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Job Description IT Support Technician Job Summary: We are seeking an experienced IT Support Technician to join our team. This role involves troubleshooting, maintaining, and upgrading hardware, software, operating systems, and network connectivity. The technician will also address printing issues, computer performance problems, and perform computer imaging and equipment deployment. Support may be provided on-site at user locations or remotely. Responsibilities: • Support our division desktop/laptop computers software installation, problem diagnosis/resolution, hardware deployments, and general support of windows systems., • Perform both local and remote support as needed for hardware and software issues., • Requires a high school diploma or equivalent with minimum 5 years of IT experience supporting computer systems., • Training or experience in IT support including computer systems maintenance, software, and hardware installation is required., • Certifications, such as CompTIA A+, Network+, Security+, or Microsoft MSCE, MCTS, MCITP, or MCDST, are desired but not required., • Associates Degree preferred., • Must be detail-oriented, have outstanding communication skills, both verbal and written, and be excellent at multi-tasking and problem-solving., • Crouching, kneeling, reaching, lifting, standing, walking, and sitting for extended periods. Company DescriptionWith 40 years of experience, Tri-Starr Talent is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you.With 40 years of experience, Tri-Starr Talent is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you.

Job DescriptionTier II Advanced Support Agents provide second-level technical support for the contract environment. They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations, and hardware, ensuring timely resolution of complex issues in compliance with established performance standards. Key Responsibilities • Provide advanced troubleshooting and resolution for escalated incidents including:, • Mobile device issues (AirWatch or equivalent mobile service environment)., • Email and Microsoft Outlook functionality., • Personal Identity Verification (PIV) card authentication and access issues., • VPN connectivity (Global Protect, Zscaler, or DHS Workplace remote access tools)., • Microsoft Office suite and Windows operating system issues., • Active Directory account or access issues., • Remote workstation and peripheral troubleshooting (laptops, desktops, tablets, printers, scanners, cameras)., • Remote software installations using approved government tools., • Document all troubleshooting steps and resolutions in the Government ITSM tool (e.g., ServiceNow)., • Escalate unresolved incidents to internal teams or third-party vendors, ensuring complete and accurate ticket handoff., • Answer and respond to transferred calls, chats, and tickets within required service levels., • Support major incident management, participating in bridge calls and providing status updates on customer impacts., • Monitor and maintain service quality, ensuring that Tier II incidents are resolved or escalated within required timeframes., • Contribute to knowledge management by creating and updating troubleshooting documentation, knowledge articles, and SOPs., • Collaborate with Tier I staff to provide feedback and informal training on recurring escalation issues., • Participate in continuous improvement initiatives, recommending process or tool enhancements.Minimum Qualifications, • Education: Associate’s degree or higher in Information Technology or related field (preferred)., • Experience:, • Minimum 3–5 years of experience in IT support, help desk, or technical troubleshooting., • Experience supporting enterprise environments and federal customers strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • Microsoft Certified Desktop Support Technician (MCDST) or equivalent (preferred)., • Skills:, • Strong technical troubleshooting skills for enterprise applications, networks, and operating systems., • Proficiency with ITSM tools (ServiceNow experience preferred)., • Ability to manage multiple escalations simultaneously while maintaining attention to detail., • Strong communication skills for working directly with end-users and documenting technical solutions., • Customer service focus with ability to explain complex issues in simple terms.Other Requirements, • Must be a U.S. Citizen., • Must pass government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance gGjUjyOCF2

Job DescriptionOn-Call IT Field Technician – PC, Mac, Printer & Scanner Support

