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  • Intake Specialist
    Intake Specialist
    11 days ago
    $24–$26 hourly
    Full-time
    Bedford-Stuyvesant, Brooklyn

    Job description: The Intake Specialist/ Parent Educator serves as the first point of contact for clients, patients, or customers seeking services. This role is responsible for gathering initial information, verifying eligibility, completing documentation, and ensuring a smooth transition into the appropriate mental health services or programs. The ideal candidate is organized, empathetic, and detail-oriented, with strong communication and data entry skills. Mental Health Navigator Responsibilities: ▪ Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services. ▪ Manage high call volumes and provide clear, compassionate communication. ▪ Educate families on available mental health programs and services, providing clear information about treatment options, eligibility criteria, and program processes to ensure informed decision-making and improved access to appropriate care. ▪ Stay informed about each mental health program we provide, including services like one-on-one services and skill-building services, to guide families in accessing the appropriate support for their child’s needs. ▪ Enroll patients in our programs, ensuring a smooth and efficient onboarding process. ▪ Communicate effectively with both external clients (Patients, families) and internal departments (HR, coordination teams). ▪ Maintain accurate records of all intake-related activities. ▪ Taking initiative on tasks with a determination to follow up and achieve sales goals. ▪ Ability to take initiative and demonstrate responsibility in managing tasks. ▪ Navigate time-sensitive situations and multiple priorities under pressure. Ideal Qualifications: ● Strong communication skills, both verbal and written. ● Ability to multitask and stay organized in a fast-paced environment. ● Detail-oriented with a focus on accuracy in handling paperwork. ● Prior experience in customer service or administrative roles is a must. ● Empathetic and professional when interacting with families.

    No experience
    Easy apply
  • Mental Health Biller / Insurance Specialist (Remote)
    Mental Health Biller / Insurance Specialist (Remote)
    30 days ago
    Part-time
    Mount Vernon

    Independent Contractor – Part-Time (10–15 hrs/week to start) Start Date: ASAP About the Practice: I am a growing outpatient psychiatric private practice seeking an experienced Mental Health Biller / Insurance Specialist to manage billing across multiple payers, including commercial insurance, Medicaid, and Medicare. The practice currently uses Tebra (Kareo) for documentation and EHR. This role is ideal for someone who is highly organized, proactive, and familiar with psychiatric billing requirements. Responsibilities • Submit claims through Tebra for all completed sessions, • Verify insurance eligibility and benefits (including behavioral health carve-outs), • Manage claim denials, rejections, and appeals, • Handle Medicaid, Medicare, and commercial insurance billing, • Complete ERA/EFT enrollments and clearinghouse setup, • Post payments and reconcile accounts, • Track authorizations when required, • Communicate with insurance representatives as needed, • Provide monthly financial/billing reports, • Minimum 2 years of experience in mental health billing (psychiatry experience strongly preferred), • Proficiency with Tebra/Kareo or willingness to learn quickly, • Understanding of CPT codes (99205, 99214, 90833, etc.) and modifier rules, • Experience billing Medicaid + Medicare, • Ability to troubleshoot complex claim issues, • Strong communication and follow-through, • High attention to detail and accuracy, • Must have own computer and secure internet connection, • Prior experience working with a solo or small mental health practice, • Familiarity with Headway/Alma workflows (not required but helpful), • Knowledge of prior authorizations, utilization management, and payer policies, • Ability to work independently with minimal supervision

    Easy apply