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Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities • Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and/or Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section)., • Ensure members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs., • Identifies and resolves barriers that hinder effective care., • Plans and implement interventions to meet care needs., • Coordinates services, monitors, and evaluates the case management plan against the member's personal goals., • Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. The Care Coordinator (Care Coach 1) must meet one (1) of the following requirements: • Bachelor's degree in social sciences, social work, human services, or a related field., • An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience in conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL of the following requirements: • Applicants must reside in Cook or DuPage County, IL, within one of the following ZIP codes, or within a 10-mile radius of these Zip Codes: 60007, 60101, 60103, 60105, 60106, 60108, 60116, 60117, 60122, 60125, 60126, 60128, 60132, 60133, 60137, 60138, 60139, 60143, 60148, 60154, 60157, 60162, 60172, 60181, 60184, 60185, 60186, 60187, 60188, 60189, 60190, 60191, 60197, 60199, 60399, 60502, 60514, 60515, 60516, 60517, 60519, 60521, 60522, 60523, 60527, 60532, 60540, 60555, 60559, 60561, 60563, 60565, 60566, 60567, 60570, 60572, 60597, 60598, 60599, • One (1) or more years of experience in health care and/or case management., • One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and/or managed care organizations., • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook., • Ability to use a variety of electronic information applications/software programs including electronic medical records., • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders., • Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams., • This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB., • This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications • An active, unrestricted Licensed Professional Counselor (LPC) in Illinois., • An active, unrestricted Licensed Social Worker (LSW) in Illinois., • Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Additional Information • Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes., • Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office., • Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home., • Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs., • Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested., • Satellite, cellular and microwave connection can be used only if approved by leadership., • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense., • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job., • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description PerkSpot is searching for an Affiliate Account Manager to join our Merchant Partnerships team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As an Affiliate Account Manager, you’ll develop engagement strategies to align merchant advertising objectives with PerkSpot offerings and revenue goals. This is an entry-level/early career role focused on growing account revenue and account retention by reinforcing the unique PerkSpot Value Proposition for each merchant partner. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL. What you’ll accomplish: • Manage a large and diverse set of assigned portfolio accounts and overflow as needed, • Ensure the timely and successful delivery of PerkSpot products and services, • Provide superior customer service and swiftly tend to merchant needs, • Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks, • Maintain a deep understanding of shifting merchant business objectives, • Leverage data to identify and address account risks and opportunities, • Provide strategic recommendations for increasing merchant engagement and investment, • Grow accounts by generating merchant interest in new services and offerings, • Find and establish new merchant point of contacts for lapsed existing merchant accounts, • Maintain visibility cross-departmentally by participating in impactful team projects, • Total Revenue; made up of Ad Sale Revenue and Direct Revenue, • Number of new campaigns launched with improved exclusive offers, • Merchant quality experience, • 1-2 years in a client-facing account management role with excellent communication and presentation skills, • Affiliate marketing industry experience is a plus, • Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction, • Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement, • Exceptional emotional intelligence and relationship management skills, • Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account At PerkSpot, we believe that life is about getting the most out of every dollar, every moment, and every opportunity. We don’t just see a discount; we see a doorway to craft a lifestyle that balances smart choices with meaningful experiences. We celebrate the relentless pursuit of value, the satisfaction of finding that perfect deal, and the sense of confidence that comes from spending with intention. Every dollar saved is a step closer to the life you envision—one that’s rich in memories, secure in planning, and full of everyday wins that bring joy and fulfillment. Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions. Your first few months as a PerkSpotter: Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will.. • Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. Account Managers report directly to the Director of Merchant Partnerships and will work closely with other Senior and Strategic Account Managers as an influential extension of the Merchant Partnerships Team., • Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings., • Sharpen your skills! You will become very familiar with the technology and tools that we use; Salesforce, Domo, and Microsoft Office Suite, just to name a few., • See your impact! To succeed in this role, you will need to forge strong connections by establishing productive and trusted visible relationships with key merchants and stakeholders across multiple organizations. PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The base salary range for this position is $50,000 - $55,000 plus up to $35,000 sales commission ($80,000 - $90,000 OTE). What We Offer: • Competitive salary, matching 401K, and company paid disability., • Comprehensive medical, dental, and vision insurance is effective on your first day of employment!, • Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year. Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day., • Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year., • To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”, • Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service., • Commuting can be expensive – we get it. So, we provide a monthly transportation stipend and free lunch every Wednesday. All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality! All positions require a full background screening. PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Powered by JazzHR ZhUncYxKKx

