Trabajos it help desk en Phoenix, Arizona - Page 2Crear alertas

Job Description Job description Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Desert Ridge, is seeking a Spa Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend and great at sales? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service and sales skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: · Meet membership sales goals · Detailed knowledge of the menu of services – don’t worry, we’ll train you! · Have excellent customer service to members and guests, while building relationships that last · Capable of working flexible hours · Effectively communicate sales, promotions, and service options with clients · Uphold spa cleanliness standards · Bring a positive and energetic attitude · Answer phones, schedule appointments, and file documents · Perform various other duties as assigned What’s in it for you? · Competitive Compensation - hourly wage PLUS commissions. · Contests - do you want to put your sales skills to the test? See what we have in store! · Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. · Ongoing Training - We are ALWAYS learning and improving. · Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! · Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! · Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards? Qualifications: · Having a high school diploma or equivalent is required · Must be 18 years old or older · Must be exceptionally organized and have great attention to detail · Must be a strong team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. Job Type: Part-time Salary: Base from $15.00 per hour + Commission Benefits: • Employee discount, • Flexible schedule Schedule: • Day shift, • Monday to Friday, • Night shift, • Weekend availability Supplemental pay types: • Commission pay Ability to commute/relocate: • Phoenix, AZ 85050: Reliably commute or planning to relocate before starting work (Preferred) Work Location: One location Company DescriptionA great company to work for!A great company to work for!

Job DescriptionWelcome to Align Health & Spine! Align Health & Spine is a leading chiropractic, MD, and pain management clinic specializing in personal injury cases. With a patient-centric approach, we provide comprehensive and personalized care to individuals recovering from various injuries. Our dedicated team of professionals is committed to helping patients regain their health and well-being through chiropractic treatments and rehabilitation services. Position Summary Align Health & Spine is hiring a dependable, detail-oriented Office Manager / Medical Assistant to join our team. While this position may occasionally assist with clinical duties, it is primarily focused on overseeing daily administrative operations, team coordination, and practice efficiency. The ideal candidate will bring leadership, organization, and flexibility to support both the front desk and back office as needed. Key Responsibilities Office Management & Administrative Oversight Primary Role • Manage front office workflows including patient check-in/out, scheduling, and communication, • Oversee staff schedules, supply ordering, and daily operational efficiency, • Ensure clinic compliance with HIPAA, OSHA, and internal procedural standards, • Support leadership with staff training, performance feedback, and process improvement, • Facilitate billing coordination, records management, and insurance documentation, • Report to executive management with regular updates on operations and team performance, • Step in to assist with patient intake, vitals, and accident-related histories during high volume times, • Support therapy applications such as EMS, cold laser, hot packs, and mechanical traction, • Help prepare patients for chiropractic and medical evaluations, • Assist providers with documentation in ChiroTouch and treatment tracking, • Oversee accurate CPT and ICD-10 code entry into ChiroTouch EHR, • Coordinate lien documentation, superbills, and medical record releases, • Liaise with law offices on patient treatment summaries and case-related inquiries, • Medical Assistant (MA) Required, • Bilingual (English/Spanish) Required, • Must reside in Tucson, Arizona Required, • Prior experience in Office Management or Front Desk Leadership, • Working knowledge of HIPAA compliance and legal-medical processes, • Prior experience with medical billing, ICD-10/CPT coding, or legal-medical communications, • Proficient with Microsoft Office (Word and Excel), • Experience with Personal Injury case documentation, • Familiarity with ChiroTouch, Practice Fusion or similar EHR systems, • Competitive, industry-leading pay based on experience, • Generous PTO and paid holidays, • Comprehensive, industry-leading health coverage, • Continuing education and career growth support, • Ongoing training with a supportive leadership team Join Align Health & Spine and take the lead in ensuring smooth day-to-day operations while supporting patient care in a fast-paced, compassionate personal injury clinic.

Job DescriptionBenefits: • Company parties, • Flexible schedule, • Free food & snacks, • Free uniforms, • Paid time off, • Profit sharing, • Training & development Benefits/Perks • Continuing education through company-sanctioned events., • Free membership in a state-of-the-art facility.D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals. At D1, our promise to our athletes is: You pick the goal, we help you get there and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth. Company Overview • Motivate and inspire all to be their best and achieve their goals through training with world-class coaches., • The culture of D1 separates us as we are all driven to help those around us., • D1 is passionate about impacting and changing lives.Key Skills Required For the Position:, • SALES. You should be able to walk in on day one & close over 50% of the leads you sit down to meet with., • LEADERSHIP. You should be a first-one-in, last-one-out leader. You should be able to hold weekly 1 on 1 meeting, and weekly staff meetings, hold staff accountable, & lead your team to business growth. (Must be a strong & confident leader who can handle the pressure of this big-time role.), • FINANCE. You need to have the ability to manage the facility P&L. You will meet with ownership monthly to review your budget vs what actually happened line item by line item.This General Manager Can Expect:, • To join a fun team that understands how to WORK & PLAY hard, • To facilitate staff meetings each week covering key data points with their team & moving the needle forward by both informing & inspiring their team to take action on key changes., • To be held accountable in financial meetings to an annual budget that predicts line-by-line revenue categories, overhead categories, COGS, etc.To be poised when meeting & interacting with professional athletesthis GM must provide the same world-class experience to EVERY SINGLE PERSON who walks in the door Responsibilities Serve as a key point of contact for members, with an emphasis on providing the D1 customer experience. Duties include: • Assisting with member progress check-ins, • Setting up new memberships in the POS system, • Collecting and processing payments, • Providing front desk sales and information, • Assisting with special events, • Managing all salesQualifications, • Associate Degree, • 3 years of management, • Can out-sell anyone in the room & loves it, • Knowledge of gym and retail operations, • Positive and energetic personality with a can do attitude, • Is a manager who will be the first one in & the last one to leave

