Food Service Retail Order Taker
26 days ago
Sealy
Job DescriptionDescription: Food Service Retail Team Player’s Mission Take and prepare customer orders as well as expedite orders when assigned. Essential Functions • Present a positive, professional image to every customer, whether in person or over the phone., • Greet every customer who walks up to the counter., • Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only)., • Promote Prasek’s menu items and specials through suggestive selling., • Answer the phone within two (2) rings and follow Prasek’s phone procedures., • Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies., • Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty., • Know the menu so you are able to help customers with their order., • Assist any team member, including Kitchen staff, when needed., • Ensure the service counter is prepared to serve customers. o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area. o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed. • Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning)., • Properly warm, cool and store food as directed by Prasek’s recipes and quality standards., • Follow all guidelines for storing and rotating products., • Properly use POS terminal to accurately enter customer orders., • Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number., • Maintain food-handler’s certification., • Practice good personal hygiene and sanitation procedures., • Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly). o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen. • Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist., • Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored., • Perform all job duties in a safe manner., • Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations., • Operate equipment according to proper procedures and notify manager of needed equipment repairs., • Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals. Requirements: Essential Functions • Present a positive, professional image to every customer, whether in person or over the phone., • Greet every customer who walks up to the counter., • Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only)., • Promote Prasek’s menu items and specials through suggestive selling., • Answer the phone within two (2) rings and follow Prasek’s phone procedures., • Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies., • Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty., • Know the menu so you are able to help customers with their order., • Assist any team member, including Kitchen staff, when needed., • Ensure the service counter is prepared to serve customers. o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area. o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed. • Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning)., • Properly warm, cool and store food as directed by Prasek’s recipes and quality standards., • Follow all guidelines for storing and rotating products., • Properly use POS terminal to accurately enter customer orders., • Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number., • Maintain food-handler’s certification., • Practice good personal hygiene and sanitation procedures., • Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly). o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen. • Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist., • Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored., • Perform all job duties in a safe manner., • Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations., • Operate equipment according to proper procedures and notify manager of needed equipment repairs., • Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.