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Your Opportunity: Assistant Store Manager TitleMax Knoxville, TN As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a key holder program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational reimbursement program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year., • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Minimum one year’s experience in customer service, sales, or retail., • At least 3 months of supervisory, key holder, or relevant leadership experience, • Excellent verbal and written communication skills., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves – Preferred Qualifications and Skills • Management experience in retail, convenience store, grocery, finance, service, or related industries., • Experience in check cashing, document verification, money order processing., • Bilingual (English/Spanish) is a plus and may be required for certain locations. What You’ll Do - Essential Duties and Responsibilities:, • Maximize customer success by offering financial services that fit their needs., • Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products., • Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty., • Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts., • Maintain customer information in the point of sale (POS) system with accuracy and integrity., • Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures., • Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing., • Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer., • Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance., • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services., • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership. Think you’d thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Your Opportunity: Assistant Store Manager TitleMax Knoxville, TN As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a key holder program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational reimbursement program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year., • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Minimum one year’s experience in customer service, sales, or retail., • At least 3 months of supervisory, key holder, or relevant leadership experience, • Excellent verbal and written communication skills., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves – Preferred Qualifications and Skills • Management experience in retail, convenience store, grocery, finance, service, or related industries., • Experience in check cashing, document verification, money order processing., • Bilingual (English/Spanish) is a plus and may be required for certain locations. What You’ll Do - Essential Duties and Responsibilities:, • Maximize customer success by offering financial services that fit their needs., • Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products., • Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty., • Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts., • Maintain customer information in the point of sale (POS) system with accuracy and integrity., • Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures., • Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing., • Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer., • Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance., • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services., • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership. Think you’d thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Your Opportunity: Customer Service Representative Speedy Cash Knoxville, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year., • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. ___ Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Your Opportunity: Customer Service Representative Speedy Cash Knoxville, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., • Paid time off that grows with you, starting with 12 days in your first year., • A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. ___ Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Job Title: Fraud Analyst Location : Knoxville , TN Vacancy Type: Contract (FTC) – 6 months Pay Rate: [$26.42]/hour during the assignment Job Description: External Fraud Investigators may concentrate on one specific or many different fraud typologies such as external fraud, elder and vulnerable adult financial exploitation, technology related fraud, and organized fraud rings depending on business needs within Fraud Investigations. External Fraud Investigators perform duties such as investigating multiple fraud typologies in accordance with policies and procedures, performing thorough account transaction analysis for the purpose of identifying suspicious or fraudulent activity, and filing Suspicious Activity Reports (SARs). An investigator may review consumer and commercial DDAs, loans, lines of credit, debit and credit cards, technology products and investment products. Primary Responsibilities: • Maintain thorough and accurate case notes setting forth all required actions in chronological order through utilization of a case management system., • Conduct and documenting interviews with witnesses, victims and subjects as appropriate., • Report investigative findings to the appropriate designee within Fraud Investigations with recommendation for SAR or no SAR Determination., • Prepare complete and accurate SARs for filing., • Ability to correctly identify when matters are appropriate to escalate to management and/or to law enforcement., • Ensure case accurate case completion for all case resolutions prior to submission to appropriate designee within Fraud Investigations for case closure approval., • Bachelor's degree, or equivalent work experience, • Certified Fraud Examiner (CFE) or other professional fraud certification, • Experience interviewing suspects and/or victims, • SAR writing and quality assurance experience, • Prior investigation experience, • Prior law enforcement experience, • Prior financial/banking sector experience, • Prior accounting/auditing experience, • Computer/digital forensic skills, • Strong analytical skills, • Strong proficiency in MS-Excel and MS-Word, • Excellent written and verbal communication skills, • Ability to maintain high levels of confidentiality and data security standards., • Ability to handle multiple complex assignments concurrently, • Strong time management skills and high degree of initiative, • Demonstrated positive attitude with results orientation, • Proven track record of meeting tight deadlines, • Experience/comfort in working through change Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Applicant Privacy Disclosure: We collect personal information from applicants during the recruiting, pre-offer, and offer process. During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information: Identifiers, such as name, address, and email address. Professional and Employment-Related Information, such as resume, work history, education, and qualifications. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth. Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations. Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. For information about our privacy practices, please review our Privacy Policy at: If you do not consent to the collection of such personal information, please advise us immediately in writing at