Job Description At Phoenix Seminary, we are committed to training men and women for Christ-centered ministry for the building up of healthy churches in Phoenix and around the world. We live out this mission through our distinctive blend of deep scholarship and a shepherd’s heart. As our Seminary continues to grow, we’re excited to welcome a dedicated Information Technology Specialist to our team. In this role, you’ll be at the heart of our campus technology operations, ensuring that students, faculty, and staff have the tools and support they need to thrive in both in-person and online environments. You’ll provide hands-on support for all things IT—maintaining hardware, software, applications, AV equipment, and networks—while also helping us implement new and innovative tech solutions. You’ll serve as the go-to expert for our Learning Management System (LMS), supporting the delivery and upkeep of graduate-level online courses, and helping ensure a seamless digital experience for our learning community. This is an ideal opportunity for someone who is passionate about technology, values collaboration, and is excited to serve in a faith-based academic environment. If you love problem-solving, thrive in a mission-driven culture, and want to play a key role in supporting theological education, we’d love to meet you. Reports to: Information Technology Manager Classification Full-Time, Exempt Principal Responsibilities • Production, Project Management, and Communication, • Produce new online courses according to the set production schedule and maintain, update, and improve all online courses., • Communicate with subject matter experts to coordinate the design and construction of new online courses and make improvements to existing courses., • Assist and consult with faculty, staff, and other subject matter experts regarding best practices for web-based user interface patterns and user experience., • Produce or procure visual assets, including icons, photos, graphics charts, videos, animated gifs, and printed media such as syllabi., • Research and evaluate new and emerging technologies, approaches, and policies for potential application to online courses and know related policies for their use., • Identify tasks, advise best practices, establish timelines and deadlines, and keep multiple projects in motion to completion., • Engineering and implementation, • Construct web pages using Moodle’s webpage editor and edit the pages in HTML, CSS, and Javascript as needed., • Create and maintain applications that automate administrative tasks., • Work closely with the Information Technology Manager to implement and maintain software, hardware, and networks., • Reduce siloing by creating and maintaining software integrations, • Platform and Product Maintenance, • Write and maintain Excel macros to streamline data entry and database synchronization processes between Phoenix Seminary’s LMS, SIS, CRM, and financial systems., • Update course web pages with current information every semester., • Quality Assurance, • Test the online course web application for both functionality and content to create an industry-leading online educational experience., • Identify, reproduce, and fix bugs in the seminary’s software applications or report them to the proper stakeholders (e.g., platform service providers like Open LMS, Information Technology Manager, faculty, or other staff., • Work closely with the Information Technology Manager to create and maintain data entry policies and databases that enable for accurate and easily accessible data for administration., • Work closely with the Information Technology Manager to administrate software and domain access., • General API knowledge, • Customer service, training, and support, • Design and produce tutorials for students, faculty, and staff, including videos, instructional animations, and technical writing—update as necessary., • Answer emails, phone calls, and provide customer support for software applications students and faculty use., • Provide training for faculty in the use of Moodle features (e.g., quiz/exam creation, gradebook, discussion questions, etc.), as well as web-based applications such as Harmonize and Turnitin., • Plan, develop, and conduct workshops/activities for faculty and staff on the effective use of information technology such as web-based software programs and computers., • Help desk experience with ticketing system, • Other duties as assigned. Education and Experience • Minimum of a bachelor’s degree in computer information systems, information technology, education, business, or related field. Graduate theological education is a plus, • Minimum of two (2) year’s experience in information technology, online course development, and systems management. Experience in graduate higher education preferred., • Demonstrated proficiency in Microsoft Office, Excel, Word, PowerPoint, and Adobe Acrobat Pro, including advanced proficiency in Excel., • Proven track record of excellent customer service., • Basic knowledge of programming and scripting languages, including HTML5, SQL, VBA, and Python., • AV experience is a plus., • Knowledge of:, • web-based user interface and user experience best practices, • learning management systems such as Moodle, • relational database models and queries, • Skill in:, • designing web-based and mobile UI and UX, • reasoning logically and methodically through complex and abstract software relationships, • visual design and making effective use of digital communication media and channels, • web-based software design and engineering Needed Attributes • Excellent verbal and written communication skills, efficient and pleasant telephone and personal contact abilities., • Excellent organizational and project management abilities. Ability to work independently, meet deadlines, and be a self-starter., • Problem-solving skills and creative, solution-oriented thinking., • A strong work ethic., • Ability to work with diverse personality types. Physical Requirements • Occasional light lifting – 25 lbs. or less., • Constant sitting, typing, and viewing a computer screen. Work Schedule Ability to work regularly Monday through Friday, assigned schedule, with hours outside regular work schedule as needed. Evaluation The position described above, like other staff, will be evaluated at the end of an Introductory Period (90-day review) and then annually. Benefits: 1. Paid Employee Medical, 2. Tuition Reimbursement, 3. Up to 20 Days in accrued PTO, 4. 1 Floating Holiday, 5. 2 Weeks of Holiday Pay (the entire week from 12/25 - 12/31 paid), 6. Professional Development Opportunities

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

Job DescriptionSalary: $18, then $20 after A+ with path to more BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1. You live within 30 minutes of 7th St and Camelback in Phoenix., 2. Your resume reflects a person trying to make a career out of IT. This is an entry-level job, so we're not expecting long job history in IT jobs. Instead, what we expect is a list of IT skills you've accumulated, such as building PCs, helping your grandma with her AOL popups, etc., 3. Your current email address does not end in yahoo.com or aol.com., 5. Please do not call about this position unsolicited. Failure to follow this instruction will disqualify you. Note from our CEO: Greetings, and thank you for reviewing our job posting. Straight to the point, we're hiring for the content of your character, not your technical skills. We can train technical skills, nurture genuine personality traits, but we are looking for the following foundational characteristics: • Hungry for growth -- we pay for your certifications QUARTERLY! You can get up to $25/hr within 9-12 months if you achieve your assigned goals., • Be humble & leave ego at the door-- generally speaking, applicants have not made it past 30 days when they can't take feedback and have open & honest dialog with our leadership team., • Communicate like crazy-- we've made clients for life because of how over-the-top & clearly we communicate. Internally, it's the same. Open feedback loops = long prosperous relationships. If the above sounds like you, please apply. We reach out to candidates that meet the required criteria. Thank you, Jordan Hetrick, Founder+CEO Job Requirements • Pass a full background check, • Pass the first section of the CompTIA A+ within the first 60 days, first two attempts are reimbursed (test fee + paid time to take it), training materials provided, and opportunities to study & take the test while being paid., • Pass the second section of the CompTIA A+ within the next 60 days (same rules as above)., • Strong attention to detail., • Basic knowledge and proficiency of Microsoft Office and Windows products., • Basic knowledge and proficiency of networking fundamentals (WAN/LAN, how they fit together)., • Basic knowledge and proficiency of cybersecurity best practices., • Valid driver's license, reliable transportation with insurance, and clean driving record., • Some heavy lifting (50-75 pounds). Desired Qualifications • Working toward an Associate degree (related to IT/technology), or an equivalent combination of training and experience equivalent to the required specialized knowledge and abilities of the role. Responsibilities • Act as the first line of defense for service requests inside our structured help desk system., • Follow scheduled service requests (on-site, in-house, or remote) on your calendar and work tightly with the dispatcher throughout the day., • Working on service requests for many different client environments throughout the day., • Calling/emailing clients in a friendly and intelligent manner., • Enter fantastic notes into the ticketing system as service requests progresses., • Learn the ins and outs of our ticketing system, remote management tools, documentation platform, policies, and procedures., • Utilize chat for asking questions and keep current with the upcoming service requests., • Loop in third party vendors as needed while working on service requests., • Manage platforms such as Office 365, G Suite, and Active Directory., • Troubleshoot network devices such as routers, switches, and WAPs., • Troubleshoot peripherals such as scanners, printers, and industry-specific devices., • Escalate service requests up the chain per documented standards., • Maintenance and monitoring of information security controls. Immediatefull-time benefits • Annual three weeks paid time off (accrued) and increases over time., • Seven paid holidays a year., • Access to snack & drink bar in the office., • Free lunch on Fridays in the office., • Matching Safe Harbor 401k after one year of employment., • Bonus system based on targets and peer micro-bonuses. Full-Time benefits after 30 days • Health Insurance, 90% of employee cost covered + $100/m contributed toward HSA., • Dental Insurance, 75% of employee cost covered., • Short-term and long-term disability covered., • $10k of life insurance covered., • Monthly cell phone reimbursement.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZand they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Scottsdale, AZ

Job DescriptionDescription: About GLS: General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion. We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'. We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements. Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand! Position Summary: The primary function of the IT Support Technician position is to field incoming IT support requests from both internal and external customers, as well as provide technical expertise and input on a variety of internal and cross-functional projects. Duties for this position include but are not limited to the support of online development, setup and integration of synchronous technologies, and advising various departments on general technology related items. This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various stakeholders. The work is performed under minimal supervision by the Technical Support Supervisor. Duties of this individual are performed remotely, with occasional on-site travel as customer support requirements demand. Essential Duties and Responsibilities include, but are not limited to the following: • Provide tier 1 Help Desk support to both internal employees as well as external commercial customers., • Advise and help in implementation of various technologies to further the overall capabilities of the business., • Design and support methods and procedures to encourage adoption of various IT related tools and services., • Develop and create documentation and support materials for both internal IT staff and business stakeholders., • Provide remote troubleshooting and resolution on hardware, application, or operating system issues., • Work closely with other IT teams and external departments in collaborating on IT projects., • Train other staff and stakeholders on technical issues as needed., • Light design and programming work related to file transfers or automated scripting., • Analyze systems, identify problems, and develop and implement effective solutions., • Develop and recommend cost effective technical improvements across the business., • Other duties outlined by the IT Support Manager and Technical Support Supervisors. Requirements: Minimum Qualifications: • 2 years work experience in the IT field., • Demonstrated success in working in a technical team environment, providing IT service and support solutions., • Strong communication and collaboration skills., • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines., • Ability to multi-tasks and handle interruptions, then return to and complete tasks in a timely manner., • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks., • Ability to easily adapt to and learn new technologies., • Maintain important records efficiently and accurately., • Maintain confidentiality of information processed or prepared., • Perform duties and responsibilities independently., • Ability to coordinate, research, and analyze special projects/reports., • Establish and maintain effective working relationships with other employees, supervisory personnel, State and local elected officials, and the public., • Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects., • Ability to perform duties with awareness of all requirements and policies., • 3+ years experience in a client-facing IT service or support related field., • Industry and/or vendor-specific certifications., • A background in project participation at a contributor or analyst level, • Expertise in configuring and installing business-critical tools and applications., • Web based applications and data access mechanisms., • Basic understanding of networking protocols and design (IP, TCP, DNS, UDP, SFTFP etc.), • In-depth understanding of PC operating systems and software, and web-based applications, • ITSM/support request handling and management, • Windows Registry, • Firewalls and Network filtering, • Common Plugins and Browsers, • Ability to compose, read, interpret and edit complex documents and correspondence and relay information to stakeholders., • Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing., • Follow detailed written and verbal instructions., • Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form., • Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.), • Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Commitment: General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.

Job Description Our Driving Force “We Do What’s Right When No One Is Looking.” This simple ideology stands at the core of everything we do, guiding our commitment to providing exceptional IT services for our clients, internal and external. Company Overview: Simplify IT A-Z is a dynamic and forward-thinking technology solutions provider that empowers small to medium-sized businesses through streamlined IT processes. Our commitment to exceptional service and innovative solutions allows our clients to thrive in the complex digital landscape. Job Title: MSP Support Engineer - L2/L3 Position Overview: We are seeking a skilled MSP Support Engineer to join our team. This role is essential in delivering advanced technical support and ensuring the smooth operation of our client's IT systems. This is a senior role where you will be expected to handle both basic and complex IT problems, including high-visibility issues with clients, assisting with escalations from junior MSP Support Engineers, helping with mentoring, and setting an example for junior engineers while effectively troubleshooting and resolving technical issues. Our Culture • Caring Leadership: We prioritize your well-being and growth., • Supportive Teamwork: We value collaboration and commitment., • Growth-Driven Environment: Your ambition is your only limitation., • Teamwork Makes the Dream Work: A team that genuinely covers each other’s back, • Learning Mindset: We fail forward., • Client Partnerships: We see clients as partners and friends., • Accessible Leadership: Direct dialogue with management is encouraged., • Balanced Professionalism: We combine a relaxed atmosphere with professional excellence., • Home-Like Workplace: We foster a supportive, inclusive environment., • Work-Life Balance: We respect personal time and strive for balance., • Dynamic Pace: Embrace our fast-paced and exciting work environment., • Integrity: We Do What’s Right When No One Is Looking. Who We Want to Work With • Positivity: Not every day is easy but looking on the ‘bright side’ and always looking for the positive in every scenario is crucial in this field. Maintaining composure and searching for the positive side of the coin is at the heart of what we do., • Ambition: Individuals who don’t wait to be told what to do, who are constantly seeking out knowledge and opportunities to grow,, • Self-Starter: Individuals who OWN their day, taking accountability for their tickets, their issues, their customers, their mistakes, and their wins., • Grit and Tenacity: Individuals who are not afraid to jump “in the deep end” to explore unknown waters, uncover and dive into tasks outside their comfort zone, approach challenges with a smile, and remain persistent in the face of adversity., • Team-Player: Individuals who understand the importance and power of a team environment. Someone who is not above taking out the trash or fixing that darn printer. Supporting your colleagues and stepping up to the plate to go up to bat for your team is essential., • Dependability: Individuals who do what they say they are going to do, see an issue through to the end, and understand their role in any given circumstance, • Mentor: Individuals who are excited to share the wealth of knowledge and experience with their peers for growth, • Humble: Individuals who remember where they came from and are not afraid to jump into the trenches when their team needs help. Responsibilities: • Technical Support: Offer troubleshooting for basic and complex hardware, software, network and SaaS issues. Most services are remote, with occasional on-site visits., • Client Interaction: Communicate effectively with clients to gather information and provide timely updates. Ensure decisions benefit clients and reflect our commitment to integrity., • Client Relationships: Build strong, professional rapport with clients., • Client Projects: Participate in project work to optimize client IT operations., • Schedule Management: Independently manage your schedule, prioritize tasks, and maintain client communications., • Ticket Escalations: Act as an escalation point for Level 1 engineers, guiding them and aiding their professional development., • Documentation: Maintain detailed ticket documentation within our system., • Process Improvement: Identify and implement solutions for recurring issues to boost operational efficiency., • SOP Development: Contribute to the development and maintenance of knowledge-base articles. Qualifications: Required • 5+ years in a help desk or technical support role, preferably with experience in Level 2 support or an MSP environment., • Strong understanding of IT systems, networks, and best practices, • Strong understanding of backups, disaster recovery, and business continuity, • Strong understanding of basic network concepts (LAN/WAN/VPN) and SaaS technologies., • Proficiency in Windows and Mac operating systems, • Proficiency in Microsoft 365, SharePoint, Entra ID, Intune, and Microsoft Defender management, • Proficiency with ticketing systems and documentation tools., • Excellent communication, analytical, and problem-solving skills., • You must possess a valid driver's license, proof of insurance, and a clean driving record. Ability to pass a background check and eligibility to work in the USA. Preferred • Experience managing ThreatLocker endpoint security, • Experience with cybersecurity practices, including firewalls, EDR/MDR, and encryption, • Knowledge of scripting languages, PowerShell, Bash, etc., • Experience managing backup products, • Experience managing Mobile Device Management, preferably Addigy, • Experience managing the Unifi ecosystem, i.e., firewalls, switches, access points, phones, cameras, etc., • Experience supporting Tax/Accounting software such as Drake, UltraTax, Thomson Reuter’s, • Experience leading client projects and solution delivery, • Familiarity with VoIP systems and concepts, • Familiarity with DNS management and email delivery concepts, • Familiarity with ITIL foundation frameworks and IT operations methodology Hybrid Role + Travel Approximately 80% remote in-office and 20% on-site support. Option for two days of remote work (weekly) after 90 days of employment. Clients are in Maricopa County. Compensation + Benefits • $60k-75k annual salary, depending on experience, • Hybrid role, • Professional development and growth opportunities, • Health Insurance, • 401k (after 1 year of employment)

