Front desk agent jobs in West Palm Beach, FloridaCreate job alerts

Courtyard by Marriott - JobID: BFD21003C3F00C7D93CAA2460AF0ED39 [Front Desk Agent / Concierge] As an Events Specialist at Courtyard by Marriott, you'll: Plan and execute various events, including conferences, weddings, and corporate meetings; Coordinate with clients to understand their needs and pre

Ulta Beauty - 2568 PGA Blvd [Front Desk Agent / Concierge] As a Guest Coordinator at Ulta Beauty, you'll: Acknowledge all customers within 30 seconds of entering the Salon pro-hair area; Inform customers of current promotions and provide knowledgeable, professional product recommendations to guests;

Job DescriptionDescription: Position Overview: The PBX/Reservation Agent at Palm House plays a vital role in delivering a seamless and personalized experience for guests from their very first interaction. Acting as both the primary reservation coordinator and front-line communicator, this role ensures accurate bookings, attentive guest service, and smooth internal communication. The ideal candidate is detail-oriented, articulate, and customer-focused, with experience in luxury hospitality and proficiency with hotel reservation systems such as Opera. This position upholds the highest standards of service, reflecting Forbes-level excellence in every guest interaction. Key Responsibilities: Reservation Management: • Handle all guest reservation inquiries received via phone, email, or online channels., • Accurately enter, update, and manage individual and group bookings in Opera or an equivalent reservation system., • Communicate booking confirmations and modifications promptly to guests and relevant departments (Front Office, Housekeeping, Sales)., • Monitor availability and inventory across room categories to maximize occupancy and revenue, in coordination with Revenue Management., • Maintain knowledge of all room types, amenities, packages, rates, and promotions to upsell appropriately. Guest Relations & Service: • Serve as the first point of contact for guests, providing courteous, professional, and knowledgeable service., • Respond to special requests (room preferences, early arrivals, amenities) and note appropriately in guest profiles., • Resolve booking conflicts or guest issues professionally, escalating to leadership when necessary., • Build rapport with repeat guests and assist in developing guest profiles for future personalization., • Coordinate with the concierge or guest services team for pre-arrival planning or VIP arrangements. PBX & Communication Duties: • Manage incoming calls through the PBX system efficiently, directing calls accurately and providing information to guests or internal teams., • Provide prompt and professional phone service, representing the Palm House brand with luxury-level service standards., • Assist in managing internal communication and guest requests routed through the PBX system. Administrative & Reporting: • Assist with daily and weekly reservation reports for occupancy forecasting, arrivals, and cancellations., • Work closely with the Sales team on group blocks, rooming lists, and VIP reservations., • Monitor and reconcile third-party bookings to ensure rate parity and accuracy., • Maintain reservation records in compliance with privacy and data protection policies. Qualifications: • High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management, Business, or related field preferred., • 1–2 years of experience in hotel reservations, front office, or customer service—preferably in a luxury hotel setting., • Proficiency with Opera, booking engines, PBX systems, and Microsoft Office Suite., • Strong communication, interpersonal, and problem-solving skills., • Ability to multitask in a high-pressure, detail-driven environment., • Passion for luxury service and guest satisfaction consistent with Forbes standards. Physical Requirements: • Ability to sit for extended periods while working at a desk or computer., • Manual dexterity to operate office equipment, including phones, keyboards, and printers., • Ability to lift up to 10 pounds occasionally (e.g., office supplies or materials)., • Ability to work flexible schedules, including weekends or holidays as business needs dictate.Requirements:

