Help desk jobs in Colorado Springs, Colorado - Page 2Create job alerts

Job DescriptionJob DetailsDescription Enjoy what you do while contributing to a company that makes a difference in people's lives. US Fertility, a network of premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. If you're looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. We are currently seeking candidates for a IT Service Desk Manager. The USF IT Service Desk Manager – will lead and manage the organization’s service desk support teams to deliver exceptional IT services across all departments. This role combines strong technical knowledge with proven leadership, coaching, and process improvement skills. The IT Service Desk Manager will ensure that incidents and service requests are handled efficiently, SLAs are consistently met, and the service desk operates as a high-performing, customer-focused unit. We have an immediate opening for an experienced and dynamic individual to join our team as an IT Service Desk Manager. This is a full-time position working Mon. - Fri. 8:00am-5:00pm Remote. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our "job." In general, the IT Service Desk Manager is responsible for: Leadership & Team Management • Supervise and develop service desk technicians, fostering a culture of accountability, collaboration, and continuous learning., • Conduct regular one-on-ones, team meetings, and performance reviews to set goals and identify development opportunities., • Provide ongoing coaching and mentorship to improve both technical and soft skills., • Oversee daily service desk operations ensuring timely resolution of incidents and requests according to defined SLAs., • Monitor and manage ticket queues, escalation paths, and communication with end users., • Analyze service desk metrics to identify trends, recurring issues, and opportunities for process improvement., • Maintain a strong customer service culture focused on responsiveness, quality, and professionalism., • Collaborate with various IT teams for collaboration, escalations, and complex issues., • Develop and refine SOPs, escalation workflows, and knowledge base documentation to improve efficiency and consistency., • Implement best practices aligned with ITIL or similar ITSM frameworks., • Ensure proper use and maintenance of ITSM tool, TeamDynamix, for incident, request, and asset management., • Work with Service Delivery colleagues to help support endpoint management, imaging, patching, and user onboarding/offboarding processes., • Coordinate with infrastructure teams on network, server, and application support escalations., • Develop and present performance dashboards and service metrics (FCR, SLA compliance, CSAT, backlog, etc.) to IT leadership., • Participate in strategic IT planning, budgeting, and capacity forecasting. Strategy meetings will be held twice a year in person with IT leadership., • Identify automation or self-service opportunities to enhance efficiency and reduce ticket volume. The skills and education we need are: Education & Experience • Bachelor’s degree in information technology, computer science, or related field., • 5+ years of experience in IT support or service management roles, with at least 3-5 years in a supervisory or management position., • Strong understanding of ITSM principles, incident/request management, and ticket lifecycle best practices., • Hands-on experience with M365, Active Directory, endpoint management, and common enterprise applications., • Familiarity with networking fundamentals, desktop support, and system administration concepts., • Demonstrated ability to lead, coach, and motivate diverse technical teams., • Excellent communication and interpersonal skills for working with both technical and non-technical staff., • ITIL Foundation (v4 preferred), • CompTIA A+ / Network+ / Security+, • Microsoft Certified: Modern Desktop Administrator or M365 Fundamentals What We Offer: • Competitive pay + bonus, • Comprehensive paid training, • Medical, dental, vision, and 401(k) matching, • Generous paid time off and holidays, • Earned telework incentives, • Tuition assistance

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionSalary: $17.00 - $22.00 Position: Help Desk Specialist, Tier 1 About Community Bible Study Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge. Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ. CBS Mission Statement: To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all. CBS Vision Statement: Transformed Lives Through the Word of God CBS Core Values: Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership Position Description The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio/visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge. Responsibilities * Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365) * Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner. * Provide first response helpdesk support for CBS application users (phone and email). * Troubleshoot basic computer and web browser issues. * Accurately document customer issues and information. * Assist users with hardware, web browser, and system issues. * Quickly escalate issues that cannot be readily resolved. * Help maintain resolution information, knowledge bases, and frequently asked questions. * Identify training opportunities that will provide for continued growth in this area. * Troubleshoot workstation, copier, and printer issues. * Assist building users with audio/visual needs. Other * As with any small staff, there may be a need to fill in other roles from time to time. * Work with other staff to adjust schedules and to ensure coverage of necessary functions. * Other duties as assigned. Qualifications * High School diploma * Proficient in the use of Windows and Microsoft Office products * Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari * Knowledge of customer service principles and helpdesk practices * Excellent verbal and written communication skills * Customer service oriented, professional in all interactions * Multi-tasker, able to organize and respond to multiple requests while remaining calm * Detail oriented and thorough * Demonstrates initiative * Reliable, dependable * Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment * Intuitive ability to work with and troubleshoot various office and building equipment * Ability to run cabling and install media equipment * Basic knowledge of WordPress is a plus * Problem Solver * Knowledge of iPhone, iPad, and Android mobile devices * Must be a team player * Familiarity with CBS is a plus Other * Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God * Belief and adherence to the Community Bible Study Statement of Faith * Commitment to the Mission, Vision, and Core Values of Community Bible Study * Reports to the Assistant Director of Information Technology * Work Location: This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work * Weekend or evening work will be required periodically to assist during high-volume periods Starting Salary Range * Hourly salary range: $17.00 - $22.00 Benefits Offered * Four weeks of paid vacation and four weeks of sick leave annually. * Paid holidays, including your birthday. * 5% match for the 403(b)-retirement plan. * Medical insurance coverage. * Employer-paid dental and vision insurance. * Employer-paid disability and life insurance.