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Job Title: Director, Front Office Department: Front Office Location: The Standard, High Line Reporting to: Rooms Director Job Purpose: The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks. Qualifications and Requirements: Brand Ambassador: Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us: • They are committed to and fully comprehend the idea of being of service, • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences, • They are ambitious, vibrant and social/friendly individuals;, • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend, • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires, • They have personality and depth, • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world, • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease, • They are able to entertain guests in a compassionate, respectful and meaningful manner, • They are authentically themselves, • They want to play a role in constructing a kinder and better world Essential: • Understanding: Ability to read, comprehend and carry out instructions according to established procedures, • Comprehension: Fluent in the English language, • Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks, • Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s, • Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled, • Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations, • Bachelor’s degree in Hotel Management/Business Administration, • At least 5 years of work experience in Front Office/Guest Services Desirable: • Ability to multi-task, prioritize and work in a fast paced environment., • Ability to create, implement and analyze manual and automated reports, • Knowledgeable of all market segments, management strategies and techniques, • Operational knowledge of reservations and national sales process, • Knowledgeable of all corporate department functions, • Ability to develop and deliver effective training, • Comprehensive knowledge of personal computers and various property specific applications Physical: o Frequently standing up behind the desk and front office areas o Carrying or lifting items weighing up to 50 pounds o Handling various objects o Use a keyboard to operate various property management and reservations systems, etc. Main Responsibilities: • Provides an issue free work environment through motivation, support, empowerment and development for all personnel, • Proactively strives to build positive working relationships through teamwork and clear communication, • Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service, • Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience, • Approves and facilitates associates 90-day and annual performance reviews., • Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary, • Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled, • Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary, • Solves, rectifies and mediates guest’s issues, • Corrects billing adjustments when necessary, • Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up, • Implements and monitors the “up-sell” incentive program, • Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management, • Establishes supply par levels and ensures proper supply on hand at all times, • Oversee productivity performance in all Front office areas, flexing labor when necessary, • Approves Front Office schedules as prepared by Front Desk Managers, • Approves hourly line staff 90 day and annual reviews, • Prepares Desk Manager 90 day and annual reviews, • Assists Front Desk Managers as necessary, • Monitors results of arrival and departure audits conducted by Front Desk Managers, • Plans and conducts departmental training, • Reviews and approve coaching / counseling (Disciplinary Action Forms) prepared by front Desk Managers, • Ensures Succession planning for Front Desk Managers, Supervisors and GSA’s, • Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP’s, • Ensures Groups are checked out, balances are paid and guest ledger is current for the day, • Reviews guests’ feedback from all sources and implements plans for improvement, • Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues, • Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms, • Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required, • Prepares and follows up on incidents and accident reports, • Reviews no-shows and facilitates further action, • Attends Daily Management Action Meetings, • Attends weekly department head meeting, • Communicates with other departments: housekeeping, maintenance, banquets to ensure any outstanding guest issues have been resolved, • Reviews all group arrivals to ensure billing and room type information are correct, • Conducts interviews for front office positions as needed, • Reviews schedules and maintains productivity in line with budget, • Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out, • Facilitates the training and development of all associates, • Assists Hotel Manager with any requested tasks, • Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures, • Performs daily Guest Service Agent duties during peak periods or as needed, • Have Internal 1 on 1 with each reporting Manager on a bimonthly basis, • Help team understand the need for correct and fair progressive discipline, • 30-60-90 day evaluation needed for all new hires, • Ensure that all rules apply fairly to the Front Office team, • Lead overall quality score and trip advisor score communication, • Develop junior managers with training and development plan, • Performs miscellaneous duties as required Compensation & Benefits • $105k - $115k per year, • Excellent and Affordable Health Care coverage, • Life Insurance, Disability Insurance, Pet Insurance, • 401k with Company match after 1 year, • Up to 104 hours of PTO/56 hours of Sick time a year and company recognized holidays, • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace, • Employee Meals, Employee Referral Program, Commuter Discounts, • Regular fun staff events and celebrations!

