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Job Title: Director, Front Office Department: Front Office Location: The Standard, High Line Reporting to: Rooms Director Job Purpose: The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks. Qualifications and Requirements: Brand Ambassador: Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us: • They are committed to and fully comprehend the idea of being of service, • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences, • They are ambitious, vibrant and social/friendly individuals;, • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend, • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires, • They have personality and depth, • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world, • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease, • They are able to entertain guests in a compassionate, respectful and meaningful manner, • They are authentically themselves, • They want to play a role in constructing a kinder and better world Essential: • Understanding: Ability to read, comprehend and carry out instructions according to established procedures, • Comprehension: Fluent in the English language, • Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks, • Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s, • Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled, • Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations, • Bachelor’s degree in Hotel Management/Business Administration, • At least 5 years of work experience in Front Office/Guest Services Desirable: • Ability to multi-task, prioritize and work in a fast paced environment., • Ability to create, implement and analyze manual and automated reports, • Knowledgeable of all market segments, management strategies and techniques, • Operational knowledge of reservations and national sales process, • Knowledgeable of all corporate department functions, • Ability to develop and deliver effective training, • Comprehensive knowledge of personal computers and various property specific applications Physical: o Frequently standing up behind the desk and front office areas o Carrying or lifting items weighing up to 50 pounds o Handling various objects o Use a keyboard to operate various property management and reservations systems, etc. Main Responsibilities: • Provides an issue free work environment through motivation, support, empowerment and development for all personnel, • Proactively strives to build positive working relationships through teamwork and clear communication, • Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service, • Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience, • Approves and facilitates associates 90-day and annual performance reviews., • Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary, • Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled, • Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary, • Solves, rectifies and mediates guest’s issues, • Corrects billing adjustments when necessary, • Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up, • Implements and monitors the “up-sell” incentive program, • Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management, • Establishes supply par levels and ensures proper supply on hand at all times, • Oversee productivity performance in all Front office areas, flexing labor when necessary, • Approves Front Office schedules as prepared by Front Desk Managers, • Approves hourly line staff 90 day and annual reviews, • Prepares Desk Manager 90 day and annual reviews, • Assists Front Desk Managers as necessary, • Monitors results of arrival and departure audits conducted by Front Desk Managers, • Plans and conducts departmental training, • Reviews and approve coaching / counseling (Disciplinary Action Forms) prepared by front Desk Managers, • Ensures Succession planning for Front Desk Managers, Supervisors and GSA’s, • Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP’s, • Ensures Groups are checked out, balances are paid and guest ledger is current for the day, • Reviews guests’ feedback from all sources and implements plans for improvement, • Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues, • Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms, • Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required, • Prepares and follows up on incidents and accident reports, • Reviews no-shows and facilitates further action, • Attends Daily Management Action Meetings, • Attends weekly department head meeting, • Communicates with other departments: housekeeping, maintenance, banquets to ensure any outstanding guest issues have been resolved, • Reviews all group arrivals to ensure billing and room type information are correct, • Conducts interviews for front office positions as needed, • Reviews schedules and maintains productivity in line with budget, • Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out, • Facilitates the training and development of all associates, • Assists Hotel Manager with any requested tasks, • Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures, • Performs daily Guest Service Agent duties during peak periods or as needed, • Have Internal 1 on 1 with each reporting Manager on a bimonthly basis, • Help team understand the need for correct and fair progressive discipline, • 30-60-90 day evaluation needed for all new hires, • Ensure that all rules apply fairly to the Front Office team, • Lead overall quality score and trip advisor score communication, • Develop junior managers with training and development plan, • Performs miscellaneous duties as required Compensation & Benefits • $105k - $120k per year, • Excellent and Affordable Health Care coverage, • Life Insurance, Disability Insurance, Pet Insurance, • 401k with Company match after 1 year, • Up to 104 hours of PTO/56 hours of Paid Sick Time/32 hours of Unpaid Sick Time a year and company recognized holidays, • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace, • Employee Meals, Employee Referral Program, Commuter Discounts, • Regular fun staff events and celebrations!

