Front desk agent jobs in Des Moines, IowaCreate job alerts

Job Description Hotel : Des Moines Embassy Suites101 E Locust StDes Moines, IA 50309Part timeCompensation Range : 19-20.00 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. • Career Growth & Learning - 40% of our management hires are internal promotions!, • Invest in Your Future - 401(k) plan with company match., • Comprehensive Health Coverage - Medical, dental, and vision insurance options., • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations, • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services., • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. Job Description What You Will Do: • Complete daily income audit, billing, collections, accounts payable, and deposit tasks to keep everything financially shipshape., • Protect guest and company information with integrity (yes, like a financial secret agent)., • Support the hotel team with clerical and accounting tasks that help things run smoother than a well-fluffed pillow., • Jump in to resolve accounting issues quickly and kindly-guests and teammates alike will appreciate your calm confidence., • Help corporate close the books with clean ledgers and accurate reports using Excel, Workbooks, and Access. What We Are Looking For: • 1+ years of accounting experience - you've got the basics down and are ready to take on more., • Previous hotel accounting or front desk experience is a plus - familiarity with hotel ops helps you shine., • High school diploma or equivalent required - a solid foundation to grow your career., • Comfort with Microsoft Office and working knowledge of POS/PMS systems - tech-savvy is the name of the game., • Flexibility to work a variety of shifts - because hotels don't clock out at 5, and neither do their ledgers. Why Atrium? Hear it from Jennifer T. "Atrium has shown its appreciation for my contributions by giving me the opportunity to grow within the company, allowing me to advance into a management role." _ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

The beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you!. Issue room key and escort

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s

Country Inn & Suites by Radisson | CSM Lodging Services Clive, IA 50265, USA.Anticipates and responds to guests in a friendly and positive manner.Responsible for providing the highest level of service.Process check-ins and check-outs, verify billing, create reservations, and process special requests

Previous hotel front desk experience heavily preferred.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospital

Hours and days based on business needs.Get paid when you need it daily, weekly or biweekly!.Are you gifted with the ability to make people happy and comfortable? Do you greet everyone with a warm smile and do you make great first impressions? Is getting to the root of a problem your specialty? We'r

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. Hotel Front Desk experience preferred.

Country Inn & Suites by Radisson | CSM Lodging Services Clive, IA 50265, USA.Anticipates and responds to guests in a friendly and positive manner.Responsible for providing the highest level of service.Process check-ins and check-outs, verify billing, create reservations, and process special requests

Previous hotel front desk experience heavily preferred.

First Hospitality Group - 1000 Walnut Street - Responsibilities: Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received; Engage in purposeful communication and build rapport with guests to uncover expe

Competitive Pay / Comprehensive Medical-Dental-Vision on Day 1 / 401(k) matching / Generous PTO / Travel Benefits-Discounts / Self-Improvement / Parental Leave - As a Front Desk Agent, you will: provide exceptional customer service by answering calls, responding to emails, and resolving guest inquir

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and oc

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occu

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concern

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Hilton is seeking Front Desk Agents to serve as the first point of contact for guests

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concern

Job DescriptionDescription: The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Night Auditor at our Stepstone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills. · Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier. · Run audit reports and journals from all credit card and computer systems. · Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Balance al l revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations. Supportive · Make corrections and adjustments and handle any computer issues that may arise. · Ensure all reports and back-up vouchers are complete and filed properly. · Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. · Review and correct discrepancies in the Front Desk System. · Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. · Ability to communicate effectively with guests, vendors, and other associates. · Ability to adhere to all applicable Federal, state, local, safety, and health standards. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required Hotel meetings. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. Requirements: · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are an Equal Opportunity Employer - EOE/M/F/D/V

Job Description Guest Service Associate (Front Desk Agent) GLMG Hotels Great Lakes Management Group (GLMG Hotels) is seeking friendly, customer-focused individuals to join our team as a Guest Service Associate / Front Desk Agent. This role is responsible for creating a welcoming first impression for guests and delivering exceptional hospitality throughout the guest experience. The Guest Service Associate manages front desk operations, guest check-in and check-out, reservations, and guest service requests while ensuring a smooth and efficient front office operation. At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters, and our team members bring this philosophy to life through our Anchors for Success service culture. Job Responsibilities Guest Service & Front Desk Operations • Welcome guests and provide a friendly and professional first impression, • Process guest check-ins and check-outs, • Handle guest reservations, cancellations, and room assignments, • Provide information about hotel amenities, services, and local attractions, • Answer phone calls and respond to guest inquiries Guest Satisfaction & Hospitality • Deliver exceptional customer service and hospitality, • Resolve guest concerns and provide service recovery when needed, • Ensure guests have a positive and memorable stay, • Maintain a professional and welcoming front desk environment Administrative & Operational Support • Process guest payments and maintain accurate guest accounts, • Maintain organized front desk records and reports, • Communicate with Housekeeping and Maintenance teams regarding guest needs, • Support overall hotel operations and teamwork Qualifications • Previous customer service, hospitality, or retail experience preferred, • Strong communication and interpersonal skills, • Ability to multitask in a fast-paced hotel environment, • Basic computer skills and experience with hotel property management systems (HotelKey, OnQ, FOSSE, Opera, or similar) preferred, • Flexible availability including evenings, weekends, and holidays Why Join GLMG Hotels • Opportunity to grow within a dynamic hospitality company, • Supportive team environment focused on guest service and teamwork, • Hands-on hospitality experience in a fast-paced hotel environment, • Opportunities for career advancement within our hotel portfolio

Job Description Job Title: Full-Time Front Desk Agent Location: Staybridge Suites West Des Moines Schedule: Full-Time, 4 days per week Typical Schedule: Saturday and Sunday 7:00 AM–3:00 PM plus two weekday 3:00 PM–11:00 PM shifts Weekends and some holidays required Overview Staybridge Suites West Des Moines is looking for a dependable, capable, and flexible Full-Time Front Desk Agent to join our team. This is a great fit for someone who is professional, takes initiative, works well with others, and can stay productive throughout the shift. This is not a “sit at the desk and do the bare minimum” type of job. We are looking for someone who notices what needs to be done, helps keep the operation running smoothly, and takes pride in doing the job well. The right candidate is reliable, guest-focused, team-oriented, and able to think through problems instead of immediately saying “I don’t know.” No hotel experience is required if you have strong customer service skills, good judgment, and a willingness to learn. We will train the right person. What You’ll Do Welcome guests and handle check-ins and checkouts accurately and professionally Answer phones, assist with reservations, and respond to guest questions and requests Resolve routine guest issues and know when to escalate more serious concerns Process payments, balance transactions, and follow cash-handling procedures carefully Keep the front desk, lobby, and work areas clean, organized, and presentable Communicate clearly with the next shift and management about guest issues, requests, and important updates Support overall hotel operations by helping with daily tasks instead of waiting to be told what to do Follow hotel safety, security, and emergency procedures at all times What We’re Looking For Dependable attendance and punctuality Flexible availability, including weekends and some holidays Professional, friendly, and calm under pressure Able to multitask and stay organized in a fast-paced environment Comfortable using computers and learning hotel systems Strong problem-solving skills and willingness to take initiative Team player who is willing to help wherever needed Previous customer service or hotel experience is a plus, but not required Schedule Expectations This is a full-time position working 4 shifts per week. The schedule will typically include: Saturday 7:00 AM–3:00 PM Sunday 7:00 AM–3:00 PM Two weekday 3:00 PM–11:00 PM shifts Candidates must be comfortable with this schedule pattern and understand that hospitality business levels may occasionally require some flexibility. Physical Requirements Stand and walk for extended periods Lift up to 35 pounds as needed Move throughout the hotel during the shift Maintain a clean, professional appearance Why Join Us Competitive pay Hotel discounts Supportive team environment Growth opportunities for dependable, high-performing employees To Apply If you are dependable, professional, flexible, and ready to be part of a team that works hard and supports each other, we encourage you to apply. #hc190207

Job DescriptionDescription: The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you! What will you do? · Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. Requirements: · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V