POSITION PURPOSE: Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES: • Organize and maintain comprehensive guest itineraries using Alliants CRM system., • Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals., • Reconfirm all next-day activities with vendors to guarantee guest services are secured., • Coordinate house car usage, external transportation, and monitor daily usage logs., • Track and report on house car usage daily, with monthly recap reporting., • Manage daily posting of guest-related charges in Opera PMS., • Verify and reconcile weekly invoices from vendors and service partners., • Maintain timely communication and follow-up on guest emails and concierge requests., • Source, vet, and coordinate with vendors for personalized guest services and experiences., • Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination., • Ensure all Alliants guest tracking data is updated, accurate, and current., • Add and review all Opera notes to reflect guest preferences and important details., • Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists., • Deliver personalized experiences through guest profile management and preference tracking., • Ensure guest profiles are complete and updated for future visits, including individual profile data., • Organize daily preparation lists for next-day arrivals and any special requests., • Handle and manage riders, including VIP requests and entertainment setups., • Maintain high attention to personalized recognition of repeat and high-value guests., • Collaborate across departments to ensure consistent, elevated guest experiences., • Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS: • Bachelor’s degree in Hospitality or related field preferred., • Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services., • Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite., • Excellent verbal and written communication skills, with a guest-first mindset., • Strong organizational skills and attention to detail; ability to multitask and prioritize effectively., • Confidence in handling confidential guest information with discretion and professionalism., • A proactive, solutions-driven approach with the ability to work both independently and as part of a team., • Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to remain in a stationary position for extended periods., • Capable of walking, standing, and navigating the property throughout the shift., • Lift, carry, and transport items weighing up to 30 pounds as needed., • Perform repetitive motions and handle physical activity associated with guest service roles., • Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

About Brown, LLC Brown, LLC is an aggressive, methodical plaintiff-side litigation firm led by Jason T. Brown, a former FBI Legal Advisor and Special Agent. The firm handles complex litigation nationwide, including whistleblower matters, class actions, commercial litigation, and labor and employment rights cases. Within that broader practice, Brown’s wage-and-hour team focuses on representing employees in class and collective actions involving unpaid wages, off-the-clock work, improper pay practices, and related workplace violations. Brown’s work is fast-moving, high-stakes, and deeply litigation-focused, and the team is built to move cases forward with discipline, precision, and strong client advocacy. About the Role This is a full-time, in-office role within Brown’s wage-and-hour department. It is a hybrid case-operations, administrative, and litigation-support position. The role sits at the center of the department’s day-to-day workflow. You will help attorneys and the team move matters forward at multiple stages, including prospective client intake, client onboarding, matter opening, document collection and organization, factual development, routine post-filing support, and deadline tracking. This is not a passive administrative role and not a front-desk position. The right candidate is organized, responsive, detail-oriented, comfortable communicating directly with clients, and able to manage a high volume of tasks without losing accuracy. The role requires someone who follows through, keeps systems current, closes information gaps, and helps prevent cases from stalling. Core Responsibilities • Communicate directly with prospective and current clients to gather information, coordinate next steps, and keep matters moving, • Follow up persistently to obtain records, signatures, and other information needed to advance matters, • Maintain accurate, organized case files and system records in the firm’s core platforms, • Review, organize, and summarize employment records and related client documents for internal use, • Support matter workflow from intake and onboarding through routine post-filing litigation support, • Assist with standardized filings, service workflows, deadline tracking, and calendar maintenance, • Conduct factual and background research relevant to case development and potential defendants, • Strong attention to detail and organizational discipline, • Excellent follow-up habits and a high level of ownership, • Ability to manage many moving parts at once while maintaining accuracy, • Clear, professional, and confident communication with clients and team members, • Comfort working in a high-volume, deadline-sensitive environment, • Good judgment in handling sensitive information and routine case-related tasks, • Ability to learn and use systems reliably, especially Lead Docket, Clio, and related tools, • Ability to read documents carefully, spot missing information or issues, and prepare accurate summaries, • A practical, steady work style that pushes tasks forward without constant supervision, • Experience in a law firm or other professional office setting, • Experience with plaintiff-side employment litigation, wage-and-hour matters, or class/collective action work is a plus, • Experience with intake, client communication, case management systems, CRM tools, or document-management systems, • Experience handling litigation-support workflows, court filing support, or case-opening processes, • Prospective and current clients receive timely, professional, and organized communication, • Matter information in Lead Docket and Clio is current, accurate, and reliable, • Case files are complete, organized, and easy for attorneys to use, • Documents, signatures, and information are obtained without unnecessary delay, • Routine litigation-support tasks are handled accurately and on time, • Deadlines, calendar entries, and follow-ups are consistently tracked, • Attorneys receive clear, usable summaries and well-organized support, • Matters keep moving because someone is actively managing the operational details NO RECRUITERS - CANDIDATES ONLY