Enterprise - JobID: 533573 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Job DescriptionDescription: As a Front Desk Agent, you will serve as the face of the hotel, delivering an exceptional first and last impression to every guest. This role requires a polished, professional demeanor and a warm, welcoming approach. You will be responsible for managing the check-in and check-out process, handling reservations and guest inquiries, and ensuring all interactions reflect the highest standards of hospitality and service. Your efficiency, attention to detail, and ability to multitask are critical in maintaining smooth front desk operations and an outstanding guest experience. Requirements: Key Responsibilities Guest Services & Experience • Greet all guests warmly upon arrival and departure with a professional and courteous demeanor., • Conduct efficient and accurate check-in/check-out procedures., • Provide personalized service to ensure each guest feels welcome, valued, and informed., • Manage room reservations, cancellations, and modifications using hotel property management systems (PMS)., • Ensure all guest information is accurately recorded and updated in the system., • Process payments, handle billing inquiries, and ensure account accuracy., • Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment., • Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate manager when necessary., • Provide guests with accurate information regarding hotel amenities, operating hours, and services., • Offer recommendations and directions to local attractions, restaurants, and points of interest., • Maintain a clean and organized front desk and lobby area., • Prepare reports, manage key control, and conduct end-of-shift audits as required. Education & Experience • High school diploma or equivalent required., • Prior experience in a hotel front desk, guest services, or customer service role preferred., • Excellent verbal and written communication skills., • Strong interpersonal and conflict resolution skills., • Ability to handle high-pressure situations with poise and professionalism., • Detail-oriented with strong organizational and multitasking abilities., • Must be able to stand for extended periods during shift hours., • Must be able to walk, bend, reach, and lift up to 25 pounds occasionally., • A neat, professional, and well-groomed appearance is required in accordance with company grooming standards.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: • Completes daily duties and checklist to ensure the front desk operates smoothly., • Assists guests with their requests in an appropriate manner., • Handles guest’s complaints in a positive manner., • Knows when to communicate guest complaints to the Supervisor/Manager on duty., • Make decisions that benefit the hotel and the hotel guests., • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction., • Understands how a hotel and all the hotels departments operate., • Is able to work with a variety of people without any problems., • Is friendly and courteous towards guests and peers., • Has a pleasant speaking voice., • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business., • Is able to anticipate guest needs., • Makes hotel reservations and notes special details., • Takes incoming calls and transfers to other departments accordingly., • Provides guests with accurate hotel facility information., • Handles Concierge duties when the Concierge is not on duty., • Gives proper pass on during shift change., • Monitors hotel room key inventory. Ensures we get all keys back at check out., • Maintain all front desk logs for back up purposes., • Keeps front desk area cleaned and organized., • Other duties as assigned Job Requirements: • Computer Skills, • Multi task and fast learner ability, • Flexible, • Detail Oriented

Job DescriptionDescription: Welcome to Doubletree West Palm Beach Airport At Doubletree West Palm Beach Airport, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in West Palm Beach Florida, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Responsibilities • Greet guests upon arrival with a warm and friendly demeanor, • Manage check-in and check-out processes efficiently., • Handle guest inquiries and provide information about hotel services and local attractions., • Maintain accurate records of guest reservations and billing information., • Operate phone systems to manage incoming calls and direct them appropriately., • Assist with special requests or accommodations to enhance the guest experience., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Address any guest complaints or concerns promptly and professionally.Requirements:, • Previous experience in front desk operations or hospitality management is preferred., • Strong phone etiquette and communication skills are essential., • Familiarity with hotel management software is a plus., • Bilingual abilities are highly desirable to accommodate diverse guests., • Ability to work flexible hours, including weekends and holidays as needed., • Excellent organizational skills with attention to detail., • 401(k), • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off

