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Position Overview : We are seeking a skilled and dedicated Field Service Technician to join our team, specializing in infrastructure cabling, access control systems, and security camera installations. The ideal candidate will have hands-on experience in installing, maintaining, and troubleshooting low-voltage cabling, access control devices, and surveillance systems. This position requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently or as part of a team in diverse environments. Key Responsibilities : Infrastructure Cabling : Install, terminate, and test structured cabling systems, including fiber optics, CAT5e, CAT6, and coaxial cables. Perform cable routing, labeling, and dressing to ensure a professional and organized setup. Troubleshoot and repair cabling issues as needed. Access Control Systems : Install and configure access control hardware, such as door controllers, card readers, keypads, and electronic locks. Program and test access control software to meet client specifications. Diagnose and resolve issues with access control systems, including connectivity and hardware malfunctions. Security Cameras : Install and position surveillance cameras (IP and analog) to ensure optimal coverage and functionality. Configure camera systems, including DVR / NVR setup, network connectivity, and remote access. Conduct routine maintenance and repair of cameras and related equipment. Project Execution : Read and interpret blueprints, schematics, and technical documentation to ensure accurate installations. Collaborate with project managers and clients to meet deadlines and project specifications. Maintain accurate records of work performed, including service tickets, materials used, and time spent. Customer Service : Provide exceptional customer support by addressing questions and concerns professionally and promptly. Train clients on system operation and basic troubleshooting. Ensure client satisfaction through quality workmanship and effective communication. Qualifications : Proven experience in infrastructure cabling, access control, and security camera systems. Strong knowledge of low-voltage wiring standards, tools, and testing equipment. Familiarity with access control platforms (e.g., HID, Honeywell, Lenel) and security camera brands (e.g., Axis, Hikvision, Avigilon). Ability to work at heights, in confined spaces, and in varying environmental conditions. Proficiency in using diagnostic tools, including cable testers and multimeters. Valid driver's license with a clean driving record. Strong organizational and time-management skills. Excellent communication and customer service abilities. Preferred Qualifications : Certifications such as BICSI, CompTIA Network+, or related credentials. Experience with PoE systems, network switches, and IT network configurations. Basic understanding of electrical systems and building codes. Work Environment & Physical Demands : Ability to lift and carry up to 50 lbs. Comfortable working on ladders, scaffolding, and in tight spaces. Travel to client sites is required Why Join Us? Competitive salary and benefits package. Opportunities for professional development and training. Supportive team environment and growth potential within the company. If you are a motivated, detail-oriented individual with a passion for technology and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity. Job Type : Full-time Pay : $18.00 - $35.00 per hour Expected hours : 40 per week Benefits : Health insurance Paid time off Schedule : 8 hour shift Home daily Monday to Friday Work Location : On the road
Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant
Maxus Group is a leader in delivering premier talent and technology solutions, providing world-class support anytime, anywhere. Our integrated service lines allow us to understand our clients' unique needs better, enhancing overall satisfaction across various disciplines. Summary We are seeking an IT Technician to join our dynamic team at Maxus Group. In this role, you will be responsible for providing top-notch technical support and ensuring the efficient operation of computer systems. Your contributions will be vital in maintaining our commitment to exceptional service delivery. Responsibilities Handle incoming issues and requests to the Service Desk (help desk) via ticketing system (JIRA), email, phone, and in-person. Handle incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization. Provide end users with timely updates regarding their issues and requests. Provide end user support for Microsoft applications such as PowerPoint Provide users with support for Panopto, which is a video recording and sharing platform. Support end users with ZOOM meetings and recordings Upload ZOOM recordings into Panopto Conduct regular system checks and updates to maintain optimal performance of IT infrastructure and equipment. Requirements Experience as an IT Technician or similar role in a technical support capacity Intermediate knowledge of computer hardware, software, and operating systems (Mac OS, Windows) Familiarity with help desk software and ticketing systems like Jira a plus (will Train) Excellent problem-solving skills with a customer-oriented approach An understanding of Panopto a plus but will train Basic understanding of operating and troubleshooting Crestron touch panels and controllers Familiar with ZOOM, creating and recording Meetings Ability to work effectively and efficiently in a team environment. Excellent communication skills (verbal and written) Must have excellent people skills Possess intermediate task management skills If you are passionate about technology and eager to make a difference in a supportive environment, we invite you to apply today to join the Maxus Group team! Job Type: Contract Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person
Location: New York City Area (Hybrid) Compensation: $50,000-$90,000 base salary + commission Benefits: Health insurance, 401(k) match, monthly gas and hardware (e.g., laptop) reimbursement Are you passionate about helping small businesses grow and succeed? Do you have experience working with Mandarin-speaking or Spanish-speaking communities in the restaurant industry? Join our team as a Bilingual Mandarin/Spanish Account Executive, where you'll play a key role in helping restaurants leverage our powerful POS platform. About the Role As an Account Executive in our Emerging Markets division, you'll drive new business acquisition by converting inbound leads, uncovering referrals, and delivering tailored product demonstrations to Mandarin-speaking or Spanish-speaking restaurant owners. Your goal is to bridge the gap created by language barriers and empower these businesses with tools that help them thrive. Key Responsibilities • Follow up on qualified leads in the Mandarin-speaking or Spanish-speaking restaurant market and mainstream restaurant market, • Conduct product demos and discovery calls in Mandarin/Spanish and English, • Create, send, and review quotes and contracts in your customer's preferred language, • Collaborate with our onboarding team to ensure customer success post-sale, • Understand the competitive POS landscape and position our product effectively What You Bring • Fluency in both spoken and written Mandarin or Spanish, as well as English, • Strong communication and interpersonal skills, • Sales or business development experience preferred, • Knowledge of NYC restaurant operations is a plus, • Self-starter attitude with a feedback-driven mindset, • Experience using CRM tools like Salesforce/HubSpot is a bonus Perks & Benefits • Base salary range: $50,000-$90,000, plus commission, • Monthly reimbursements for gas and hardware (laptop, etc.), • Health insurance and 401(k) match, • Opportunity to make a real impact in the NYC restaurant community, • Support OPT/H1B