Wellness Spa Patient and Marketing Coordinator
27 days ago
West Des Moines
Job Description Optimize Wellness & Aesthetics West Des Moines & Grimes Full-Time Patient & Marketing Coordinator Elevate Wellness. Inspire Confidence. Transform Lives. Are you organized, outgoing, and passionate about delivering exceptional service? Do you thrive in a dynamic environment where every client interaction is an opportunity to make a lasting impact? At Optimize Wellness & Aesthetics, our mission is to guide clients on long-term wellness journeys while delivering high-touch clinical services and aesthetics. We offer advanced IV therapy, medical-grade facials, injectables, hormone optimization, hair restoration, weight management, in a luxurious, client-focused setting. We’re seeking a Patient and Marketing Coordinator to serve as the welcoming face of our brand while supporting both clinical, operational, and marketing needs. This role is perfect for someone who enjoys building relationships, staying organized, and helping a growing business deliver a seamless, world-class client experience and grow our community presence. What You’ll Do • Greet & Guide: Welcome clients warmly, check them in, and ensure their visit starts with a positive, polished experience., • Lead & Marketing Management- Manage inbound lead follow-up and work with our marketing vendor on social strategy., • Client Communication: Answer calls, confirm appointments, follow up with clients, and assist with scheduling., • Support Operations: Handle payment processing, membership updates, and expired card follow-ups., • Engage Online: Assist with social media posts and light content creation (Canva experience a plus)., • Track Performance: Report KPIs to ownership, monitor business metrics, and support inventory management., • Event Support: Assist in planning and executing spa events and promotions., • Prior experience in a spa, medical clinic, hospitality, or other client-facing environment., • Strong organizational skills and the ability to multitask in a fast-paced setting., • Excellent phone etiquette and professional communication., • Tech savvy, with the ability to learn Boulevard POS system, Cherry financing, and comfort with Microsoft Office, Google Suite, and Canva., • Social media and light design experience preferred., • Understanding of medical terminology is a plus., • Multi-Tasking Expert – Handle multiple projects while managing client needs in real time., • Technology Proficiency – Quick learner with comfort in software tools and online platforms., • Team Player – Collaborates well with owners, management, and clinical staff., • Professional Integrity – Dependable, ethical, and committed to excellence., • Adaptable & Positive – Maintains composure and positivity in an evolving business., • Hours: 36-40 hours/week (3-4 weekdays + rotating Saturdays)., • Pay: Hourly (DOE) + tips, commissions, and performance bonuses., • Growth: Potential for management Operating Hours Mon–Fri: 9am–6pm Sat: 9am–4pm Sun: Closed (dedicated rest & family time) About Us: chooseoptimizewellness.com Company DescriptionAt Optimize Wellness & Aesthetics, our mission is to empower individuals to OPT IN or choose themselves—boldly, unapologetically, and on their own terms. Life can be busy and give us all the reasons not to put our health first, so we must make the conscious choice that we matter—that our health matters. We are passionate partners in your wellness journey, delivering expert-driven, accessible care for Central Iowa that supports inner vitality and outer confidence. Locally owned with locations in West Des Moines and Grimes, we are deeply invested in our community. We believe wellness should feel personal, not clinical, and every visit should be a step toward your best self. Through exceptional service, compassionate guidance, and results-driven treatments, we’re here to help you feel seen, supported, and optimized.At Optimize Wellness & Aesthetics, our mission is to empower individuals to OPT IN or choose themselves—boldly, unapologetically, and on their own terms. Life can be busy and give us all the reasons not to put our health first, so we must make the conscious choice that we matter—that our health matters.\r\n\r\nWe are passionate partners in your wellness journey, delivering expert-driven, accessible care for Central Iowa that supports inner vitality and outer confidence. Locally owned with locations in West Des Moines and Grimes, we are deeply invested in our community. We believe wellness should feel personal, not clinical, and every visit should be a step toward your best self. Through exceptional service, compassionate guidance, and results-driven treatments, we’re here to help you feel seen, supported, and optimized.