Front desk agent jobs in Hollywood, FloridaCreate job alerts

Regal Entertainment Group - JobID: ce108999-7589-4724-896b-e37fa27fa433 [Front Desk Agent / Concierge] As a Team Member at Regal Entertainment, you'll: Be responsible for ensuring the guests receive exceptional service; Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX); Operate, prep

ASM Global - JobID: R100117535 [Front Desk Agent / Concierge] As a Guest Experience Coordinator at ASM Global, you'll: Greet and serve as the first point of contact for all venue guests, ensuring exceptional service; Answer and direct phone calls as needed; Address guest concerns, challenges, and co

Crestline Hotels & Resorts - JobID: Jc0b6db25b5e141c3900053fdc2c4242b-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and l

Hard Rock - JobID: 62521 [Front Desk Agent / Concierge] As a Bell Person at Hard Rock, you'll: Be responsible for performing the duties of both the hotel door and hotel bell positions; Greet arriving and departing guests; Assist with transporting baggage and personal belongings; Assist with obtainin

Davidson Hospitality Group - 20595 [Front Desk Agent / Night Auditor] As a Reservations Agent at Davidson Hospitality Group, you'll: Answer phone calls and emails to book reservations; Provide exceptional customer service to guests; Maintain accurate records of reservations and cancellations; Collab

Davidson Hospitality Group - 21672 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information

Schulte Companies - 9200 Collins Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation

The Front Desk Agent floater team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit.This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.Duties and

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ASM Global - JobID: R100116951 [Front Desk Agent / Concierge] As a Ticket Service Representative at ASM Global, you'll: Greet all guests in a positive, professional and a friendly manner; Ensure all guests needs are exceeded by offering assistance for seating selections; Proactively anticipate all g

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©.We are committed to invest in our people to develop a happy and prosperous future.We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that inclu

Enterprise - JobID: 535912 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Crestline Hotels and Resorts - JobID: 600-275562032 [Front Desk Agent / Reservations Agent] As a Night Auditor at Crestline Hotels and Resorts, you'll: Manage guest check-ins and check-outs efficiently; Reconcile daily financial transactions and prepare reports; Address guest inquiries and resolve i

Respond to guest inquiries regarding hotel services, amenities, and local attractions.

Enterprise - JobID: 535866 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Enterprise - JobID: 535906 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Job Description Ocean Beach Club Hotel in Fort Lauderdale, FL is looking for one front desk agent to join our strong team. Our ideal candidate is a self-starter, punctual, and reliable. Represents the hotel to the guest throughout all stages of the guest's stay by working with ALL hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant arrival and departure experience. We are looking for an individual who is a self starter, and a quick thinker. Being able to handle pressure is also a quality we are seeking in a future employee. A candidate does not have to have hotel experience, but MUST commensurate this with excellent customer service skills. You must have OPEN availability. Please do not respond if you have any restrictions to your schedule. Job Duties: • Maintains an inventory of vacancies, reservations and room assignments., • Possesses a working knowledge of the reservations process. Takes same day reservations and future reservations when necessary. Knows cancelation procedures., • Knows room locations, types of rooms available, and room rates., • Registers arriving guests and assigns rooms., • Coordinates room status updates with the housekeeping department., • Coordinates guest room maintenance work with the engineering and maintenance division., • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel., • Knows daily activities and meetings taking place in the hotel., • Reports any unusual occurrences or requests to the manager., • Manages and resolves all guest complaints in a professional and courteous manner., • Processes guest check-outs and handles monetary transactions., • Maintains customers' privacy., • Maintains a high level of professional appearance and demeanor., • Performs other duties as assigned. Qualifications: • High school diploma or equivalent., • Previous Front Desk experience preferred., • Ability to communicate with public, hotel staff, and management in a professional manner., • Knowledge of surrounding areas and local events., • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information., • Ability to learn safety, emergency, and accident prevention policies and procedures., • Skilled in the use of front office equipment., • Knowledge of proper telephone etiquette., • Ability to work a flexible schedule, including weekends and holidays. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Location:AC Hotel Ft. Lauderdale Beach About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Front Desk Agent: • Books guest reservations and/or coordinates with reservation center, • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals, • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Answers and routes call as appropriate; takes guest messages with accuracy, • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests, • High school diploma; or 1-3 months related experience; or equivalent combination of education and experience, • Good understanding of procedures and practices in the hospitality industry, • Excellent written and verbal communication skills, • Strong organizational and time management skills, • The ability to provide exceptional customer service First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: • People-first culture, • Travel discounts at hotel partners and franchises, • Paid time off, • Participation in our Wellness program Join us! Submit your application online! Job Posted by ApplicantPro

