Front desk agent jobs in Des Moines, IowaCreate job alerts

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job DescriptionFront Desk Agent - Evening & Weekend Shifts Staybridge Suites West Des Moines Full-Time, 32 hours per week Current Schedule: Monday, Friday, Saturday, and Sunday, 3:00 PM to 11:00 PM Weekends required Pay: $16.00 per hour Staybridge Suites West Des Moines is hiring a dependable Front Desk Agent for evening and weekend shifts. This is a guest-facing position for someone who is reliable, professional, friendly, and able to stay calm while handling check-ins, guest requests, phone calls, reservations, and basic billing/payment tasks. The current shifts available are: Monday: 3:00 PM to 11:00 PM Friday: 3:00 PM to 11:00 PM Saturday: 3:00 PM to 11:00 PM Sunday: 3:00 PM to 11:00 PM Please read this carefully before applying: these are the shifts we currently need covered, but hotel schedules can change based on staffing, occupancy, business needs, and coverage changes. Applicants must be flexible and willing to work evenings, weekends, and possible adjusted shifts in the future. This is not a Monday-Friday daytime position, and it is not a permanently fixed schedule. What You’ll Do • Welcome guests and assist with check-ins and checkouts, • Answer phones and help with guest questions or requests, • Make, modify, and review reservations, • Process payments and help ensure billing accuracy, • Communicate clearly with housekeeping, maintenance, management, and other front desk shifts, • Keep the front desk and lobby area clean, organized, and professional, • Handle guest concerns calmly and professionally, • Follow hotel policies, safety procedures, and shift checklists, • Work independently after training while knowing when to contact management for helpWhat We’re Looking For, • Reliable attendance and punctuality, • Ability to work the current schedule listed above, • Flexibility as the schedule may change in the future, • Weekend availability is required, • Friendly, professional communication, • Strong attention to detail, • Basic computer skills, • Ability to multitask during busy check-in periods, • Previous customer service experience preferred, • Hotel experience is helpful, but not requiredThis Job Is a Good Fit If You, • Are comfortable working evenings and weekends, • Are dependable and show up when scheduled, • Like helping people and solving problems, • Can stay professional even when guests are frustrated, • Can follow procedures and communicate clearly with the next shift, • Want steady hours and are willing to be flexible as hotel needs changePlease Do Not Apply If, • You are only looking for Monday-Friday daytime hours, • You cannot work weekends, • You are only available for a fixed schedule that cannot change, • You are not able to work the current shifts listed abovePhysical Requirements, • Standing, walking, and sitting during the shift, • Using a computer and phone throughout the shift, • Lifting up to 50 lbs as needed, • Assisting with light front desk/lobby tasks as neededWhy Work With Us?, • Paid training, • Supportive hotel team, • Hotel employee discounts, • Opportunity to learn hotel operations, • Steady evening/weekend schedule with room to grow If you are dependable, friendly, and available for the schedule listed above, we would like to hear from you. #hc190207

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: • Greet and check-in guests in a friendly manner, • Assist in taking reservations, pre-registrations, and room blocking, • Assist large groups upon arrival, • Assist guests in finding dining, shopping, and other "hidden gems" nearby, • Be the first to handle and resolve guest issues, • Process payments according to procedure, • Upsell additional facilities and services, • Performs all check-out tasks, • Ensure all cash, checks, and credit card balances at the end of each shift, • Answer questions and address guest needs and requests, • Communicate internally with other departments when necessary to resolve a guest concern or request, • Additional tasks may be assigned at any given time Requirements: Qualifications: • High school Diploma or equivalent, • Credit Card handling experience preferred, • Hotel Front Desk experience preferred, • Experience with hotel reservations software preferred, • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction, • Positive, upbeat demeanor, • Excellent written and verbal communication and organizational skills, • Team-oriented, • Ability to stand for 8 hours at a time, • Ability to lift 20 lbs. on occasion Benefits: • Competitive salary, • Annual review with increase potential, • 401k program with company match, • Medical, Dental, and Vision insurance available to eligible employees, • Wellness benefits available to eligible employees Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient., • Lead with Heart - Be kind, passionate and hospitable., • Be Accountable - Take ownership and deliver results., • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change., • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description • Anticipates and responds to guests in a friendly and positive manner, • Responsible for providing the highest level of service, • Process check-ins and check-outs, verify billing, create reservations, and process special requests, • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services, • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary, • Understands and follows the company guest service recovery program, • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues, • Monitors room availability, follows restrictions, and all booking policies and procedures, • Drives sales and maximizes revenue by up-selling rooms and amenities, • Follows company procedures when handling cash and processing financial transactions, • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste, • Produces required volume of work by planning, organizing and prioritizing work duties, • Adheres to company general work rules, department procedures and company policies, • Attends all required department and hotel meetings, • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations, • Follows all company procedures for guest/associate incidents, • Knowledgeable of hotel emergency procedures Education: High school diploma or GED

Front Desk Agent, Part Time l Country Inn & Suites, Clive. Job Category: Front Office Requisition Number: FRONT008267.

Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset.

Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset.

Hotel and travel discounts at worldwide destinations!.Professional development and promotion opportunities!.Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.Serving as a

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel.

Front Desk Agent, Part Time l Country Inn & Suites, Clive. Job Category: Front Office Requisition Number: FRONT008267.

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out. Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Hospital Front Desk Security Officer - Part Time. TheHospital Front Desk Security Officerhelps maintain a safe and secure environment for our clients by actively monitoring the premises including access control and patrolling a variety of locations. Front desk / access control duties such as creatin

ALDI is looking for enthusiastic part-time cashiers and stockers.As a cashier, you’ll provide friendly, efficient checkout service, while as a stocker, you’ll help keep shelves stocked and organized to ensure a great shopping experience.Each role plays an important part in maintaining smooth sto

Home Depot - - Responsibilities: Process checkout and/or return transactions; Monitor and maintain the self-checkout area; Seek product knowledge to provide customers with information and identify selling opportunities; Follow policies and procedures to minimize shrink; Assist in supervision, coach

Responsibilities: Greet members and assist with checkout; Process payments including cash, checks, credit and debit; Operate scanning equipment and, if needed, assist with self-checkouts; Maintain accurate cash register funds and perform end-of-shift cash handling; Provide high level member service

Customer Support / Remote] - Anywhere in U.Flexible Hours - up to 25 hours per week / Paid training - As a Customer Service Representative, you will: Communicate with customers via various channels including phone, email, and chat to provide exceptional support and assistance; Resolve customer inqui

Scheels - 101 Jordan Creek Parkway - Responsibilities: Greet customers entering and exiting the store; Accurately balance cash drawer at the end of the day; Promote the Scheels Visa Rewards card and explain its benefits; Maintain a clean working environment and professional appearance; Engage in con

Walmart - 6365 Stagecoach Dr - [Retail Associate / Team Member / up to $26-hr] - As a Cashier at Walmart, you'll: Smile, greet, and thank customers with a positive attitude; Stand for long periods of time while checking out customers quickly and accurately; Keep your area clean and presentable; Answ

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Patient Service / Remote] - Anywhere in U.Up to $25-hr / Health-Dental-Vision-Life-Disability / HSA-FSA / Retirement Savings: 403(b) + 401(a) with match / PTO up to 32 days-yr Personal-Holidays-Sickness - As a Healthcare Customer Service Representative, you will: Provide exceptional customer service

Customer Support / Remote] - Anywhere in U.Medical-Dental-Life-Vision-Disability / Wellness program / Retirement benefits / ESPP / PTO / Tuition reimbursement - As a B2B Sr.Customer Service Representative, you will: manage and resolve customer inquiries through various communication channels, includ

Scheels - 101 Jordan Creek Parkway - Responsibilities: Greet customers when entering and exiting the store; Promote the Scheels Visa Rewards card and explain benefits; Accurately balance cash drawer at the end of the day; Maintain a clean working environment and personal workspace; Engage with custo

Government Jobs - Full-Time Regular - $53,550.Annually This position is assigned to the Motor Vehicle and Tax division of the Polk County Treasurer's Office Under general supervision, collects from, and disburses money to general public for vehicle and property tax transactions; maintains records;

Maxx - 320 South Jordan Creek Pkwy Ste 300, Plaza at Jordan Creek, West Des Moines, IA 50266, United States of America [Retail Cashier / Team Member] As a Cashier at T.Maxx, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positi

Responsibilities: Greets members and assists with packing orders; Packs member orders into boxes and loads onto carts or flatbeds; Maintains cleanliness of register area and front end; Assists cashier by ensuring items are ready for scanning and lines move smoothly; Performs set up and closing dutie

ABM Industries - - Responsibilities: Improve efficiency of parking transactions and customer service at Des Moines location.