Gourmet Cheese Customer Service
20 days ago
Windsor
Job Description GOURMET CHEESE CUSTOMER SERVICE REGULAR PART TIME - $19.00-22.00/HR SHIFTS: COMPLETE OPEN AVAILABILITY – WEEKENDS REQUIRED POSITION SUMMARY Your job as a Gourmet Cheese Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the Gourmet Cheese Department. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner., • Acquire and maintain thorough knowledge of products and services offered. (e.g. cheese, olives, crackers, etc.), • Describe flavor profiles of cheeses to customers, including flavor profiles, food pairings, etc., • Take orders with attention to detail. (e.g. cheese platters, etc.), • Communicate and consult with Gourmet Cheese Manager and Assistant Manager on special order capabilities and production requirements., • Assist with packaging, pricing, and merchandising department products. (e.g. cheese, crackers, chocolates, etc.), • Maintain display cases. (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.), • Maintain a safe and organized warehouse and back of house cooler., • Process deliveries as required., • Organize, rotate, and stock workstation and department supplies. (e.g. cheese case, olive bar, paper goods & packaging products, etc.), • Clean and sanitize work areas, utensils, and equipment., • Operation of equipment. (e.g. price scale, vacuum sealer, etc.), • Answers phones and pages promptly and courteously., • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices., • Immediately reports safety hazards and violations to supervisors., • Performs opening, mid, and closing duties as assigned., • Works all scheduled shifts and attends required trainings and meetings., • Other duties as assigned by supervisors. SKILLS & QUALIFICATIONS • 18+ years old., • Beginner knowledge of cheeses (e.g. cutting, production, taste description, etc.), • Ability to follow directions and established procedures with attention to detail., • Ability to effectively prioritize competing tasks in a fast paced, evolving environment., • Ability to work a flexible schedule including nights, weekends, and holidays as needed., • Clear and effective communication style, both written and verbal., • Team-player who can also work independently with minimal supervision., • Basic math skills., • Conversational English skills required when working with customers., • Bilingual proficiency preferred. EDUCATION, CERTIFICATES, LICENSES • High School Diploma or general education degree (GED)., • Food Handlers Certificate (ServSafe or ANSI compliant organization). PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position. • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens., • Frequently lifts/carries 10 pounds and occasionally up to 50 pounds., • In a work day: constant standing/walking., • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders., • Hand use: single grasping, fine manipulation, pushing and pulling., • Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions., • Consistent work in wet and dry conditions., • May require use of ladders or step stools., • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals)., • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc., • Intermittent noise from equipment and machinery., • Wear non-slip, water and oil resistant closed-toe shoes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits for Part Time employees will follow all applicable regulations.