Job Description WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! FOCUS To facilitate and manage workflow of the nursing care team at VEG practices each shift. There will be a group of shift leads working as a team to create 24/7 coverage to have a presence on the floor. Shift leads will aim to distribute the workload to appropriately trained individuals in as efficient a manner as possible to deliver uncompromised standards of nursing care. The shift lead is not expected to know every detail about every patient at all times, but is expected to serve as a coordinator and have an overall picture of the status of the floor at any given time. By promoting a supportive atmosphere among the team and facilitating the work flow, shift leads will help ensure the quality of patient care, team wellness, and professional growth. WHO WE NEED You are passionate and motivated. You value learning and are a team player that is honest and respectful to your peers. You love what you do. You love working with animals and people. You are comfortable adapting to new scenarios, willing to learn new techniques, and think outside the box. You have excellent interpersonal capabilities across a diverse group. You're happy to pitch in wherever and whenever you are needed, with a positive attitude. You demonstrate the ability to accomplish assigned tasks for all areas involved, knowing when to ask for assistance. You display excellent communication skills to your peers, customers, and team. You excel at organizational skills and are able to facilitate the workflow and optimize the efficiency of patient/customer care. You have leadership skills to effectively motivate the team in a positive and proficient manner. WHAT YOU CAN EXPECT TO DO • Assume responsibility to maintain the flow of nursing care during the shift., • Know the status of the patients, treatments to be performed, and gauge workload based on staffing level of the hospital., • Ensure that all shift roles have been designated and are in communication with the team regarding any changes needed. The shift lead may fill roles themselves where help is needed., • Flexibly provide on-the-floor help during shifts where most appropriate as a floater., • Guide the team to use downtime productively including identifying opportunities for training, projects, and self-care., • Facilitate shift start and wrap up activities such as patient and facility rounds and workstation organizing to smoothly transition between shifts., • Coordinate and contribute to team huddles with the doctor at the beginning of every shift to establish team focus and set a positive and collaborative tone., • Direct team member patient care questions and requests to the appropriate team member., • Facilitate breaks for team members (including your own) and keep up-to-date on the status of breaks., • Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care. Communicate with the hospital leadership for documentation to be incorporated into the development meeting and resolutions., • Maintain integrity of all shifts for standard policies (e.g. presence of food on treatment floor, mask compliance, etc), • Work with the team on communication of incidents on the floor (medical mistakes, notable events/issues, status report) from a team and improvement focused perspective., • Determine when on-call staff needs to be utilized and coordinating with the doctor on shift. Call-outs and coverage will be arranged in coordination with the technician manager WHAT YOU NEED • High school diploma or equivalent., • Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice (or enrolled in the VEG Credential Support Program) strongly preferred., • Veterinary technician specialist (VTS) certification will lead to additional considerations in practice role and compensation., • Strong understanding of VEG practice workflow, team communications, and situational awareness., • Ability to read, speak and hear sufficiently to understand, complete tasks instructed in all forms of communication, written, verbal, or other., • Provide information in person & over the phone communicating clearly, appropriately & professionally., • Properly communicates information to all personnel including management, medical staff & customers., • Ability to stand for prolonged hours, kneel, work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance. WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌, • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Referral rewards - tell your friends why they should come work for VEG too!, • Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌, • 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌, • Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌, • Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!, • Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌, • Growth‌ ‌potential‌ ‌ ‌, • Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌, • Lastly, because while our work is serious, we believe that it should also be fun! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description POSITION SUMMARY: The Lead Mental Health Technician oversees daily shift operations and staff to ensure safe, therapeutic, and structured care, reporting directly to the Mental Health Technician Manager. This role supports clinical goals through direct patient care, supervision, and crisis intervention. The position also collaborates closely with the Director of Nursing to maintain a cohesive, patient-centered care environment. JOB-SPECIFIC RESPONSIBILITIES: • Service o Consistently supports and communicates the Mission, Vision, and Values of Nexus Health Systems o Upholds the Standards of conduct and corporate compliance o Demonstrates honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations. o Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job. o Adheres to all Nexus Health Systems policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI) o Collaborates effectively with colleagues and other departments to ensure seamless service delivery. • Clinical Excellence o Overall responsible for the shift, ensuring adherence to policies and procedures, and completion of necessary documentation. o Manages and directs mental health technicians on shift. o Manages shift schedules to reduce overtime. o Provides support to mental health technicians in appropriate therapeutic interventions. o Manages and ensures adherence to the daily schedule for residents, including adequate supervision. o Reports concerns regarding training or compliance to the Mental Health Technician Manager. o Provides care that promotes safety, comfort, and a therapeutic environment. o Directs supervision of patients/residents. o Prevents and manages crisis situations, including verbal conflicts and emotional dysregulation. o Role models appropriate behaviors, attitudes, social skills, and self-care. o Reinforces therapeutic treatment goals through Positive Behavior Interventions and Supports. o Utilizes de-escalation skills for verbal de-escalation and containment. o Assists residents with activities of daily living and providing crisis intervention as needed. o Leads milieu activities for non-clinical groups and participates in activities for the clinical groups. o Participates in the development and implementation of patient treatment programs. o Maintains age-appropriate rules and enforcing behavioral management systems. o Observes clinical staff methods and participating in treatment plan implementation. • Patient Experience and Advocacy o Transports patients to and from appointments and treatments as appropriate. o Maintains a therapeutic environment that respects patient dignity and promotes comfort. o Role models positive behaviors and social skills. o Ensures confidentiality of patient records. • Quality Assurance and Compliance o Ensures all activities adhere to healthcare regulations and organizational policies. o Participates in quality improvement initiatives to enhance service delivery. o Promotes a culture of patient safety which results in the identification and reduction of unsafe practices. o Completes all required documentation accurately and timely. o Maintains established institutional policies and procedures, including quality assurance programs and safety standards. o Adheres to facility policies and procedures. • Professional Growth and Continuing Education o Completes annual education requirements. o Maintains competency, as evidenced by completion of competency validation requirements. o Maintains competency and knowledge of current standards of practice, trends, and developments. o Participates in relevant workshops, seminars, and continuing education courses to stay current with industry trends, healthcare regulations, and best practices. o Attends and participating in training, in-service education, and staff meetings as scheduled. o Enhances professional growth through educational programs, current literature, and workshops. • Finance o Promotes stewardship of hospital resources while ensuring quality patient care. o Managing shift schedules to reduce overtime, thereby controlling labor costs. • Performs other duties as assigned. POSITION QUALIFICATIONS: EDUCATION: • High school diploma or equivalent (required), • AA/BA/BS Psychology, Education, or related social service field (preferred) EXPERIENCE: • Two (2) years of experience in a behavioral health, residential, human services field or 2 years of college (required), • Experience in residential care or mental health treatment (preferred) SKILLS: (new section) • Models strong interpersonal skills and emotional resilience in high-stress environments., • Maintains professional boundaries and mentors staff in therapeutic communication., • Expert in de-escalation techniques (e.g., SAMA), guiding real-time responses to crises., • Trains and supports staff in trauma-informed intervention strategies., • Leads shift planning with advanced time management and prioritization., • Identifies workflow issues and implements practical, team-based solutions., • Excels in clear, professional written and verbal communication., • Ensures accurate EHR documentation and coaches staff on documentation standards., • Advanced proficiency in EHR systems (e.g., Meditech) and Microsoft Office Suite., • Supports team training and troubleshooting on digital platforms., • Applies healthcare and psychiatric terminology accurately in all communications., • Promotes understanding of clinical language among direct care staff. LICENSURE/CERTIFICATION: • First Aid and CPR, • De-escalation training within 30 days after hire., • Maintain current certification in good standing during employment with this facility or obtain it within thirty (30) days of hire.

