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Description Summary: The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: • Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record, • Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows, • Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support, • Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean, • Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness, • Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas, • Work with the provisioning team to assure associates have completed the appropriate training before access is granted, • Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records), • Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides, • Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately, • Complete job shadows, deliver training, support, and build confidence for end users, • Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers, • Ability to test and troubleshoot the Training and build environment, • Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards, • Work under minimal supervision, • Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments, • Require minimal instruction on day-to-day work and detailed instructions on new assignments, • Make decisions regarding own work on primarily routine cases, • Strong organizational and communication skills, • High School diploma required; Associate degree preferred, • One+ year of experience with education. Healthcare industry education preferred., • Preferred experience with adult learners, in-person, and virtual training, • Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred, • Experience in instructional design, training, using Epic system, • Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred, • Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word, • Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required, • Experience with any industry LMS (Learning Management System) is preferred, • Proven track-record of successfully delivering projects on time and within budget, • Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Clinical Informatics Systems Analyst II is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools. Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes. This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s). This position requires the ability to work with minimal supervision. This position is exempt. Responsibilities: • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders., • Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS Health., • Collaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safety., • Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues., • Develop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirements., • Demonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groups., • Demonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end users., • Assist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of command., • Provide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionality., • Assist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical record., • Foster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements., • Prioritize, coordinate, and implement updates and requested changes to clinical information systems., • Provides effective customer service by being courteous, polite and friendly at all times., • May be required to work additional hours as needed during critical problems., • Responsible for other duties and special projects as assigned., • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systems., • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate., • Proactively takes action without additional direction taking tasks/projects to completion. Identifies and seizes new opportunities. Displays can-do attitude in good and bad times. Steps up to handle tough issues., • Through knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements., • Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders., • Provides insight and recommendations on application/system analysis in assigned area(s). Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams while proactively working to improve and obtain new expertise in applications, including areas beyond assigned module. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources., • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers., • Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members., • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Demonstrates a working level understanding of information technology, including systems, applications, operations, and support. Adheres to standards/protocols., • Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications., • Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations., • Must have strong knowledge of clinical information systems, clinical informatics, data management and administration., • Must have advance knowledge of Microsoft Office products., • Bachelors degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferredExperience, • Preferred 3-5 years previous clinical information systems experience or equivalentLicenses, Registrations, or Certifications, • Valid Drivers License 8AM - 5PM Monday-Friday Work Type: Full Time

Description - External Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! The Revenue Generation Learning & Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact. What You'll Do The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors. * Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact. * Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms. * Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance. * Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes. * Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics. * Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning. * Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers. * Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales. What you Bring to the Role * Bachelors degree in a related field preferred or equivalent combination of education and experience. * Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish) * Sales Training & Coaching: Proven ability to develop and facilitate engaging sales training programs. * Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance. * Inside Sales & Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies. * Sales & Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms. * Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc. * Instructional Design & Learning Methodologies: Experience with Bloom’s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model. What You Can Expect * Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact. * Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience. * Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance. * Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Private Equity Backed Services Company // Hybrid // Strong Growth potential (~400M to 1B+ in next 3 years) This Jobot Job is hosted by: Stefan Woods Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $130,000 per year A bit about us: Private Equity Backed manufacturer that is planning on growing from ~400M to 1B+ in the next 3-4 years. Very strong growth potential to join an extremely dynamic organization and advance in your career. Why join us? Compensation: 130K plus 10% Hybrid Schedule (4 days in office in Arlington and 1 remote) Growth potential Strong benefits Job Details We are seeking an experienced Senior Financial Analyst to join our team. The successful candidate will play a significant role in shaping the company's strategic financial direction by providing key insights and analysis that influence decision-making at the highest levels. Responsibilities: • Develop and manage complex financial models for budgeting, forecasting, and cash flow analysis, • Analyze financial performance against key business metrics and document pertinent financial highlights that will enable management to determine progress against budgets, • Provide strategic guidance and recommendations to improve profitability, drive growth, reduce costs, and minimize risks, • Prepare comprehensive and detailed reports on financial results, including variances to our business plan, to senior management and other stakeholders, • Collaborate with various teams across the company to understand business trends and link them to financial results, • Lead the annual budgeting process and regular forecasting exercises, • Evaluate business initiatives and investments for financial viability and returns, and present findings to senior management, • Bachelor's degree in Finance, Accounting, Economics or related field; MBA or CFA preferred, • Minimum of 3 years' experience in a financial analysis role, • Proven experience in financial modeling, budgeting, forecasting, and financial analysis, • Strong understanding of financial statements and cash flow models, • Exceptional analytical and quantitative skills, with strong attention to detail Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

