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Job Description TRG Management, a premier property management company experienced with all types of housing, including mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We’re actively seeking a Leasing Consultant in Fort Lauderdale, FL. This role will collaborate directly with the property management team to provide residents with great service. Essential Functions and Responsibilities: • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Property Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time. We are a Drug-Free Workplace. Company DescriptionTRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As a Guest Services Agent at MVW, you will assist in providing our

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.

Previous experience as a front desk agent or in a customer service role is preferred. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Answer phone calls and respond to online inquiries in a timely and professional mann

The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Previous experience as a front desk agent or in a customer service role is preferred. Answer phone calls and respond to online inquiries in a timely and professional mann

Job DescriptionDescription: Job Description The PBX/Reservation Agent at Palm House plays a vital role in delivering a seamless and personalized experience for guests from their very first interaction. Acting as both the primary reservation coordinator and front-line communicator, this role ensures accurate bookings, attentive guest service, and smooth internal communication. The ideal candidate is detail-oriented, articulate, and customer-focused, with experience in luxury hospitality and proficiency with hotel reservation systems such as Opera. This position upholds the highest standards of service, reflecting Forbes-level excellence in every guest interaction.? Key Responsibilities Reservation Management • Handle all guest reservation inquiries received via phone, email, or online channels., • Accurately enter, update, and manage individual and group bookings in Opera or an equivalent reservation system., • Communicate booking confirmations and modifications promptly to guests and relevant departments (Front Office, Housekeeping, Sales)., • Monitor availability and inventory across room categories to maximize occupancy and revenue, in coordination with Revenue Management., • Serve as the first point of contact for guests, providing courteous, professional, and knowledgeable service., • Respond to special requests (room preferences, early arrivals, amenities) and note appropriately in guest profiles., • Resolve booking conflicts or guest issues professionally, escalating to leadership when necessary., • Build rapport with repeat guests and assist in developing guest profiles for future personalization., • Manage incoming calls through the PBX system efficiently, directing calls accurately and providing information to guests or internal teams., • Provide prompt and professional phone service, representing the Palm House brand with luxury-level service standards., • Assist in managing internal communication and guest requests routed through the PBX system., • Assist with daily and weekly reservation reports for occupancy forecasting, arrivals, and cancellations., • Work closely with the Sales team on group blocks, rooming lists, and VIP reservations., • Monitor and reconcile third-party bookings to ensure rate parity and accuracy., • High school diploma or equivalent required; associate or bachelor’s degree in hospitality management, Business, or related field preferred., • 1–2 years of experience in hotel reservations, front office, or customer service—preferably in a luxury hotel setting., • Proficiency with Opera, booking engines, PBX systems, and Microsoft Office Suite., • Strong communication, interpersonal, and problem-solving skills., • Ability to multitask in a high-pressure, detail-driven environment., • Ability to sit for extended periods while working at a desk or computer., • Manual dexterity to operate office equipment, including phones, keyboards, and printers.?, • Ability to lift up to 10 pounds occasionally (e.g., office supplies or materials). At Palm House, we believe our strength comes from our people. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. We value different perspectives and experiences and strive to create an environment where everyone feels they belong. Requirements:

Job DescriptionDescription: Job Summary: The Front Desk Agent serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless experience from arrival to departure. This role requires a polished, professional demeanor and the ability to anticipate guest needs in a luxury hotel environment. The Guest Service Agent plays a critical role in creating lasting impressions and ensuring every guest has a memorable experience. Key Responsibilities: • Guest Relations:, • Greet and welcome guests with warmth and friendliness, ensuring they feel valued from the moment they arrive., • Provide personalized service, addressing guests by name and anticipating their specific needs to enhance their experience., • Check-In/Check-Out Procedures:, • Efficiently manage the check-in and check-out process, ensuring accurate reservation details and billing information., • Assist guests with room assignments, special requests, and luggage services to ensure a smooth and stress-free arrival and departure., • Information and Recommendations:, • Provide guests with information about hotel amenities, services, and local attractions, offering tailored recommendations based on their preferences., • Handle inquiries, resolve complaints, and ensure guest satisfaction by demonstrating professionalism, empathy, and prompt action., • Communication and Collaboration:, • Coordinate with housekeeping, concierge, and other departments to ensure guest requests are fulfilled promptly and effectively., • Maintain clear, efficient communication with team members and management to ensure seamless hotel operations., • Administrative Duties:, • Process reservations, cancellations, and modifications accurately using hotel management software., • Maintain accurate guest records, ensuring confidentiality and safeguarding personal information., • Service Excellence:, • Consistently uphold the hotel’s luxury standards by providing high-quality service and anticipating guest needs., • Education:, • High school diploma or equivalent required; a degree in Hospitality Management is a plus., • Experience:, • 1+ years of experience in a guest service role, preferably in a luxury hotel or similar hospitality setting., • Skills & Abilities:, • Strong communication, interpersonal, and customer service skills., • Proficiency in hotel management software and Microsoft Office Suite., • Ability to multitask and handle multiple guest requests in a fast-paced environment., • Fast-paced environment with constant guest interaction., • Ability to stand for long periods (up to 8 hours) during shifts., • Ability to lift and carry up to 25 lbs of guest luggage or other items when needed., • Capability to bend, stoop, and kneel to assist with guest services, such as reaching items or attending to lower-level tasks., • Manual dexterity to operate the computer and other hotel equipment. At Palm House, we believe our strength comes from our people. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. We value different perspectives and experiences and strive to create an environment where everyone feels they belong. Requirements:

Job Description Position: Overnight Part time Front Desk Agent Reports To: General Manager Responsibilities: Assist guests and residents with any needs in a professional, organized, and timely manner during the overnight shift. Communicates guests feed back and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards. Completes all necessary reports during the overnight shift Physical Requirements: Must be able to stand for long periods of time. Job Functions: • Completes daily duties and checklist to ensure the front desk operates smoothly., • Manages the front desk operation during the evening and overnight shifts when scheduled., • Assists guests and residents with their requests in an appropriate manner., • Handles any complaints in a positive manner., • Knows when to communicate guest and resident needs to the Manager on duty., • Make decisions that benefit the hotel, residence and its guests., • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction., • Understands how a hotel and all the hotels departments operate., • Is able to work with a variety of people without any problems., • Is friendly and courteous towards guests, residents and peers., • Has a pleasant speaking voice., • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business., • Is able to anticipate guest and resident needs., • Makes hotel reservations and notes special details., • Takes incoming calls and assists guests., • Provides guests with accurate facility information., • Handles Concierge duties as assigned, • Gives proper pass on details during shift change., • Monitors hotel room key inventory. Ensures we get all keys back at check out., • Maintain all front desk logs for back up purposes., • Keeps front desk area cleaned and organized., • Computer Skills, • Multi task and fast learner ability, • Flexible Pay: $16.00 per hour Benefits: • Employee discount, • 8 hour shift, • Evening shift, • Holidays, • Night shift, • Overnight shift, • Night Shift (Required)

Job DescriptionWhite Elephant Palm Beach is hiring for the position of part-time Front Desk Agentfor a luxury boutique hotel. *Shift hours are 3pm - 11pm *Must be available to work weekends & holidays. Responsibilities include: • Process all payments according to established hotel requirements, • Provide information and assistance all guests and visitors throughout the shift, • Meet with Supervisor to review daily assignments and priorities, • Answer department telephone within 3 rings, using correct greeting and telephone etiquette, • Promote positive guest relations to all individuals approaching the Front Desk, • Confirm reservation in system and review all noted information, • For guests without a reservation, sell a room type agreed upon, • Register guest in the computer and generate a registration card, • Communicate services and amenities of the hotel to guests, • Introduce Bell Person to escort guest and transport their luggage to the room Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin. We use E-Verify to electronically check and confirm the employment eligibility of new hires.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Welcome to Doubletree West Palm Beach Airport At Doubletree West Palm Beach Airport, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in West Palm Beach Florida, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Responsibilities • Greet guests upon arrival with a warm and friendly demeanor, • Manage check-in and check-out processes efficiently., • Handle guest inquiries and provide information about hotel services and local attractions., • Maintain accurate records of guest reservations and billing information., • Operate phone systems to manage incoming calls and direct them appropriately., • Assist with special requests or accommodations to enhance the guest experience., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Address any guest complaints or concerns promptly and professionally., • Previous experience in front desk operations or hospitality management is preferred., • Strong phone etiquette and communication skills are essential., • Familiarity with hotel management software is a plus., • Bilingual abilities are highly desirable to accommodate diverse guests., • Ability to work flexible hours, including weekends and holidays as needed., • Excellent organizational skills with attention to detail., • A passion for providing outstanding guest services in a resort or hotel environment Benefits: • 401(k), • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: • Completes daily duties and checklist to ensure the front desk operates smoothly., • Assists guests with their requests in an appropriate manner., • Handles guest’s complaints in a positive manner., • Knows when to communicate guest complaints to the Supervisor/Manager on duty., • Make decisions that benefit the hotel and the hotel guests., • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction., • Understands how a hotel and all the hotels departments operate., • Is able to work with a variety of people without any problems., • Is friendly and courteous towards guests and peers., • Has a pleasant speaking voice., • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business., • Is able to anticipate guest needs., • Makes hotel reservations and notes special details., • Takes incoming calls and transfers to other departments accordingly., • Provides guests with accurate hotel facility information., • Handles Concierge duties when the Concierge is not on duty., • Gives proper pass on during shift change., • Monitors hotel room key inventory. Ensures we get all keys back at check out., • Maintain all front desk logs for back up purposes., • Keeps front desk area cleaned and organized., • Other duties as assigned Job Requirements: • Computer Skills, • Multi task and fast learner ability, • Flexible Schedule, • Detail Oriented

