Guideshop Manager
2 days ago
Chicago
Job Description Chicago – Lincoln ParkFull-Time | In-Person (Tuesday–Saturday) We offer a competitive compensation package that includes a base salary, a performance-based bonus, comprehensive benefits, and equity participation aligned with the role's scope and impact. Monica + Andy is a modern omnichannel brand specializing in baby and children’s clothing and accessories. We’re passionate about creating a warm, high-touch customer experience and building meaningful community through our Guideshops. As we continue to grow, we’re seeking a people-first, results-driven Guideshop Manager to lead our Chicago Lincoln Park location. This role is ideal for a hands-on leader who thrives on the sales floor, loves developing teams, and brings equal parts operational rigor and heart to their work. About the Role The Guideshop Manager is the on-site leader for the Chicago Lincoln Park Guideshop, responsible for sales performance, team leadership, operational excellence, and delivering a best-in-class customer experience. In addition to primary responsibility for Lincoln Park, this role will provide operational support for the Prentice pop-up location and collaborate with the Director of Channel Sales in supporting the UWS (NY) Guideshop as business needs evolve. The Guideshop Manager partners cross-functionally with Brand Experience, Customer Experience, Merchandising, Marketing, and People teams to ensure the Guideshop delivers a consistent, elevated brand experience. Monica + Andy Core Values: Self-awareness, Empathy, Intellectual honesty, Positive energy, JudgmentWhat You’ll Do Guideshop Leadership & Team Development • Lead, coach, and develop the Guideshop Stork team, fostering a welcoming, accountable, and high-performing culture., • Conduct regular 1:1s and provide ongoing feedback, training, and performance support., • Manage staffing, scheduling, workflow, and productivity., • Handle personnel matters and administrative tasks in partnership with the Director of Channel Sales and Chief People Officer., • Own daily, weekly, and monthly Guideshop performance, including revenue, conversion, and AOV goals., • Analyze sales results and identify trends, opportunities, and areas for improvement., • Recommend and implement best practices to improve sales, operations, and customer engagement., • Deliver a world-class, warm, and inclusive customer experience aligned with Monica + Andy’s brand pillars., • Coach the team on best-in-class service and selling behaviors., • Educate customers on products, culture, and community to drive foot traffic and loyalty., • Communicate effectively with customers across in-store, email, chat, phone, and social channels as needed., • Oversee day-to-day Guideshop operations and ensure consistent store readiness., • Order supplies, process returns and custom sales, and manage weekly inventory counts., • Partner with Merchandising to execute sales-driven merchandising and store layout plans., • Partner closely with the Head of Brand Experience, who owns planning and strategy for classes and events., • Support in-store execution, including setup support and day-of coordination., • Ensure the Stork team is prepared to promote upcoming classes and events., • Oversee in-store logistics, including check-in support, waivers, payments, and customer flow., • Maintain in-store calendars and approved marketing materials., • Communicate company updates and initiatives clearly to the Guideshop team., • Send daily team notes and biweekly updates covering schedules, promotions, launches, and events., • 5+ years of retail leadership experience, preferably in apparel, specialty retail, or hospitality-driven environments., • Experience managing flagship, high-volume, or multi-location retail environments strongly preferred., • Proven experience managing and developing high-performing store teams., • Strong track record of driving sales results, including conversion and average order value., • Experience with store operations, scheduling, inventory management, and merchandising execution., • Demonstrated ability to deliver a premium, client-first customer experience., • Comfortable operating in a fast-paced, hands-on environment where leaders work alongside their teams., • Excellent communication skills across in-person, digital, and cross-functional settings., • Experience partnering with cross-functional stakeholders, including Marketing, Merchandising, and Customer Experience., • Highly organized with strong attention to detail and follow-through., • Passion for community-building, events, and experiential retail environments. Schedule: Tuesday–Saturday, in person at the Chicago Lincoln Park Guideshop Physical Requirements:Ability to stand for extended periods; lift and carry up to 25 pounds; climb ladders; and perform bending and squatting as part of daily operations. Benefits & Perks • Comprehensive Medical, Dental + Vision Plans, • FSAs + HSAs, • Life + Disability Benefits, • Optum Live and Work Well Services, • 401(k) Savings Plan, • Unlimited Vacation, • Paid Sick Leave, • Generous Parental Leave, • Employee Discounts, • Wellbeing Resources on MarketPlace™ Perks at Work, • Commuter Benefits Program, • Adoption Assistance Program, • Training and Development