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. We are seeking a skilled Platform Engineer to join the Core Compute team. This role is central to the design, development, and maintenance of our end-to-end Compute Platform. Responsibilities include provisioning, maintaining, and optimizing the platform, as well as creating the interfaces and tooling that enable our internal users to run critical production services, internal tooling, and facilitate AI Agent and model training. About the Compute Platform Team The Compute Platform team's goal is to deliver an intuitive, performant, and cross-language environment for hundreds of services across StubHub. We own the platform that empowers developers to accelerate their work and focus on business objectives by abstracting and automating complex, common concerns. This includes deployment, configuration, service discovery, and day 2 operations for their entire service fleet. We operate the Platform as a product, not a service desk, promoting self-service, providing "easy buttons," and fostering empowerment over rigid controls and gates. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: • Platform Evolution & AI Readiness: Advance our core compute platform, primarily EKS in AWS, to facilitate rapid iteration and development driven by AI and Agentic development workflows., • Developer Enablement: Boost engineering efficiency and productivity by designing and building powerful, reusable tools, including high-leverage SDKs, services, and shared packages., • Simplification & Velocity: Maximize developer velocity and minimize cognitive load by creating intuitive platform interfaces and abstractions that simplify underlying complexity., • Strategic Partnership: Serve as a strategic partner and consultant to engineering teams, proactively identifying technical bottlenecks and architecting lasting, scalable engineering solutions., • Performance & Reliability: Lead initiatives to enhance the platform's performance, reliability, and scalability through dedicated automation and robust tooling., • Quality and Best Practices: Champion high standards of quality and efficiency by promoting and enforcing software development best practices across the organization., • High-Velocity Execution: Thrive in a fast-paced environment, skillfully managing and prioritizing multiple concurrent, complex technical initiatives., • Professional Software Development: 2-3+ years of hands-on experience in software development., • Core Programming Expertise: Experience developing robust, mission-critical systems using one or more general-purpose programming languages (e.g., Java, C#, Python, Go)., • Cloud Infrastructure & DevOps: Proven ability to build and manage multi-tenant cloud infrastructure utilizing Infrastructure as Code tools such as Terraform or Crossplane., • System Design & Optimization: Expertise in designing and optimizing large-scale, distributed, and multi-tenant environments, with a focus on enhancing scalability, reliability, and performance., • Impactful Problem Solving: Demonstrated experience in designing and developing solutions to complex problems that deliver significant business impact., • System Ownership & Context: Strong understanding of how developed systems interact within the broader production environment, including a deep grasp of dependencies and platform primitives., • Adaptability & Learning: Proven ability to quickly learn and adopt new coding languages, platforms, frameworks, and tools., • Communication & Collaboration: Excellent communication skills and a track record of effective collaboration with cross-functional teams., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Process accurate billing and payments, ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed., • Handle challenging situations and resolve guest complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences., • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information., • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy., • Run daily reports while maintaining and completing daily task list., • Adhering to hotel policies, procedures, and standards, including data privacy and security., • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected., • Perform Switchboard duties, other administrative duties and direct calls as needed., • Participate in any training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLS, • A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required., • Experience with Opera preferred., • Knowledge of the city, particularly tourist attractions., • Professional demeanor, strong ethical standards, and the ability to maintain confidential information., • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems., • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the, • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling, • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced, • environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer Reception Operations Agent in Westfield, NJ, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal at a healthcare location as a Front Desk professional, where you will welcome visitors, manage access, support security-related procedures, and provide exceptional customer service and communication. In this visible role, you will help to create a welcoming, orderly environment while working with a team that values being agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity. Position Type: Full Time Pay Rate: $18.00 / Hour Job Schedule: DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PM What You'll Do: • Provide customer service at the front desk by following site-specific procedures, assisting patients, visitors, and/or staff, and supporting security-related protocols for the location., • Monitor access to the lobby and reception area, verify identification and/or visitor credentials as required, and help to deter unauthorized entry through attentive front desk presence., • Answer questions, give directions, and communicate with staff regarding arrivals, deliveries, appointments, and/or other front desk activity in a professional manner., • Respond to incidents, unusual activity, and/or critical situations in a calm, problem-solving manner, and document security-related events according to site procedures., • Possess at least 2 years of security-related experience., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment., • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1591651

