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Job DescriptionAbout the Role We are seeking a skilled and motivated IT Project Engineer to participate in the planning, execution, and delivery of IT projects. The ideal candidate will work with cross-functional teams, ensure alignment with business goals—both internally and for our clients—and drive project success through effective communication, technical insight, execution of tasks and leadership. As a member of the project team, In addition to your primary project responsibilities, you may be called upon to provide help desk support, assisting end users with technical issues and ensuring smooth day-to-day IT operations. Key Responsibilities • Planning and implementation of IT projects, defining scope, goals, and deliverables., • Coordinate internal resources and third-party vendors for seamless project execution., • Develop detailed project plans, contributing to progress, and adjusting timelines as needed., • Communicate project budgets, resource allocation, and risk mitigation strategies., • Communicate project status, risks, and issues to stakeholders and senior management., • Ensure quality standards are met throughout the project lifecycle., • Foster a collaborative team environment and provide leadership and motivation., • Conduct post-project evaluations and identify areas for improvement., • Create standard hardware recommendations for clients., • Respond to user inquiries and troubleshoot hardware, software, and network issues., • Log and track support tickets using the organization’s ticketing system., • Provide guidance and training to users on common IT tools and systems., • OnCall RotationTechnical Skills Required / Preferred Windows: • Setup of Windows Servers in ESXi and Hyper-V, • RDS Server/Cluster Configuration, • iLo/iDrac Setup and Configuration, • Designing and Implementing network solutions (LAN, WAN, wireless, etc.)., • Configuring and Supporting Firewalls and Security Measures., • Managing cloud environments (AWS, Azure, O365, etc.)., • Troubleshooting technical issues and providing on-site support when needed., • Ensuring technical accuracy and adherence to industry standards. Linux:, • Creating Linux VMs in AWS and ESXiBackups:, • Veeam Backup Environment Setup, • Cloud Connections for VeeamNetwork Equipment:, • Configuration of SonicWall, FortiGate, and Sophos Firewalls, • Wireless Setup with Ubiquity and Meraki, • Switch Configuration and Implementation, • VPN Tunnel and SSLVPN SetupCloud:, • Familiarity with AWS and Azure, • Experience with GCC or GCC High 365 clients, • SharePoint Cloud ImplementationSecurity:, • Vulnerability Remediation for Servers and Networking Equipment, • KnowBe4 Campaign Setup for ClientsPreferred Skills, • Ability to manage multiple projects simultaneously, • Strong problem-solving and decision-making abilities, • Experience managing cross-functional and remote teams, • Familiarity with budgeting and financial reportingQualifications, • Proven experience as a IT Project Engineer, Project Lead, or similar role, • Strong understanding of project management methodologies, • Excellent organizational, leadership, and communication skills, • Familiarity with ConnectWise Control, Automate, PSA, • Proficiency with Office 365 Suite, • A+ and Network+ certifications

Job DescriptionDescription: Target Experience: Three (3) years of professional experience in IT configuration management, inventory control, help desk support, and workflow implementation having demonstrated knowledge of policies and regulations governing those subject areas and maintaining processes to ensure compliance with those directives. Target Education: Associate’s degree in IT logistic services or logistic services or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience per CSWF certification requirements. Applicant must be a US citizen and hold an active DoD Secret security clearance Requirements:

Job DescriptionBenefits: • Paid Holidays, • Retirement Plan Matching, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Why Join SystemsNet? Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment. We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments. Requirements: • Entry-level experience with a passion for IT and Technology, • Excellent communication skills - both written and verbal English, • A strong desire to learn new skills, systems, and technologies, • Robust problem-solving abilities with an analytical mindset, • Ability to adapt quickly to changing tasks and business needs, • Familiarity with Windows-based network environments and protocols, • Solid understanding of PC hardware, software, and desktop systems, • Experience with break/fix tasks, installations, and software upgrades, • Knowledge of Active Directory, Exchange, Office 365, and iOS is a plus (not required), • Comfortable in a role that involves frequent client interaction and outstanding service**This is not a remote position and you will be required to commute to Willow Grove each day.