It offers a unique opportunity to gain exposure to KAM-level (key account manager) functions while also serving as a sales analyst supporting some of our most strategic accounts. Serve as the key account manager, overseeing $2M in net revenue across Cartenders and Max E Mart. This key account manage

It offers a unique opportunity to gain exposure to KAM-level (Key Account Manager) functions while also serving as a sales analyst supporting some of our most strategic accounts. Serve as the Key Account Manager, overseeing $2M in Net Revenue across Cartenders and Max E Mart. This Key Account Manage

For additional information regarding Citi employee benefits, please visit citibenefits. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, sta

We are seeking a detail-oriented and customer-focused Desktop Support Analyst to join our IT team.

Innovative Automation Analyst page is loaded## Innovative Automation Analystlocations: Irving, Texastime type: Full timeposted on: Posted Yesterdayjob requisition id: 40014031If you have what it takes to become part of the Vistra family and would like to start a promising career with a globa

Innovative Automation Analyst page is loaded## Innovative Automation Analystlocations: Irving, Texastime type: Full timeposted on: Posted Todayjob requisition id: 40014031If you have what it takes to become part of the Vistra family and would like to start a promising career with a global le

Job Description Job Summary As a Billing Analyst, you will play an essential role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail, and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing-related questions, drive process improvements related to billing, and contribute to other projects. This is an excellent opportunity for an experienced IT billing specialist looking to make an impact at a successful, rapidly growing Managed Service Provider. Responsibilities (including but not limited to) • Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via the billing ticket board, • Collect clean & validate data to produce a monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process, • Complete monthly invoice variance analysis by customer and product, • Lead "first invoice review" meetings for onboarding clients, collaborating with Sales, Project Management (PM), and Client Experience Management (CXM) teams to ensure billable accuracy from the start, • Prepare and send invoices to clients, • Skilled in developing and updating process documentation to support operational efficiency, • Ad-hoc projects and reports as required, • Positive attitude, • Attention to detail, • Strong communication and customer service skills, • Excellent analytical and problem-solving skills, • Flexible – comfortable in a dynamic, rapidly-changing business environment, • Intermediate Excel skills, • Ability to manage multiple tasks and priorities effectively while working independently as needed, • 2+ years in a billing role at an IT services business with recurring revenue OR an IT consulting firm focused on Dynamics Business Central, • Sales Force, Service Now, Connect Wise, and Dynamics 365 Business Central experience desired, • Experienced with Microsoft Excel (vlookups, pivot tables, data management), • Exposure to a diverse array of technologies, • Part of a team of experienced engineers who aim to deliver exceptional service, • Competitive compensation, • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO, • Opportunities to further technical education through online courses and a certification reimbursement program, • Positive, friendly, supportive office environment

