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Job Description Desktop Support Technician • 8-5 Monday-Friday, no on call, • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user., • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals., • Desktop and Network Support, • Ability to setup, configure and add all hardware., • Assist Corporate Desk Side Support technicians with large IMAC’s., • Documents, maintains, upgrades or replaces hardware and software systems., • Supports and maintains user account information including rights, security and systems groups., • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed., • Determines and recommends which products or services best fit the customers' needs., • Imaging and image recovery, • Experience doing break / fix repairs on desktops, laptops, • Install / Re-install various software packages and updates, • WiFi and VPN connections; Support of wireless devices

Job Description Help Desk Technician I $ 19.37 - $ 21.42 Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a Help Desk Technician, you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats. You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems. Along the way, you’ll gain hands-on experience, recommend process improvements, and contribute to exciting projects—all while helping customers and building your IT expertise! What You'll Bring • Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers, • Education: High school diploma or GED required, • Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc., • Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc., • Technical proficiency: Comfortable working with Microsoft Windows and Mac OS, • System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems, • Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not., • AAS degree in computer, IT, networking or related, • Experience in a technical phone support role, • Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc., • Intermediate to advanced knowledge of email software, Windows, Mac systems, etc. The shift we are looking to fill is from 12:30-9:00 pm. Your schedule would include every other weekend. Your Location Remote: This position can be located in a variety of our work locations and could be a work from home opportunity for Minnesota residents. Experience the Benefits of a Career with Arvig At Arvig, we offer more than just a job -we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally. • Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions, • Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family, • Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success, • Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth, • Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets