Legal Services Sales - Experienced
18 hours ago
Atlanta
Job Description Are you a high-performing sales professional who thrives on helping people make life-changing decisions? Do you see sales as a service, not a hustle, and want to be part of a purpose-driven, high-impact law firm? North Georgia Family Lawyers is hiring a full-time Non-Attorney Sales Consultant to guide prospective clients through the process of engaging legal representation for divorce, custody, child support, and related family law matters. You’ll play a key role in our mission to help clients move from crisis to clarity — and be well-compensated for your expertise. What You’ll Be Doing You won’t be cold-calling or selling widgets. You’ll be speaking with pre-qualified prospective clients (PNCs) who have reached out for help. Your job is to: • Meet with PNCs by phone, video conferencing, or in person, help them gain clarity on their legal situation, and guide them through the decision to retain our firm., • Use a consultative, ethical sales approach grounded in empathy, active listening, and value-based solutions., • Ensure PNCs receive pre-conditioning materials and show up prepared for their meetings., • Maintain detailed, accurate notes in our CRM systems., • Follow up with those who initially say "no" — because "no" often means "not now.", • After a client signs, facilitate a warm handoff to our legal team and conduct periodic check-ins to ensure satisfaction., • Stay engaged with the management team, providing feedback on lead quality and conversion performance. Compensation and Benefits • $40,000 base salary + commission., • On-target earnings of $90,000 to $120,000., • Opportunities for performance bonuses., • Paid training and ongoing mentorship., • Professional growth within a mission-driven firm., • Warm leads — no cold calling., • Flexible schedule (remote/in-office hybrid possible for the right candidate)., • Manage own schedule to balance availability for meetings with prospective new clients as well as following up with PNCs who said “no” and with current clients to conduct quality control calls and interviews., • Keep detailed notes in a centralized database., • Be a team player and cover for your fellow salespeople to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place., • Follow up with PNCs who said “no”., • Follow up with current clients at set milestones during their case or matter., • Facilitate a professional introduction and transition to the legal team once the case or matter has begun., • Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front lines” experience., • Periodically attend trade shows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople)., • Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services., • Update the CRM system with details of all interactions with prospects and clients in a timely manner., • Minimum of 2+ years of sales experience, preferably in legal, professional services, or a client-centered industry., • Proven ability to convert warm and cold leads into paying clients, with a track record of meeting or exceeding conversion targets., • Strong understanding of family law terminology and processes (training provided for firm-specific procedures)., • Exceptional phone communication and active listening skills, with the ability to convey empathy and professionalism during sensitive client discussions., • Demonstrated ability to manage and track leads using MyCase or similar CRM systems., • Results-oriented mindset with the ability to meet performance goals (20% conversion rate / 15 new clients per month)., • Excellent time management and organizational skills to balance follow-ups, consultations, and documentation., • Strong emotional intelligence and conflict-resolution skills, particularly when working with clients in distressing or high-conflict family situations., • Proven ability to work independently while maintaining collaboration and communication with attorneys and support staff., • Comfortable handling high call volumes and maintaining a professional demeanor under pressure., • Ability to identify client needs and clearly communicate how the firm’s services can provide solutions., • Competence in data entry, note-taking, and case documentation to ensure accurate recordkeeping in client management systems., • Goal-driven personality with a commitment to continuous improvement and learning., • High level of confidentiality and discretion when handling sensitive client information., • Positive, team-oriented attitude with a willingness to contribute to the firm’s culture of client service excellence. Education & Experience Education: • Bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field preferred, or an equivalent combination of education and proven sales experience., • Coursework or certification in sales, client relations, or legal studies is an asset., • 2+ years of professional sales or client intake experience, ideally in a legal, financial, or professional services environment., • Working knowledge of family law concepts and terminology, or the ability to learn quickly through provided training., • Proficiency in CRM software, preferably MyCase, for tracking leads, documenting communications, and monitoring conversion metrics., • Demonstrated success in meeting or exceeding monthly sales or conversion goals in a performance-based environment., • Strong understanding of consultative sales techniques, including needs assessment, objection handling, and closing strategies., • Experience managing confidential client information with professionalism and discretion., • Familiarity with law firm operations and collaboration within a legal team (attorneys, paralegals, and support staff)., • Excellent verbal and written communication skills, especially over the phone, with an emphasis on empathy and professionalism., • Comfortable using Microsoft Office Suite, Google Workspace, and standard office technology to support daily operations.About Company Why Join Us? We’re not your typical law firm. We believe sales is service, when done with integrity, compassion, and skill. We’re growing fast, making a big difference in clients’ lives, and looking for someone who wants to grow with us. If you want to do meaningful work, use your sales superpowers to help people in crisis, and be part of a winning team, we want to hear from you. As a performance-driven firm, we focus on providing real value to clients while fostering a supportive, high-performing team environment. We believe in recognizing and rewarding excellence, and offer bonus compensation opportunities for team members who consistently demonstrate their value and profitability.