Job Description Level 3 Help Desk Technician Our client is looking for a motivated Help Desk Analyst who enjoys solving problems and helping people. In this role, you’ll be the go-to person when technology hiccups happen—troubleshooting issues, supporting day-to-day operations, and contributing to larger IT initiatives. If you thrive on variety, collaboration, and seeing your impact firsthand, this is a great opportunity to grow your skills in a supportive team environment. • Location: Pennsauken, NJ, • Compensation: This job is expected to pay aboutk Key Responsibilities • Provide timely Tier 3 technical support for hardware, software, and network issues across the organization., • Install, configure, and maintain workstations, applications, and system updates., • Manage and document service tickets, ensuring issues are resolved in line with established SLAs., • Partner with IT leadership on security alerts, asset management, and system improvement projects. Qualifications • Strong understanding of Windows 10/11 and familiarity with Windows Server environments (2012–2022)., • Experience supporting Office 365 applications including SharePoint and Exchange., • Proven ability to troubleshoot complex issues across multiple system layers (hardware, software, and network)., • Working knowledge of networking fundamentals, security best practices, and Excel Macros. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job Description Role Description: The Help Desk Analyst provides Level 2 Support by performing a variety of technical and customer service tasks to ensure the smooth operation of our IT systems and services. Responsibilities: • Manage expectations at all levels: customers/end users, executive sponsors., • Ensure quality standards are followed., • Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels., • Act as the escalation point for high priority support issues., • Make recommendations on policies regarding system use and services., • Request service from software and hardware vendors for defective products., • Serve as a subject matter expert for one or more custom or COTS applications., • Explain software errors to programmers or recommend changes to programs., • Work as an in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied., • Test software and hardware to evaluate ease of use and whether the product will aid users in performing work., • Write software and hardware evaluation and recommendations for management review., • Write or revise user-training manuals and procedures., • Develop training materials, such as exercises and visual displays., • Train users on software and hardware on-site or in classroom settings, or recommend outside contractors for training., • Provide technical assistance, support, and advice to end users for hardware, software, and systems., • Provide hands-on technical assistance to business and technical users., • Investigate and resolve computer software and hardware problems of users., • Serve as a contact for level 1 support., • Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalate as necessary., • Determine whether problems are caused by hardware, software, or system., • Answer questions, applying knowledge of computer software, hardware, systems, and procedures., • Research problems and find solutions by talking with technical and non-technical co-workers., • Use diagnostic software or listen to and follow instructions to assist users with problems., • Experienced with a variety of call-tracking software and systems., • Maintain current industry knowledge through reading trade magazines and independent study., • Follow quality standards and display strong customer service skills., • Work effectively in a team environment., • Complete assigned tasks., • Demonstrate strong communication skills, both written and spoken. Required / Desired Skills • Tier 2 technical support for hardware and software: Required, 5 Years, • Experience with call tracking and ticketing software: Required, 5 Years, • Provides user training, documentation, manuals: Required, 5 Years, • Managing and assigning support issues: Required, 5 Years, • 4-year college degree in field of specialty or equivalent experience: Highly desired

Job Description Location: Greater Philadelphia Area / New Jersey (Hybrid Occasional Local Travel Required) Employment Type: Contract-to-Hire About Us Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike. About the Role As an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution. Key Responsibilities • Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients, • Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions, • Coordinate onboarding and offboarding processes to ensure smooth access transitions, • Maintain organized records of recurring issues, solutions, and system changes Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively. Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved. Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly. Locally Based: Youre based in PA or NJ (or open to relocating) and can handle occasional in-person setup or verification tasks. Requirements • Experience in IT support, helpdesk, or troubleshooting roles, • Strong organizational and problem-solving skills, • Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.), • Comfortable with occasional local travel for on-site setups or verifications Bonus Points, • Experience supporting small, fast-paced startup teams, • Exposure to both client-facing and internal IT support environments, • Familiarity with documentation and process-building for IT operations Why Join Us, • Competitive hourly pay with long-term growth potential, • Structured workflows and clear documentation standards, • Direct impact on the reliability and scalability of a growing company, • Collaborative environment where precision and initiative are valued