Experience collaborating with a team of healthcare professionals. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision

Certified Nurse Assistant licensure. At least one year experience in the last 24 months as a Home Health Aide or Certified Nursing Assistant in a hospital, nursing home, home health/hospice agency. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologi

Job DescriptionDescription: Are you looking to be part of a connected team that invests in you, clinically and personally, and is dedicated to making a difference in their client's lives? If so, we'd love to meet you! Inspire is a special place that values therapists happiness. We know life is short, and want work to be fun and meaningful. We also have boundaries to protect your work-life balance, so you can enjoy your life outside the office. Our teams are connected, warm & fun. We laugh, we love what we do, we provide excellent client service, have fun company and team outings. We're looking for a therapist or social worker to be part of the Evanston team, willing to see a minimum of 20 clients a week. We'll work with you to set your schedule and you'll have a dedicated, beautiful, office each week. Inspire serves a wide variety of clients, including kids, adolescents, adults, families and couples. With four locations (Northbrook, Kenilworth, Lake Forest & Evanston), you get the benefits of a big practice with stability, support, compensation and perks. You also get the cozy, chill vibe of a smaller boutique office. We strive to take excellent care of our therapists with beautiful, spa-like offices, talented professionals and-- best of all -- a positive, open and kind culture. As part of a large practice, you get a strong administrative team who takes care of you, so you can focus on your clients. We handle all intake calls, new client paperwork, scheduling, billing, insurance, credit card processing, marketing, office management, and more. You also get health insurance (medical, dental & vision), 401k, Paid Time Off (PTO), Free Supervision, Free In-House Trainings, CEU Stipends, beautiful offices, team outings, paid speaking opportunities, paid leadership opportunities, access to our Psychiatry Team for medical-related questions, and cutting-edge marketing to provide you a steady stream of clients. For therapists new to private practice, we provide weekly individual supervision, in addition to group supervision, to empower you in your confidence and counseling skills. For all therapists, we have weekly group supervision and individual supervision available as-needed. For all new hires, we provide a paid New Hire Orientation to ensure you are equipped and comfortable in your career at Inspire (and have a warm welcome to the team!). One of our BIGGEST priorities is our warm, considerate and open-minded culture. We are looking for humans who are kind, vulnerable, humble, down-to-earth, affirming and accepting of everyone's different journey, loving and people who take responsibility and ownership for their success. While we value clinical education and skills, we have found that one of the most important things for our work culture, and client's growth, is being a kind, loving person. We care about you as a person, as well as a therapist. We value personal time, family and a healthy work-life balance. We don't think of ourselves as “therapists” helping “clients.” We are "people" supporting "people." We honor that every person is whole and complete. We want every client (and therapist) to be growing and striving to be their best. Candidate must have a like-minded attitude. We'd love to have you be part of this movement that is helping people to live their best lives!! We provide: • W2 Employee status, • Competitive compensation (percentage based on income received), • Health Insurance (medical, vision & dental) BCBS PPO, • 401k for retirement savings, • Paid Time Off (PTO) 40 hours/year, • Beautiful, spa-like offices, • Weekly clinical supervision, • In-House Trainings & CEU stipends, • Steady stream of client referrals, • Legal Counsel, • Professional Liability Insurance & Workman's Comp, • Psychiatry Team-- available for medication referrals & consultation, • Intake Team--manages all intake calls, schedules and physical office space, • Billing Team--manages all medical billing, benefits/eligibility, submits claims, denials, credentialing, • Community Relations Team--manages outreach in the community for awareness and new clients, • Marketing Support -- Professional Marketing team keeping Inspire recognized in the community, • Office parties & Company Meetings (with fun "swag!"), • "Employee of the Week" company emails celebrating employees (with a Starbucks gift card!), • Supportive, positive and fun team environment, • Minimum of 20 clients a week (25 office hours), • Weekend availability (for the first year of employment, therapists work one weekend "shift" (Friday 3-8, Sat/Sun 10-1, 1-5pm), • Experience with counseling (life experience & personal experience with counseling (a plus), • Paneled with BCBS, UnitedHealthCare, Humana, Aetna (a plus), • Prior private practice experience (a plus), • Send cover letter and/or CV Required education: • Master's or Doctorate, • License or certification (or in-process of obtaining) an MSW, LSW, LPC, MFT, LCPC, LMFT, AMFT, LCSW, LSW, PhD, PMHNP

