Cooperator - $18.95/hr
21 days ago
Pittsburgh
Job DescriptionDescription: Purpose To provide flexibility and support to the Front End and Grocery departments, with a focus on Cashier, Customer Service Representative and Stocker job responsibilities. To provide prompt, friendly, helpful customer service. Responsibilities I. General • Follow the Core Values as defined by EEFC’s Core Value statement., • Provide exemplary customer service to both customers and staff., • Accurately communicate what the Co-op is and the process for becoming a member., • Familiarity with store layout, products, and services., • Familiarity and understanding of emergency procedures., • Stay up to date with current storewide and departmental communications, policies, notices, and logs., • Abide by Co-op policies as delineated in the Employee Handbook., • Check out and bag customer purchases quickly, accurately, and with exceptional customer service, • Answer and route phone calls, take messages as needed, • Actively Participate in e-commerce order fulfillment process: accurately pick fresh quality products with exceptional customer service, • Explain benefits and privileges of membership program., • Maintain excellent rapport with all EEFC co-workers., • Provide additional support and be proactive in seeking out or asking for tasks to be completed that day., • Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines., • Front and face items on shelves., • Rotate older stock to front of shelf to make space for new stock., • Keep back stock organized and properly labeled according to departmental guidelines., • Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies., • Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking., • Prepare and safely maintain storage areas for incoming deliveries., • Help with unloading and receiving deliveries., • Participate in periodic inventory counts., • Remove trash promptly. Sweep and mop floor., • Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary., • Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems., • Perform other tasks assigned by supervisor or manager. Requirements: Required Skills and Qualifications: • Previous retail experience, • Must enjoy interacting with and serving the public., • Must have a friendly and outgoing personality and a positive attitude., • Professional appearance and behavior., • Organized and methodical in action., • Excellent communication skills., • Excellent trouble shooting skills. Logical problem solving skills., • Accuracy and attention to detail., • Ability to handle multiple demands and to stay calm., • Ability to take direction and follow a checklist., • Ability to produce quality work within the established deadlines., • The ability to learn the computer Point of Sale system on the register., • The ability to be reliable for regular scheduled shift work., • Willingness to work weekends and holidays., • Proven to follow through on commitments, prioritize and reprioritize as necessary, • Flexibility of schedule to adapt and respond to the ebb and flow of business at the co-op, • The ability to work in close quarters in a fast-paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions., • General mobility requirements include the ability to: stand for several hours at a time; lift up to 50 lbs.; push, pull, reach, twist, turn, squat, and bend; do repetitive motions; visually read a computer screen for long periods of time; climb a ladder. Desired Skills and Qualifications: • At least 2 years of experience serving the public., • Familiarity with natural foods., • Cash handling experience., • Previous receiving experience., • Experience with digital receiving methods., • Experience with food cooperatives., • Familiarity with organic and non-GMO products.