Job Description GENERAL PURPOSE OF JOB: The General Manager is responsible for ensuring that the center is run according to the required K1 standards. The General Manager also holds their Salaried and Hourly Staff accountable along with developing them to the next levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and terminating, • Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state), • Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits, • Ensure State Health inspection guidelines are completed, and in compliance with state regulations, • Ensure all State and Federal Permits and Licenses for the facility are up to date and in compliance, • Ensure Alcohol ordinance for your state is followed, to include retention of staff permits in accordance with State and Federal regulations., • Complete monthly retention of all work-related documentation, • Provide Corporate with all company invoices, to include all vendors, • Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively, • Ensuring that track personnel run races safely, efficiently and professionally, • Complete Manager Objectives each day as required in the companies Intranet, • Ensuring that mechanic personnel maintain our karts in peak working condition, • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service, • Corresponding with and providing regular reports to corporate office personnel, • Expanding the marketing and promotional presence of K1 Speed, • Maintaining the effective operational feasibility of the center, • Maintaining the highest standard of facility appearance, • Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed., • Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard, • Ensures that their location has the proper staffing level to maximize the employee and guest experience., • Over sees weekly inventories of each location per company standards., • Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards., • Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards., • Ensures their location is consistently following the guidelines for private party events, • Provide timely information to sales team and Director or sales in-order to help book parties., • Understands and makes sure that each management team member follows all cash handling procedures including safe maintenance, deposits and all banking functions., • Responds to customer service needs to provide the highest standards of service within 24hours., • Executes weekly and monthly Marketing promotions to build the brand and generate revenue., • Works with their Team to review scheduling and effectiveness of all Marketing promotional hours and outings SKILLS AND ABILITIES: • Job Knowledge – Able to learn new skills and maintain up-to-date job-related information. Applies technical and procedural know-how to get the job done; understands job duties and responsibilities., • Initiative – Takes initiative versus waiting for direction. Results and goal oriented. Desires to excel on the job. Demonstrates self-confidence and positive attitude., • Professionalism – Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor and uses humor appropriately. Embraces, communicates, and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs., • Planning and Organizing – Develops realistic plans, setting reasonable completing times. Effectively uses time and resources. Prioritizes duties in a manner consistent with organizational objectives and emergencies., • Team Work/Cooperation – Successfully works with others to achieve desired results. Helps prevent/resolve conflicts. Develops positive working relationship with all people. Promotes mutual respect. Being pleasant with others on the job and displaying a good-natured cooperative attitude to bring teams of people together. Is flexible/open minded., • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overcomes obstacles. Helps team solve problems., • Productivity – Takes on additional responsibilities as needed. Manages priorities. Develops and follows work procedures., • Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making. The ability to accept criticism and stay calm under pressure., • Communication – Communicating in a professional and empathetic way so employees understand what is expected of them. Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Paying attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, • Customer Orientation – Listens, identifies, and responds, quickly and effectively to internal and external customers’ needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction., • Work Quality – Demonstrates accuracy, thoroughness, and attention to detail., • Decision Making – Take calculated risks, make timely/responsive decisions. Modifies decisions based on new information, and takes ownership of the outcomes of each decision made., • Adaptability/Flexibility – Demonstrates judgment and willingness to make exceptions. Initiates or accepts changes in the process, while maintaining focus on the task/issue. Transitions effectively between multiple tasks on priorities. Meeting the needs of each customer without compromising the brand/business. EDUCATION and/or EXPERIENCE: High school diploma required Associates in Business or Hospitality preferred. Must be at least 21 years of age. Must have 5 plus years of Food and Beverage experience unless internal candidate Must have 7 years previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality. PHYSICAL DEMANDS: This position requires that weight be lifted, pushed, pulled, safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation. WORK ENVIRONMENT: The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements. SUPERVISORY RESPONSIBILITIES: Responsible for managing several salaried and hourly employees. EQUAL OPPORTUNITY STATEMENT: K1 Speed is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. K1 Speed does not unlawfully discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, denial of medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. K1 Speed prohibits harassment of any individual on any of the bases listed above. Benefits: • Medical, dental and vision benefits., • Paid vacation and sick time, • 401k, • Bonus

