8 hours per shift) Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description FRONT DESK ASSOCIATE - FULL TIME 7 AM - 3PM Position Summary: As a Hotel Front Desk Agent, you are the first point of contact for our guests and play a crucial role in shaping their experience. You will be responsible for a variety of tasks, from check-in to check-out, ensuring every guest feels valued and their needs are met with efficiency and a friendly demeanor. This is an ideal role for someone who loves interacting with people, is highly organized, and enjoys a dynamic work environment. Key Responsibilities: • Guest Services:, • Warmly greet guests upon arrival and departure., • Efficiently check guests in and out, processing payments and providing necessary information., • Answer guest inquiries in person and over the phone, providing accurate information about hotel services, facilities, and local attractions., • Address guest concerns, complaints, and special requests promptly and professionally, striving for a positive resolution., • Handle luggage assistance and provide directions as needed., • Reservations & Administration:, • Manage room reservations, modifications, and cancellations with precision., • Maintain accurate guest records and room assignments., • Process mail, messages, and calls for guests., • Assist with administrative tasks such as filing, data entry, and report generation., • Hotel Operations:, • Maintain a clean, organized, and welcoming lobby and front desk area., • Collaborate effectively with other hotel departments (housekeeping, maintenance, food & beverage) to ensure smooth operations and guest satisfaction., • Adhere to all hotel policies, procedures, and safety guidelines., • High school diploma or equivalent., • Excellent communication and interpersonal skills, with a genuine desire to assist guests., • Strong organizational skills and attention to detail., • Ability to multitask and work effectively in a fast-paced environment, • Proficiency with basic computer applications. (Experience with hotel property management systems (Hotel Key or Pep) is a plus., • Ability to work flexible shifts, including evenings, weekends, and holidays., • A positive attitude and a professional appearance.

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $15 hourly Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Handle customer complaints as necessary, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • Exhibits working knowledge of Microsoft Office and reservation management systems, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Has experience answering telephone calls and troubleshooting stressful situations, • Must have graduated high school, received a GED or equivalent, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.