Job DescriptionLooking for an individual to support a comprehensive low-voltage company and also be able to confidently fulfill (any or all of) demands for IT Help Desk Support. This includes working with Sonicwall and Ubiquiti products, Brivo products, Microsoft 365 and other Microsoft products, Control 4, VOIP and Eagle Eye. Prior knowledge and experience with these products are essential for success in this position. Most work will be done in office but some site visits for installs may be required.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: • Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner., • Evaluate documented resolutions and analyze trends for ways to prevent future problems., • Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue., • Build rapport and elicit problem details from service desk customers., • Prioritize and escalate problems (when required) to the appropriately experienced technician., • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution., • Apply diagnostic utilities to aid in troubleshooting., • Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution., • Identify and learn appropriate software and hardware used and supported by the organization., • Install software., • Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests., • Knowledge of basic computer hardware, software, and peripherals including but not limited to:, • Windows 10, • Office 365, • SharePoint, • Virtual Desktops, • iPhone / iPad support, • Active Directory administration, • Microsoft System Center Configuration Manager (SCCM), • Printers / Copiers, • Working knowledge of a range of PC, network, and system diagnostic utilities., • Exceptional written and oral communication skills., • Proficiency in both English and Spanish is preferred., • Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills., • Strong documentation and troubleshooting skills.Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job DescriptionDescription: Our Mission: Leverage Technology to Advance Social Impact We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field. Senior Support Engineer Tier 3 Please note: This is a fully remote position. The Hiring team is only considering candidates located in EST or CST at this time. Benefits of Working for Tech Impact: • We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses., • Paid Time Off - 15 days accrued in the first year, • 10 Paid Holidays, • 401K matches up to 3% of gross salary, • Employer-paid life insurance benefit, • We offer both remote & hybrid positions Tech Impact is a nonprofit organization dedicated to its staff. Applicants should expect a fast-paced environment with frequent exposure to new and challenging problems. Tech Impact expects most employees to transition over time into more technical and autonomous roles within the organization. Duties and Responsibilities: Service Desk Support · Provides Tier 3 technical support to all clients · Serves as an escalation point for Tier 2 Engineers · Provides direct support on network communications issues · Available to handle inbound issues via email and phone queue Monitoring · Monitors the network management system (Kaseya VSA) and responds to issues · Performs recurring network management tasks as required · Develops scripts and other monitoring improvements as required Projects · Serve as the technical lead on implementation projects, as assigned · Provides technical support on implementation projects, as assigned Customer Service · Maintains strong customer service skills when dealing with clients, vendors, and other Tech Impact partners · Provides technical sales support when engaged by the account management and sales teams · Advises Account Management of client support or recurring technical issues · Delivers on agreed-upon scopes of work as defined by approved projects Professional Development · Improves knowledge of current and future technologies that may be of benefit to Tech Impact or its clients Other Duties · Work with team to identify, develop, and document automation opportunities · Work with team to identify and develop new technology solutions · Provides technical project support as directed · Performs other duties as assigned Qualifications: · 10+ years of IT experience with a broad background in IT infrastructure · Extensive hands-on experience in deploying and maintaining data networking systems, including SonicWALL and other firewalls, Cisco Meraki switches, Ubiquiti Unifi WAPs, and more · Experience administering a cloud-based IT services/infrastructure platform (Microsoft 365, Google Workspaces, AWS, Azure etc.) · Experience configuring / administering / managing a directory server (Active Directory, LDAP, Entra ID, etc.) · Advanced understanding of networking is required. Ability to configure/troubleshoot DHCP/DNS, VLAN’s, VPN, etc. · Experience deploying, maintaining, and supporting VMWare ESXi and/or Microsoft Hyper-V environments. · Experience managing and supporting VoIP systems · Excellent troubleshooting skills · Experience in a managed services environment preferred · Experience working for nonprofits preferred · Excellent communication, writing, analytical, and creative problem-solving skills · Excellent customer service skills, including the ability to translate technical information to non-technical users · Ability to manage multiple projects/tasks simultaneously with tight deadlines · Ability to work well in a team environment Applying For This Role: • When applying for this role, please submit a cover letter, resume, references, and samples or links to your portfolio site, • As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements., • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., • Requires the ability to use a computer and other office-related equipment.Requirements:

Job DescriptionSalary: $50,000 - $58,000 per year Join Our Team at Duncan Solutions, LLC Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION This is an Onsite position located at 701 Market Street Suite 5300, Jefferson Center Philadelphia, Pennsylvania, 19106. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. PAY TRANSPARANCY This role will offer $$50,000 - $58,000 annually,depending on experience, skills. Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package. POSITION SUMMARY We are looking for a motivated and customer-focused Application Support Specialist to join our team in Philadelphia. This role is crucial for ensuring our end-users have a seamless experience with our technology, including our suite of custom-built applications. As the first point of contact, you will provide essential front-line technical support, troubleshoot issues, and collaborate closely with various teams to drive solutions. This is a full-time, onsite position requiring daily presence in our Philadelphia office. What You'll Do • Provide timely and effective Tier 1/Tier 2 technical support to end-users for our custom applications via multiple channels (ticketing system, email, phone, in-person)., • Diagnose, troubleshoot, and resolve application-related issues reported by users, ensuring clear and empathetic communication throughout the process., • Accurately document user issues, troubleshooting steps, and resolutions within our ticketing system and knowledge base., • Escalate complex technical issues to development teams or other senior support staff, providing detailed information for efficient resolution., • Collaborate effectively with colleagues, developers, QA testers, and project managers to identify root causes and implement solutions., • Assist in creating and maintaining user documentation, FAQs, and training materials for custom applications., • Identify trends in user-reported issues to proactively suggest application improvements or training opportunities., • Participate in testing new application features or updates before release., • Maintain a high level of professionalism and customer service in all interactions., • Other duties as assigned. What You'll Need to Succed Some College/Associates • Additional experience above the required minimum may be substituted for education requirements Must Have • At least 1-year of experience in a technical support, help desk, or application support role, directly assisting end-users., • Demonstrated ability to troubleshoot and support custom or proprietary software applications., • Exceptional communication skills (both written and verbal) with the ability to explain technical concepts clearly to non-technical users., • Strong interpersonal skills with a patient, customer-centric approach., • Excellent problem-solving and analytical abilities., • Proven ability to collaborate effectively within a team environment and across departments., • Self-driven and proactive, with the ability to manage time effectively and prioritize tasks in a fast-paced environment., • Must be able to work onsite daily at our Philadelphia office. Desired • Voice and data communication cabling and equipment., • Remote Desktop Client and Remote Assistance technologies, • Software application support PHYSICAL DEMANDS/WORKING CONDITIONS • Mobility: Frequently required to move about, traverse, or walk between different buildings, floors, or work areas to reach end-user locations., • Stamina: Must be able to stand and walk for extended periods while providing on-site support or moving between locations., • Carrying Equipment: May be required to lift, carry, or transport IT equipment (e.g., laptops, peripherals, tools) weighing up to [e.g., 25-50] pounds between locations., • Pace: Ability to move efficiently between user locations to respond to support requests in a timely manner., • Environmental Conditions: May be exposed to various weather conditions while walking between buildings or different sites. WHAT WE OFFER Duncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance • Medical, Dental, & Vision Insurance, • Healthcare & Dependent Flexible Spending Accounts (FSA), • Health Savings Account (HSA) with Employer Contribution, • Company Paid Life and AD&D Insurance, • Company Paid Short- & Long-Term Disability, • Employee Assistance Program (EAP), • Business Travel Accident Insurance, • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor), • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off • 9 Company Holidays, • PTO Accrual, • Sick Time Accrual, • Parental Leave, • Jury Duty, • Bereavement Other Voluntary Benefits • Life and AD&D Insurance for Employees/Spouse/Child(ren), • Critical Illness, • Accident Insurance, • Identity Theft Insurance, • Pre-paid Legal Insurance Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us To view all of our current job opportunities, please visit

Job DescriptionThe FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.Location • This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV.Responsibilities:, • Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations.Requirements, • Bachelor's Degree from an accredited university, • Experience of working in and around the Hospitality or Retail industry, • Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis), • Experience in payments processing, financial services, • 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support, • Participation in the 24/7 on call rotation, • Some travel may be required, • Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base., • Strong aptitude to learn quickly, both technical and business processes, • Strong and accurate listening skills, • Patience and Understanding

Job Description Our client is a managed services IT company that offers an array of comprehensive services—from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally. The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact. This is not a remote position. Responsibilities include: • Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment., • Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement., • Effectively resolve basic fixes in a Windows & Microsoft environment., • Focus on a customer’s problem at hand and filter relevant details for troubleshooting to resolve cases., • Adhere to all troubleshooting steps and implement tried and true customer handling scripts., • Meet or exceed case resolution goals based on the Service Agreement with the client., • Accurately and efficiently document clearly written steps taken to resolve cases., • Troubleshoot & perform basic fixes in Windows & Microsoft environments., • Verify users, create temporary passwords, and reset passwords., • Exercise in-person customer service skills., • Proven experience in a Help Desk Environment. Autotask experience a plus., • A+ Certification in progress or completed preferred but not required., • Server and Cloud experience preferred., • Understanding of computer networks, computer hardware, and windows environment., • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner., • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously., • Ability to quickly analyze problems using deductive logic., • Must have a valid driver’s license and reliable transportation. #HelpDesk #IT #InformationTechnology #Cloud #Hardware #Windows #MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician #ITHelpDeskSupport #PasswordReset #Level1Tech