Location: On site at location listed in job posting. Summary: Manages a portfolio of moderately complex to complex trusts, estate accounts and sales efforts while generating income through effective control and administration of assigned duties within the geographical region. Develop new business by marketing new products and services to existing clients and by securing new clients. Job Description: • Manages a portfolio of complex and large trusts, estate accounts and sales efforts while developing long term business relationships with clients., • Contacts prospects to generate appointment activity within assigned geographic area to:, • Meet with and advises customers or prospects to define customers' needs concerning trust and estate accounts., • Makes appropriate product strategy recommendations in order to maximize client return while being mindful of the client's risk tolerance and legal ramifications of the different trust account types., • Works in cooperation with other relationship managers or sales people to identify and refer prospects which result in the establishment of personal trust, life insurance, financial planning, or other financial service relationships., • Conducts annual reviews, evaluate changes in financial objectives, and recommends actions which result in retention, strengthening, and growth of the client's relationship., • Facilitates internal and external service coordination to resolve issues and respond to client requests., • Monitors client profitability, cross sell marketing plans, risk management, legal and compliance issues and provides consultation on financial and wealth management matters., • Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s)., • Performs all other duties as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Benefit Highlights • Medical with wellness incentives, dental, and vision, • HSA with company match, • Maternity and parental leave, • Tuition reimbursement, • Mentor program, • 401(k) with 6% match, • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Job Description TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. TerraBella Senior Living is looking for a Housekeeper to join our communityDeane Hill Place Responsibilities: • Performs cleaning duties according to schedule (daily, weekly, monthly) in assigned areas such as apartment homes, common areas, lounges and offices., • Sweeps, dusts, dust mops, and wet mops all floors and stairways; spot cleans and vacuums floors, rugs, carpets and runners. Rotates runners in hallways and entryways., • Cleans, sanitizes, and polishes both lavatory, shower and sink fixtures and facilities; stocks dispensers as necessary., • Scrubs bath and shower room tiles, woodwork, window frames, and sills., • Maintains equipment and materials needed to perform work in a clean and orderly condition., • Collects trash and refuse from work areas and places in designated pick-up areas., • Responsible for collecting, cleaning and redistributing the community laundry., • Responsible for maintaining the commercial laundry in a clean, orderly and sanitary condition., • Ensures cleaning chemicals are kept stored and locked when not in use., • Ensures any cords, carts, equipment and other hazards are kept out of the way at all times, not blocking exits and in compliance with fire codes., • Reports any needed repairs and supply and equipment needs to the Lead Housekeeper., • High School diploma or equivalent preferred., • Previous housekeeping experience preferred., • Ability to communicate effectively speaking the primary language of the residents., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Must demonstrate an interest in working with a senior population., • Interacts with guests, residents, and staff in a courteous and friendly manner., • Team Member is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms., • Team Member is frequently required to climb or balance; stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit., • Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision. Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. TerraBella Senior Living is hiring Care Givers to join our community Deane Hill Place The Care Giver's role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment. Responsibilities: • Maintaining cleanliness of resident’s room and work areas, • Helping residents maintain independence, promoting dignity and physical safety of each resident, • Participating and assisting residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed, • Certified Nurse’s Aid certification preferred, • High School diploma/GED, • Must be 18 years of age, • Previous experience working with seniors preferred, • Ability to communicate effectively with Residents, management, and co-workers, • Superior customer service skills, • Ability to handle multiple priorities, • Must demonstrate good judgment, problem-solving, and decision-making skills Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. TerraBella Senior Living is hiring Care Givers to join our community Deane Hill Place The Care Giver's role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment. Responsibilities: • Maintaining cleanliness of resident’s room and work areas, • Helping residents maintain independence, promoting dignity and physical safety of each resident, • Participating and assisting residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed, • Certified Nurse’s Aid certification preferred, • High School diploma/GED, • Must be 18 years of age, • Previous experience working with seniors preferred, • Ability to communicate effectively with Residents, management, and co-workers, • Superior customer service skills, • Ability to handle multiple priorities, • Must demonstrate good judgment, problem-solving, and decision-making skills Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. TerraBella Senior Living is hiring Care Givers to join our community Deane Hill Place