Job Description The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities for management. The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The Front Desk Agent floater team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors., • Maintain the “key” control system and assure that all keys are locked and accounted for at all times., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel This position will require travel between multiple locations. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations, • Previous work experience in the hospitality industry or hospitality degree program highly preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities for management. The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Essential Job Functions: • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports, • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Additional Requirements: • Ability to work flexible schedules, including nights, weekends, and holidays as required., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Essential Job Functions: • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack., • Running alert date reports, • Reviewing out-of-order and off-market rooms on a daily basis for validity., • Answering incoming phone calls and responding to guest requests., • Responding to guests checking out via video check-out., • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates., • Perform other duties as assigned. Qualifications High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. Additional Requirements: • Ability to work flexible schedules, including nights, weekends, and holidays as required., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job., • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen #ProfHotJobs Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Hard Rock - JobID: 59399 [Front Desk Agent / Concierge] As a Players Club Representative at Hard Rock, you'll: Generate new business by signing up qualified customers for the Players Club; Greet and interact with guests in the casino in a courteous and professional manner; Communicate to customers u

Hard Rock - JobID: 63558 [Front Desk Agent / Concierge] As a Players Club Representative at Hard Rock, you'll: Be directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution; Introduce and enroll Guests into the award-winning Players Club program; Greet and pro

Hard Rock - JobID: 56393 [Front Desk Agent / Concierge] As a Floor Attendant at Hard Rock, you'll: Maintain clean and attractive public and employee areas within the facility; Clean, sweep, mop, dust, vacuum, and polish walls, floors and fixtures within facility; Pick up and dispose of trash; Clean

Hard Rock - JobID: 62480 [Front Desk Agent / Concierge] As a Players Club Representative at Hard Rock, you'll: Generate new business by signing up qualified customers for the Players Club; Greet and interact with guests in the casino in a courteous and professional manner; Communicate to customers u

Job Description Job Description The Front Desk Agent plays a pivotal role in shaping the guest experience and ensuring that the hotel operates smoothly and efficiently. As the first point of contact for guests and owners, the front desk team provides top-tier service while overseeing daily operations. This is an exciting opportunity to be a dynamic team player who contributes to the success of a hotel that is quickly becoming the best in its class. Our mission is simple: to provide a warm, welcoming atmosphere where every guest feels at home. If you love hospitality, thrive in a dynamic environment, and are eager to be part of a team that’s redefining luxury, we’d love to meet you! What you will be doing: • Ensuring high standards of guest service, professionalism, and communication., • Welcome guests with warmth and professionalism, ensuring their needs are met and expectations exceeded. Handle guest inquiries, complaints, and requests promptly and effectively., • Coordinate the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest billing., • Work closely with housekeeping, maintenance, and other departments to ensure smooth operations and seamless guest experience., • Utilize hotel management software to manage reservations, track guest preferences, and ensure all billing is accurate and up to date., • As the hotel undergoes enhancements, act as a key ambassador for the transformation, helping to communicate changes and improvements to guests and owners. What we are looking for BILINGUAL English & Spanish: • Proven experience in a hotel or hospitality environment, with experience as a Front Desk Agent, • Strong leadership and interpersonal skills, • Exceptional communication and problem-solving abilities., • High attention to detail and the ability to multi-task effectively in a fast-paced environment., • Ability to manage and resolve guest complaints and concerns with professionalism and grace., • Familiarity with hotel management systems (e.g., Springer Miller SMS Host PMS)., • Flexible and adaptable to changes, especially in a dynamic environment undergoing renovations.

