Customer Success Executive
4 days ago
Saint Paul
Job DescriptionDescription: Humankind is on a mission. We are transforming healthcare. We are empowering individuals to put emotional health first. Who we are. We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve. Why we need you. We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this. Who you are. You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship. What you’ll do (Essential Job Functions) Managing Accounts • Work closely with Customer Success and Marketing to ensure a smooth and effective lifecycle of customer experience from onboarding to day-to-day support. Providing Customer Solutions • Support Head of Customer Success as directed by creating short and long-term strategies for building customer relationships, generating new business, and driving revenue growth., • Proactively analyze, clarify, and share customer needs and insights with Head of Customer Success to ensure appropriate prioritization and execution. Building and Maintaining Client Relationships • Develop and cultivate customer relationships at all levels for strong retention and growth, operate independently, and demonstrate good judgement in customer interactions., • Participate in onsite visits, as requested, which may require travel. Collaborating with Internal Teams • Coordinate cross functional support to meet customer objectives, ensuring delivery on time to meet customer expectations. Managing Accounts • Assist in the development and delivery of customer-facing reports., • Provide Customer request intake support, coordination, and execution., • Manage customer issues using designated processes and ensure high satisfaction, quickly resolving challenges to protect and grow partnerships., • Develop and deliver effective presentations, draft proposals, and communications, as assigned., • Drive tactical initiatives that support client objectives and strategies., • Draft meeting agendas, note taking, chasing down deliverables and tasks in a timely manner., • Serve as a point of contact for ecosystem partners connected to our customers and work collaboratively to ensure customer needs are met., • Responsible for being the expert in customer’s benefit ecosystem and cascading benefit updates and changes from customer to program delivery. Collaborating with Internal Teams • Coordinate cross functional support to meet customer objectives, ensuring on time delivery to meet customer expectations., • Work cross functionally with data team for file ingestion, vendor partner integrations, and reporting needs. Requirements: Education: • Previous experience in sales or customer service/customer-facing roles is required., • Healthcare, insurance or clinical background. This role is a great fit if you are… • Passionate about improving lives and believe in the greater good., • Strong and professional written and verbal communication skills, • Tenacious and persistent, bringing creative solutions to tough challenges., • Accountable and collaborative. Working remotely, you will work independently, but you’ll never be or feel alone., • Proactive, and able to take ownership of key tasks, and keep in regular communication with your team., • Not afraid to have tough conversations or make recommendations., • Thorough, detail-oriented, and committed to getting the job done., • Efficient and able to move through a to-¬do list, effectively prioritizing the triage of competing demands., • Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills., • Open-minded, non-judgmental, compassionate, flexible, and have good humor., • Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data., • Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful., • Reside in AR, AZ, CO, DE, FL, GA, IL, KY, LA, MA, MD, MN, NC, NE, NH, NJ, NV, OH, OR, SC, TN, TX, VA, WA, or WI. Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements: • Appropriate network quality and internet speed necessary to perform the job remotely., • A wired internet connection, • A Separate room with a door (or private space if you live alone), • Use of Company authorized Laptop. Please Note: Humankind does not offer sponsorship of employment visas of any kind. (EEO) Humankind is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Humankind is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Humankind are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Humankind will not tolerate discrimination or harassment based on any of these characteristics. (ADA) All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations. (CA) California residents have rights under the California Privacy Rights Act (CPRA). 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