eCommerce Operations Support Specialist (Remote, USA)
19 days ago
Pleasanton
Job Description Do you instinctively spot broken links, layout issues, or pricing inconsistencies when shopping online? Are you energized by behind-the-scenes work that keeps digital experiences running flawlessly? Have you been searching for a way to combine your attention to detail with a passion for motorsports? If you're nodding your head, you may be the eCommerce Operations Support Specialist that we’re looking for. Who are we? Apex Wheels is a leading provider of high-performance motorsport wheels for driving enthusiasts and track day warriors. Our mission is simple: deliver wheels with real, measurable performance and protect consumers from an industry full of misleading, style-over-substance products. We're a 17-year-old, remote-first, DTC company with a team of 40+ based across the U.S., and we’re just getting started. Objective Our eCommerce team is taking on critical initiatives and we need you to help us move fast and avoid breaking things. This role is a new position that will free up our eCommerce Director and Systems Admin by owning three core areas: • QA and bug triage for our eCommerce platform, • Backend product data integrity and maintenance Our backend systems are equally complex to our customer-facing website. From inventory availability & ETAs to vehicle fitments, you’ll work with cross-team members, to help ensure what customers see on the website is accurate. Inaccurate product data can lead to abandoned carts, frustrated customers, and support team headaches. Your attention to detail will prevent all three. You’ll help surface performance data and build reliable reports for our broader Marketing team. We won’t expect you to deeply analyze the data, but we’ll rely on your accurate and timely reporting to enable faster, smarter decision-making. Whether it’s spotting anomalies or tracking campaign performance, your analytical support will be key to identifying opportunities for growth and efficiency. You’ll use Google Analytics 4 and other tools to help the team analyze traffic and sales channel data, the effectiveness of our paid ad campaigns for example. Your insights will help the team decide if this strategy is right, why traffic changes, and which efforts have the best ROI. The team will use this data at both the tactical level and to inform our executive level strategy. Although heavy data analysis and interpretation is not a core function of this position, we encourage interested data nerds and analytical types to apply. Who are you? • You have a strong eye for detail and naturally gravitate toward QA work, • You prefer behind-the-scenes execution but communicate and collaborate proactively, • You’re highly organized, independent, and accountable for your workload, • You spot errors others miss - and enjoy fixing them (Do you annoy your friends when pointing out their spelling and grammar mistakes?), • You value variety in your workday, but can handle periods of repetitive tasks and appreciate defined priorities, • Help the team design a thorough QA plan to ensure efficiency with feature releases and larger version launches, • Proactively QA the website, product pages, and promotional campaigns to spot technical issues or UX friction points, • Test new site features and document known/unknown impacts, • Triage, investigate, diagnose bugs; log clear, actionable tickets using Notion (external) and/or ClickUp (internal), • Collaborate with external developers and proactively follow through to bug resolution, • Maintain a release change log with visuals to track updates, • Support development of a scalable QA process for future feature rollouts, • Serve as the central contact for internal bug reports and UX feedback, • Coordinate bug priorities and project timelines with internal and external teams, • Provide regular updates on blockers, launch readiness, and QA outcomes, • Draft clear, technically precise documentation for developers, • Maintain accurate, up-to-date product data (SKUs, pricing, fitment, availability) across systems, • Partnering with Customer Service, clean backend customer and order data, • Assist with monthly marketing and eCommerce performance reports, • First-pass analysis of performance trends and campaign outcomes, • High school diploma; preference to candidates with Bachelors degree in a related field, • 2+ years in eCommerce QA, operations, or digital merchandising, • 5+ years work experience in a professional setting, • Experience QA’ing across devices using tools like BrowserStack or equivalent, • Experience with Magento or Shopify backend administration, • Skilled with technical documents, spreadsheets, Google Workspace, screen recording tools, and annotated screenshots, • Project management experience using ClickUp, Notion, or similar tools, • Comfortable writing technical documentation for development teams, • Experience in the automotive, motorsports, or enthusiast eCommerce space is preferred, • Exposure to marketing tools like Google Analytics 4, Mailchimp, Meta Ads Manager, Looker Studio, Post Affiliate Pro or Sprout Social is preferred, • Compensation: Full-time, hourly non-exempt, $55,000 - $65,000 total compensation for Junior-level candidates, and up to $80,000 total compensation for mid-level candidates, depending on location and experience., • Medical Benefits: We cover 100% of monthly premiums for employees and their dependents under the age of 14 on our base plans and geneous contributions towards premiums for your other dependents. Plus, we have a wide variety of other medical plans, so you can contribute to a more robust plan if it suits your needs. Several plans include access to an HSA account!, • Dental and Vision: We cover 100% of the monthly premiums for employees on our base plans, plus affordable buy up options including orthodontic coverage., • 401(k) with Company Match: We make generous matching contributions after 6 months of full-time employment., • Paid Time Off: Vacation begins accruing immediately, increasing over time and with career growth. Sick leave accrues beginning on your first day. Enjoy 11 paid holidays including Juneteenth and Indigenous Peoples’ Day., • Track-Day Reimbursements: Support your track addiction with reimbursements for HPDE, autocross event registration fees, and more., • Employee Discounts: Get employee discounts and freebies on Apex products and swag (did we mention friends and family discounts?)., • Work Remote: Work remotely from your home, anywhere in the contiguous US., • Casual Environment: Casual in-office dress environment where T-shirts, jeans, and shorts are welcome. Participate in company activities including karting, spectating at races, sim racing, and more. About the Work Environment We anticipate up to quarterly travel to participate in company events, either off-site or in our office in Pleasanton, CA. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Ability to sit at a computer terminal for an extended period. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required. You’ll have a high degree of control over your working environment, as you’ll be primarily working from your home office.