The Care Giver's role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment. Responsibilities: • Maintaining cleanliness of resident’s room and work areas, • Helping residents maintain independence, promoting dignity and physical safety of each resident, • Participating and assisting residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed, • Certified Nurse’s Aid certification preferred, • High School diploma/GED, • Must be 18 years of age, • Previous experience working with seniors preferred, • Ability to communicate effectively with Residents, management, and co-workers, • Superior customer service skills, • Ability to handle multiple priorities, • Must demonstrate good judgment, problem-solving, and decision-making skills Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. TerraBella Senior Living is looking for a Cook to join our community, Deane Hill Place Responsibilities: • Prepare hot and cold menu items which requires working on the grill, sauté station, salad-bar and on the service line;, • Ensure the proper preparation, portioning and serving of foods as indicated on the menu cycle and the standardized recipes;, • Previous experience in Senior Living preferred, • Experience with production methods, portion control and food handling safety required., • Great organizational skills a must, • Strong communication skills, • Attention to detail and presentation of food product is required., • Must be able to work weekends. Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

The Pointe at Lifespring Senior Living and TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. The Pointe at Lifespring Senior Living is looking for a Licensed Practical Nurse (LPN) to join our community. As an LPN, you will provide nursing care in accordance with the client's plan of care to include comprehensive health and psychosocial evaluation, monitoring of the client’s condition, health promotion and prevention coordination of services. Qualifications: • Two years LPN experience required, • Two years’ experience in assisted living or in a nursing home, • Licensed Practical Nurse license in good standing, • Ability to ensure community follows all federal, state and local laws and regulations as pertains to resident services and care., • Demonstrate good judgment, problem solving and decision-making skills, • Effective organization, time management, and written and verbal communication skills., • The ability to handle multiple priorities and delegate assignments., • A dedication to seniors and their well-being is essential., • The ability to work nights and weekends. Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Thank you for your interest in The Pointe at Lifespring Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V

Job DescriptionBenefits: • 401(k), • Flexible schedule, • Opportunity for advancement, • Training & development, • Tuition assistance Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status. Position Description: Direct Support Professional PRN FLSA Classification: Non-Exempt Reports To: Supervisor/Manager of Home or Appropriate Program or Day Program Supervisor Created: June 30, 2010 Revised: June 30, 2021 Job Summary Responsible for maintaining a healthy, safe, and therapeutic environment for individuals served and following through on their individual plans of care. Essential Job Functions • Encourage independence with each individual., • Ensure the individual has what they need to be independent as much as possible., • Empower, and teach model steps for the individual to perform tasks and grow in independence., • Ensure the health and welfare of the individuals served, • Assist individuals served with medication and treatment plans as needed, • Assist individuals served in the care and cleaning of their homes, including reporting maintenance needs, • Assist individuals served with money management including budgeting, banking, and shopping, • Assist individuals served with daily life activities such as meal preparation, reading usage, use of telephone, use of community services (post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene, • Make food and non-food purchases for the home when requested, • Prepare meals, • Ensure the maintenance of the home and grounds are done as requested, • Complete all required documentation in accordance with applicable state agency(ies) and Evergreen Presbyterian Ministries, Inc. policies and procedures, • Implement behavioral and other programs as trained and requested, • Assist individuals served with their goals as outlined in their plan of care document(s), • Identify potential behavior triggers and defuse or redirect them as needed to ensure the safety and well-being of all involved, • Provide individuals served transportation in the company or personal vehicle as requestedQualifications/Experience/Job Knowledge, • At least 18 years of age (non-driver) or 21 years of age (driver), • Effectively read, write, and communicate verbally in English and must be able to read and understand instructions, perform record-keeping, and write reports, • Meet and maintain all requirements of the applicable state agency(ies), including good standing with the state abuse and neglect registry, • Ability to learn basic computer skills (i.e. turn on/off, log in/out, input data, approve timesheet), • Prior experience as a direct support worker preferredPhysical Requirements, • Constantly moves about to coordinate work, • Regularly moves and positions objects weighing up to 25 pounds while assisting individuals served in home, workshop, or job site., • Regularly assist individuals served physically by lifting and positioning them as appropriate, • Constantly alert and aware of consumers needs, • Occasionally exposed to viruses and infectious conditionsReasonable accommodations may be made to enable individuals with disabilities or a medical condition to perform essential functions. Special Requirements • Represent Evergreen in public in a fashion that would reflect the credibility and professionalism of the organization., • Desire to work with people with disabilities and enhance their quality of life, • Function successfully in stressful situations, • Demonstrate high moral standards so as to be a positive role model for individuals served, • Complete all orientation and on the job training prior to starting work, • Work assigned shifts as required by management Working Environment May be required to work in a variety of settings and environments both indoors and outdoors.

