Automotive General Manager
11 days ago
Richardson
Job Description Pay is salary plus quarterly UNCAPPED bonus, based on performance and sales. Responsibilities: • Oversees hiring, training, developing, transferring, managing compensation and discipline of staff, • Manage financial controls, operations, employee development, and customer service, • Maintain inventory and applies financial reporting analysis results, • Successfully generates and capture sales leads, • Analyze collision and/or paint damaged vehicles to create a repair plan and cost, • Review repair orders with technicians as necessary, • Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction, • Actively pursuing retail leads from trade work incoming to 3rd party satellite locations, • Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations, • Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management, • Tracking daily and weekly performance and being prepared to review with management, • Participating in outside or special sales events as set by management, • Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff, • Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat, • Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system, • Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc), • Creating urgency in the shop to achieve production volume and turn-around time goals, • Strong understanding of profit and loss interpretation and management to influence profitability, • Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives, • Previous success in sales or operations and leadership skills are a must, • Desire for performance based compensation, • CCCOne or like estimatics program experience preferred Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Employee discount, • Health insurance, • Paid time off