Job Description Are you a problem-solver who gets excited about using technology to make things faster, smarter, and better? Do you thrive on digging into challenges, figuring out what’s broken, and finding the perfect tech solution to fix it? If so, Polk Mechanical wants you on our team as an OPS Construction Technologist. What You’ll Do In this role, you’ll be the go-to person for all things operations technology. You’ll partner with project teams, field leaders, IT, and VDC to uncover inefficiencies, research solutions, and make them real. Some days you’ll be testing out new tools, others you’ll be training teams on tech like Procore, Power BI, OpenSpace, or IFS—and some days you’ll be experimenting with fresh ideas we haven’t tried yet. Think of yourself as part business analyst, part innovator, and part connector. You’ll: • Spot pain points in our construction operations and figure out how technology can solve them., • Test, implement, and support apps and tools that make projects run smoother., • Collaborate with leadership to drive innovation across the company., • Dive into data and make it meaningful with dashboards and reports., • A curious, self-starter who loves learning and experimenting., • Someone with exposure to construction, engineering, or IT—but mostly a passion for using apps and data to solve problems., • Comfort working with tools like Procore, Revit/AutoCAD, Power BI, or similar platforms (experience is great, but not required if you’re a quick learner)., • Strong communication skills—you’ll be the bridge between construction pros and tech teams. At Polk Mechanical, you won’t just sit in a cubicle—you’ll be out in the field, in the office, and everywhere in between, seeing firsthand how your solutions make an impact. We’re growing fast, and we want fresh thinkers who aren’t afraid to challenge the status quo. • Work with cutting-edge construction technology., • Gain exposure across operations, IT, and leadership., • Be part of a collaborative team that values innovation. Ready to put your curiosity and tech skills to work? Apply today and help us build smarter, not harder. Company DescriptionTriplePoint is a high-growth, private equity–backed platform in the mechanical and industrial construction space. With a strong pipeline of acquisitions and continued expansion, we are building the industry leader in integrated construction services. Our team thrives in a high-performance, fast-paced environment where accountability, precision, and execution excellence are non-negotiable.TriplePoint is a high-growth, private equity–backed platform in the mechanical and industrial construction space. With a strong pipeline of acquisitions and continued expansion, we are building the industry leader in integrated construction services. Our team thrives in a high-performance, fast-paced environment where accountability, precision, and execution excellence are non-negotiable.

Job Description We are seeking Chief Human Resources Officer (CHRO) to join our clients executive team and lead the transformation of the HR function into a strategic driver of growth and innovation. This role provides a clean slate opportunity to design, scale, and align the HR department with the company’s ambitious goals and diverse workforce. The CHRO will oversee talent acquisition, employee engagement, compensation strategy, and organizational development, while aligning HR with our clients data-centric culture and ESOP values. A critical aspect of this role will be leveraging AI and automation to enhance HR operations, workforce planning, and decision-making. The CHRO will also oversee the integration of a compensation analyst to ensure the alignment of pay structures with organizational goals. KEY RESPONSIBILITIES Strategic Leadership · Develop and execute a long-term HR strategy that supports growth trajectory, ESOP culture, and employee engagement goals. · Serve as a key advisor to the CEO and executive team on organizational design, workforce planning, and employee relations. · Lead the professionalization and scaling of HR operations, ensuring alignment across all locations and business units. · Integrate HR functions to support both mature business units and newer entrepreneurial divisions. AI-Driven HR Transformation · Implement AI-powered tools and process automation to improve efficiency in recruitment, workforce forecasting, and employee engagement tracking. · Use AI and analytics to identify trends in employee performance, retention, and engagement, ensuring proactive HR strategies. · Drive the adoption of AI in HR decision-making, including talent acquisition, compensation benchmarking, and workforce planning. · Foster a culture of innovation by leveraging AI-driven insights to align HR strategies with business objectives. Compensation Strategy & Alignment (hire a strategic partner to align compensation Strategy) · Design and oversee compensation programs that align with market benchmarks, internal equity, and company goals. · Lead the recruitment and integration of a compensation analyst, ensuring clear alignment between compensation strategies, workforce planning, and employee engagement initiatives. · Address challenges in aligning compensation structures across diverse roles, locations, and business units. · Build systems to ensure consistent and transparent communication around pay structures and equity adjustments. Talent Management & Culture · Oversee talent acquisition strategies to attract and retain top talent across technical, engineering, and administrative roles. · Develop programs to enhance employee engagement, foster a culture of accountability, and align HR practices with ESOP values. · Implement leadership development and succession planning initiatives to ensure long-term organizational success. · Build recruiting and retention strategies focused on reducing time-to-hire while ensuring cultural and competency alignment. Operational Excellence & Data-Driven Insights · Leverage data and analytics to inform HR strategies, including workforce forecasting, recruitment metrics, and engagement KPIs. · Utilize the ERP system (Solutions 360) to align HR processes with broader company operations, including labor hours, project estimates, and workforce planning. · Drive process automation and AI adoption within HR operations to enhance efficiency and data integration. · Collaborate with functional leaders to create unified, scalable HR systems that meet the needs of a growing organization. Organizational Growth & Integration · Lead change management initiatives to support the integration of new acquisitions and alignment of cultural and operational practices. · Oversee the development of HR systems that scale with the company’s growth and address the unique needs of both mature and entrepreneurial business units. · Ensure compliance with labor laws and safety regulations across multiple geographies. IDEAL CANDIDATE PROFILE The ideal candidate is a proven HR leader with a track record of scaling HR operations, aligning compensation strategies, and fostering a culture of ownership and engagement. They should bring a data-driven approach to HR, with expertise in leveraging AI technologies to improve decision-making and operations. QUALIFICATIONS: · 10+ years of senior HR leadership experience, with at least 3–5 years in a CHRO or equivalent role. · Experience in leveraging AI tools and automation for HR operations, talent management, and workforce planning. · Proven success in leading HR through growth and transformation in high-growth, multi-location environments. · Experience working in ESOP or employee-owned organizations is highly desirable. · Familiarity with ERP systems (e.g., Solutions 360) and data integration for HR operations. · Strong cultural alignment with employee-owned businesses and entrepreneurial organizations. KEY ATTRIBUTES: · Strategic thinker with strong operational execution skills. · Relationship-focused and able to foster collaboration across diverse teams. · Passionate about AI-driven HR practices and process automation. · Growth-oriented, with a focus on building scalable systems that support long-term success. WHY JOIN: · Clean Slate Opportunity: Shape and build the HR function and compensation strategies with flexibility and autonomy. · Employee Ownership: As an ESOP company, you’ll directly contribute to and benefit from company’s success. · Growth-Oriented Culture: Join a company with ambitious goals and a focus on innovation. · AI-Driven Innovation: Be part of a forward-thinking organization that embraces AI, automation, and data-centric decision-making. · Diverse Workforce: Collaborate with a team that values inclusion, ownership, and diverse perspectives. Company DescriptionRightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement. Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.RightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.\r\n\r\nVoted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. \r\n\r\nRightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.

