Front desk agent jobs in Wilmington, North CarolinaCreate job alerts

Crestline Hotels & Resorts - JobID: J7bd3bd357a174376b13f722c096d75c3-1 [Front Desk Agent / Reservations Agent] As a Night Auditor at Crestline Hotels & Resorts, you'll: Perform nightly accounting tasks, including reconciling accounts and preparing financial reports; Ensure guest satisfaction by add

Front Desk Agent Job Description. At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Front Desk or Guest Services experience pref

Crestline Hotels & Resorts - JobID: J6412c03316b347bb9f83380c47c587c6-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and l

From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Balance and properly account for cash drawe

Crestline Hotels and Resorts - - Responsibilities: Process all guest check-ins; Resolve guest complaints, ensuring guest satisfaction; Answer department telephone within 3 rings, using correct greeting and telephone etiquette; Verify registration card information with the guest; Process all check-o

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

Job Description What Makes a McKibbon Hotel Night Auditor? The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: * Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. * You will maintain positive guest relations at all times. * Resolve guest complaints and ensure guest satisfaction. * Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. * Process all guest check-ins and verify registration information with the guest. * Restock, organize and process purchases from the lobby guest store. * Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor. * Night auditor will accept and record wake-up call requests. * Communicate pertinent guest information to designated departments/personnel. * Document and communicate shift updates for following shift team members and managers. * Resolve discrepancies on the room status report with housekeeping. * You will train with and learn Food and Beverage operations to fill in as needed. * Keep front desk and other area workstations clean, tidy and organized * Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required. * Shifts may vary by hotel: 10pm - 6am or 11pm - 7am. Job Requirements: * Previous experience working as a front desk agent or in a similar role to work night shift. * A high school diploma or equivalent vocational training certificate. * Experience working at a hotel establishment (highly desired). * Proficiency with computers. * Basic math skills. * Ability to provide excellent customer service and maintain consistent professional demeanor. * Able to work independently during an overnight shift with no supervision. * The ability to input and access information in the property management system and/or points-of-sale system. * Great verbal and written communication skills. * Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: * Comprehensive benefits package including medical, dental, and vision * Life insurance * Pet Insurance * Short and long-term disability * Paid time off and holidays * Tuition assistance Financial & Occupational Wellness: All Associates * Competitive Compensation with incentives (incentives vary by position) * 401K Savings Plan, 50% matching up to 10% of compensation * Associate referral program * Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates * Fundraising matching funds program * Team volunteer opportunities * 24/7 chaplain services * Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job DescriptionDescription: As a Front Desk Agent at Home2 Suites - Wilmington, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality. Key Responsibilities: • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotel’s security systems and report any unusual activities or safety concerns to management., • Ensure that guests’ personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergencies. Requirements: Qualifications: • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: * Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. * Maintain positive guest relations at all times. * Resolve guest complaints and ensure guest satisfaction. * Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. * Process all guest check-ins and verify registration information with the guest. * Handle overbooked or 'walked' guests. * Accept and record wake-up call requests. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Resolve discrepancies on the room status report with housekeeping. * You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: * Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm * Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: * Previous experience working as a front desk agent or in a similar role. * A high school diploma or equivalent vocational training certificate. * Experience working at a hotel establishment (highly desired). * Proficiency with computers. * Basic math skills. * Ability to provide excellent customer service and maintain a professional demeanor at all times. * Ability to input and access information in the property management system and/or points-of-sale system. * Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. * Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. * Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: * Great verbal and written communication skills. * The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: * Comprehensive benefits package including medical, dental, and vision * Life insurance * Pet Insurance * Short and long-term disability * Paid time off and holidays * Tuition assistance Financial & Occupational Wellness: All Associates * Competitive Compensation with incentives (incentives vary by position) * 401K Savings Plan with 50% matching funds * Associate referral program * Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates * Fundraising matching funds program * Team volunteer opportunities * 24/7 chaplain services * Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: * Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. * Maintain positive guest relations at all times. * Resolve guest complaints and ensure guest satisfaction. * Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. * Process all guest check-ins and verify registration information with the guest. * Handle overbooked or 'walked' guests. * Accept and record wake-up call requests. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Resolve discrepancies on the room status report with housekeeping. * You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: * Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm * Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: * Previous experience working as a front desk agent or in a similar role. * A high school diploma or equivalent vocational training certificate. * Experience working at a hotel establishment (highly desired). * Proficiency with computers. * Basic math skills. * Ability to provide excellent customer service and maintain a professional demeanor at all times. * Ability to input and access information in the property management system and/or points-of-sale system. * Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. * Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. * Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: * Great verbal and written communication skills. * The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: * Comprehensive benefits package including medical, dental, and vision * Life insurance * Pet Insurance * Short and long-term disability * Paid time off and holidays * Tuition assistance Financial & Occupational Wellness: All Associates * Competitive Compensation with incentives (incentives vary by position) * 401K Savings Plan with 50% matching funds * Associate referral program * Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates * Fundraising matching funds program * Team volunteer opportunities * 24/7 chaplain services * Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards. PREREQUISITES/QUALIFIC ATIONS: · Front Desk or Guest Services experience preferred. · Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public. · High School Diploma or GED equivalent. · Skilled at hotel computer operations for reservations, reports, and guest services. · Able to work a variety of shifts and weekends. · Demonstrated ability to lead by example. DUTIES AND RESPONSIBILITIES: · The expectation of this position requires a 30-40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner. · Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. · Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen. · Explain at check-in all necessary information for guests’ to access Internet and in room entertainment. · Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area. · Know and be able to provide information about local attractions and restaurants and give directions when asked. · Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates. · Attend training sessions as required by your Supervisor. · When available, proactively assist teams during breakfast and social events to provide high quality guest service. · Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out. · Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment · Promote the loyalty of the brand and Summit Hospitality Group · Duties are subject to change and additional responsibilities/tasks may be assigned WORK ENVIRONMENT: · Flexible work schedule including nights and weekends · Ability to arrive on time as scheduled · Ability to stand, sit, reach, bend, stretch for extended periods of time · Operate computer and brand equipment for Check-In and Check-Out · Ability to lift 30 lbs. · Fast pace and often under pressure to perform · Team environment requiring patience and high level of communication Benefits: Fulltime Employees · Personal time after 90-days · Insurance benefits after 90-days · Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Job Description Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS. Part-Time Benefits • Insurance (Medical, Dental and Vision), • Supplemental Insurance, • Enhanced Paid Time Off (PTO) Plan, • Paid Training, • Receiving accommodation reservations from visitors, • Taking the details of all arriving guests including payment information, • Allocating rooms to all guests, • Providing information to guests about the procedures, policies, and facilities of the hotel, • Providing the guest with the necessary tourism information, • Handling all customer concerns and queries, • Issuing receipts to the guests, • Ensuring the safety and security of all guests, • Maintain all guest reservations in accordance with credit card security requirements, • Balance and properly account for cash drawer at the desk for each shift, • Maintain all training requirements as set forth by General Manager, • Assisting guests with safety deposit box forms and keys as outlined by GM, • Wear a provided uniform and name tag at all times on the property, • Perform routine cleaning throughout the work area, • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department, • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel, • Respond to guest’s requests for immediate repairs, • Report lost-and-found items in accordance with hotel procedures, • High school diploma or equivalent, • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time, • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities, • Must display very good organization and time management skills, • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, • Must be able to regularly lift and carry up to 20 pounds without assistance

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

Crestline Hotels and Resorts - - Responsibilities: Resolve guest complaints, ensuring guest satisfaction; Operate P.Property Management System) and maintain security of system; Verify and balance various accounts and run end of day reports; Process currency exchange and payments to guest accounts;

Saber Healthcare Group - 3800 Independence Boulevard - Responsibilities: Greet members and guests; Answer phone calls and inquiries; Provide service to individuals; Perform administrative tasks; Maintain a welcoming front-desk environment.