Job Description Front Office Agent/Night Audit Relief Reports To: Front Office Management Major Duties and Responsibilities: · Assures that front desk is covered and maintained at all times. · Reviews arrivals and departures for guest preferences to ensure customer satisfaction. · Checks guests in and out of hotel and summons bellman or other assistance if needed. · Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. · Responds and acts on guests complaints, service or security problems. · Checks for proper functioning of alarms and cameras. · Reviews logbook for any actions or messages passed on by previous shift. · Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Pestana standards. · Ensures proper backup is attached to the corresponding folios. · Monitors and ensures that security officers perform responsibilities as required. · Ensures that all guest charges are posted accurately to the guest folios. · Runs and verifies pre-audit steps to ensure final update accuracy. · Reviews the room rate variance report and checks for obvious or questionable rates. · Investigates questions and corrects if errors found. · Balances all credit card and direct bill payments before transferring to city ledger. · Ensures all interfaces are operational. · Generates direct billing statements. · Prints out statements of all bills transferred to city ledger. · Packages all night audit backup material for review by the hotel accountant. · Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. · Handles guest complaints and resolves all guest issues resulting in win-win outcomes. · Prints and labels registration cards for next day's arrivals. · Monitors present day availability and house count and take appropriate action as needed. · Familiar with crisis manual and be able to put into action as needed. · Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. · Maintains and accounts for assigned cash bank and front office cash record. · Prepares a bank count sheet for manager. · Understands the Pestana product and brand identity and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. · Trains on and executes all applicable Pestana Standard Operating Procedures. · Performs miscellaneous duties as required. Experience and Qualifications: Essential: · Proficiency in Opera PMS/Opera Cloud PMS. · Night Audit experience (preferred). · Previous Hotel Front Desk experience. · Proven team player with a high level of energy and motivation. · Results oriented. · Fire Safety Certified (preferred). · High School diploma. Job Type: Full-time Pay: $24.91 Benefits: • 401(k), • Employee discount, • Health insurance, • 8 hour shift, • Day shift, • Holidays, • Night shift

Reporting to the Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities including check in and check out. The Front Desk Agent will assist with the sales and assignment of rooms. The Front Desk Agent will also assist with the delivery of an elevated gues

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel

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Htel Barrire Le Fouquet's in SoHo, New York City is looking for a Front Desk Agent. Detect and confront unauthorized persons and violators of security procedures.

Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. Juggling reservations, check-ins, check-outs, and financial details? No problem.

With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent

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Guest Service Agent | Red Roof Inn Plus Garden City | Long Island, NY.Job Category: Front Desk Requisition Number: GUEST018632.Full-Time Rate: $18 USD per hour.Location: Westbury, NY 11590, USA.You will be at the center of the hotel's universe-the front office.We need someone to be the face at our f

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and

An enthusiastic people-person to serve as the first and last impression for guests during their stay.A team-minded and solution-oriented professional with expert communication skills who will serve as an expert on our property and the neighborhood.As a Front Desk Agent at Brooklyn's iconic Forbes-ra

Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Parlor Host / Front Desk Agent.The Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join our team.The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark.With vibrant interiors, m

Sonder is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler.Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integra

The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support.This role is essential in creating a welcoming and efficient front office experience, ensuring all guests feel valued and well-assisted.High school dip

Front Desk Agent/ Night Auditor. As a Front Desk Agent/ Night Auditor you have the responsibility to give our guests the best hospitality experience they can have by:.

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Operate the front desk according to standard operating procedures and with exceptional guest service. Take guest messages

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White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live.We know that the hospitality business, like life, is about how you make people feel.As a front desk agent, you will be the first point of

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If you're interested in working as a Front Desk Agent for us, read on to see what we're looking for. Front Desk Agent Responsibilities. Keep a neat and tidy front desk area.

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Allied Universal - - Responsibilities: Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a commercial real estate location; Monitor front desk activity, manage visitor acc

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