Hard Rock - JobID: 63063 [Guest Service / Concierge] As a Front Desk Agent at Hard Rock, you'll: Be responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times; Check out any vacant and clean (due out) rooms and change statuses of rooms in the rack; Run aler

Hard Rock - JobID: 61828 [Guest Service / Front Desk Agent] As a Concierge at Hard Rock, you'll: Assist guests in arranging services and reservations, including dining, entertainment and sports, attractions, transportation, flowers and gifts, formal wear rental, etc; Handle all incoming and outgoing

Job Description We all know there’s no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends around the outdoor fireplace. Across our 200 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Responsibilities: -Perform all check-in and check-out tasks -Manage phone switchboard and take reservations -Inform customers about payment methods and verify their credit card data -Register guests collecting necessary information (like contact details and exact dates of their stay) -Welcome guests upon their arrival and assign rooms -Provide information about our hotel, available rooms, rates and amenities -Respond to Guest complaints in a timely and professional manner -Co-ordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Skills: -Work experience as a Hotel Night Auditor, one year preferred -Experience with hotel reservations software. Opera is a plus! -Understanding of how online travel agent's work -Positive, Guest service orientated attitude! -Excellent communication and organizational skills

Hard Rock - JobID: 57898 [Guest Service / Concierge] As a Front Desk Agent at Hard Rock, you'll: Be responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times; Check out any vacant and clean (due out) rooms and change statuses of rooms in the rack; Run aler

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Responsibilities: • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Make sure every hotel guest has a pleasant stay, • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentagesQualifications:, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • High school diploma or equivalent required; some college preferred, • Requires a flexible schedule that allows for overnight shift hours, • Excellent customer service and communication skills are requiredAbout Company Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.

Job Description The Dolce by Wyndham Hollywood is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Handle customer complaints as necessary, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Bookkeeping: keep accurate records of all hotel guest account information, • Communicate with housekeeping to make sure guest rooms are readyQualifications:, • High school diploma, GED, or equivalent, • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Comfortable taking telephone calls and mitigating stressful situations, • Working knowledge of Microsoft Office and reservation management systemsAbout Company Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.

Job DescriptionFront Desk Agent The Sunny Hotel – Sunny Isles Beach, FL Full-Time About The Sunny Hotel Sitting right on the sand in Sunny Isles Beach, The Sunny is more than a hotel—it’s a place shaped by genuine hospitality, thoughtful design, and the kind of moments people want to return to. And we’re building a team who knows how to bring that feeling to life, one exceptional guest experience at a time. As a Front Desk Agent, you will organize, confirm, and process all guest check-ins and check-outs; manage room reservations, requests, changes, and cancellations; handle payments and billing; and serve as a reliable source of information and support for every guest. You’ll activate and distribute room keys, relay messages, respond to guest needs, and ensure each interaction reflects The Sunny’s signature service approach—warm, attentive, and authentically caring.QUALIFICATIONS • Prior cash-handling experience required., • High School diploma or G.E.D. equivalent., • Strong communication skills and ability to interact professionally with guests and team members., • Ability to read, write, and speak English fluently; bilingual Spanish/English a plus., • Must be able to perform job responsibilities without posing a direct threat to the safety of self or others.PERFORMANCE STANDARDS, • Customer Service Excellence, • Deliver service that consistently meets or exceeds guest expectations., • Respond promptly, professionally, and courteously to guest inquiries and concerns., • Embody The Sunny’s hospitality culture—warm, genuine, and guest-focused., • Professional Work Habits, • Maintain high standards in appearance, grooming, and uniform guidelines., • Adhere to attendance and punctuality expectations; return from breaks on time., • Communicate anticipated absences in advance and accept assignments with a positive attitude., • Work efficiently with minimal supervision., • Personal & Professional Development, • Embrace opportunities to learn, grow, and cross-train in other departments., • Seek clarification when unsure and demonstrate quick learning of new skills., • Take initiative to solve routine challenges and support continuous improvement., • Safety & Security, • Follow all hotel safety, emergency, and security protocols., • Identify and report potential hazards or security risks immediately., • Engage in safety initiatives and contribute ideas to improve workplace safety., • Front Desk Operations, • Execute all guest arrival and departure procedures accurately and efficiently., • Utilize the property’s front desk system confidently to manage reservations and guest accounts., • Provide accurate information about hotel services, amenities, and local attractions., • Maintain an organized, welcoming, and guest-ready front desk environment at all times., • Multiple tiers of medical coverage, • Dental & vision insurance, • 24/7 Teledoc service, • Free maintenance medications, • Pet insurance, • Hotel & dining discounts, • Tuition reimbursement, • Paid time off (vacation, sick, bereavement & holidays) EDax9z7pyo