Maxime’s is the newest private member’s club opening from entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City. We are seeking a Reservationist to join our world-class hospitality brigade. Reporting to the Reservations and Events Manager, the Reservationist will be managing the day-to-day operation of Club Reservations and facilitate members requests in a timely and efficient manner, oversee bookings, and member database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management. What We Offer: • Comprehensive Benefits Plan — medical, dental, vision & life insurance, • Generous Paid Time Off — significant vacation days & personal days, • 401k Retirement Savings Plan with Company Match, • Pre-Tax Commuter Benefits, • Work-Life & Wellness Platform, • Retail, Restaurant & Activities Discounts, • Freshly Prepared Staff Meal on each shift, • Uniform & Dry Cleaning Provided, • And more exclusive perks! What we’re looking for: • Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings., • Capable of operating autonomously with minimal oversight., • Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach., • Ability to handle incoming reservation inquiries via phone, or email, providing information about availability and assist members in making reservations based on their preferences and requirements., • Accuracy in inputting reservation details into Maxime’s reservation system, including member information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records., • Ability to assist members with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure member satisfaction and retention., • Effective communication with other departmental teams, including Membership, Reception and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure., • Ability to address members’ concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily. What you’ll be doing: You’ll be working as part of an established team delivering exceptional experiences daily. With career progression opportunities, premium benefits, and unmatched exposure, this role is for committed and ambitious individuals who want to become a part of something truly unique in New York City’s private member’s club scene. *This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities. Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status. \n\nMore detail about Maxime's part of Robin Birley Holdings, please visit https://culinaryagents.com/entities/704194-Maxime%2527s

POSITION PURPOSE: Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL FUNCTIONS AND DUTIES: • Greet and welcome guests in a friendly and professional manner upon arrival., • Check guests in and out efficiently, ensuring all information is accurately entered into the system., • Provide guests with information about hotel amenities, services, and local attractions., • Answer phone calls and respond to inquiries in a courteous and timely manner., • Handle reservations, changes, and cancellations, ensuring accuracy and availability., • Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction., • Assist with luggage handling and special requests, ensuring a high level of guest comfort., • Maintain a clean and organized front desk area, ensuring it is presentable at all times., • Process payments, handle cash, and prepare billing for guests at check-out., • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience., • Monitor and update the room availability and reservation system to reflect real-time status., • Ensure all guest information is kept confidential and follows hotel policies and procedures., • Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest. KNOWLEDGE, EXPERIENCE AND SKILLS • High school diploma or equivalent required., • Previous hotel front desk or customer service experience preferred., • Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus)., • Strong communication skills, both verbal and written., • Exceptional attention to detail and ability to multi-task., • Ability to remain calm and efficient under pressure., • Friendly, approachable, and customer-focused demeanor., • Ability to work flexible hours, including evenings, weekends, and holidays., • Fluency in multiple languages is a plus. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to sit or stand for extended periods., • Occasional lifting of up to 25 pounds., • Must be able to work in a fast-paced, high-pressure environment. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Job Description Job description: Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service while ensuring the safety and security of the premises. This role requires a blend of hospitality skills and security awareness, making it essential for candidates to possess strong conflict management abilities and relevant experience in security or law enforcement. Duties • Greet guests warmly and assist with check-in and check-out processes., • Monitor surveillance systems (CCTV) to ensure the safety of guests and staff., • Respond promptly to guest inquiries, complaints, and requests, utilizing conflict management skills when necessary., • Maintain a secure environment by enforcing hotel policies and procedures related to loss prevention., • Provide first aid assistance when required and ensure proper reporting of incidents., • Collaborate with law enforcement or military personnel as needed for guest safety., • Conduct regular patrols of the property to monitor for suspicious activity or potential security breaches., • Assist in training new front desk staff on security protocols and emergency procedures. Qualifications • Previous experience in a front desk or customer service role preferred., • Background in law enforcement, military, or security is highly desirable., • Knowledge of first aid, CPR, and conflict management techniques is a plus., • Familiarity with surveillance systems (CCTV) and loss prevention strategies., • Strong communication skills with the ability to remain calm under pressure., • Excellent problem-solving abilities and attention to detail., • Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where your skills will contribute significantly to creating a welcoming environment while ensuring the safety of all guests. Job Types: Full-time, Part-time

