Front Desk Agent- Full Time
hace 29 días
Wichita
Job DescriptionDescription: • Register and assign rooms to guests., • Issue room key and escort instructions to Guest Service Agent or directly to guest., • Sort, and track incoming mail and messages., • Transmit and receive messages using all communication avenues., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep record of room availability and rate., • Compute bill, collect payment, and make change for guests., • Make, confirm, and cancel reservations via all communication avenues., • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable., • Make reservation, transportation, or entertainment reservations for guest., • Deposit guest valuables in hotel safe deposit box., • Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements: • Must have hotel experience., • Must have a comprehensive knowledge of all hotel departments and functions., • Must have good mathematical and computer skills., • High school education required. Relevant training and experience and additional education preferred., • CPR and first aid training preferred., • Additional language ability preferred., • Adjusts to high-pressure conditions and is open to change., • Assumes responsibility for personal growth and development., • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates., • Understands and communicates the Stepstone Mission and Core values., • Expresses ideas and conveys information clearly, effectively, and professionally., • Actively listens to others., • Conveys company information, decision, or problems to appropriate parties on a timely basis., • Works to resolve disagreements and is respectful of peers and co-workers., • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, reading., • Minimum pulling of 20 pounds., • Other duties may be assigned