Resort General Manager
2 days ago
Mesa
The General Manager (GM) is responsible for the overall resort leadership and operations of the resort. Reporting to the Regional Director of Resort Operations this role leads department heads drives guest satisfaction ensures financial goals are met fosters Team Member engagement and upholds brand standards. . As a General Manager you will: • Oversee all resort operations to ensure success against defined performance metrics under the direction of the VP or Regional Director., • Lead mentor and develop directors and department heads ensuring alignment with company policies and procedures., • Drive guest satisfaction by maintaining product and service quality across all departments., • Collaborate with department leaders to create and manage annual budgets capital plans and financial forecasts; analyze variances and implement corrective action plans., • Oversee operations of all resort venues including Food & Beverage Spa Waterpark Marketplace and other ancillary businesses., • Monitor key performance metrics such as guest satisfaction (Medallia Kipsu) QA inspections financial reports compliance training and team member engagement and turnover., • Provide regular performance updates to the VP or Regional Director and implement improvement plans as needed., • Support the development and execution of organizational goals policies and strategic initiatives., • Review reports (e.g. HotSoS) to evaluate operational efficiency and ensure timely corrective actions., • Maintain asset protection through effective preventive maintenance programs and collaboration with Risk Management Safety and Security teams., • Ensure compliance with all federal state and local regulations including OSHA EEOC Wage & Hour and Health standards., • Partner with Team Member Services to promote a compliant positive and engaging work environment., • Effectively manage time resources and projects to achieve results., • Promote and embody Westgate Resorts Mission Vision and Core Values., • Perform other duties as assigned. Qualifications : Experience • 10 years of progressive leadership experience in resort or hospitality operations including oversight of multi-department functions., • Extensive experience in hospitality systems such as property management point-of-sale service order tracking guest communication and labor management tools., • Proven leadership in diverse operational environments such as full-service hotels resorts entertainment complexes retail dining and theme park venues., • Strong financial and business acumen including hospitality accounting and budgeting expertise. Education & Certifications • Bachelors degree in Hospitality Management Business Administration or related field required., • Additional certifications in hospitality operations or leadership development are a plus. Skills/Knowledge • Exceptional leadership team-building and interpersonal skills., • Strong organizational abilities with attention to detail and a proactive problem-solving mindset., • Ability to manage multiple priorities effectively in a fast-paced guest-focused environment., • Skilled in cross-functional collaboration with other departments and resort locations., • Technologically proficient with strong knowledge of Microsoft Office Suite (Excel Word Outlook) and hospitality-related software systems., • Demonstrated ability to lead independently while promoting a positive team-oriented culture., • Must speak and write fluently in English. Spanish is a plus. Additional Information : Why Westgate • Comprehensive health benefits medical dental and vision, • Paid Time Off (PTO) vacation sick and personal, • Paid Holidays, • 401K with generous company match, • Get access to your pay as you need it with our Daily Pay benefit, • Family benefits including pregnancy and parental leave and adoption assistance, • Wellness Programs, • Flexible Spending Accounts, • Tuition Assistance, • Military Leave, • Employee Assistance Program (EAP), • Life Disability Accident Critical Illness & Hospital Insurance, • Pet Insurance, • Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.), • Advancement & development opportunities, • Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email ___