Client Services Administrator
il y a 21 jours
Richardson
Job Description At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes. We are currently looking to add new talent to our growing team! About the Role: The remote Client Services Admin provides administrative support to our FileSmart team. This position is responsible for collaborating with dealer clients, completing administrative computer-based tasks, and working closely with internal teams to ensure success of our warranty reimbursement filing process. Qualified Candidates Need: • 1+ years of automotive experience or office experience, • Demonstrates enthusiasm and persistence in communicating with clients and team members, • Ability to maintain focus while performing repetitive, computer-based tasks, • Must be able to work independently, execute defined processes, and be well organized, • Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment, • Strong knowledge of Google Workspace and Microsoft Office, • Effectively communicate regularly with internal and external contacts via phone and email, • Digitally obtain invoices from Dealership Management Systems via secure remote screenshare or filesharing, • Review invoice data sets to ensure validity, and utilize PDF editing tools to prepare the data sets, • Utilize proprietary software to identify patterns in dealer’s warranty data, • Review daily/weekly reports and provide updates to management as necessary, • Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc., • Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines, • Excellent benefits including health, dental, and vision insurance, stock options, professional development opportunities, 9 paid holidays, and 15 days PTO., • A welcome “swag bag” with branded clothing as an official welcome to the team. Compensation Range: $18-$20/hr Powered by JazzHR LJQe76Ywnc