Job Description Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who’s mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity. Key Responsibilities: • Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support, • Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365, • Support switches, wireless access points, and VoIP systems, • Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups, • Monitor and maintain system health, patching, and endpoint protection, • Document configurations, solutions, and troubleshooting processes, • Support event operations and technology readiness during Market events, • Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects, • Provide mentorship and guidance to Tier 1 team members, • High School diploma or equivalent required, • Associate’s degree in information technology or related field, or equivalent experience preferred, • 3+ years of experience providing advanced IT support or system administration, • Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365, • Experience with virtualization, backup, and endpoint security tools, • Excellent problem-solving, communication, and customer service skills, • Strong organizational and time management skills, • Ability to work independently and collaboratively in a team environment, • Hands-on work with enterprise infrastructure in a high-uptime environment, • Exposure to server, networking, and security systems, • Career path into Systems Administration or IT ManagementCompany DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year. Benefits -\tMedical, Dental, Vision, and Pet Insurance -\tLife and AD&D Insurance at no cost -\t401(k) with company match -\tPaid time off and holidays -\tEmployee discounts at food outlets onsite, including Starbucks -\tWellness offerings such as flu shot clinics and CPR certification -\tFree, covered parking with secure card access -\tAccess to private events such as trade shows, sample sales, and seminarsDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.\r\n\r\nBenefits\r\n•\tMedical, Dental, Vision, and Pet Insurance\r\n•\tLife and AD&D Insurance at no cost\r\n•\t401(k) with company match\r\n•\tPaid time off and holidays\r\n•\tEmployee discounts at food outlets onsite, including Starbucks\r\n•\tWellness offerings such as flu shot clinics and CPR certification\r\n•\tFree, covered parking with secure card access\r\n•\tAccess to private events such as trade shows, sample sales, and seminars

