Offres front desk agent à Savannah, GeorgiaCréer des alertes d'emploi

Holiday Inn - JobID: 100-168909180 [Guest Service / Concierge] As a Front Desk Agent at Holiday Inn, you'll: Be responsible for consistent, professional, friendly and engaging service in an informative and advantageous manner; Creatively and actively engage guest in an of service manner during their

Front Desk Agent - Embassy Suites Savannah Historic.

Job DescriptionDescription: As a Front Desk Agent at TownePlace Suites - Chatham Parkway, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality. Key Responsibilities: • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotel’s security systems and report any unusual activities or safety concerns to management., • Ensure that guests’ personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergencies. Requirements: Qualifications: • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously.

Job DescriptionBenefits: • Employee of the Month bonus, • DailyPay - Coming Soon, • Dental insurance, • Employee discounts, • Paid time off, • Vision insurance, • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotels amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotels security systems and report any unusual activities or safety concerns to management., • Ensure that guests personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergenciesQualifications:, • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays.Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!

Job DescriptionBenefits: • Employee of the Month bonus, • DailyPay - Coming Soon, • Dental insurance, • Employee discounts, • Paid time off, • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotels amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotels security systems and report any unusual activities or safety concerns to management., • Ensure that guests personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergenciesQualifications:, • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Open availability is required for this position, including nights and weekends., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays.Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!

Job DescriptionBenefits: • Employee of the Month bonus, • DailyPay - Coming Soon, • Dental insurance, • Employee discounts, • Paid time off Key Responsibilities: • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotels amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotels security systems and report any unusual activities or safety concerns to management., • Ensure that guests personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergenciesQualifications:, • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays.Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $15 hourly Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • Connect with the housekeeping department to ensure guest accommodations are ready, • Handle customer complaints as necessary, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:, • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • Has experience answering telephone calls and troubleshooting stressful situations, • 1+ year of hotel industry experience or related job preferred, • High school graduate, GED recipient, or equivalent, • Has previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to our guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We’d love for you to be a part of our award-winning team!!

Job Description Join Our Team as a Front Desk Agent at Planters Inn on Reynolds Square! Are you ready to be the welcoming face of a historic and charming hotel in the heart of Savannah, GA? At Planters Inn on Reynolds Square, we pride ourselves on creating memorable guest experiences steeped in Southern hospitality. If you’re passionate about delivering exceptional service and love working in a warm, friendly environment, we’d love to hear from you! About the Role: Front Desk Agent As a Front Desk Agent, you’ll be the first point of contact for our guests, setting the tone for their stay with us. Your role will be vital in ensuring our guests feel welcomed, valued, and cared for throughout their time at Planters Inn. Whether it’s checking in guests, answering inquiries, or assisting with special requests, you’ll be an integral part of our team that creates unforgettable stays. Key Responsibilities • Greet and assist guests with check-in and check-out processes in a professional and friendly manner., • Provide information about the hotel, local attractions, and services to enhance the guest experience., • Handle reservations, cancellations, and modifications with attention to detail., • Address guest concerns or requests promptly and efficiently, ensuring their satisfaction., • Maintain accurate records of guest accounts and transactions., • Collaborate with other team members to ensure smooth daily operations.What We’re Looking For, • A friendly, approachable personality with excellent communication skills., • Strong organizational skills and attention to detail., • Ability to multitask and stay calm under pressure in a fast-paced environment., • Basic computer skills and familiarity with reservation systems (training will be provided if needed). We look forward to meeting you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: • Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner., • Maintain positive guest relations at all times., • Resolve guest complaints and ensure guest satisfaction., • Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities., • Process all guest check-ins and verify registration information with the guest., • Handle overbooked or 'walked' guests., • Accept and record wake-up call requests., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)., • Resolve discrepancies on the room status report with housekeeping., • You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: • Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm, • Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: • Previous experience working as a front desk agent or in a similar role., • A high school diploma or equivalent vocational training certificate., • Experience working at a hotel establishment (highly desired)., • Proficiency with computers., • Basic math skills., • Ability to provide excellent customer service and maintain a professional demeanor at all times., • Ability to input and access information in the property management system and/or points-of-sale system., • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests., • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates., • Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression., • Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: • Great verbal and written communication skills., • The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: • Comprehensive benefits package including medical, dental, and vision, • Life insurance, • Pet Insurance, • Short and long-term disability, • Paid time off and holidays, • Tuition assistance Financial & Occupational Wellness: All Associates • Competitive Compensation with incentives (incentives vary by position), • 401K Savings Plan with 50% matching funds, • Associate referral program, • Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates • Fundraising matching funds program, • Team volunteer opportunities, • 24/7 chaplain services, • Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.