Job Description POSITION SUMMARY: The Mental Health Technician (MHT) plays a vital role in delivering compassionate, structured, and trauma-informed care to residents within a residential treatment center. Under the administrative direction of the MHT Manager and the clinical supervision of licensed clinical staff, the Mental Health Technician supports therapeutic programming, ensures resident safety, and fosters a healing environment that promotes recovery, personal growth, and the emotional, behavioral, and social development of residents. JOB-SPECIFIC RESPONSIBILITIES: • Service o Consistently supports and communicates the Mission, Vision, and Values of Nexus Health Systems o Upholds the Standards of conduct and corporate compliance. o Demonstrates honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations. o Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job. o Adheres to all Nexus Health Systems policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI) o Collaborates effectively with colleagues and other departments to ensure seamless service delivery. • Clinical Excellence o Provides direct supervision and care to residents, ensuring their safety, comfort, and engagement in therapeutic activities. o Manages and ensures daily schedule for residents is followed as well as adequate supervision o Assists residents with activities of daily living (ADLs), including hygiene, grooming, and meal support, promoting independence and dignity. o Transports residents to and from appointments, clinics, laboratories, and/or treatments o Implements and reinforces individualized treatment plans, collaborating with multidisciplinary teams to support residents' goals. o Facilitates milieu activities, such as community meetings, recreational events, and skill-building groups, tailored to the residents' needs. o Responds promptly and effectively to crisis situations, employing de-escalation techniques and interventions as trained. o Demonstrates professionalism and ethical conduct in all interactions, serving as a role model for residents and peers. o Maintains accurate and timely documentation of resident behaviors, interventions, and progress notes in accordance with facility policies. o Participates actively in team meetings, offering insights and observations to inform care strategies. o Adheres to established protocols and procedures, ensuring consistency and quality in service delivery. • Patient Experience and Advocacy o Fosters a therapeutic environment that respects residents' rights, cultural backgrounds, and individual preferences. o Advocates for residents' needs and concerns, facilitating communication between residents and the treatment team. o Encourages resident participation in treatment planning and decision-making processes, promoting empowerment and self-efficacy. o Supports residents in developing coping strategies, social skills, and resilience through positive reinforcement and guidance. • Quality Assurance and Compliance o Ensures all activities adhere to healthcare regulations and organizational policies. o Participates in quality improvement initiatives to enhance service delivery. o Promotes a culture of patient safety which results in the identification and reduction of unsafe practices. o Participates in quality improvement initiatives, audits, and training sessions to enhance service delivery and outcomes. o Monitors and reports any incidents, safety hazards, or policy violations promptly, contributing to a culture of accountability. • Professional Growth and Continuing Education o Completes annual education requirements. o Maintains competency, as evidenced by completion of competency validation requirements. o Maintains competency and knowledge of current standards of practice, trends, and developments. o Participates in relevant workshops, seminars, and continuing education courses to stay current with industry trends, healthcare regulations, and best practices. o Engages in ongoing professional development and in-service training relevant to mental health care. o Stays informed about current best practices, treatment modalities, and emerging trends in behavioral health. o Seeks feedback and supervision to enhance skills, address challenges, and support career advancement. o Maintains required certifications and licensures, ensuring compliance with professional standards. • Finance o Promotes stewardship of hospital resources while ensuring quality patient care. o Utilizes resources efficiently, minimizing waste and contributing to cost-effective operations. o Documents services accurately to support billing processes and reimbursement procedures. o Participates in inventory management, ensuring the availability and proper use of supplies and equipment. o Assists in identifying opportunities for financial savings without compromising quality of care. • Performs other duties as assigned. POSITION QUALIFICATIONS: EDUCATION: • High school diploma or equivalent (required), • AA/BA/BS Psychology, Education, or related social service field (preferred) EXPERIENCE: • One (1) year of experience in a behavioral health, residential, human services field, or at least 2 years of college education. (required), • Experience in residential care or mental health treatment (preferred) SKILLS: • Strong interpersonal skills, emotional resilience, and ability to maintain professional boundaries., • Proficiency in the use of de-escalation techniques., • Strong organizational, time management, and problem-solving skills, • Excellent written and verbal communication, • Strong computer skills with demonstrated proficiency in electronic health records (EHRs) systems. Preferred experience with Meditech and Microsoft Office applications., • Knowledge of healthcare terminology LICENSURE/CERTIFICATION: • First Aid and CPR, • De-escalation training within 30 days after hire., • Maintain current certification in good standing during employment with this facility or obtain it within thirty (30) days of hire.

Job DescriptionJob Description We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston. We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn. If you have the right attitude we can help you get the right skills. The position that we are looking to fill is for a full-time help desk / field technician. This candidates time will be split between working help desk tickets and performing field work at our client's sites on an as needed basis. Mileage is paid for travel performed in your personal vehicle. Candidates should have a thorough knowledge of the following at minimum: • Ticketing Systems (ConnectWise preferred) Anti-Virus and Malware software * Microsoft Office through 2016 and 365 * Windows 7 / 8 / 10 * Chromebook / Apple skills a plus * Unmanaged and Managed Switches * Basic Active Directory knowledge * Remote Monitoring Systems * Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments. Our clients range in size from 5 users to 1000. We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score? This is not an entry level position. We need someone who recognizes the difference between a symptom and the actual problem. Problems can be escalated to the higher tier help desk folks and engineers when necessary. We are looking for someone who is self-motivated and able to work on their own using logical problem-solving processes, is organized and efficient and can switch from one task to another quickly. A current driver's license, clean driving record, and dependable transportation are necessary. Applicants must be U.S. citizens. Must be able to lift up to 50 lbs. Please send a resume, salary history and the best method to contact you. Compensation: DOE We are very competitive with our pay scale. PTO and Benefits included Company DescriptionFounded and headquartered in San Antonio, Texas in 1995, our company supports the data, security, fire and IT needs of clients with efficient, solution-based services. Rx Technology has experienced and maintained tremendous growth over the last 24 years, but continues to be family owned and operated, always striving to maintain the principles on which it was founded: integrity, reliability and a focus on client relationshipsRx Technology Why Work Here? Family oriented and growing very fast! Founded and headquartered in San Antonio, Texas in 1995, our company supports the data, security, fire and IT needs of clients with efficient, solution-based services. Rx Technology has experienced and maintained tremendous growth over the last 24 years, but continues to be family owned and operated, always striving to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships

Job Description POSITION SUMMARY: The Mental Health Technician (MHT) plays a vital role in delivering compassionate, structured, and trauma-informed care to residents within a residential treatment center. Under the administrative direction of the MHT Manager and the clinical supervision of licensed clinical staff, the Mental Health Technician supports therapeutic programming, ensures resident safety, and fosters a healing environment that promotes recovery, personal growth, and the emotional, behavioral, and social development of residents. JOB-SPECIFIC RESPONSIBILITIES: • Service o Consistently supports and communicates the Mission, Vision, and Values of Nexus Health Systems o Upholds the Standards of conduct and corporate compliance. o Demonstrates honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations. o Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job. o Adheres to all Nexus Health Systems policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI) o Collaborates effectively with colleagues and other departments to ensure seamless service delivery. • Clinical Excellence o Provides direct supervision and care to residents, ensuring their safety, comfort, and engagement in therapeutic activities. o Manages and ensures daily schedule for residents is followed as well as adequate supervision o Assists residents with activities of daily living (ADLs), including hygiene, grooming, and meal support, promoting independence and dignity. o Transports residents to and from appointments, clinics, laboratories, and/or treatments o Implements and reinforces individualized treatment plans, collaborating with multidisciplinary teams to support residents' goals. o Facilitates milieu activities, such as community meetings, recreational events, and skill-building groups, tailored to the residents' needs. o Responds promptly and effectively to crisis situations, employing de-escalation techniques and interventions as trained. o Demonstrates professionalism and ethical conduct in all interactions, serving as a role model for residents and peers. o Maintains accurate and timely documentation of resident behaviors, interventions, and progress notes in accordance with facility policies. o Participates actively in team meetings, offering insights and observations to inform care strategies. o Adheres to established protocols and procedures, ensuring consistency and quality in service delivery. • Patient Experience and Advocacy o Fosters a therapeutic environment that respects residents' rights, cultural backgrounds, and individual preferences. o Advocates for residents' needs and concerns, facilitating communication between residents and the treatment team. o Encourages resident participation in treatment planning and decision-making processes, promoting empowerment and self-efficacy. o Supports residents in developing coping strategies, social skills, and resilience through positive reinforcement and guidance. • Quality Assurance and Compliance o Ensures all activities adhere to healthcare regulations and organizational policies. o Participates in quality improvement initiatives to enhance service delivery. o Promotes a culture of patient safety which results in the identification and reduction of unsafe practices. o Participates in quality improvement initiatives, audits, and training sessions to enhance service delivery and outcomes. o Monitors and reports any incidents, safety hazards, or policy violations promptly, contributing to a culture of accountability. • Professional Growth and Continuing Education o Completes annual education requirements. o Maintains competency, as evidenced by completion of competency validation requirements. o Maintains competency and knowledge of current standards of practice, trends, and developments. o Participates in relevant workshops, seminars, and continuing education courses to stay current with industry trends, healthcare regulations, and best practices. o Engages in ongoing professional development and in-service training relevant to mental health care. o Stays informed about current best practices, treatment modalities, and emerging trends in behavioral health. o Seeks feedback and supervision to enhance skills, address challenges, and support career advancement. o Maintains required certifications and licensures, ensuring compliance with professional standards. • Finance o Promotes stewardship of hospital resources while ensuring quality patient care. o Utilizes resources efficiently, minimizing waste and contributing to cost-effective operations. o Documents services accurately to support billing processes and reimbursement procedures. o Participates in inventory management, ensuring the availability and proper use of supplies and equipment. o Assists in identifying opportunities for financial savings without compromising quality of care. • Performs other duties as assigned. POSITION QUALIFICATIONS: EDUCATION: • High school diploma or equivalent (required), • AA/BA/BS Psychology, Education, or related social service field (preferred) EXPERIENCE: • One (1) year of experience in a behavioral health, residential, human services field, or at least 2 years of college education. (required), • Experience in residential care or mental health treatment (preferred) SKILLS: • Strong interpersonal skills, emotional resilience, and ability to maintain professional boundaries., • Proficiency in the use of de-escalation techniques., • Strong organizational, time management, and problem-solving skills, • Excellent written and verbal communication, • Strong computer skills with demonstrated proficiency in electronic health records (EHRs) systems. Preferred experience with Meditech and Microsoft Office applications., • Knowledge of healthcare terminology LICENSURE/CERTIFICATION: • First Aid and CPR, • De-escalation training within 30 days after hire., • Maintain current certification in good standing during employment with this facility or obtain it within thirty (30) days of hire.

Job Description This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed. PRIMARY FUNCTION/RESPONSIBILTY Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology-related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. This role blends a unique balance of team leadership, technical acumen, and IT Service Management (ITSM) to enhance service delivery, overall support performance, and operational success of the helpdesk team. ESSENTIAL DUTIES AND RESPONSIBILITIES • Primary dispatch of all incoming tickets between level one technicians, specialists (Cybersecurity Analysts, Infrastructure Engineer, Data team), and IT leadership within the organization, meeting given SLAs, • Collaborate with Tier 1 and Specialists to ensure seamless helpdesk support., • Serve as Tier 2 escalation point for technicians for all IT tickets, including escalating to specialists, and/or leadership when appropriate., • Provide support for escalated service requests and issues related to endpoints, cellphones, software, and other hardware, as determined by IT leadership, via multiple modalities (phone, email, Teams, and in-person) based on the individual preferences of internal and external customers and IT policy and procedures., • Serve as an educational resource for IT Technicians for issues requiring additional troubleshooting., • Communicate all IT requests (written and oral) within an electronic system to track tickets., • Assist in the development and implementation of advanced support documentation and training material., • Communicate with IT leadership regarding potential root causes of influx of tickets or issues as seen across IT landscape., • Escalate high-priority requests appropriately to the Cybersecurity Analyst, IT Infrastructure Engineer, or IT leadership as necessary., • Provide excellent customer service, communicating timelines and next steps on the issue that is being resolved., • Provide feedback to Director of IT regarding areas of improvement and issues that the helpdesk team is facing., • Install, modify, and repair computer hardware and software as needed., • Serve as an internal resource in evaluating hardware issues and appropriate resolutions., • Clean-up/reset computers utilizing scripting, Intune and RMM policy to remove unwanted or unwarranted software, returning to initial system delivery state., • Run diagnostic programs to resolve problems as designated and approved in communication with IT leadership., • Diagnose basic technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to provide initial documentation to specialists as needed., • Coordinate the preparation of equipment for new hires and staff transferring internally., • Coordinate the retrieval of equipment for staff that are at the end of their employment with the organization., • Serve as secondary point of contact for Human Resources team for administrative tasks (including but not limited to account shutdown for end of employment, coordination of equipment retrieval, delegations of account changes for internal changes, and new hire set ups (hardware and profiles)., • Set up computers and equipment as requested for routine business needs, • Work alongside the Director of Technology, VP of IT, and specialists to improve the existing posture of the organization, including but not limited to PowerShell scripts, Intune policy, and RMM policy., • Pick up or move light equipment, • Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX, • Meet and coordinate with vendors and provide them with appropriate access to facilities for service needs., • Work independently on special projects under the direction of the Director of IT and/or VP of IT, • As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management Required: • Associate degree from an accredited college or university in technology or related field., • 2+ years’ applicable IT experience (troubleshooting in software, hardware and network issues), • 2+ years’ experience in Entra/Office 365 Admin centers, • Bachelor’s Degree from an accredited college or university in technology or related field., • 4+ years’ applicable experience, • 1+ years in patch management/policy creation, • Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate, • Body mobility to stoop, kneel, bend, reach, and walk., • Light to moderate lifting., • Must have the ability to communicate both verbally and in writing., • Must have the ability to give and receive verbal and written instructions (with or without hearing aids)., • Must have fine vision, sustained vision, and peripheral vision (with or without glasses)., • Light and ventilation are found in a typical home setting., • Campuses are smoke-free, except on permitted campuses in designated areas. Supervised by: Director of IT Supervises: N/A

Job DescriptionDescription: Who are we? OKIN Process is a fun, fast-paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises to manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help constantly improve business processes and make work better. Job Description: Job Type: Part-time/Full-time Salary: $16.50 per hour (Opportunity for pay increases after successful probationary period.) Schedule: Day shift, Mid shift*, and Overnight shift available* with openings Monday-Sunday Work Location: Hybrid *Shift differential available for Mid and Overnight shifts. Summary: In your role as a Service Desk Specialist, you are expected to offer quick and helpful technical support related to computer systems. You will address questions about fundamental technical issues and suggest solutions. This position demands a solid understanding of technology and effective communication skills to grasp the problem and convey its resolution. Furthermore, you must be customer-centric and exhibit patience when interacting with difficult clients. Requirements: Duties Include: • Serving as the first point of contact for customers seeking technical assistance over the phone, • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by customers, • Walk the customer through the problem-solving process, • Direct unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Record events and problems and their resolution in logs, • Follow-up and update customer status and information, • Pass on any feedback or suggestions by customers to the appropriate internal team, • Identify and suggest possible improvements on procedures, • Continuously monitor active assignments and proactively address any arising issues., • Contribute to threat hunting efforts by identifying anomalous behaviors, potential threats, and areas for enhanced visibility., • Evaluate the severity and potential impact of identified vulnerabilities on our systems. Provide actionable recommendations for remediation and risk mitigation., • Ability to work independently and as part of a team in a 24/7 operational setting., • Strong organizational and multitasking skills in a fast-paced environment., • Excellent communication and problem-solving abilities, • Proven experience as a help desk technician or other customer support role?, • Flexibility for potential schedule adjustments as the team expands, • Demonstrated ability of analytical expertise; paying close attention to details while using critical, logical and solution-oriented thinking, • 401(k) matching (4%), • Medical Insurance, • Dental Insurance, • Vision Insurance, • Disability Insurance, • Life Insurance, • Voluntary Benefits, • On-Demand Pay, • Employee Assistance Program, • Employee Discount Schedule, • Flexible Spending Account, • Life Insurance

Job DescriptionSalary: DOE Green Oasis of San Antonio, TX is looking to hire a full-time Interior Horticulture Technician / Plant Care Service Professional. Are you a customer service rockstar who is interested in gardening and would like to work mostly on weekdays during office hours? Are you self-motived, reliable, and trustworthy? If so, please read on! We train new people or compensate at a higher rate for folks with experience. We also offer a bonus plan that can be up to $275.00/month, opportunities to make commissions on sales, health insurance, dental insurance, and a company van that is fully outfitted with all the equipment to perform your job. If this sounds like the right opportunity for you, apply today! ABOUT GREEN OASIS In business since 2008, we are a well-established and respected family-owned interior landscaping company. We sell plants to commercial spaces and then offer a monthly service where we come on a set schedule and water and maintain the plants. We are gardeners. We just happen to garden all year round in corporate accounts and lobbies. From 5-star hotels to world-renowned tech firms, we bring life into buildings. With a focus on service, we have become a leading source of horticulture expertise in the markets we serve. This would not be possible without our valued employees. We are committed to a team approach. In addition to competitive compensation and a positive work environment, we provide regular seminars, outings, and meetings to ensure continual education in our field. A DAY IN THE LIFE OF AN ENTRY-LEVEL INTERIOR HORTICULTURE TECHNICIAN / PLANT CARE SERVICE PROFESSIONAL As an Entry-Level Interior Horticulture Technician / Plant Care Service Professional, you provide maintenance for our customers' plants. As the face of our company, your exceptional customer service ensures customer loyalty. Each day, you drive from site to site, including professional offices, commercial buildings, and our greenhouse, to care for plants and ensure that customers are happy. You love that you aren't stuck at in a cubicle all day! You often wonder how you got so lucky as to work in gardening without having to work outside, other than the back and forth to your vehicle which gives you a breath of fresh air. Taking care of plants and flowers is part science and part art, so you get to engage both your intellectual and creative sides. You also get to exercise physically by filling and carrying water buckets and climbing ladders as you prune, clean, and care for tropical foliage. When you started, you were just an enthusiastic person with great customer service skills that had an interest in gardening, now you are amazed at the knowledge and skills that you have developed during your time at Green Oasis! QUALIFICATIONS FOR AN ENTRY-LEVEL INTERIOR HORTICULTURE TECHNICIAN / PLANT CARE SERVICE PROFESSIONAL • Ability to lift up to 50lbs, • Ability to bend, reach, and climb a ladder, • Ability to do lots of walking, • Valid driver's license and a clean driving record, • Background screening, • Customer service skills INSIDE GARDENING WORK SCHEDULE Work is Monday through Friday and usually starts on the early side of the day. We are flexible on start times but the usual day will be around 8 hours per day, 5 days a week. While we seek to be flexible, once a schedule is set, we expect our team to stick to it--as our customers appreciate our dependable service. Occasional work after hours or on weekends is also necessary. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this inside gardening position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Description POSITION SUMMARY: Under the supervision of the Mental Health Technician Lead, the Mental Health Technician assists in direct patient care and assists patients with daily living activities. JOB-SPECIFIC RESPONSIBILITIES: • Provides care to patients in a manner that promotes safety, comfort, and ensures a therapeutic environment., • Manage and ensure daily schedule for residents is followed as well as adequate supervision for residents is provided., • Provides direct supervision of patients/residents., • Prevents and manages crisis situations, including verbal conflict, emotional dysregulation, physical conflict, and other instances as required., • Role model appropriate behaviors, attitudes, social skills, and self-care., • Reinforce therapeutic treatment goals through Positive Behavior Interventions and Supports., • Is trained in SAMA de-escalation skills and able to complete verbal de-escalation and containment as needed to ensure the safety of residents in care., • Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed., • Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goal groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population., • Chart patient observations, following prescribed procedures and standards., • Participates in the development and implementation of patient treatment programs., • Maintains age-appropriate rules and enforces the behavioral management system, including proper conduct of residents during therapy groups, recreation, and education., • Transport patients to and from appointments, clinics, laboratories, and/or treatments as and when appropriate., • Attends and participates in training, in-service education, and staff meetings., • Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental, and infection control standards., • Observes methods/techniques of clinical staff and participates in the treatment of residents in interactions, limit setting, and implementation of treatment plans., • Is responsible for co-facilitation and involvement in clinical groups and facilitating non-clinical groups., • Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops., • Assists with medication preparation and management as needed., • Completes all documentation as required., • Maintains confidentiality of patient records., • Adheres to facility policies and procedures., • Performs miscellaneous job-related duties as assigned. POSITION QUALIFICATIONS: EDUCATION: • High school diploma or equivalent (required), • AA/BA/BS Psychology, Education, or related social service field (preferred) EXPERIENCE: • One (1) year of experience in the human services field, or at least 2 years of a college education. (preferred) LICENSURE/CERTIFICATION: • SAMA or other Nexus Approved non-aggressive behavior intervention certification, • Must obtain current tuberculosis test within the first fourteen (14) days of employment and annually after that., • Maintain current certification in good standing during employment with this facility, or obtain it within thirty (30) days of hire.