Job Description The Front Desk Agent floater team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors., • Maintain the “key” control system and assure that all keys are locked and accounted for at all times., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel This position will require travel between multiple locations. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations, • Previous work experience in the hospitality industry or hospitality degree program highly preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently. Escort V.I.P.’s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay. ESSENTIALS JOB FUNCTIONS: 1. Welcome guests upon their arrival and assign rooms., 2. Meet and exceed guests’ expectations by anticipating the services they might require., 3. Perform all check-in and check-out tasks., 4. Manage online and phone reservations., 5. Inform guests about payment methods and verify their credit card data., 6. Register guests collecting necessary information., 7. Maintain complete knowledge of: a) All hotel features/services, hours of operation. b) All hotel restaurant food concepts, menu price range, dress code and ambiance. c) All hotel room types, number/names, layout, appointments, amenities and locations. d) All hotel room rates, special packages and promotions. e) Daily house count and expected arrivals/departures (particularly V.I.P.s). f) Scheduled daily group activities, names and location of meeting/banquet rooms. g) Local events, attractions, holiday schedules. 8. Maintain complete knowledge and comply with all hotel and departmental policies and procedures., 9. Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs., 10. Upsell room types, additional amenities and services, when appropriate., 11. Maintain updated records of bookings and payments., 12. Collect payments, make change., 13. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times., 14. Obtain department keys and beeper/radio; ensure security of such., 15. Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions., 16. Access all functions of computer system in accordance with departmental specifications., 17. Set up work station with necessary supplies; maintain cleanliness throughout shift., 18. Legibly complete requisitions for additional supplies/materials and submit to manager., 19. Maintain updated resource materials on all vendors and information to accommodate guest requests., 20. Review designated in-house guest list and be familiar with guests’ names and room locations., 21. Answer department telephone within 3 rings, using correct salutations and telephone etiquette., 22. Assist guests with room reservations., 23. Perform pre-arrival calls following departmental standards., 24. Accommodate all guest requests expediently and courteously., 25. Follow up with designated hotel personnel to ensure completion of request., 26. Coordinate guest requests with designated vendors according to departmental standards, to include: · Room accommodations · Airline reservations, changes, cancellations · Transportation from hotel to airport and return · Bus/train transportation · Limousine reservations · Car rentals · Car repair and servicing · Charter flights/rentals · Babysitting services · Banking/financial services · Business center services/fax or telex services/mailing and delivery services. · Interpretation services. · Notary services · Restaurant reservations, nightclub activities · Dry cleaning, laundry, alterations, repairs · Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities. · Formal wear rentals · Flowers · Salon appointments · Shoe shines · Shopping services · Movie/theater/attraction tickets · Sightseeing tours · Medical services · Religious services 27. Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes., 28. Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift., 29. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction., 30. Assist guests in locating and retrieving lost luggage., 31. Distribute all guest and departmental mail., 32. Monitor, send and distribute guest faxes., 33. Inspect blocked V.I.P. rooms, using company procedures an checklists, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation., 34. Meet V.I.P.’s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing., 35. Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards., 36. Assist guests in locating and retrieving lost luggage., 37. Distribute all guest and departmental mail., 38. Monitor, send and distribute guest faxes., 39. Assist guests with purchases and selection of retail items. Record and process sales and payments., 40. Monitor and maintain the cleanliness of the lobby and work areas., 41. Take, record and relay message accurately, completely and legibly., 42. Successful completion of the training/certification process., 43. Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations., 44. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager., 45. Handle emergency calls., 46. Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees., 47. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests., 48. Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working., 49. Perform other duties as assigned by supervisor. Secondary Functions: 1. Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned., 2. Provide guest room and hotel tours., 3. Legibly document maintenance needs on work orders and submit to manager. Qualifications: Essential: • High School Diploma or equivalent., • Ability to pleasantly communicate with proper grammar in English., • Ability to provide legible communication., • Ability to compute basic mathematical calculations., • One year experience in a guest service position in a luxury hospitality property., • Thorough knowledge of hotel services and amenities., • Availability to work holidays, weekends and periods of high demand., • Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences., • Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents., • Writing - communicates effectively in writing as appropriate for the needs of the audience., • Computer Skills - Proficient with Microsoft Office Suite or related software., • Excellent guests service skills and passion for hospitality., • Excellent telephone etiquette skills., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • Good knowledge of hotel PMS systems., • College or training in hospitality industry., • Certification or previous training in guest relations, liquor, wine and food service., • Previous luxury guest service training., • Fluent in a secondary language., • Valid driver’s license., • Good driving record.

Job Description Come work at White Elephant Palm Beach, awarded #1 Resort in Florida, #2 Resort in the Continental US, and #19 Best Hotel in the World - Travel + Leisure Magazine’s World’s Best Awards 2022. White Elephant Palm Beach is hiring for the part-Time position of Overnight Front Desk Agent for a luxury boutique hotel. *Must be available to work weekends & holidays. *Hours of the shift typically 11pm - 7am. The Overnight Audit/Front Desk responsibilities include: • Check-in/check-out hotel guests, • Process all payments according to established hotel requirements Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest’s surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. • Greet all guests upon arrival with a warm welcome., • Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests., • Be able to rectify problems with guest or co-workers in a diplomatic and timely manner., • Give the guest undivided attention while handling information/requests., • Promote all hotel functions and facilities., • Assist guest to understand their folios upon check out and rectify any billing issues presented., • Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations., • Be able to make guest reservations for Hotel, Spa, Golf and Dining., • Actively engage guests at all times, greet all guests in passing, • Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion., • Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction., • Cash handling experience is an asset., • Deposit all monies taken in during your shift according to the procedures., • Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants)., • Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa., • Be able to maintain enough supplies at the desk for the day’s use., • Must be able to work a flexible schedule including day/night shifts, weekends and holidays, • Submit all lost and found articles accompanied by a Lost and Found report., • Be able to communicate with other departments to collaborate resolutions to issues presented., • Be able to answer the phone according to the procedures., • Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest., • Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership., • Provide other assistance to guests as necessary to ensure the highest quality of service., • Familiar with property, departments, hours of operation, and services & daily events of the resort., • Answer phone calls within 3 rings using proper greeting and etiquette., • Follow up with guests to ensure their requests or problems have been met to their satisfaction., • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies., • Ability to make long distance, international, or special billing telephone calls., • Monitor/respond to guest written requests via email / Zingle messaging service., • Answer basic Front Office related questions., • Properly send, receive, and log faxes in a timely manner., • Properly accept, log, and maintain guest mail in an organized manner., • Report, log, and follow-up on telephone equipment malfunctions., • Confirm, log, and deliver wake-up calls, • Use and explain the use of TDD equipment for hearing impaired. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job Description Schedule: Part time; Saturdays and Sundays The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities for management The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Experience and Education • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionDescription: We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, typing., • Minimum pulling of 20 pounds., • Standing for long periods of time., • Working weekends is a requirement.

