Returns Coordinator
27 days ago
Newport News
Job Description Job Description: This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner. Duties: • Create RMA’s into the Salesforce/ Rootstock data system, • Send customer’s RMA instructions, • Receive RMA’s into the Salesforce/ Rootstock system, • Process RMA Cases, • Warranty Policy Review for Charged and No Charge RMA orders, • Create quotes for Repairs, • Create quotes for orders, • Contact customers for PO’s and other information needed for RMA processing, • Create Shipping Return Labels, • Enter RMA orders, • Assist with RMA inventory, • Document instructions for performing the above mentioned duties Skills/ Qualifications: • Excellent Customer Service skills, • Excellent interpersonal and written communication skills, • Ability to lift and move boxes or materials weighing up to 25 lbs., • Ability to manage multiple tasks and be flexible in a face-paced environment., • Well-organized structured approach to managing, prioritizing and balancing multiple tasks., • High school Diploma or equivalent, • Word, Excel, Outlook, and Teams knowledge, • Operation of basic measuring devices.