Miami
Job DescriptionSalary: Reports To:General Manager and/or CEO Work Location:In Person / In Office Job Type:Full-time Requirements & Qualifications • Bachelors degree or equivalent in a Technical or related field., • 35 years of experience in Data Entry, Estate Regulations, or Business Incorporation Services., • Proven leadership experience (minimum 2 years)., • Strong computer and database knowledge., • Experience working with proprietary systems or internal databases (such asLeafnet) is a plus., • Bilingual: English and Spanish (required)., • Excellent analytical, organizational, and problem-solving skills., • High attention to detail and accuracy., • Ability to multitask, prioritize, and work independently., • Customer serviceoriented and proactive attitude. The Data Department Manager oversees all data-related operations within theTaxLeaf corporate office, ensuring accurate and timely processing of client services and orders. This role usesLeafnet (TaxLeafs proprietary software)as the primary management tool and serves as a key link between corporate, franchisees, and licensees, maintaining compliance, data integrity, and customer satisfaction. Key Responsibilities • Department Oversight:Manage day-to-day operations of the data department, supervising a team of three and ensuring all workflows run efficiently., • Process Improvement:Evaluate, develop, and implement procedures to increase accuracy, speed, and quality of data services., • Data Management:Oversee all data entry, order processing, and client record maintenance using Leafnet and related systems., • Compliance & Security:Ensure adherence to company policies, document control standards, and data security regulations., • Reporting:Prepare and submit weekly performance reports to the General Manager and CEO, including order summaries and KPIs., • Cross-Department Coordination:Maintain strong communication with sales, accounting, and franchise/licensee teams to resolve inconsistencies and improve service flow., • Customer Service:Provide responsive and professional support to franchisees and licensees, managing inquiries and urgent requests effectively., • System Support:Coordinate updates, troubleshooting, and user feedback for data management systems in collaboration with IT and management., • Training & Development:Mentor and train team members, ensuring consistency in procedures and professional growth., • Documentation & Recordkeeping:Maintain accurate files, digital records, and logs; manage scanning, faxing, and emailing tasks as needed., • 10%of overdue order processing Monday to Friday 9:00 a.m. 5:00 p.m. Willingness to Travel:Up to twice per year Employee Benefits (Available after 6 months of employment) • 10 Vacation days per year, • 5 Personal/Sick days per year, • 5 Work-from-home days per year, • Data Management:3 years (Required), • Leadership/Supervisory:2 years (Required), • Languages:English (Required), Spanish (Required)