Hotel Front Desk Agent
15 days ago
Pittsburgh
Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 - $16 hourly Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Bookkeeping: keep accurate records of all hotel guest account information, • Communicate with housekeeping to make sure guest rooms are ready, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Handle customer complaints as necessaryQualifications:, • Comfortable taking telephone calls and mitigating stressful situations, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • High school diploma, GED, or equivalent, • Exhibits working knowledge of Microsoft Office and reservation management systems, • Usage and familiarity with Opera Cloud & Wyndham brand (preferred)About Company Set in the historic Washington Education Center building at the base of the 40th Street Bridge, TRYP Pittsburgh | Lawrenceville is a boutique neighborhood hotel located in the center of what TIME and Money Magazines named “The Coolest Neighborhood in America.” Steeped in neighborhood history and adorned with local art, the 108-room hotel is home to two restaurants, a coffee bar, spectacular rooftop city and neighborhood views, and two distinct event spaces for celebrations and events. TRYP Pittsburgh | Lawrenceville is a local gathering place and a hidden gem destination just 3 minutes from Downtown Pittsburgh, 30 minutes from Pittsburgh International Airport, in the heart of one of the City's most celebrated art, dining, and shopping districts.