Job Description Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you! We’re currently seeking a Front Desk Associate to join our resort team at Palm Beach Shores Resort. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Palm Beach Shores Resort Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404 Pay Rate: $18.50/hr Shifts: Primarily PM Shift, May include a weekend shift What You'll Do: * Greet every guest with a smile and provide outstanding customer service from check-in to check-out * Answer guest inquiries and resolve issues quickly and professionally * Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk procedures, including key control and registration audits * Ensure confidentiality and security protocols are followed * Collaborate with the team to keep operations running smoothly * Take initiative and support various tasks as needed What We’re Looking For: * A friendly, dependable, and customer-focused personality * Strong communication and multitasking skills * Basic math skills and comfort handling payments * Ability to stay organized in a busy environment * Tech-savvy with a willingness to learn new systems * Detail-oriented and trustworthy with guest information * Previous hospitality or customer service experience is a plus * Flexibility to work weekends and holidays as needed Why Join Us? * Work in a welcoming, team-oriented resort environment * Opportunities to grow within hospitality and resort operations * Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Four Seasons - 2800 South Ocean Boulevard [Front Desk Agent / Night Auditor] As a Reservations Sales Specialist at Four Seasons, you'll: Assist customers in booking hotel reservations; Provide exceptional customer service over the phone and via email; Utilize computer systems to input and update res