Title: Functional Support Technician Department: Student Account Services Number of Positions: 1 Position #: 600510 Classification: 3 - on campus Pay Rate: $49,670 - $61,470/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references. Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference. Personal references (friends, clergy, customers, relatives) are not considered acceptable references. A professional reference such as a previous or current co-worker may be used as one of the references. Position Summary: The overall purpose of this job is to provide functional support of third-party payment systems including posting, balancing and reconciling incoming payments to the College. Responsible for assisting users with upgrades, implementations, troubleshooting, documentation, training, and reporting in order to improve operational efficiency and effectiveness. Essential Functions: 35% Coordinate testing, training, troubleshooting, and documentation for third-party payment systems to include Touchnet (Bill + Payment, Cashiering, Marketplace), Blackbaud, CampusCE, US Bank, Flywire and others as added. Test and implement new updates as modifications to the systems arise. Perform system management of third-party payment systems tables. 20% Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Review daily bank reports and list payments in the check register, code data entry and research account numbers. 10% Assist with posting and supervise the audit and reconciliation of dual enrollment Lottery grant funds, to include fee calculation, eligibility and drawdown of funds. Oversight of local scholarship funds to ensure posted accurately to student accounts, adjustments, returns to scholarship organization, payment to bookstore, reconciliation and maintenance of records. Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions. 10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the Touchnet payment system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance. 10% Responsible for Marketplace portal maintenance and setup of events, developing and customizing store fronts based on college staff needs. Coding and reconciling payments received through Marketplace and ensuring feeds to Banner. 5% Assist with review of student accounts for expunge processing utilizing knowledge and understanding of student accounts including student aid programs, account charges and payments of all types. 5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies. 5% Coordinate the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Note: The College reserves the right to change or reassign job duties, or combine positions at any time. Job Requirements: Associate's degree with three years of progressively responsible experience (accounting or business-related major preferred). OR High School diploma/GED with five years of progressively responsible experience. Experience with Banner Student/Finance, Touchnet or other third-party payment systems in a college setting preferred. Part-time work experience is calculated at 50% credit of full-time work experience. Skills/Abilities: * • Aptitude for learning new software applications, • Comprehensive understanding of TBR policy and guideline requirements related to student fee assessment and refunding; perform tasks to comply with these requirements, • Work independently, with little or no supervision and make routine decisions, • Strong attention to detail, • Microsoft Office competency, particularly with Word, Excel, and Power Point, • Excellent written and verbal communication skill, • Effective communication and collaboration with faculty and staff, • Problem solving, • Analyze accounting transactions and prepare financial documents, • Set priorities in order to meet deadlines, • Knowledge of generally accepted banking procedures including cash handling skills and security of customer information., • Knowledge of college, federal and state policies and procedures related to cash handling, student, tuition and fees and student privacy, • Knowledge of proper reconciliation procedures, • Knowledge of and ability to use Banner data to integrate with third party payment software, • Knowledge of software, databases, spreadsheets and ecommerce solutions, • Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions, • Ability to exercise good judgement in evaluating situations and making decisions, • Ability to establish and maintain an effective working relationship with students and employees, • Working knowledge of bookkeeping or accounting theory and practice, • Able to engage in the college's mission, vision, and values Physical Demands: Sitting - continuously Lifting - 25-30 lbs. - storage boxes Visual attention to computer screen/reports - continuously Extended work hours - as needed Noise varies from campus to campus, but there is often noise from College events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building. Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection. Full-time Employment Benefits: • Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA, • Wellness Incentive Program, if enrolled in health plan, • Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program, • Employee Assistance Program, • Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b, • Employee Discount program with over 900+ companies, • 14 Paid Holidays/Year Includes paid days off the last week of December, • Sick Leave Bank, • Longevity Pay, • Many opportunities for professional development Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy . For questions or concerns, please contact George Underwood at or 865-539-7354. If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at . If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. #mrp recblid vpig90w801190p000qfv7nyr1i2c4x

Title: Supervisor, Student Account Services Pay Rate: $47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Department: Student Account Services Number of Positions: 1 Position #: 600510 Type of Appointment: Full-Time FLSA Status: Non-Exempt Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references. Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references Position Summary: The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required. Essential Functions: 40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies. 20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement. 10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance. 10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided 5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies. 5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required 5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions 5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations Note: The College reserves the right to change or reassign job duties, or combine positions at any time. Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college's foundation. Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements. The results expected from efficient management of cashier functions include high level of satisfaction for both internal and external customers. Student Account Services employees will have high performance levels, the office will experience less turn over and will provide a high-level of customer service. When student payments and refunds are processed correctly, in a timely manner, this will create goodwill with student and their families Formal Training: Associate's degree required. Accounting and/or business-related field major's preferred. . Women, veterans, and members of underrepresented groups and persons with disabilities are encouraged to apply. Job Requirements: Three years progressively responsible experience to include at least two years of supervisory experience. Experience with Banner student/finance in a college setting preferred. Part-time work experience is calculated at 50% credit of full-time work experience. Special Skills/Application of Knowledge: • Knowledge of generally accepted banking procedures including cash handling skills and security of customer information., • Knowledge of college, federal and state policies and procedures related to cash handling, student tuition and fees and student privacy., • Knowledge of proper reconciliation procedures., • Knowledge of and ability to use Banner data to integrate with third party cashiering software., • Knowledge of personal computer including word processing, web technologies databases, spreadsheets and ecommerce solutions., • Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions., • Ability to effectively communicate in written and oral form and knowledge of business English., • Ability to exercise good judgement in evaluating situations and making decisions., • Ability to establish and maintain an effective working relationship with students and employees., • Working knowledge of bookkeeping or accounting theory and practice., • Working knowledge of modern office practices, procedures and equipment, including online computer system., • Able to engage in the college's mission and values. Complexity & Creativity: Analytical and technical thinking are critical to this position. Work processes change with evolving College initiatives. New technology is introduced and processes documented for daily use and for trouble-shooting. The position must assess the security of information as well as have an awareness of fraud, and understand and practice compliance with credit card and cash transactions. Working with a diverse group of people in a fast-paced environment requires the person in this position to gather information, identify issues and problems, and provide accurate information quickly. Extensive knowledge of student accounts is required in order to determine the reason for the account balance and to be able to communicate clearly with students regarding their balance and payment options. Each student situation can be unique and complex, and this position needs to be able to help students understand what and why they owe. The employee must be able to communicate payment options in order for students to return to school, receive transcripts/diplomas, and/or keep their accounts from going to a collection agency. The position supervises and supports cashiers who deal with customers who may be confused or irate. Magnitude of Impact: Errors when receipting and posting student and non-student payments could cause a loss for the college or have a negative impact on the perception of the college to the general public. Errors when collecting funds to do the college could cause a loss of funds and noncompliance of laws could cause audit and legal issues for the college. Failure to invoice accurately or timely could result in negative perception of the college and general public as well as audit or legal issues for the college. The departments that could be affected are Payroll, Finance, Foundation, Workforce and Community Development, Enrollment Services and internal and external customers. Most errors are caught in a very timely manner because of our review and reconciliation processes. If a problem does arise then the Student Account Services Manager, Director, Fiscal Operations or Vice President of Administrative Affairs would be involved with any solutions Responsibility for Accuracy: The most typical kind of errors are transposed numbers. Most errors are caught in a very timely manner because of the daily review of cashier and accounts receivable functions. The Student Account Services Manager reviews reports created by this position. Scheduled audits occur regularly; the frequency of audits varies (for example, dual enrollment is audited each semester; receipt books are audited twice a year or more as they are submitted). If established checks and balances did not detect errors, the results would be a loss of funds for the college and could also have a negative impact on public relations with both internal and external customers. FERPA and information security are central concerns in this role. . Financial Impact: The results expected from efficient management of student accounts functions includes proper handling of cash processes to prevent theft and loss of money. Proper management of the accounts receivable function ensures invoices are sent timely and accurately and funds owed to the college are collected. This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result. Budgetary: This position can initiate ordering needed supplies or services and submit requisition request to the Student Account Services Manager. This position does not have signing authority over office budget. Judgement and Decisions: Hiring, training, supervising, and evaluating permanent and temporary positions are the purview of this position. This position manages office processes, ensuring College policy and office procedures are followed. Interacting with internal and external customers in a professional manner, with accuracy and efficiency, in person, on the phone, via email and on paper. Prioritizing the efforts of the Student Account Services cashier and accounts receivable staff in order to meet deadlines and function effectively. Nature of Contacts: Providing and receiving information, discussing and seeking understanding of student accounts issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college as well as students and parents. The position interacts with financial aid employees to discuss student accounts. Interaction with enrollment services and advising to discuss student class schedules and appeals. This position generates the report on WCD student payments; WCD also delivers deposits which the Student Accounts office processes. HR employees are contacted for hiring processes. Payroll office is consulted for time sheet and employee leave balances. This position coordinates daily deposits. Prospective students and parents, current students, and third-party contractors for student payments comprise the largest population of person contacts. The nature of interactions may involve informing and educating this population about college processes for fee payments, fee waivers, questions about accounts and receivables, returned checks, overdue accounts, parking tickets, and etc. Physical Demands: General walking, sitting, and lifting, but also often standing for extended periods of time in order to serve customers during peak times. Noise varies from campus to campus, but there is often noise from college events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building. Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection. Full-time Employment Benefits: • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan, • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program, • Employee Assistance Program, • Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b, • Employee Discount program with over 900+companies, • 13 Paid Holidays/Year Includes paid days off the last week of December, • Sick Leave Bank, • Longevity Pay, • Many opportunities for professional development Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at . If you are interested in this position, click on the link to the top right to apply. #mrp recblid tov1275wwu6hfo53xqefkuyacm7704

Job Description GENERAL PURPOSE OF JOB: The Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assisting the General Manager in recruiting, interviewing, hiring, training, disciplining, and terminating, • Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits, • Ensuring that cashier personnel adhere to correct cash handling procedures, • Ensure cashier personnel are meeting the minimum selling standards set forth by K1 Speed, • Monitor inventory, supporting the General Manager each month to complete an accurate account of the items on hand, • Ensuring that track personnel run races safely, efficiently and professionally, • Ensuring that mechanic personnel maintain our karts in peak working condition, • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service, • Corresponding with and providing regular reports to corporate office personnel, • Maintaining the highest standard of facility appearance, • Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed., • Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard, • Ensures that their location has the proper staffing level to maximize the employee and guest experience., • Over sees weekly inventories of each location per company standards., • Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards., • Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards., • Ensures their location is consistently following the guidelines for private party events and catering including: food service and quality standards, greet procedures, POS and payout procedures, set up and décor standards, party rental and supply storage and rebooking all repeatable parties., • Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions., • Works with their team to promote a positive social media response., • Works with their team to ensure that each employee understands the importance of treating guests the K1-Way so the guests continue to return, providing an exceptional guest experience., • Responds to customer service needs to provide the highest standards of service within 24hours., • Maintains great relationships with all vendors and notifies the General Manager of any vendor issue, • Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents., • Represents the K1 image at all company and community events (local businesses, organizations and media)., • Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs., • Practice the K1 Speed open door policy at all times. Job Knowledge – Able to learn new skills and maintain up-to-date job-related information. Applies technical and procedural know-how to get the job done; understands job duties and responsibilities. Initiative – Takes initiative versus waiting for direction. Results and goal oriented. Desires to excel on the job. Demonstrates self-confidence and positive attitude. Professionalism – Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor and uses humor appropriately. Embraces, communicates, and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs. Planning and Organizing – Develops realistic plans, setting reasonable completing times. Effectively uses time and resources. Prioritizes duties in a manner consistent with organizational objectives and emergencies. Team Work/Cooperation – Successfully works with others to achieve desired results. Helps prevent/resolve conflicts. Develops positive working relationship with all people. Promotes mutual respect. Being pleasant with others on the job and displaying a good-natured cooperative attitude to bring teams of people together. Is flexible/open minded. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overcomes obstacles. Helps team solve problems. Productivity – Takes on additional responsibilities as needed. Manages priorities. Develops and follows work procedures. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making. The ability to accept criticism and stay calm under pressure. Communication – Communicating in a professional and empathetic way so employees understand what is expected of them. Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Paying attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Customer Orientation – Listens, identifies, and responds, quickly and effectively to internal and external customers’ needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction. Work Quality – Demonstrates accuracy, thoroughness, and attention to detail. Decision Making – Take calculated risks, make timely/responsive decisions. Modifies decisions based on new information, and takes ownership of the outcomes of each decision made. Adaptability/Flexibility – Demonstrates judgment and willingness to make exceptions. Initiates or accepts changes in the process, while maintaining focus on the task/issue. Transitions effectively between multiple tasks on priorities. Meeting the needs of each customer without compromising the brand/business. EDUCATION and/or EXPERIENCE: Must be 21 years of age. High school diploma Associates in Business or related field preferred. Must have 3 years of Food and Beverage experience, current ServSafe Manager Certificate is a plus. Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality. PHYSICAL DEMANDS: This position requires that weight be lifted, pushed, pulled, safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation. WORK ENVIRONMENT: The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements. SUPERVISORY RESPONSIBILITIES: Responsible for managing salaried and hourly employees. **By applying to this position, you agree that you can perform the duties listed above.

Job DescriptionBenefits: • 401(k), • Flexible schedule, • Opportunity for advancement, • Training & development, • Tuition assistance Does the idea of a desk job bore you? Do you want a job that inspires you? A job that gives back to your community? If you answered yes to any of the above, you could be a great fit for a Direct Support Associate at Evergreen Life Services (Evergreen). As a Direct Support Associate, you will help individuals with intellectual and developmental disabilities gain life skills, build confidence and live as independently as possible. You will make a difference every time you come to work.. Title: Direct Support Professional Reports To: Home Manager/Day Program Supervisor Classification: Part-Time FLSA Status: Non-Exempt Created: November 29, 2013 JOB SUMMARY Responsible for maintaining a healthy, safe, and therapeutic environment for individuals served and following through on their individual care plans. ESSENTIAL JOB FUNCTIONS • Ensure the health and welfare of the individuals served., • Assist individuals served with medication and treatment plans as needed., • Assist individuals served in the care and cleaning of their homes, including reporting maintenance needs., • Assist individuals served with money management, including budgeting, banking, and shopping., • Assist individuals served with daily life activities such as meal preparation, reading usage, use of telephone, use of community services (e.g., post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene., • Make food and non-food purchases for the home when requested., • Prepare meals., • Ensure the maintenance of the home and grounds is done as requested., • Complete all required documentation following applicable state agency(ies) and Evergreen Presbyterian Ministries, Inc. policies and procedures., • Implement behavioral and other programs as trained and requested., • Assist individuals served with their goals as outlined in their plan of care document(s)., • Identify potential behavior triggers and defuse or redirect them as needed to ensure the safety and well-being of all involved., • Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations., • Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions., • Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message., • Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others., • Effectively read, write, and communicate verbally in English and must be able to read and understand instructions, perform record-keeping, and write reports., • Valid drivers licensewhich meets Evergreen requirements for insurance purposes and proof of liability coverage if a vehicle is ownedis preferred., • Meet and maintain all requirements of the applicable state agency(ies), including good standing with the state abuse and neglect registry., • Submit to and pass a drug screen and criminal background check., • Ability to utilize basic computer skills (e.g., data entry, approving timesheets, etc.)., • Prior experience as a direct support worker or in a caregiving capacity., • Constantly moves about to coordinate work., • Regularly moves and positions objects weighing up to 50 pounds while assisting individuals served in the home, workshop, or job site., • Regularly assist individuals served physically by lifting and positioning them as appropriate., • Constantly be alert and aware of the needs of individuals served. SUPERVISORY RESPONSIBILITIES • Represent Evergreen in public in a fashion that would reflect the credibility and professionalism of the organization., • Desire to work with people with disabilities and enhance their quality of life., • Function successfully in stressful situations., • Demonstrate high moral standards to be a positive role model for individuals served., • Complete all orientation and on-the-job training before starting work., • Work assigned shifts as required by management., • Attend all training classes as required., • Other characteristics of a successful DSP include but are not limited to the following characteristics: patience and composure, effective communication, dependability, effective interpersonal skills, awareness and attention to detail, advocacy, etc. SKILLS AND ABILITIES • Working knowledge of Microsoft Windows and Office applications., • Working knowledge of Google Workspace., • Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation., • Must pass a drug screen and criminal background check., • May be required to work in a variety of settings and environments, both indoors and outdoors.

Job Description SUMMARY: Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact Center Consultant does this by meeting the qualifications and performing the duties listed below. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same., • Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. Certificates, Loan products, Credit and Debit card services, Online/Mobile/Telephone banking, Wire transfers, Direct deposits, Payroll deductions, and Other services as directed. • Demonstrates a basic knowledge and understanding of credit union business products and services and related policies, procedures, rules, and regulations., • Within established levels of authority, efficiently and accurately processes members' financial transactions and performs member account file maintenance., • Educates members on appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union., • Maintains the highest level of confidentiality with all member information., • Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions., • Provides supports to other credit union employees in electronic interfaces, including online and mobile banking., • Efficiently and accurately performs beginning of day and end of day duties, such as balancing daily transactions., • Prepares and maintains reports, as assigned., • Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations., • Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills. PERFORMANCE STANDARDS: Contact Center Consultants exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. Contact Center Consultants also exhibit patience and empathy and are responsive when dealing with members and employees. Successful Contact Center Consultants will be focused, well-organized individuals, with the ability to think on their feet. They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. Contact Center Consultants are able to think creatively to find solutions and are motivated to take initiative as appropriate. MINIMUM REQUIREMENTS: • Maintains the highest standards of ethical behavior., • Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness., • Promotes awareness of the credit union mission and brand statement to the credit union membership., • Abides by the Service Standards established by the credit union., • Strong knowledge of financial products and services., • Demonstrated sales skills and ability to meet sales goals, • Regular and predictable attendance., • Excellent verbal and written communication skills to communicate professionally., • Maintains a professional appearance in accordance with established dress code., • Technological skills and knowledge, including computer literacy. EDUCATION/EXPERIENCE: High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales environment; or an equivalent combination of education and experience. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. LANGUAGE SKILLS: Ability to read and interpret forms, account entries and transactions, credit union documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively by telephone with members or other employees of organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extend periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple phones and computer equipment. The noise level in the work environment is usually moderate. Work area may be cramped. Employee may not be able to easily leave work area unless for a scheduled break. MENTAL DEMANDS: The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be very precise when updating member accounts. The Contact Center Consultant must respond to an ever-changing volume of telephone calls during the workday and work week. The employee must be able to deal with people effectively under adverse and/or stressful conditions. Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check. The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks. By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment. In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law. Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made. All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union. Please complete the application if you understand and agree to the above-mentioned conditions. In doing so, you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes. Job Posted by ApplicantPro

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