Front desk agent jobs in Jacksonville, FloridaCreate job alerts

Murphco of FL - JobID: 200-45773 [Front Desk Agent / Concierge] As a Guest Service Representative at Murphco of FL, you'll: Perform check in and check out of guests; Answer hotel switchboard and forward calls appropriately; Serve as information agent for hotel guests and handle problems and requests

Crestline Hotels & Resorts - JobID: Jab1a569a7f194e07abd48288aca4f8bb-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and l

Job Description Join Our Team as an Experienced Front Desk Agent – Jacksonville, Florida. We are seeking a professional and customer-focused Front Desk Agent with prior experience to join our hospitality team in Phoenix, Arizona. As the first point of contact for guests, you will play a key role in creating a welcoming and memorable experience. Position: Front Desk Agent (Experienced) Location: Jacksonville, Florida. Responsibilities: * Greet and assist guests with check-in, check-out, and reservations. * Provide exceptional customer service and respond promptly to guest inquiries. * Handle payments, billing, and accurate recordkeeping. * Coordinate with housekeeping and maintenance to ensure rooms are guest-ready. * Resolve guest concerns with professionalism and efficiency. * Maintain a clean and organized front desk area. Requirements: * Previous front desk or hotel customer service experience required. * Strong communication and interpersonal skills. * Ability to multitask and remain calm under pressure. * Proficiency with hotel management systems (PMS) is a plus. * Professional appearance and positive attitude. * Flexible availability, including evenings, weekends, and holidays. What We Offer: * Competitive pay * Supportive team environment * Opportunities for career advancement in hospitality * Recognition for excellent performance If you have a passion for customer service and the experience to deliver top-quality guest relations, apply today and become part of our team in Jacksonville, Florida.

Job DescriptionWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation: $14 hourly Responsibilities: • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions, • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly., • Take reservations in person, via email, or over the phone, including group bookings., • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift, • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.Qualifications:, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Availability to work flexible schedules, including weekends and holidays., • Physical ability to stand, walk, and lift up to 25 pounds as needed., • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels., • Strong customer service skills with a guest-focused approach.About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Description Job description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with Choice Hotel reservations software is a plus, • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus'

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. We provide a variety of services for i

Pyramid Global Hospitality - JobID: J9ff06961b19f415b9ca80123669f15af-1 [Guest Service / Concierge] As a Front Desk Agent at Pyramid Global Hospitality, you'll: Greet guests warmly and efficiently handle check-ins and check-outs; Provide information about hotel services and local attractions; Manage

Job Description Front Desk Agent: Extend a warm welcome and acknowledge all guests. Provide a five-star welcome and departure experience to each guest during the guest’s stay. Confirm, process, and conduct all guest check-ins / check-outs, room reservations, requests, changes, and cancellations according to Marble Waters Hotel & Suites Standard Operating Procedures Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). Pre-register designated guests and prepare key packets. Secure payment; verify and adjust billing as needed. Maintain confidentiality of all guests and hotel information. Run and review daily arrival and departure reports. Understand and execute all Marble Waters Hotel & Suites accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Empathetically listen to guest inquiries and provide appropriate responses; accommodate room changes as needed. Address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. Employ attention to detail in-order to ensure security of guest room access. Notify management / security of any guest reports of theft. Assist guests with travel, entertainment, or transportation arrangements. Send and distribute guest reservations and receipts via email. Assist administration with researching discrepancies with charge backs related to past guest stays. Maintain complete knowledge at all times, of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure personal appearance is clean and professional. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Management. Company DescriptionMarble Waters Hotel & Suites, Inc. is an 80 - Bedroom property. We are a part of the Trademark by Wyndham that provide a professional and customer service experience for all guests.Marble Waters Hotel & Suites, Inc. is an 80 - Bedroom property. We are a part of the Trademark by Wyndham that provide a professional and customer service experience for all guests.

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received,

Job DescriptionGuest Service Agent As a Guest Service Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. *$16.00/hour Must have Lightspeed experience* Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 - $17 hourly Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Bookkeeping: keep accurate records of all hotel guest account information, • Handle customer complaints as necessaryQualifications:, • Has experience answering telephone calls and troubleshooting stressful situations, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Working knowledge of Microsoft Office and reservation management systems, • High school diploma, GED, or equivalentAbout Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners. We have amazing benefits, 401(k), and a positive environment with a great opportunity for advancement.