Hotel jobs in Jacksonville, FL - Page 2Create job alerts

Job Description Front Desk Agent Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel. Acts as Manager-on-Duty, GSR in the absence of staff due to call-off, termination, or resignation. Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests., • Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests., • Provides leadership to the team with ongoing training and coaching; leads by example., • Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings., • Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest., • Keeps records of room availability and guests' accounts., • Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios., • Responds to guest comments or complaints, referring customers to General Manager as necessary., • Prepares housekeeping duty rosters for move-out and stay-over cleans., • Inspects/stocks housekeeping carts for service preparedness., • Inspects rooms and public areas to accepted health and safety standards for pest control., • Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities., • Maintains proficiency in all location computer and software systems., • Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service., • Responds to emergency situations. Competencies: • Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency., • Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements., • Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved., • Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations., • Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility., • Interpersonal Skills – Displays the skills to work effectively with others., • High school diploma or equivalent, College Degree preferred., • 2-5 years of prior guest service experience in a hotel preferred., • Good people skills for dealing with both staff and guests., • Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system., • Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers, • Must maintain a professional appearance and demeanor., • Must maintain a valid state issued driver’s license. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Frequently bends, kneels, crouches., • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting., • The employee must occasionally lift and/or move up to 25 pounds Job Types: Full-time, Part-time

Job Description Holiday Inn Express & Suites is hiring for full time front desk agent (30+ hours). Previous hotel experience is preferred but not required if you have customer service experience. You must be flexible to work morning or evening shifts. Please send your resume or apply at the front desk for immediate consideration. Interviews will be conducted and a background check and drug screening are required. Great work environment and opportunity for growth with a solid company. Physical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. Working hours: Will vary dependent on hotel occupancy. Shift work - days and hours may vary from week to week. Ability to work weekends required. May have occasional overtime during special events and full occupancy. Schedule will be dictated by Guest Service Mgr. Job Duties: • Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable., • Answers hotel switchboard and forwards calls appropriately., • Serves as information agent for hotel guests and handles problems and requests as they arise., • Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest., • Responsible for the delivery of mail, packages, and messages to guests., • Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for., • Responsible for making regular deposits in accordance with the hotel’s deposit procedure., • Other duties as assigned by Guest Service Mgr or as business and demand dictates.Qualifications and Skills needed:, • Position requires high school diploma or equivalent, • Clerical and cash handling experience required., • Must be computer and keyboard proficient., • Must have excellent verbal communication skills., • Excellent customer service skills., • Enthusiastic, out-going personality and interpersonal skills., • Department: Front Desk, • Supervisor: Guest Service Manager

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: • Medical, • Vision, • Dental, • 401K, • Immediate Pay- earned wage access!, • Vacation time, • Sick time, • Holiday pay, • Bonus opportunities, • Brand-specific employee discounts, • Long term/short term disability, • Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionNight Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day’s transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly., • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts., • You will report to the Front Office Manager or Director of Finance/Controller., • A high school diploma, a GED, or one year of hotel experience, • Previous experience in a similar or related position, • A combination of education and experienceWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling (full-time and part-time options), • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling (full-time and part-time options), • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.