Job Description The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Profile Summary The uniqueness of The Vineta Hotel requires a Guest Specialist to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. * Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests, creating an unsurpassed experience for our guests and team members. * Manage reservations as needed through the hotel’s booking system, assisting guests with inquiries, changes, and cancellations. * Handle PBX operations and taking in-room dining orders. * Provide information on hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues promptly and professionally. * Collaborate with various departments, including housekeeping, engineering, and food and beverage, to fulfill guest requests and ensure a high standard of service. * Promote hotel services and amenities effectively, upselling when appropriate. * Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed. * Offer detailed personalized recommendations and make arrangements for dining, transportation, and activities to enhance the guest experience. * Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay. * Encourage guest feedback and address concerns or complaints with professionalism, ensuring guest satisfaction. * Efficiently manage time to prioritize tasks and ensure timely service to our guests. * Be sensitivity to and understanding of diverse cultures and backgrounds, enhancing guest interactions. * Maintain high standards of guest services as established by the Managing Director. * Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of bell services and lobby coverage. * Prepare regular reports on guest feedback, service metrics, and maintain an accurate guest attention report. * Follow cash handling and auditing procedures as outlined by the finance department. * Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate. * Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved. * Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests. * Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members. Core Competencies * Genuinely warm presence, friendly, sincere, and outgoing nature, leading by positive example to strive for service excellence and warm hospitality. * Ability to apply conflict resolution and critical thinking skills in a collaborative environment. * Self-motivated, decisive, responsible, and driven to achieve goals. * Strong organizational and interpersonal skills; exceptional oral and written communication skills. * Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills. * Guest-centric approach and extensive knowledge of hotel front office operations and luxury hospitality industry. What you bring: * 2 years of guest services experience in the luxury hospitality industry (Preferred). * College degree in Hospitality Management preferred or equivalent experience. * Fluent in English; other languages considered an asset. * Proficiency in Microsoft Office programs, hotel front office systems * Proficiency in Opera preferred. * Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays. * Prolonged periods of sitting at a desk and working on a computer. * Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift. Benefits : Competitive Salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Job Description The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acquires and maintains current knowledge client’s community documents, policies, and procedures., • Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff., • Ensures resident guest and intrusion deterrent policies are effectively followed., • Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives., • Assist with budgeting and long term planning., • Schedules staff to cover the needs of the building trying to avoid unnecessary overtime., • Approves all departmental schedules, • Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections., • Ability to supervise and oversee project performed by shift supervisors., • Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered., • Responds to phone calls and correspondence in a timely, professional manner., • Encourages staff to behave in a professional manner and comply with company’s safety standards., • Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly., • Ensure violations and work orders are processed regularly as required., • Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors)., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Physical Demands: The position will be mostly indoor and will require standing and sitting throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property. Required Job Experience and Skills: • High School Diploma, • Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus, • Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team., • Must possess strong managerial background with ability to supervise a Team, • Must be proficient and working knowledge of Microsoft Office Applications., • Bi-lingual; Spanish and English may be required at some properties. Employee reports directly to the Property Manager. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Job Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acquires and maintains current knowledge client’s community documents, policies, and procedures., • Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff., • Ensures resident guest and intrusion deterrent policies are effectively followed., • Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives., • Assist with budgeting and long term planning., • Schedules staff to cover the needs of the building trying to avoid unnecessary overtime., • Approves all departmental schedules, • Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections., • Ability to supervise and oversee project performed by shift supervisors., • Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered., • Responds to phone calls and correspondence in a timely, professional manner., • Encourages staff to behave in a professional manner and comply with company’s safety standards., • Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly., • Ensure violations and work orders are processed regularly as required., • Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors). The position will be mostly indoor and will require standing and sitting throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property. Required Job Experience and Skills • High School Diploma, • Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus, • Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team., • Must possess strong managerial background with ability to supervise a Team, • Must be proficient and working knowledge of Microsoft Office Applications. Employee reports directly to the Property Manager. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.