Job Description PerkSpot is searching for a Senior Affiliate Account Manager to join our Merchant Partnerships team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Senior Affiliate Account Manager you’ll develop engagement strategies to align merchant advertising objectives with PerkSpot offerings and revenue goals. Senior Affiliate Account Manager are focused on growing account revenue and account retention by reinforcing the unique PerkSpot Value Proposition for each merchant partner. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL. What you’ll accomplish: * Manage a large and diverse set of assigned portfolio accounts and overflow as needed * Ensure the timely and successful delivery of PerkSpot products and services * Provide superior customer service and swiftly tend to merchant needs * Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks * Maintain a deep understanding of shifting merchant business objectives * Leverage data to identify and address account risks and opportunities * Provide strategic recommendations for increasing merchant engagement and investment * Grow accounts by generating merchant interest in new services and offerings * Find and establish new merchant point of contacts for lapsed existing merchant accounts * Maintain visibility cross-departmentally by participating in impactful team projects * Address opportunities for efficiencies, support models, program solutions, and best practices * Act as a Project Manager or liaison for ad hoc company initiatives Key Performance Indicators * Total Revenue; made up of Ad Sale Revenue and Direct Revenue * Number of new campaigns launched with improved exclusive offers * Merchant quality experience * Published SOPs and departmental best practices What we’re looking for: * 3-5 years in a client-facing Account Management role with excellent communication and presentation skills * Affiliate marketing industry experience is required * Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction * Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement * Exceptional emotional intelligence and relationship management skills * Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account * Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment About PerkSpot: Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions. Your first few months as a PerkSpotter: Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will... * Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. Account Managers report to the Director of Merchant Partnerships and will work closely with other merchant partnerships team members. * Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings. * Sharpen your skills! You will become very familiar with the technology and tools that we use; Salesforce, Domo, and Microsoft Office Suite, just to name a few. * See your impact! To succeed in this role, you will need to forge strong connections by establishing productive and trusted visible relationships with key merchants and stakeholders across multiple organizations. * Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business. The pay: PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The base salary range for this position is $70,000 - $75,000 plus sales commission; $140,000 - $150,000 OTE. What We Offer: * Competitive salary, matching 401K, and company paid disability. * Comprehensive medical, dental, and vision insurance is effective on your first day of employment! * Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year. Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day. * Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year. * To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.” * Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service. * Commuting can be expensive – we get it. So, we provide a monthly transportation stipend and free lunch every Wednesday. * Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours. How to apply: All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality! All positions require a complete background screening. PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Powered by JazzHR RmhM69mrAX

