Shift Lead / Kitchen Operations / Bellevue Location
7 days ago
Nashville
Job DescriptionShift Lead / Kitchen Operations / Chick-fil-A Bellevue 7606 Hwy 70 S (next to Publix) NOTE: Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation.Role Summary Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Bellevue (West Nashville) is successful in the following areas: • Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint., • Yearly & Quarterly Planning, • Back of House Staffing and Operations, • Leadership and People Development of Back of House Team, • Vision and Service Model compliance throughout all areas of oversight.General Responsibilities:, • Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture., • Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management., • Ensure stewardship systems are taking place throughout the restaurant, • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A., • Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows., • Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations., • Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary., • Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook., • Drive sales growth mentality and encourage creativity and innovation throughout the business., • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows., • Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.Skills:, • Strategic thinker, Goal-oriented, Tech-savvy, • Great communicator both in handling difficult situations and a diverse team., • Mature, dependable and results-oriented, • Very detailed oriented & keenly observant, • Professional marketing or communications experience, • Maintains a number of business and professional community contacts, • Self-starter, creative and flexible, • Ability to work well with the public/network, • Good business sense, achiever, • Good written/verbal communicator, • Strong project/time management skills, • Unquestionable integrity and represents Chick-fil-A well, • Passionate about building relationships with clients, • Able to work well independently and in a team environment, • Servant spirit with strong sense of stewardshipPreferred qualifications:, • Bachelor's degree or above, preferably in a business or marketing field of study, • Experience as a leader food service operations, • Years of Experience: 2, • Bilingual: English and Spanish, • This is a full time position., • This person must be skilled in time management., • This person must be self-directed and highly organized., • This person must master all knowledge and skills of every position in the Restaurant.