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Job Overview We are seeking a dedicated and professional Floater Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service while ensuring the safety and security of the premises. This role requires a blend of hospitality skills and security awareness, making it essential for candidates to possess strong conflict management abilities and relevant experience in security or law enforcement. Duties • Greet guests warmly and assist with check-in and check-out processes., • Monitor surveillance systems (CCTV) to ensure the safety of guests and staff., • Respond promptly to guest inquiries, complaints, and requests, utilizing conflict management skills when necessary., • Maintain a secure environment by enforcing hotel policies and procedures related to loss prevention., • Provide first aid assistance when required and ensure proper reporting of incidents., • Collaborate with law enforcement or military personnel as needed for guest safety., • Conduct regular patrols of the property to monitor for suspicious activity or potential security breaches., • Assist in training new front desk staff on security protocols and emergency procedures. Qualifications • Previous experience in a front desk or customer service role preferred., • Background in law enforcement, military, or security is highly desirable., • Knowledge of first aid, CPR, and conflict management techniques is a plus., • Familiarity with surveillance systems (CCTV) and loss prevention strategies., • Strong communication skills with the ability to remain calm under pressure., • Excellent problem-solving abilities and attention to detail., • Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where your skills will contribute significantly to creating a welcoming environment while ensuring the safety of all guests. Job Types: Full-time, Part-time (as applicable) Work Location: Various Client Sites (as assigned)

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionHotel Talent NYC is seeking an experienced Bellperson who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring that hotel guests receive hospitable, responsive service during their stay, fostering guest satisfaction and loyalty. DESCRIPTION Hotel Talent NYC is seeking an experienced Bellperson who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring hotel guests receive hospitable, responsive service during their stay fosters guest satisfaction and loyalty. Professional Development Path: Guest Service Agent Front Desk Supervisor Assistant Front Office Manager Bellperson: • Maintain accurate knowledge of hotel services, • Use friendly, fun, and appropriate expressions when addressing guests, • Transport and storage of guest luggage, assistance with guest packages, • Be fully acquainted with the different points of interest within the hotel's surrounding area, • Ensure the delivery of parcels, mail, and special deliveries to guestrooms, • Call a taxi and/or a shuttle for guests as needed, • Assist, retrieve, and load luggage for guests, • Notify the Front Desk and Guest Services of VIP arrivals whenever possible, • Maintain the cleanliness of luggage carts Requirement: • Must have guest service experience, • Must be able to multitask in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player, • Maintain a professional business appearance, attitude, and performance, • Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs, • Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, and seeing, • Good communication and interpersonal skills are essential, • A flexible schedule is required for days, evenings, weekends, and holidays Compensation: The hourly rate offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Job Description Concierge Job Summary: Job Description: The Concierge position is fully accountable for all day-to-day front desk operations, specifically focused on residents, visitors, and employees. Reports to: Property Management Wage Status: Non-Exempt (Eligible for overtime) Job Responsibilities: Resident Retention • Properly greet and direct each visitor, resident, or staff member when entering the building., • Handle resident concerns and requests on a timely basis or direct them to the proper property management staff member., • Assist the Leasing/ Property Management Staff implement resident retention programs., • Assist Property Manager with the distribution of all company or community-issued notices., • Consistently implement policies of the community., • Answer all incoming telephone calls with a friendly tone., • Log every package into the book or system, depending on the system your property uses. All residents must pick up the package at the front desk and must show his or her ID to sign out and obtain the package., • Must maintain all confidential information regarding residents., • Inform residents to call the maintenance hotline if they have maintenance issues., • When residents would like to use a dolly, they must give you a government issued ID. Once the dolly or hand truck is returned, you may give back their ID. Visitor • Call the resident when a visitor arrives., • Obtain a government issued ID from the visitor and properly document information., • Record every name of each visitor; verify that the name matches the name on the ID, and the time of entry of each visitor., • Direct each visitor where to go after allowing him or her to access the building., • Preapprove visitors for meetings with employees. Leasing • When working in the lobby, you must greet each leasing prospect and walk them to the leasing office. You must open the door for them and introduce the prospect to a leasing specialist., • When a leasing agent is on a tour, you must greet the leasing staff and VIP with a friendly smile., • Have the leasing prospect fill out the leasing information form., • As the leasing prospect fills out the form or waits for the leasing agent, offer the prospect refreshments if available. Safety • Closely monitor our security cameras and report any suspicious activity to security., • Learn and ensure compliance with all company, local, state and federal safety rules., • Report all unsafe conditions to Property Manager immediately. Additional Requirements: • Attendance is an imperative job function., • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees., • Ability to perform lifting (at least 50 lbs), stand and walk for 8 hours, and perform other physically demanding duties as directed., • Ability to work all shifts, including nights and weekends., • Ability to communicate clearly and effectively with customers, colleagues and supervisors in spoken and written English to ensure successful completion of job duties. Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance, • Opportunity for advancement, • Training & development Guest Services Agent - Part Time Flexible *This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd, and 3rd shifts is a PLUS* The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the days schedule Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential Experience - ideally, youll have spent at least one year in a front desk or guest service position Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payme