Job Description Technology Support Analyst Our client is looking for an IT Support Administrator who can keep their workforce running smoothly, delivering high-quality on-site and remote support across a fast-moving environment. You’ll be the go-to resource for troubleshooting, desktop support, hardware lifecycle management, Microsoft administration, and ensuring users get the solutions they need quickly and professionally. • Location: Carrollton, TX (Onsite), • Compensation: This job is expected to pay about $26-35/hour W2, • Deliver on-site support to the local office while providing remote support across the broader region., • Troubleshoot complex hardware, software, and desktop environment issues to keep systems optimized., • Manage diagnostics, gather technical details from users, and resolve or escalate incidents through the service desk., • Serve as the technical liaison for end users, offering guidance, training, and clear communication., • Strong experience supporting end users in dynamic, enterprise environments., • Hands-on skills with Microsoft technologies including DNS/DHCP, Active Directory, Entra ID, O365/M365 Admin Centers, Intune, SharePoint, Teams, and Exchange., • Strong understanding of ITIL concepts such as Incident, Change, and Hardware Lifecycle Management. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job DescriptionDescription: Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com. Job Summary The IT Service Desk Analyst II role is integral to ensuring efficient technical assistance and support to end-users within the organization. The primary responsibility is providing timely support, troubleshooting issues, and offering solutions to internal staff experiencing technical problems related to hardware, software, network, and other IT-related concerns. The role demands excellent communication skills, technical proficiency, and a customer-focused approach to problem-solving. Key Job Responsibilities: · Provide first and second-level support to end-user issues via phone, email, or in person. · Respond promptly to IT support requests and efficiently resolve technical problems with a focus on minimizing downtime. · Diagnose and troubleshoot technical issues, including hardware and software problems, and escalate unresolved issues to the appropriate IT teams. · You can walk users through step-by-step solutions, helping them remotely or on-site when necessary. · Install, configure, and maintain hardware and software components according to company policies. · Perform system upgrades, backups, and patch management as directed. · Maintain accurate records of IT support requests and resolutions using help desk tracking software. · Create user accounts, reset passwords, and manage access permissions. · Provide technical guidance and assistance to users on IT-related matters. · Contribute to IT documentation, knowledge base articles, and user guides to facilitate self-help solutions. · Serves as a liaison between the end users and engineering staff to escalate and report information during critical events and/or outages. · Will participate in basic project management activities, supporting the planning, coordination, and execution of small-scale projects within Concentric. · Other duties as assigned by supervisor. Key Performance Measurements: · Performance against established IT support SLAs · First contact resolution · Ticket closure · Customer satisfaction scores · Knowledge base utilization · Other key performance indicators as assigned Benefits At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: • Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!, • Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage., • 401K with match, • 8 paid holidays, • Full-time Employees receive 128 Hours of PTO Annually, • Training and mentoring – Learn from our experts in the industry., • Advancement opportunities., • The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Requirements: · Associate degree in information technology, Computer Science, or related field is preferred. Relevant work experience may substitute for formal education. · 3-5 years of experience in a technical support or IT-related position is desired. · Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous. · Certification in ITIL or relevant Project Management certification a plus. · Proven experience as an IT Help Desk Support or similar role. · Proficiency in diagnosing and troubleshooting software and hardware issues. · Strong knowledge of Microsoft operating systems and Office suite. · Familiarity with help desk software (e.g., Ivanti, ServiceNow) and remote desktop tools. · Excellent communication skills with the ability to explain technical concepts in user-friendly language. · Customer-oriented attitude with a focus on delivering high-quality support services. · Ability to prioritize and manage multiple tasks in a fast-paced environment. · Intermediate knowledge of network protocols and configurations. · Strong customer service skills focusing on delivering quality support and positive user experience. · Flexibility to adapt to changing technologies and willingness to upgrade skills continuously. · Self-starter with solid time/project management skills and proven ability to drive delivery, mitigate risk, and resolve issues. · Strong communication, problem-solving, and analytical skills · Ability to travel “up to 25%.” *This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. Able to work at a computer and stare at a screen for up to 8 hours a day. The employee occasionally is required to walk and reach with hands and arms. The employee occasionally is required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate. The employee may be allowed to work from home from time to time, and should provide a safe and secure workspace. The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.