Job Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. For more information visit The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. Job Overview: • Greet and welcome guests, assist, and provide directions and information to guests and visitors., • Register guests, manage reservations and provide information about rooms, rates and the property and amenities., • Coordinate all guest requests for special arrangements or services, courteously and efficiently., • Escort V.I.P.’s to assigned guest rooms, informing guests of services, features and room amenities., • Attend to immediate needs of guests upon arrival and follow through throughout stay., • Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Essential Job Functions: • Welcome guests upon their arrival and assign rooms., • Meet and exceed guests’ expectations by anticipating the services they might require., • Perform all check-in and check-out tasks., • Manage online and phone reservations., • Inform guests about payment methods and verify their credit card data., • Register guests collecting necessary information., • Maintain complete knowledge of:, • All hotel features/services, hours of operation., • All hotel restaurant food concepts, menu price range, dress code and ambiance., • All hotel room types, number/names, layout, appointments, amenities and locations., • All hotel room rates, special packages and promotions., • Daily house count and expected arrivals/departures (particularly V.I.P.s)., • Scheduled daily group activities, names and location of meeting/banquet rooms., • Local events, attractions, holiday schedules., • Maintain complete knowledge and comply with all hotel and departmental policies and procedures., • Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs., • Upsell room types, additional amenities and services, when appropriate., • Maintain updated records of bookings and payments., • Collect payments, make change., • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times., • Obtain department keys and beeper/radio; ensure security of such., • Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records., • Tracks room revenue, occupancy rates, and other front office operating statistics., • Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office., • Handle end-of-day bookkeeping, auditing and account reconciliation, • Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions., • Access all functions of computer system in accordance with departmental specifications., • Set up work station with necessary supplies; maintain cleanliness throughout shift., • Legibly complete requisitions for additional supplies/materials and submit to manager., • Maintain updated resource materials on all vendors and information to accommodate guest requests., • Review designated in-house guest list and be familiar with guests’ names and room locations., • Answer department telephone within 3 rings, using correct salutations and telephone etiquette., • Assist guests with room reservations., • Perform pre-arrival calls following departmental standards., • Accommodate all guest requests expediently and courteously., • Follow up with designated hotel personnel to ensure completion of request., • Coordinate guest requests with designated vendors according to departmental standards, to include:, • Room accommodations, • Airline reservations, changes, cancellations, • Transportation from hotel to airport and return, • Bus/train transportation, • Limousine reservations, • Car rentals, • Car repair and servicing, • Charter flights/rentals, • Babysitting services, • Banking/financial services, • Business center services/fax or telex services/mailing and delivery services., • Interpretation services., • Notary services, • Restaurant reservations, nightclub activities, • Dry cleaning, laundry, alterations, repairs, • Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities., • Formal wear rentals, • Flowers, • Salon appointments, • Shoe shines, • Shopping services, • Movie/theater/attraction tickets, • Sightseeing tours, • Medical services, • Religious services, • Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes., • Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift., • Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction., • Assist guests in locating and retrieving lost luggage., • Distribute all guest and departmental mail., • Monitor, send and distribute guest faxes., • Inspect blocked V.I.P. rooms, using company procedures a checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation., • Meet V.I.P.’s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing., • Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards., • Assist guests in locating and retrieving lost luggage., • Distribute all guest and departmental mail., • Monitor, send and distribute guest faxes., • Assist guests with purchases and selection of retail items. Record and process sales and payments., • Monitor and maintain the cleanliness of the lobby and work areas., • Take, record and relay message accurately, completely and legibly., • Successful completion of the training/certification process., • Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations., • Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager., • Handle emergency calls., • Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests., • Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working., • Perform other duties as assigned by supervisor. Secondary Job Functions: • Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned., • Provide guest room and hotel tours., • Legibly document maintenance needs on work orders and submit to manager. Qualifications: • Ability to enforce hotel’s standards, policies and procedures with Bell/Valet staff., • Ability to input and access data in computer., • Ability to focus attention on guest needs, remaining calm and courteous., • Ability to promote positive relations with all individuals who approach the Front Desk and by telephone, • Ability to think clearly, quickly, maintain concentration and make concise decisions., • Ability to prioritize, organize and follow up., • Ability to focus attention on details., • Ability to maintain confidentiality of all guest information and pertinent hotel information., • Ability to ensure security of guest room access., • Ability to work well under pressure of coordinating guest requests at any given time., • Ability to perform job functions with minimal supervision., • Ability to exert physical effort in assisting with amenities or transporting items., • Ability to work cohesively with other departments and co-workers as part of a team. Education/Experience Requirements: • High School Diploma or equivalent., • Ability to pleasantly communicate with proper grammar in English., • Ability to provide legible communication., • Ability to compute basic mathematical calculations., • One year experience in a guest service position in a luxury hospitality property., • Thorough knowledge of hotel services and amenities., • Availability to work holidays, weekends and periods of high demand., • Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences., • Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents., • Writing - communicates effectively in writing as appropriate for the needs of the audience., • Computer Skills - Proficient with Microsoft Office Suite or related software., • Excellent guests service skills and passion for hospitality., • Excellent telephone etiquette skills., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • Good knowledge of hotel PMS systems., • Good knowledge of local area, services and points of interests. Desirable: • College or training in hospitality industry., • Certification or previous training in guest relations, liquor, wine and food service., • Previous luxury guest service training., • Previous administrative and accounting experience., • Fluent in a secondary language., • Valid driver’s license., • Good driving record. Physical Requirements: • Ability to remain stationary at assigned post for extended periods of time., • Ability to work the overnight shift., • Continuous movement throughout the hotel front office areas., • Ability to use hands to handle, control, or feel objects, tools, or controls., • Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule.

Job Description Position: Overnight Part time Front Desk Agent Reports To: General Manager Responsibilities: Assist guests and residents with any needs in a professional, organized, and timely manner during the overnight shift. Communicates guests feed back and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards. Completes all necessary reports during the overnight shift Physical Requirements: Must be able to stand for long periods of time. Job Functions: • Completes daily duties and checklist to ensure the front desk operates smoothly., • Manages the front desk operation during the evening and overnight shifts when scheduled., • Assists guests and residents with their requests in an appropriate manner., • Handles any complaints in a positive manner., • Knows when to communicate guest and resident needs to the Manager on duty., • Make decisions that benefit the hotel, residence and its guests., • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction., • Understands how a hotel and all the hotels departments operate., • Is able to work with a variety of people without any problems., • Is friendly and courteous towards guests, residents and peers., • Has a pleasant speaking voice., • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business., • Is able to anticipate guest and resident needs., • Makes hotel reservations and notes special details., • Takes incoming calls and assists guests., • Provides guests with accurate facility information., • Handles Concierge duties as assigned, • Gives proper pass on details during shift change., • Monitors hotel room key inventory. Ensures we get all keys back at check out., • Maintain all front desk logs for back up purposes., • Keeps front desk area cleaned and organized., • Computer Skills, • Multi task and fast learner ability, • Flexible Pay: $16.00 per hour Benefits: • Employee discount, • 8 hour shift, • Evening shift, • Holidays, • Night shift, • Overnight shift, • Night Shift (Required)