Job Description PerkSpot is searching for a Client Success Associate to join our Client Success Operations team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Client Success Associate, you will manage inbound inquiries and resolve issues for our SMB and mid‑market clients. You’ll also conduct strategic outreach to high‑potential accounts to drive utilization and overall program engagement. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL. What you’ll accomplish: • Manage and resolve client issues by responding to inbound emails and phone calls from our 850+ PerkSpot clients., • Prioritize multiple incoming tickets based on urgency and business impact., • Escalate complex client issues appropriately by providing an initial assessment and recommended approach., • Report on key performance metrics, including First Response Time and Time to Resolution., • Drive new user growth by coordinating program re-launches, promoting census file uploads, and ensuring client compliance., • Conduct strategic outreach to high‑potential accounts to support engagement and growth opportunities., • Develop processes and best practices to enhance operational efficiency., • 1-2 years of experience in a client service role, • Experience managing and addressing several open service inquiries at once, • Knowledge in Salesforce, MS Excel, or any other tech software a plus, • Professional and empathetic but confident communication style, • Strong critical thinking and problem-solving skills Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions. Your first few months as a PerkSpotter: Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will.. • Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll report to the Senior Director of Client Success Operations and spend quite a bit of time with your fellow client success operations team members!, • Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings., • Sharpen your skills! You’ll use creative solutions to solve problems and field inbound inquiries related to our SMB and Mid-Market Accounts., • See your impact! Strive to keep PerkSpot’s active and prospective client partnerships positive and mutually beneficial! PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The salary range for this position is $50,000 - $55,000 plus a $2,000 annual bonus. The perks and benefits: With a name like PerkSpot, it’s no secret that employee perks are kind of our thing. Below are a few of the many perks and benefits we offer to our people. • Health Benefits: Comprehensive medical, dental, and vision insurance effective on your first day of employment!, • Paid Time Off: Our generous PTO policy allows employees to take 20 vacation days and 10 sick days per year. We also recognize 10 paid holidays per year!, • Leave Benefits: Fully-paid parental leave and 100% employer-funded short-term & long-term disability insurance!, • Financial Wellness: 401(k) with company match, company equity, and free financial consulting from Mariner Financial!, • Office Perks: On-site gym access, bring your pet to work, and company-sponsored annual summer outing! All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality! All positions require a full background screening. Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Powered by JazzHR WcdZAc57Ak

Job Description PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Customer Support Specialist, you will provide top-notch technical support to the community members of PerkSpot. You’ll become an expert in PerkSpot’s tools and website, while constantly interacting with PerkSpot customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL. Working Schedule: Monday – Friday from 10:00 am – 6:00 pm Central Standard Time What you’ll accomplish: * Become an expert of PerkSpot’s services and processes, as well as our website and user portal * Provide exceptional and timely support to customers via phone, email, and live chat * Document active tickets every step of the way, from inquiry to solution and completion * Actively prioritize support tickets and escalate issues appropriately * Assist with new user setup, account maintenance, and sales projects as needed * Take part in high-level problem-solving in collaboration with your team members and our Customer Support Manager * Develop relationships with PerkSpot’s internal teams and customers to maintain and improve customer satisfaction * Solicit feedback from customers on PerkSpot’s service and product; relay feedback to applicable internal teams * Attend regular team and staff meetings to address feedback, changes, and new ideas * Constantly strategize ways to make the PerkSpot experience better and more effective for our members What we’re looking for: * 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance * Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc. * Knowledge of Zendesk and background in IM/chat support preferred * Exceptional written and verbal communication skills, with proven interpersonal skills * Highly organized, detail-oriented, and analytical approach to problem-solving * Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor * Collaborative, team-focused mindset * Ability to work autonomously and manage your own workload * Proven understanding of PerkSpot’s values as a whole and a willingness to work hard to achieve overall company goals About PerkSpot: At PerkSpot, we believe that life is about getting the most out of every dollar, every moment, and every opportunity. We don’t just see a discount; we see a doorway to craft a lifestyle that balances smart choices with meaningful experiences. We celebrate the relentless pursuit of value, the satisfaction of finding that perfect deal, and the sense of confidence that comes from spending with intention. Every dollar saved is a step closer to the life you envision—one that’s rich in memories, secure in planning, and full of everyday wins that bring joy and fulfillment. Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions. Your first few months as a PerkSpotter: Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will... * Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll spend quite a bit of time with your fellow Customer Support Specialists, as well as our Senior Manager of Customer Support. * Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings. * Sharpen your skills! You will become very familiar with our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk). * See your impact! Provide daily support to our members and advocate for their needs to ensure the best user experience as possible! * Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business. The pay: PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The position pay is $21.10/per hour plus $2,000 annual bonus. What We Offer: * Comprehensive medical, dental, and vision insurance is effective on your first day of employment! * Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year. Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day. * Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year. * To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.” * Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service. * Commuting can be expensive – we get it. So, we provide a monthly transportation stipend and free lunch every Wednesday. * Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours. How to apply: All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality! All positions require a full background screening. Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Powered by JazzHR 5g5rXaniC3

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