Job DescriptionDescriptionThis role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite. Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue. Key Responsibilities • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%, • Provide first/second level contact and problem resolution for customer issues, • Provide timely communication on issue status and resolution, • Maintain ticket updates for all reported incidents., • Update and maintain Help Desk Documentation and knowledgebase articles – 20%, • Review and update Help Desk documentation as assigned, • Review and create KB articles, • Other functions as directed by management – 30% or as pre-determined by client’s needs., • Travel to remote sites with 45 minutes of the home office will be required one day a week., • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed, • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed., • Work on tickets escalated by the level 1 engineers, • Create ticket and return calls to customer by the set SLA., • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required, • Configure/image desktops or laptops, • Continually update and improve our documentation of a customer environment., • Continuously improve upon technical skills sets within assigned areas of expertise, • Continuously improve upon soft skill sets required to deliver outstanding customer service, • Perform “Walk-In” activities for any employees that need technical assistance while onsite, • Work on client assigned projects related, • Continually maintain and improve customer environment documentation, • Research and contribute technical information to the knowledgebase Skills, Knowledge and Expertise • 3-5 years of Help Desk support experience, • 2-5 years of Microsoft Entra ID or Azure AD Experience., • 1-3 years of prior Customer Service experience, • Experience with providing technical assistance over the phone and customer facing interactions., • Able to multi-task by working on multiple open tickets simultaneously., • Experienced in working in a fast-paced environment with multiple priorities and projects., • Able to investigate, analyze and troubleshoot customer issues., • Comfortable making decisions on issue resolution without supervision., • Demonstrates excellent verbal and written skills., • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement., • Windows/MacOS imaging and configurationProficient in at least three of the following, • Windows Operating system 10/11, • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), • Email support – Exchange/O365 Administration, • Azure/EntraID Active Directory Administration, • Autopilot/Intune experience is a nice to have, but not a requirementBasic network support, • Understanding of domain/corporate IT environment PC/Laptop setup, • Basic knowledge of network technologies (LAN, WAN, wireless), • VPN clients (Cisco, SonicWall, Fortinet, etc.)Computer hardware support, • Troubleshoot issues with laptops, desktops, and thin clients, • Setup/install local, wireless, and network printers

Job DescriptionJob Description: Please be advised of the location. It is North Phoenix. Level 2 Service Desk Analyst Responsibilities: -Systems administrator responsible for tracking changes and additions to the web help desk ticketing system -Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts -Responsible for shipping and disposal of end-of-life assets to the warehouse -Password and access request for new hire email and initial setups -PC refresh tracking and implementation -HQ Communications/AV assistance in multiple conf rooms -Customer Support for both internal and external Customers. -Knowledge of Google, Microsoft, Adobe systems. Required Skills 2+ years of IT Experience as a Service Desk Analyst At least an associate's degree (If not mentioned on Resume, it will be rejected) Preferred Skills Ticketing experience Google Suite/Google Workspace Experience Microsoft office suite experience Adobe Experience End of life (EOL) assets (IT asset management)

Job Description Who is Nest Health? As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion. What does it mean to be a part of a startup? Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: * Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities * Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas * Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes * Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified * Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively. What is the purpose of this role? The Helpdesk Administrator enables Nest Health’s mission by ensuring employees have secure, reliable, and scalable technology tools. This individual delivers exceptional end user support, drives endpoint and tenant administration, and helps standardize onboarding as the organization grows nationwide. The Helpdesk Administrator is an individual contributor with high visibility and impact across a dynamic, fast scaling healthcare startup environment. What will you do? EndUser Support & Service Delivery * Provide multitier support (L1–L3) for Windows, macOS, iOS, and core productivity applications. * Own incident/request life cycle through the service desk, meeting SLA targets for first response, resolution, and customer satisfaction. * Produce knowledge base articles and “quick start” guides to improve first contact resolution. Endpoint & Tenant Administration * Administer Microsoft 365, Entra ID (Azure AD), and Intune for identity, device compliance, configuration, and application deployment. * Execute Nest Health’s Tenant Management Program: create/disable accounts, assign permissions and licenses, and validate access to shared resources. * Manage asset inventory and lifecycle (laptops, peripherals, mobile devices), including warranty and repair coordination. Onboarding, Tooling & Enablement * Work with People Operations and Clinical Operations educators to design, deliver, and continuously improve the technical onboarding experience to ensure day one productivity. * Coordinate technology installations, upgrades, and scheduled/unplanned maintenance with cross functional teams. * Track historical issues and trends; develop reporting to inform root cause analysis and preventive actions. Reliability, Security & Compliance * Monitor the performance and health of end user technology systems; recommend cost-effective improvements. * Implement and adhere to healthcare appropriate security and privacy practices (e.g., access control, MFA/Conditional Access, least privilege, device compliance). * Partner with Security/Compliance to support audits, evidence collection, and remediation within a regulated environment. Qualifications Education and Experience * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience. * 3–5 years in internal, customer facing IT operations roles (healthcare experience strongly preferred). * 3+ years hands-on with help desk and remote management tooling. * 2+ years administrative experience with: * Microsoft 365 and Entra ID (Azure AD) * Intune (device compliance, configuration profiles, app deployments) * Windows 10/11, macOS, and iOS device support * Strong customer service orientation with clear, empathetic communication to clinical and nontechnical audiences. * Solid grasp of endpoint management, networking fundamentals, and IT operations best practices. * Experience supporting hybrid/distributed teams. * Preferred experience in startup environments with a “roll-up-your-sleeves” approach. * Exposure to virtual/mobile healthcare delivery models and Athena EHR support. * Familiarity with Salesforce administration/support preferred. * Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator, CompTIA A+ / Network+, ITIL Foundation) preferred. Travel & Physical Requirements * Travel to Arizona office locations ~2–3 times per month; occasional travel to other locations ~once per quarter. * Prolonged periods working at a computer; ability to lift/move up to 30 lbs as needed. Why choose Nest Health? Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others. Learn more about us at . To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR. Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.

Job Description IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L 220 S Center St,City Mesa, AZ 85211 Local Candidates Only Duration :5 Months from the projected start date Rate: $30/ hr on W2 • Education: Associates -Required, • 100% on-site. 220 S Center St City Mesa, AZ 85211, • Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system., • This includes -providing customer service support, including answering calls, determining the scope of a customer s problem,, • initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and, • intermediate troubleshooting and resolution/escalation; Further details can be shared later., • Customer Service, • Prior IT Help Desk experience with a list of ITSM tools used, • Active Directory, • Microsoft Windows

Job Description International organization with an office in downtown Phoenix seeks an entry desk side support specialist to join our team. The successful candidate will possess strong communication and technology skills. We offer an outstanding benefits package, including medical, dental, vision, 401K, profit sharing, generous PTO, free parking and much more! Key Responsibilities: The incumbent provides technical support to platform employees, and assist with projects and other IT Department tasks as needed. • Provide technical support by answering help-desk calls as needed for all staff members, both in-house and remote;, • Enter all service and support work orders/tickets into IS Department tracking system;, • Configure, deliver and install computers and peripherals;, • Setup and support presentations and meetings;, • Move and install PC's as set up and take down equipment;, • Interact with servers and communication services;, • Complete various tasks and projects as assigned;, • Part of on-call after-hours support rotation;, • Must have one year of desk-side support as well as remote experience;, • Solid experience troubleshooting Windows and Windows applications;, • Experience with personal computer hardware problem diagnosis;, • Knowledge of Windows 10, MS Office Suite 2016 and Office 365., • Worked with Active Directory, • A+ certification desirable, but not required, • Excellent communication skills;, • Ability to follow-up in a timely and efficient manner;, • Experiencing in corporate environment desirable Company DescriptionThe firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!The firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!

Job DescriptionDescription: About Gifthealth At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. About the Technology Team At Gifthealth almost everything we do is dependent on technology in some form. As an IT Specialist at Gifthealth, you’ll make an impact by making sure our technology, both hardware and software is running smoothly for our teams. You’ll also help with other administrative tasks like assigning access to ensure our teams are able to use the tools they need. We’re looking for someone who's a strong individual contributor, but also a valuable team player. You’re excited to learn new technologies and ways to solve problems. You’ll plan for the future and find solutions to problems before they happen. Our teams work across several different locations. A corporate location in downtown Columbus, our pharmacy location in north west columbus, and remotely across the US. You’re welcome to do most of your work from home, but you’ll be expected to be on-site at our physical locations in cases where it’s required to be on-site to solve a problem. How You’ll Help Us Improve Healthcare • Provide help desk support for all Gifthealth team members, • Respond to, record, track, and close issues in a timely manner, • Create and update internal documentation on processes and procedures, • Provision macOS and Windows machines for Gifthealth team members, • Troubleshooting hardware and software issues, • Onboarding and offboarding team member tools, • Automating manual tasks that slow our teams down, • Diagnosing and resolving basic LAN and WAN networking issues, • Going on-site to our physical locations for situations that require an on-site presence, • Ability to document and develop support processes in collaboration with other technology teams, • Proven help desk experience supporting various devices, such as Apple laptops, windows desktops, software, printers, etc., • Experience with SaaS business applications (e.g. Workday, Zendesk, Salesforce, Talkdesk), • Experience diagnosing basic LAN and WAN networking issues, • Strong relationship building skills to be able to successfully work across departments, • Thinking outside of the box and communicating suggestions and findings to technical and non-technical audiences Our Offer to Ensure You Choose Gifthealth • Competitive compensation based on education, experience and performance, • Comprehensive healthcare benefits offered by Gifthealth, • Opportunity to advance a non-traditional pharmacy with a technology focus, • Freedom to collaborate with a team of healthcare experts that share in the passion of improving medication accessibility and affordabilit

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6

Job Description Job Title: Local IT Help Desk / Support Technician Job Type: Full-time, Salaried FSLA Status: Exempt Job Location: Hybrid - Phoenix Metro Area Compensation: $55,000-$75,000 annually, commensurate with experience Reports to: Service Delivery Manager About Focus Solutions Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Role Overview The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry. Responsibilities Core Systems Administration & Support • Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V)., • Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access., • Implement and support Azure-based services including identity, security, networking, and virtual infrastructure., • Provide comprehensive Tier 1/2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.Networking & Security, • Design, configure, and maintain network components: VPNs, IP routing, ACLs, NAT, and load balancers., • Support secure remote access, TLS/SSL encryption, MFA, and other security best practices., • Assist with firewall and endpoint security configurations.Automation, Monitoring, and Tools, • Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency., • Manage device configurations using MDM tools like Intune, Automate, and NinjaOne., • Maintain system updates and security patches across desktop and server environments.Client-Facing Field Support, • Travel to client sites (primarily in the Phoenix Metro area) for scheduled support, installations, and issue resolution., • Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments., • 3-5+ years of experience in Systems Administration or Tier 1/2 IT Support, • Strong working knowledge of:, • Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD), • Microsoft 365 administration, • Windows Server environments, • Desktop support (Windows and Mac), • Networking fundamentals: VPNs, NAT, Routing, DHCP/DNS, • Mobile Device Management (Intune or similar), • Scripting (PowerShell preferred), • Virtualization platforms (VMware, Hyper-V)Preferred Skills, • Experience working with an MSP or in client-facing IT support roles, • Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST), • Microsoft certifications (AZ-104, AZ-140, AZ-800, etc.) a plusSoft Skills, • Excellent verbal and written communication, • Strong troubleshooting and time management, • Self-motivated with a service-oriented mindset, • Competitive pay commensurate with experience, • Hybrid remote work environment with flexibility, • Robust benefits package including health, dental, and vision insurance, • 401(k) retirement plan with company match, • Generous paid time off policy, • Professional growth opportunities, including training and development, • Bonuses for successful employee referrals and earning select Microsoft Solutions certifications, • A supportive, inclusive, and fun work culture that encourages collaboration and innovationHow to Apply If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application! Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job Description We are The Customization Group, a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships. Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce. We have a brand-new opportunity for a Product Owner. You will play a key role in defining and executing an innovative Product Vision. Sounds good? Then keep reading! Why you will love working with us: • Global Collaboration: Benefit from working in our internationally dispersed teams, gaining valuable global insights within a dynamic, owner-managed company ????, • Health & Wellness Commitment: Take advantage of our comprehensive health and vision insurance plans, demonstrating our dedication to your well-being ????, • Comprehensive Leave: Benefit from 10 vacation days, 7 recognized holidays, and an additional 5 days of paid sick leave, ensuring you have ample time to recharge ????, • Team Engagement: Engage in team-building events celebrated throughout the year and enrich your expertise through local workshops, fostering both professional growth and community spirit ????, • Professional Opportunities: Dive into exciting projects and seize abundant opportunities for professional growth and development ????, • Troubleshoot and provide support for print stations and supervisor stations., • Maintain clean, organized, and properly labeled IT equipment installations., • Diagnose and resolve PC issues across the site., • Ensure IT security compliance by following company policies and industry best practices., • Provision, configure, and install workstations and administrative PCs., • Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates., • Perform network cable installations and troubleshoot connectivity issues as needed., • Develop and maintain IT support documentation., • Monitor, organize, and manage IT inventory for the Phoenix site., • Participate in U.S. and global IT meetings., • Collaborate with Picanova Inc. and Picanova GmbH IT teams as required., • 1–3 years of IT help desk or technical support experience in a manufacturing or warehouse setting., • Familiarity with ERP/WMS systems and production-floor equipment (scanners, printers, labelers).Experience with Windows OS, Office 365, networking basics, and Active Directory., • Hands-on experience supporting shift-based or high-volume operations., • Strong troubleshooting skills with both hardware and software. Embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success! One team. Millions of happy customers worldwide. Join us!