Job DescriptionDescriptionThis role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite. Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue. Key Responsibilities • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%, • Provide first/second level contact and problem resolution for customer issues, • Provide timely communication on issue status and resolution, • Maintain ticket updates for all reported incidents., • Update and maintain Help Desk Documentation and knowledgebase articles – 20%, • Review and update Help Desk documentation as assigned, • Review and create KB articles, • Other functions as directed by management – 30% or as pre-determined by client’s needs., • Travel to remote sites with 45 minutes of the home office will be required one day a week., • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed, • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed., • Work on tickets escalated by the level 1 engineers, • Create ticket and return calls to customer by the set SLA., • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required, • Configure/image desktops or laptops, • Continually update and improve our documentation of a customer environment., • Continuously improve upon technical skills sets within assigned areas of expertise, • Continuously improve upon soft skill sets required to deliver outstanding customer service, • Perform “Walk-In” activities for any employees that need technical assistance while onsite, • Work on client assigned projects related, • Continually maintain and improve customer environment documentation, • Research and contribute technical information to the knowledgebase Skills, Knowledge and Expertise • 3-5 years of Help Desk support experience, • 2-5 years of Microsoft Entra ID or Azure AD Experience., • 1-3 years of prior Customer Service experience, • Experience with providing technical assistance over the phone and customer facing interactions., • Able to multi-task by working on multiple open tickets simultaneously., • Experienced in working in a fast-paced environment with multiple priorities and projects., • Able to investigate, analyze and troubleshoot customer issues., • Comfortable making decisions on issue resolution without supervision., • Demonstrates excellent verbal and written skills., • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement., • Windows/MacOS imaging and configurationProficient in at least three of the following, • Windows Operating system 10/11, • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), • Email support – Exchange/O365 Administration, • Azure/EntraID Active Directory Administration, • Autopilot/Intune experience is a nice to have, but not a requirementBasic network support, • Understanding of domain/corporate IT environment PC/Laptop setup, • Basic knowledge of network technologies (LAN, WAN, wireless), • VPN clients (Cisco, SonicWall, Fortinet, etc.)Computer hardware support, • Troubleshoot issues with laptops, desktops, and thin clients, • Setup/install local, wireless, and network printers

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Health insurance

Job DescriptionSalary: Technical Support Specialist (Part Time) Company Overview: Novick Corporation is a food distribution company that specializes in servicing foodservice clients in childcare centers and educational settings. Members of the team are USDA and CACFP specialists, and work with our childcare partners to provide healthier snack and meal options. Because we specialize in childcare, we have a full range of offerings, including food, cleaning, and paper supplies. Our ancillary services allow us to partner with our clients to help fulfill each individual programs goals for the health of their children. Services include menu planning with our nutritionists, nutritional trainings, portioning and serving guidelines, Serve Safe, inventory and cost control assistance, access to healthier child-friendly product and recipes, and more. Location: Employment Type: Salary: Philadelphia, PA Part Time/Hourly Based on years of experience Responsibilities Include: Primary: Support to internal team on technical issues and deskside support issues • Support Director on management of IT Help Desk issues to have tickets addressed in a timely manner, • Supporting the IT Department administratively, • Troubleshooting minor IT hardware and software issues, • Maintain process and consistency on share drive, • Create policy, procedure, and tasks for IT related duties, • Assist in troubleshooting problems as they arise and consider contingency plans, • Liaison to MSP (Managed Service Provider), • Monitoring the IT tickets helpdesk, triage of tickets and provide Level 1 IT support Secondary: • Conducting research for assigned technical troubleshooting projects, • Analyzing system upgrades and making recommendations., • Updating technology process documents, • Creation and updating of various templates/forms as requested, • Assist in identifying and suggesting potential improvements to procedures, processes, or tools, • Collaboration with Project Management team on IT-related projects, • Additional IT support duties as assigned Qualifications and Requirements: Exceptional Communication Skills:The Technical Support Specialist must possess exceptional verbal and written communication skills. This position is responsible for communicating across various levels of the organization, from associate staff to executive level, internally and externally. The Technical Support Specialist must present all written and verbal material in a clear and professional manner, taking into consideration various backgrounds, skill levels, and technological expertise. The Technical Support Specialist should be a model for a culture of interdepartmental cooperation. Time Management and Organizational Skills:The Technical Support Specialist must have the ability to prioritize, shift directions, and multi-task while utilizing appropriate time management and organizational skills. The Technical Support Specialist should be knowledgeable of different computer programs to assist with organization and time management. This position is also able to keep their tasks moving forward and complete them within the defined expectations. Problem-Solving Skills: The Technical Support Specialist must have superior critical thinking and problem-solving abilities. A strong attention to detail and forward thinking is necessary anticipating any potential issues and coming up with contingency plans. The Technical Support Specialist needs to be concerned with the needs of the present while also considering and recommending any process improvement in the future. Experience and Knowledge of: Must have: Knowledge of computer programs to include the following: Microsoft Office (to include Word, Excel, Publisher, Outlook, and PowerPoint), Adobe Acrobat, and the internet. The Technical Support Specialist should be able to quickly learn and obtain knowledge of company software as it pertains to supporting the day-to-day usage and requirements of the companys operations and the end-users of each package/system. Equipment Used: Must be familiar with operating the following equipment: Computer (laptop, desktop); Telephone (multiline land line, cell phone); Printer; Scanner; Laminator; Projector; Smartboard, and networking equipment. Scheduling and Working Conditions: This position will typically work 20 hours per week, on-site schedule, with the possibility of Fridays off and flexible hours. Evening/weekend hours as needed. The position is compensated on an hourly basis. The technical support specialist will need to clock in and out for their hours daily. The technical support specialist should have means of transport to travel between the two sites of Novick which are a few miles apart; depending on the severity of IT tickets and on direction of the reporting manager; travel will be needed between the two sites. If there are IT support needs on certain days beyond the 20 hours per week; the additional hours will be determined by the reporting manager in consultation with the technical support specialists availability and will be open for hourly compensation beyond the 20 hours per week. Determinants to Measure Success: Realization and successful implementation of projects as assigned by President, VP of Finance, and Director of IT Projects The Technical Support Specialist reports to: Director of IT Projects Benefits: Medical & Prescription Dental Life Insurance Disability (long term) 401(K) Novick Urban Farm

Job Description Job Title: Desktop Support Technician I Location: 1 Subaru Dr Camden NJ 08103 Duration: 3 months Contract to hire Shift timings: Mon-Fri, 9:00 AM to 6:00 PM with a 1-hour lunch break Pay rate: $25.00/hr on w2 without benefits. Key Responsibilities: • Technical Support: Provide day-to-day support for end-users, troubleshooting hardware, software, and network issues., • Installation and Setup: Install, configure, and maintain laptop and desktop computers, operating systems, and software applications., • Hardware Maintenance: Perform regular maintenance and upgrades on laptops, desktops, printers, peripherals, and related systems to ensure optimal functionality., • System Troubleshooting: Diagnose and resolve hardware, software, and network problems. Replace or set up repair of defective parts as necessary., • End-User Support: Respond to support requests via phone, Teams, email, or in-person and assist in troubleshooting and resolving technical issues., • Documentation: Maintain accurate records of support requests, technical issues, and resolutions in the help desk ticketing system., • Security: Ensure systems are secure, up to date with patches, and meet company security standards., • Network Assistance: Assist in managing network-related issues, including connectivity problems, setting up user access, and ensuring network stability., • Collaboration: Work with other IT staff and departments to improve technology infrastructure and streamline troubleshooting procedures., • Inventory Management: Track and manage IT equipment and spare parts inventory. Skills and Qualifications: • Must be able to climb stairs and walk short/long distances to assist users, • Must be squat down under equipment for installations, • Must be able to carry at time 50lbs of equipment for installation updates., • Proven experience as a Desktop Support Technician, IT Technician, or similar role., • Strong knowledge of desktop operating systems (Windows, macOS) and office software., • Experience with computer hardware, including troubleshooting, repair, and upgrading., • Familiarity with network configurations, Wi-Fi setup, and troubleshooting., • Familiarity with Active Directory, SCCM and Intune for managing computers and user profiles., • Excellent problem-solving skills and ability to work under pressure., • Strong customer service skills with the ability to communicate technical concepts to non-technical users., • Knowledge of antivirus software, backup systems, and security best practices., • Ability to prioritize tasks and manage time effectively in a fast-paced environment. Educational Requirements: • A degree or diploma in Computer Science, Information Technology, or a related field is preferred., • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other industry-recognized credentials are a plus.