BDC Agent / Call Center Representative
18 days ago
Fairfield
Job DescriptionDescription: Performance Toyota Fairfield is on the hunt for dedicated, friendly, enthusiastic, and career-oriented professionals to hold the title of BDC Agent, also known as Call Center Representative. We are proud to be a 15-time recipient of the prestigious President’s Award, highlighting our commitment to exceptional customer service and operational excellence. We strive to create a welcoming environment for our customers and employees alike, making us a leader in the automotive industry. Compensation and Hours: • $15.00 Per Hr. + Commission!, • Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends), • 40-hour work schedule What We Offer: • Paid time off, • 401k retirement plans With Generous Company Match!!, • Medical insurance, • HSA and/or FSA plans, • Dental care, • Vision coverage, • Short- and long-term disability, • Life insurance, • Generous employee discounts on vehicles, parts, and services Requirements: Responsibilities: • Serve as the primary contact for customers via phone, email, and chat, providing assistance and information., • Engage potential customers and convert inquiries into appointments for sales and service teams., • Maintain knowledge of inventory and services to effectively answer customer questions., • Follow up on leads and nurture customer relationships to drive future sales., • Document customer interactions in our CRM for accurate reporting and follow-up., • High school diploma or equivalent; additional education or experience in customer service is preferred., • Excellent communication skills, both verbal and written, with a strong ability to connect with customers., • Detail-oriented with strong organizational skills to manage multiple inquiries simultaneously., • Proficient in using computer systems and software applications., • A team player who is motivated and eager to learn in a fast-paced environment., • Possess a driver's license that has a driving record allowing you to drive cutomers and company vehicles., • Performance Toyota Fairfield is a druG free workplace. If you are passionate about providing top-notch customer service and are excited to be part of a team that consistently achieves high standards, apply today to join Performance Toyota Fairfield as a BDC Agent! Together, we can continue to set the bar for excellence in the automotive industry.