Charlotte
Job DescriptionJoin the Global Leader in Vibe Dining! Why Join Our Team? • Comprehensive Benefits Package, • Medical, Dental, and Vision Insurance, • Group Life and Disability Insurance, • Group Accident, Hospital Indemnity, and Critical Illness Insurance, • Traditional and Roth 401(k) Plan, • Exclusive Perks & Growth Opportunities, • Employee Dining Discounts and/or Complimentary Onsite Meals, • Career Development & Limitless Growth Opportunities, • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations., • Employee Assistance Program (EAP) As a Host/Hostess, you will be the first and last impression for our guests, ensuring they feel welcome from the moment they arrive until they leave. Your mission is to manage reservations, coordinate seating, and enhance the guest experience while maintaining a smooth front-of-house flow. Key Responsibilities • Warmly greet and welcome guests upon arrival, ensuring a positive first impression, • Manage OpenTable reservations and coordinate seating to optimize service flow, • Assist guests with special seating requests whenever possible, • Communicate table availability and wait times to guests in a professional manner, • Provide menus and introduce guests to their server upon seating, • Maintain a clean and organized host stand and menu area, • Answer incoming phone calls, provide information, and handle reservation inquiries, • Assist with concierge outreach and brand representation at off-site events, • Monitor the dining area, update the Maître D/Lead Host on table status, and help coordinate seating rotation, • Thank guests as they leave and invite them to return for another unforgettable experience, • Assist fellow team members with bussing tables, running food, or supporting service as needed, • Adhere to health and sanitation regulations and uphold THE ONE GROUP’s high hospitality standards, • Always represent THE ONE GROUP professionally, this includes maintaining an elevated appearance and being comfortable in heels (if applicable), • Outgoing and engaging personality with a passion for hospitality, • Strong multi-tasking and organizational skills in a fast-paced setting, • Ability to stand for long periods of time and lift trays when needed, • Experience with OpenTable or similar reservation systems preferred, • Ability to work nights, weekends, and holidays This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience! We use eVerify to confirm U.S. Employment eligibility.
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