Firehouse Subs - 5920 Carolina Beach Road - Responsibilities: Process customer transactions using POS system; Maintain organized workspace; Provide excellent customer service; Assist with restaurant functions such as food preparation or cleaning as directed; Maintain a safe and sanitary work environ

The Fresh Market - - Responsibilities: Consistently provide excellent guest service; Engage with guests to learn their wants and needs; Maintain knowledge of products and weekly ad items; Merchandising and stocking products and specialty items throughout the day; Gather shopping carts from the park

Walmart Stores - 5226 Sigmon Road - Responsibilities: Help customers find the products they are looking for; Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments; Pack ready-to-sell products in proper containers and stock displays; Prepare and serve

Home Depot - - Responsibilities: Process Checkout and/or Return transactions; Monitor and maintain the Self-Checkout area; Assist in the supervision, coaching and training of other Front End Associates; Expedite price checks and approve Point of Sale transactions and markdowns; Provide first level

Daily Operating Report, Discount Programs, Tax Reports); Prepare and distribute month-end reports; Audit and reconcile Front Desk and Cashiers work; reconcile and transmit credit cards timely; Input and update financial information into corporate communications network.

Walmart - 5135 Carolina Beach Rd - [Retail Associate / Team Member / up to $26-hr] - As a Cashier at Walmart, you'll: Smile, greet, and thank customers with a positive attitude; Stand for long periods of time while checking out customers quickly and accurately; Keep your area clean and presentable;

Sam's Club - 8035 Market Street - Responsibilities: Help customers find the products they are looking for; Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments; Pack ready-to-sell products in proper containers and stock displays; Prepare and serve r

Responsibilities: Packs member orders into boxes and transfers items to a separate cart for cashiers; Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed; Supports front-end operations and cashier workflow as needed.

Ulta Beauty - - Responsibilities: Greet and engage guests to provide exceptional service and tailor recommendations; Process sales, refunds, and exchanges at the cashwrap; Assist in training new cashiers and cross-training other associates; Maintain replenishment and organization of cashwrap displa

Responsibilities: Process member purchases accurately and provide high-quality member service at the checkout.

Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.As a Pizza Hut Customer Service Representative, you'll take orders in person and by phone, cashier, serve customers, answer questions, and ensure our restau

GPM Investments - - Responsibilities: Greet every customer with a smile and run the register with accuracy and speed; Become an expert in lottery, cigarette, and alcohol sales ensuring compliance with all age verification and legal requirements; Keep the inside and outside of the store clean and s

Processes member orders and collects payment while providing a high level of member service.Performs cleanup, department setup and closing tasks as necessary.We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral h

GPM Investments - - Responsibilities: Greet every customer with a smile and run the register with accuracy and speed; Become an expert in lottery, cigarette, and alcohol sales ensuring compliance with all age verification and legal requirements; Offer friendly service and upsell customers when pos

Restaurant Team Member - Cashier.At Panera, our people come first.If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the wayyou're in the right spot.We're here to help you succeed every day, in every way.Get ready to rise and

GPM Investments - - Responsibilities: Greet customers and run the register with accuracy and speed; Become an expert in lottery, cigarette, and alcohol sales ensuring compliance with all age verification and legal requirements; Upsell customers when possible to increase sales; Keep the inside and

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards ass

GPM Investments - - Responsibilities: Greet every customer with a smile and run the register with accuracy and speed; Become an expert in lottery, cigarette, and alcohol sales ensuring compliance with all age verification and legal requirements; Offer friendly service and upsell customers when pos

Retail Operations Job Requisition: 473674.Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, our 82,000 associates work in stores, distribution centers, and offices across the Southeast and Mid-Atlantic regions of the United S

Cashier (Customer Service Associate).This role has a minimum base pay from $15.As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers.Our Cashiers are responsible for providing excellent customer service through greeting customers, checking o

Store 2709202: 1620 Airport Blvd, Wilmington, North Carolina 28405.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer