Senior Loan Operations Manager
hace 29 días
Plano
Job DescriptionPosition Summary:We are seeking a highly organized and detail-oriented Senior Loan Operations Manager (CLS) to oversee the daily operations and administration of the Bank’s commercial loan portfolio. This position plays a critical role in ensuring the accurate setup, servicing, and ongoing maintenance of commercial credit facilities while upholding regulatory compliance and operational excellence. The ideal candidate brings a strong background in commercial banking operations, exceptional leadership skills, and a commitment to delivering superior internal and external client service. This person also has the ability to attract and recruit top-talent to their team. Key Responsibilities: Loan Servicing & Administration • Manage all aspects of the commercial loan servicing life cycle, including loan boarding, payment processing, rate adjustments, renewals, and payoff activities utilizing the FIS-CLS core banking system., • Ensure accuracy and completeness of loan documentation and data input into the core banking system., • Oversee collateral tracking, covenant compliance, escrow management, and insurance monitoring for all commercial credit facilities., • Coordinate the resolution of exceptions, discrepancies, or operational issues promptly and effectively. Compliance & Risk Management, • Ensure all loan servicing activities adhere to internal policies, credit procedures, and applicable regulatory requirements (OCC, FDIC, etc.)., • Support audit and regulatory examinations by providing documentation, reports, and subject matter expertise., • Implement quality control measures to mitigate operational and credit risk within the servicing function. Process Optimization & Reporting, • Identify and implement process improvements to enhance servicing efficiency, accuracy, and turnaround times., • Produce regular portfolio reports and metrics for management, highlighting trends, risks, and areas for improvement., • Lead, mentor, and develop a team of servicing specialists, providing training, coaching, and performance feedback., • Partner with Relationship Managers, Credit Officers, Treasury, and Legal to support client needs and resolve servicing-related inquiries., • Serve as an escalation point for complex servicing matters requiring judgment and cross-functional coordination. Skills and Experience:, • Bachelor’s degree in Business, Finance, or related field (accounting experienced preferred)., • 15+ years of experience in commercial loan servicing, commercial banking operations, or related functions., • Superior knowledge and experience of the FIS-CLS core banking system is required., • Proven track record of managing loan servicing teams or processes in a commercial banking environment., • Strong knowledge of loan documentation, collateral requirements, regulatory compliance, and credit operations., • Exceptional attention to detail, organizational skills, and ability to manage multiple priorities., • Excellent communication and interpersonal skills with a focus on client service and cross-department collaboration., • Proficiency with commercial banking systems and loan servicing software., • Familiarity with industry regulations and compliance standards., • Excellent analytical and problem-solving skills., • Ability to work independently and as part of a team., • Strong attention to detail and organizational skills., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and audit software., • Excellent written and verbal communication skills. Direct Reports: This position is responsible for managing direct reports. Travel: Some travel is expected for this position.