Custom Software Systems, Inc.
Senior Business Analyst
18 days ago
Baltimore
Job Description Custom Software Systems (CSS) Inc. is seeking a highly qualified Senior Business Analyst to play a key role in assessing, developing, and implementing innovative technology solutions that support County operations. The primary focus of this position will be the analysis and enhancement of Land Management Systems and processes, requiring expertise in business analysis, systems design, and solution delivery. This hybrid role combines on-site collaboration with County agencies and remote flexibility, offering the opportunity to drive process improvements, strengthen system integrations, and deliver impactful technology solutions that improve service delivery and operational efficiency. Responsibilities • Develops functional/non-functional system requirements using documented business requirements., • Works with development staff and/or vendors to create prototype designs for medium to large- risk projects., • Creates detailed unit/system testing scripts based on functional requirements., • Facilitate user acceptance testing processes as required., • Assesses and develops recommendations for process improvements and technology solutions for County agencies., • Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs)., • Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers., • Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems., • Conducts in-depth analysis of County systems, operations, and procedures. Works with County users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements., • Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis., • Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation., • Provides quality customer service., • Actively pursue innovative initiatives and improvements in current processes., • Gather/document business requirements for change requests (break/fix)., • Support internal/external integrations, including design, testing and troubleshooting., • Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation., • Provides metrics around reporting, system performance, and process control., • Minimum of five (5) years’ experience with Accela., • Demonstrated experience in land use management implementations and post-production environment as a primary technical resource., • Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems., • Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations., • Skilled in analyzing and evaluating administrative processes for automation., • Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation., • Excellent oral and written communication skills with internal and external clients and vendors., • Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts., • Strong analytical and problem-solving skills., • Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity. Must be able to pass Public Trust Clearance Citizenship US Citizenship Education A Graduate from an accredited college or university with a bachelor’s degree in business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field. Preferred Qualifications • Experience working for a government entity., • Seven (7+) years’ experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land)., • Proficient in extracting data from Cityworks via SQL and building custom reports., • Strong understanding of GIS principles and spatial data concepts. Compensation & Benefits Wage Range: Negotiable General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: • Health insurance plans, • Health Savings Account (HSA), • Dental, • Vision, • Long-term disability, • Short-term disability, • Basic term life insurance, • Supplemental term life insurance for employees, spouses, and dependents, • Simple IRA, • Parking/Commuting expense reimbursement Benefits: CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy. Equal Opportunity Employer: CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.Company Background:\r\nHeadquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations. \r\n\r\nBenefits:\r\nCSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.\r\n\r\nEqual Opportunity Employer:\r\nCSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\n\r\nCSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.