Job Description The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure. Bilingual in English and Spanish is required. Job Responsibilities: • Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability., • Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy., • Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills., • Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems., • Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics., • System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration., • Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access., • Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities., • Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures., • Project Support: Assist with IT projects, including deployments, migrations, and upgrades., • Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems., • Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions., • Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed., • Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred)., • Experience: 3-5 years of relevant help desk or technical support experience., • Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols., • Communication: Excellent verbal and written communication skills., • Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction., • Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required)., • Bilingual Skills: Proficiency in English and Spanish is required., • Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.Perks & Pluses:, • Medical, Dental, Vision, FSA, • 401(k) with company match., • 9 paid holidays per year., • Paid vacation and sick leave Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT! OUR EEO POLICY We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

Job DescriptionDescriptionThe Sr. Desktop Support Specialist is responsible for effectively, efficiently, and promptly resolving issues relating to computer systems, software and various other services IT provides for local and remote users. You must be proactive, service-oriented, willing to accept responsibility, able to work with demanding deadlines, flexible, decisive and possess excellent team working skills. You must be able to maintain professional composure under stressful situations. As a Sr. Desktop Support Specialist, you are the direct support to users of the regional office, while also providing support to remote staff globally. You respond to customer communication regarding software/hardware issues received via phone, email or a ticketing solution. You evaluate the nature of the problem, determine the appropriate solution and provide assistance to resolve the situation for the customer. You also accurately and thoroughly document information in the provided ticketing solution for each contact handled following defined parameters. Role expectations • Provide oversight for AV and end-user workspace buildout and enhancements for the local office, • Provide on-demand support for hardware, software and access for in-person requests (walk up), • Provide primary escalation support for our Global Service Desk team, • Break-fix of computers, printers & AV equipment/accessories in conference rooms, cafes and signage displays., • Pilot test new hardware/software for compatibility with Align’s existing environment, • Escalate and report Major Incidents to the appropriate IT resources., • Primary operational responsibilities for End User Engineering tools and services, • Execute Onboarding & Offboarding processes in accordance with defined procedures and timelines., • Maintain and deliver new hire orientation to all incoming personnel in US/Canada, • Provision & revoke access to company resources as detailed in company identity and access management policies and procedures., • Engage with vendors for warranty replacement/support of end-user systems., • Maintain inventory of assets for all computers, mobile phones, AV equipment, etc., • Accurately and thoroughly document information in the ticketing system about each request/issue handled or reported, • Adhere to the Global Standards as defined by the Tier 3 IT teams., • Document help sheets, usage guides and FAQs for all end users with maximum transparency via the knowledge base., • Actively engage in feedback mechanisms to ensure maximum efficiency in any and all service management tools, • Provide recommendations for improvements to existing policies and procedures, • IT-related degree or 6 years of equivalent work experience., • Team player mentality - enhance team performance, promote a positive attitude and a whole company mindset, • Customer focus, with the ability to adapt style to effectively navigate challenging situations with patience and professionalism, • Ability to convert technical concepts into plain English, • Positive, can-do attitude to problem resolution and interaction with the end user community, • Strong background working with end-user operating systems, including Windows 10, MacOS, and iOS., • Foundational knowledge of fundamental security concepts – encryption, anti-virus/anti-malware, multi-factor authentication, etc., • Hands on experience with IT Service Management software (e.g. ServiceNow) General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment, • Back-up Child/Elder Care and access to a caregiving concierge, • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans, • Breast Milk Delivery and Lactation Support Services, • Employee Assistance Program, • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical PlanEmployee benefits. Align offers its employees:, • Short-term and long-term disability insurance in accordance with those plans., • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans., • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan., • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options., • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)., • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure., • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours., • 11 Company-designated paid holidays throughout the year., • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law., • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Job Description Starting pay rate: $23- $24 per hour This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles and Responsibilities: Ø Support the NCR Aloha POS systems Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to IT department specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend. Ø Pull and terminate network cable runs and camera cable runs as needed Ø Install network cabinets and network related equipment Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A+ certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Self-motivated Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips Ø Team player, personable, energetic, approachable Ø Ongoing willingness to learn and assist with documentation Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding and professional customer service skills; be very comfortable conversing with customers. Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs. Ø Comfortable accessing building roofs

Job Description At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. Visit to learn more about what makes us stand apart. This is an onsite position working 10:00 am to 7:00 pm M-Th, 8:00 am to 5:00 pm F. We will consider applicants that reside in the following states: Arizona - near Tempe. Pay: $20.00 per hour Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes: • *Medical, • *Dental, • *Vision, • HSA, • Telemedicine, • An Award-Winning Wellness Program, • Tuition Assistant Program, • Short- and Long-Term Disability Options, • Life Insurance, • Employee Assistance Program, • 401K with Company Match, • Generous Paid Time Off, • Volunteer Paid Time Off, • 11 Paid Holidays, • An Empowering Company Culture, • Computer Equipment Provided POSITION SUMMARY: The User Support Specialist is responsible for providing computing services and support to university faculty, staff, and students. They are charged with classrooms, workstation, application, print, and lab support. They are the public face of the ITS division and represent the user perspective in all technical operations and project activities. The User Support Specialist reports to the Director of User Support Services and is charged to understand the goals/objectives of that team and how it supports those of the ITS division. QUALIFICATIONS: Experience 2+ years of progressive experience in technical/end-user computing support including: Microsoft Windows Apple Operation Systems MS Office suite Email Calendaring Education Bachelor’s degree in computer science, or equivalent combination of education and experience. Interpersonal Skills Excellent verbal and written communication skills. Excellent customer service, communication and teamwork skills. Positive attitude and solutions-oriented thinking. Other Skills Typing MS Word MS Excel MS PowerPoint ESSENTIAL FUNCTIONS: Problem Solving Collect user information and create Help Desk tickets to identify, prioritize, track, and analyze technology related issues.Create tickets for 100% of all Help Desk calls.Diagnose and resolve at least 30% of Help Desk calls. Achieve and maintain a 90% user satisfaction rating on follow-up surveys. Develop and maintain Help Desk documentation in accordance with defined ITS standards within 3 business days of any approved changes. Establish working partnerships with ITS teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying user computing problems. Consultancy Work with ITS teams and user community in problem analysis, solution identification, issue resolution, and Help Desk ticket escalation. Provide recommendations to staff and faculty regarding the purchase of new computers and peripherals in accordance with defined ITS standards. Generate Help Desk data reports and summarize top recurring issues to provide ITS leadership with information that can be utilized to proactively prevent issues that impact users. Track open/unresolved Help Desk tickets and coordinate ITS communications with end users to facilitate issue resolution of 90% of tickets within 3 business days. Provide a daily report to Director of any tickets that are older than 3 business days. Communication: Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed. Utilize plain language in all verbal and written communication. Keep Help Desk documentation updated using defined standards within 3 business days of approved changes. Document systems and processes in accordance with defined standards within 3 business days of approved changes. Work with other ITS User Support Services team members and Director to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users. Be engaged and participate in individual discussions, project and team meetings. Information Processing & Decision Making: Prioritize allocation of time and resources in accordance with defined university and departmental priorities. Determine ticket escalation requirements within ITS to facilitate resolution of user issues of at least 90% of tickets within 3 business days. Actively look to maximize existing university investments and leverage existing systems to solve identified user problems. Actively look to automate repetitive manual processes. Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions. *Perform other duties as required. Physical Demands/Work Environment: * Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS). * The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.). * Ability to sit or stand for six to eight hours. * Ability to work at least 40 hours a week in office. EEO and Accessibility Statement: Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Overview CTG is seeking to fill a Workstation Technician opening for our client in Phoenix, AZ. Location: Phoenix, AZ Duration: 12 months Work Hours: Working a 2nd shift (1pm – 9:30, 2pm – 10:30, etc.), hours are somewhat flexible. Duties: • Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed., • Ensure equipment is labeled according to specifications., • Researches, verifies, and documents device specifications according to purchase order and company standards., • Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests., • Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.), • Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base., • Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory., • Evaluates and processes equipment according to IT Security policy and guidelines., • May require overtime and on-call participation. Skills: • PC Desktop support: refreshing old pc’s with new Pc’s and wiping drives. Education & Experience: • High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation., • OR Associates degree,, • OR two years Technical School training in Computers, Technology, Electronics or a related field. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you!

Job Description Our Driving Force “We Do What’s Right When No One Is Looking.” This simple ideology stands at the core of everything we do, guiding our commitment to providing exceptional IT services for our clients, internal and external. Company Overview: Simplify IT A-Z is a dynamic and forward-thinking technology solutions provider that empowers small to medium-sized businesses through streamlined IT processes. Our commitment to exceptional service and innovative solutions allows our clients to thrive in the complex digital landscape. Job Title: MSP Support Engineer - L1 Position Overview: We are seeking an ambitious MSP Support Engineer to join our team. In this junior-level position, you will provide essential technical support and customer service to our clients, ensuring their IT systems operate smoothly. You will be responsible for troubleshooting basic hardware and software issues, deploying PCs, assisting with client inquiries, engaging in special client projects, and learning from experienced team members. This role offers the opportunity for professional growth as you develop your skills and contribute to our commitment to exceptional client service. Our Culture • Caring Leadership: We prioritize your well-being and growth., • Supportive Teamwork: We value collaboration and commitment., • Growth-Driven Environment: Your ambition is your only limitation., • Teamwork Makes the Dream Work: A team that genuinely covers each other’s back, • Learning Mindset: We fail forward., • Client Partnerships: We see clients as partners and friends., • Accessible Leadership: Direct dialogue with management is encouraged., • Balanced Professionalism: We combine a relaxed atmosphere with professional excellence., • Home-Like Workplace: We foster a supportive, inclusive environment., • Work-Life Balance: We respect personal time and strive for balance., • Dynamic Pace: Embrace our fast-paced and exciting work environment., • Integrity: We Do What’s Right When No One Is Looking. Who We Want to Work With • Positivity: Not every day is easy but looking on the ‘bright side’ and always looking for the positive in every scenario is crucial in this field. Maintaining composure and searching for the positive side of the coin is at the heart of what we do., • Ambition: Individuals who don’t wait to be told what to do, who are constantly seeking out knowledge and opportunities to grow,, • Self-Starter: Individuals who OWN their day, taking accountability for their tickets, their issues, their customers, their mistakes, and their wins., • Grit and Tenacity: Individuals who are not afraid to jump “in the deep end” to explore unknown waters, uncover and dive into tasks outside their comfort zone, approach challenges with a smile, and remain persistent in the face of adversity., • Team-Player: Individuals who understand the importance and power of a team environment. Someone who is not above taking out the trash or fixing that darn printer. Supporting your colleagues and stepping up to the plate to go up to bat for your team is essential., • Dependability: Individuals who do what they say they are going to do, see an issue through to the end, and understand their role in any given circumstance, • Perspective: Individuals who come with or without experience but are open-minded and willing to view perspectives other than their own Responsibilities: • Technical Support: Provide first-level troubleshooting for hardware, software, and network issues. Deliver basic-level desktop and server support, including user creation, Office 365 management, password resets, drive mapping, and application support. Assist clients mainly through remote support, with occasional on-site visits as needed., • Customer Service: Deliver exceptional customer service, maintaining a positive and professional demeanor in all interactions., • Collaboration: Collaborate with senior team members to escalate complex issues and participate in knowledge-sharing sessions., • Client Projects: Additionally, collaborate with senior technical resources on client projects within, or slightly outside of, your skill level to cultivate technical growth and learning opportunities, • Schedule Management: Independently manage your schedule, prioritize tasks, and maintain client communications., • Audits: Assist in performing regular security audits for clients, ensuring a strong IT security posture, • Documentation: Maintain detailed ticket documentation within our system., • Process Improvement: Identify and implement solutions for recurring issues to boost operational efficiency., • SOP Development: Contribute to the development and maintenance of knowledge-base articles. Qualifications: Required • 1-3 years in a help desk or technical support experience, preferably in an MSP environment., • Basic understanding of IT concepts, procedures, and best practices, • Basic understanding of basic network concepts (LAN/WAN/VPN) and SaaS technologies., • Exposure to Microsoft 365 management, • Proficiency in Windows and Mac operating systems, • Proficiency with ticketing systems and documentation tools., • Proficiency with the Microsoft Office suite, • Ability to work in a fast-paced environment, • Excellent written and verbal communication skills, • Strong troubleshooting and analytical skills, • The candidate will provide their own transportation. You must possess a valid driver's license, proof of insurance, and a clean driving record. Ability to pass a background check and eligibility to work in the USA. Preferred • Experience managing ThreatLocker endpoint security, • Experience managing the Unifi ecosystem, i.e., firewalls, switches, access points, phones, cameras, etc., • Experience supporting Tax/Accounting software such as Drake, UltraTax, Thomson Reuter’s, • Basic understanding of backups, disaster recovery, and business continuity, • Basic understanding of cybersecurity practices, including firewalls, EDR/MDR, and encryption, • Basic understanding of Mobile Device Management platforms, preferably Addigy, • Familiarity with VoIP systems and concepts Hybrid Role + Travel Approximately 80% remote in-office and 20% on-site support. Option for two days of remote work (weekly) after 90 days of employment. Clients are in Maricopa County. Compensation + Benefits • $45k-$55k annual salary, depending on experience, • Hybrid role, • Professional development and growth opportunities, • Health Insurance, • 401k (after 1 year of employment)