The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support.This role is essential in creating a welcoming and efficient front office experience, ensuring all guests feel valued and well-assisted.High school dip

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Htel Barrire Le Fouquet's is hiring for a Front Desk Agent Position in SoHo, New York City.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel

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Assist guests with recommendations and information about local attractions, dining options, and hotel amenities. Proficiency in computer systems and knowledge of hotel property management software. Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing

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Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven Front Desk Agent to join our Front Office team. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each in

Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!.Register and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort and track incoming mail and messages.Transmit and receive

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Be knowledgeable of hotel promotions. Minimal to moderate noise levels consistent with hotel environment.

Front Desk Agent/h2pOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and

Parlor Host / Front Desk Agent.The Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join our team.The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark.With vibrant interiors, m

Night Auditor / Overnight Front Desk Agent. Family members are truly responsible for conveying the brand at every touch point, and our Night Auditor brings to life the brand's core values in all aspects of the operation. As an Overnight Front Desk / Night Auditor, you will:.

The Marriott Park Ridge is seeking a Front Desk Agent to join their positive and talented team! Conveniently located within minutes of Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the excitement of New York City, our hotel provides sophisticated spaces, thoughtfully designed to make

We are seeking a dynamic and enthusiastic Temporary Front Desk Agent to join our team and help to deliver the highest quality of service to our guests.Job Function, Tasks, and Responsibilities.Greet guests in a friendly and warm manner; perform guest check-in and check-out.Review arrivals and depart

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Courtyard New York Manhattan / Times Square offers a fast?paced, urban workplace in the heart of Midtown, steps from the Theater District, Bryant Park, Madison Square Garden, and Rockefeller Center. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, a

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual

Embassy Suites Berkeley Heights.Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests.With

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date. At least one year of hospitality industry experience as a hotel front des

It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family

Medical, Dental & Vision Insurance.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Front Desk Agent will also assist with the delivery of an elevated guest experience. Be the warm welcome that kicks off a memorable guest experience. Review arrivals and departures reports thoroughly to effectively engage with all guests.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel

As a remote front desk agent at Canary Technologies, you'll deliver a warm, professional hotel check-in experience over live video.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel

As a front desk agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service. A desire to work as part of the front desk team. Understand and consistently follow all cash handling and accounting procedures including hotel

Join Our Team as a Front Desk Agent. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospit

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Join Our Team as a Front Desk Agent!. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

About the Front Desk Agent Position.We're seeking a motivated and friendly Front Desk Agent to join our team.From greeting clients to answering phone calls, you'll be one of the first staff members our customers interact with, so strong customer service skills are a necessity.If you're interested in

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments Assisting in patient translation, if required Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly Confirm patient visits for next day appointments Identify and escalate issues to management Complete daily call logs and reports Sorting and filing all incoming fax correspondence Other duties as assigned Patient Call Center Agent Qualifications and Skills: High school diploma or equivalent Superior active listening, verbal, and written communication skills Knowledge of customer service practices and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-timeJob Types: Full-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)