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Serves as advanced technical support for an organization's software applications and collaboration platforms Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description JARS Help Desk Technician Location: JARS Corporate Office Pay Rate: $23.50/hour Job Type: Full-Time About the Role JARS Cannabis is seeking a Help Desk Technician to provide frontline technical support for our retail stores and corporate office. This position plays a key role in keeping our technology running smoothly, including POS systems, hardware, networking, and user accounts. If you have a passion for problem-solving and want to grow your career in IT, this role is a great opportunity. Key Responsibilities * Provide first-level IT support and technical assistance for end users across multiple locations. * Respond to help desk tickets and resolve issues via Freshservice or other ticketing systems. * Troubleshoot and repair hardware and software, including POS systems, printers, tablets, laptops, and scanners. * Manage user account setup, password resets, MFA, and role-based access controls (RBAC). * Configure and maintain workstations, inventory stations, and print servers remotely. * Support basic networking issues (device connectivity, static IP configuration, printer setups). * Monitor network dashboards (Unifi or similar) and escalate infrastructure issues when required. * Document resolutions, maintain SOPs, and contribute to the internal knowledge base. * Partner with senior IT staff for escalated or advanced troubleshooting. Schedule Training Schedule (Temporary): * Monday - Friday | 8:00 AM - 5:00 PM Permanent Schedule: * Wednesday - Friday | 1:00 PM - 10:00 PM * Saturday - Sunday | 7:00 AM - 4:00 PM Qualifications * 1+ year of experience in IT support, helpdesk, or desktop support (preferred, but not required). * Knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals. * Strong customer service and communication skills with the ability to guide non-technical users. * Familiarity with ticketing systems (Freshservice, Zendesk, ServiceNow, or similar). * Experience with POS systems and retail technology is a plus. * Must be able to work evenings and weekends. Benefits of Joining JARS * Competitive pay at $23.50/hour * Growth and development opportunities in IT and technical support * Work in a fast-paced, supportive environment * Be part of a company committed to innovation and employee success

Job Description We are a well-established, reputable IT provider specific to the dental industry with locations and clientele across the country. We are currently seeking to add an experienced IT technician to our outstanding team of professionals in the Phoenix, Arizona area. The position that we are hiring for is a hybrid position that will include both work as a field technician and remote telephone support. This position will begin and end each day from the incumbent's home so you must have a quiet place to work on the days you are working with our remote support team. RESPONSIBILITIES · Provide both remote and onsite technical support to the dental industry. · Hardware/software installations at various dental practices as needed including network cabling. · Ensure periodic backups and remote monitoring of client assets. · Respond to client help desk tickets in a prompt and timely manner. · Follow up with dental offices to ensure customer satisfaction. QUALIFICATIONS · Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019, 2022 and Windows 10\11. · Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS. · Experience with network cabling and proficiency with all areas of networking and domain administration. · Understanding of virtual machines. · Excellent customer service, reporting, follow through, and time management skills. · Physical ability to lift and install computers, monitors, wall- and ceiling-mounted monitor arms, printers, and scanners. · Commute/travel to dental practice locations throughout the Phoenix area. · Some out of area/state travel may be required but very minimal in this position. *A company vehicle will be provided for onsite technical support. Job Type: Full-time Salary: $20.00 - $24.00 per hour Benefits: • Dental insurance, • Health insurance, • Life insurance, • 8 hour shift, • Day shift

Job Description RCC is looking for technicians to assist with desktop/network install/decommission and Break/ Fix tickets within the Phoenix area. This work will be conducted during normal business hours at a government site. Multiple openings! These tickets include the following: Desktop/Laptop/ VDI/ Monitor and peripheral installs Vendor Escorts Cable Infrastructure Patching Rack & Stack of network devices Decommission of network/server devices Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc. We are open to candidates who are entry to mid-level with certification in the IT Field or candidates with experience in cabling, data centers and/or Level 1 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software support experience is a plus. Solid communication and customer service skills. Powered by JazzHR ewurWwh44I

Job DescriptionBenefits: • Sick Days, • Entreprenurial Opportunities, • Generous Commission Structure, • Family Focused, • Monday-Friday, • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Free food & snacks, • Opportunity for advancement, • Paid time off, • 401(k), • Flexible schedule Randy Shoemaker State Farm is looking to grow. We are looking for a Sales Account Manager who is not job minded, but career minded. We are looking for a person with an ambition to make serious money by helping us to expand and grow our customer base. We will provide you with training and pathways to find success. However, true success happens when you are able to bring your own marketing talents to the table. This truly is a situation where you get out of it what you put into it. Motivation to be successful in your career is a must. YOUR DESK IS YOUR PROFIT CENTER AND YOU DETERMINE THE AMOUNT OF INCOME! In addition to helping you build a successful career; there are also opportunities to join our development program to help you eventually own your own insurance agency, if that is the path you choose. Do not hesitate. If you meet our qualifications, apply as soon as possible. This could be the opportunity you have been looking for. NON-NEGOTIABLES: • Must be able to speak English and Spanish fluently., • Must be FULLY LICENSED. This means you are licensed in P&C (auto, home, and commercial), Life, and Health., • MUST TAKE THE ASSESSMENT TESTS PROVIDED.RESPONSIBILITIES:, • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads., • Develop and execute your own marketing tactics.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations., • Willingness to engage with potential customers inside and outside of the officeIn our agency, everyone is seen as a member of the family. We push for the success of the agency. When the agency succeeds everyone enjoys the fruits of the labor. Our agency mission is to grow the business while helping others. Family plays a huge role. No team member is allowed to miss important family events. We believe that family support is the key to driving success in the workplace.